Feedback Regarding GM Dorxenore (Further Review by Management Recommended)

This is not the first time I've posted here on this forum about an interaction with GM Dorxenore that I found less than reassuring. And while I can at least hope that no GM would be biased in their work - especially as the result of negative feedback posted on this forum - it's worth reiterating that your policy of accepting feedback on GM interactions ONLY in the form of a public broadcast likely needs to undergo review as well.

But on to today's issue. The ticket in question is 7593789. Its subject line included "Griefing, Vulgarity, Obscenity." The vulgarity in question was frequent and extreme, and the obscenity was players' obsession with discussion of sexual fantasies in the public new player help channel known as the Novice Network.

[8:30 p.m.][GM]Gm Dorxenore >> Greetings Eve Knight. I see you placed another report about players kicking you from the Novice Network. Are you available to chat?

So immediately, I'm dubious. The tail end of the ticket was indeed about a troll kicking me from the Novice Network, but what about the whole rest of the ticket?

[8:30 p.m.]>> Gm Dorxenore: Among other things. Yes, I am. =)
[8:31 p.m.][GM]Gm Dorxenore >> I would like to clarify and inform you a few things about the report you placed.
[8:32 p.m.]>> Gm Dorxenore: Of course.
[8:32 p.m.][GM]Gm Dorxenore >> I would like to inform you, that players can chat about anything they wish to chat in any of the chat channels, including the novice network. Although the main purpose for the novice network is to assist the new players, it doesn't mean that is the only form of communication that can partake in that channel.

Seriously? "Players can chat about anything they wish?" This is the response to a report about subject matter any reasonable person would deem obscene? It sounds as if I'm complaining that they wanted to discuss brands of shampoo rather than reserving the channel strictly for Final Fantasy XIV questions. That is very obviously not the case. To think otherwise goes beyond failing to understand customer service policy - it's a spiteful and willful skewing of that policy. It's a clear effort to discourage any reports such as these. And, thankfully, every other FF14 GM I can recall recently talking to has had an extremely different (and far more appropriate) stance on such issues.

[8:33 p.m.]>> Gm Dorxenore: You seem to misunderstand.
[8:33 p.m.]>> Gm Dorxenore: The relevant issues weren't that the topics were "not assisting new players." It's that they were flagrantly obscene.
[8:33 p.m.][GM]Gm Dorxenore >> I would also like to remind you that you can't be forcing others to do what you would like, telling other players what to and not to say in any channels as you don't have that right to do so.

And as if the last statement wasn't bad enough, they go on to chastise me for suggesting players should have any shred of decency?

[8:34 p.m.]>> Gm Dorxenore: Your stance is contrary to every other Game Master I can recall speaking to. I ask that you please discuss these issues with your supervisor.
[8:34 p.m.][GM]Gm Dorxenore >> I will be placing an investigation on the following players: <redacted> for any issue that violates the ToS.

So I remove the list of player names for obvious reasons, but they don't even include one of the players clearly named in the body of the ticket.

[8:35 p.m.]>> Gm Dorxenore: I'm not trying to force anyone to do anything, but I am endeavoring to exercise my right as a mentor to moderate the channel and report the clear violations of the terms I see.
[8:35 p.m.]>> Gm Dorxenore: <redacted> is also named in the ticket.
[8:35 p.m.][GM]Gm Dorxenore >> If you would like to avoid seeing such language or comments being used in game, it would be best that you place those players on the blacklist as to avoid any type of contact and harassment from those players towards you.

Does this GM even understand how moderating a channel works? Or what the actual result of blacklisting players like this would be? This concept is why so many just give up entirely and leave the Novice Network. It's bad enough that we have to go to such efforts to report such trolls. But when we do to feel like the GM we talk to is trolling us themselves? This is horrifying.

[8:36 p.m.][GM]Gm Dorxenore >> I will also add that person there, as it does not appear on the ticket.
[8:36 p.m.]>> Gm Dorxenore: Hm. Well, you're sort of right :). I did forget to put it in the subject line but it's the subject of the last five lines of the body text of the ticket.
[8:37 p.m.]>> Gm Dorxenore: Regarding blacklist, I again ask that you consult your supervisors as you again contradict other GMs - namely that it would be contrary to the fundamental concept of moderating the channel to be ignoring statements made in the channel.
[8:37 p.m.][GM]Gm Dorxenore >> You may do so as you please in moderating the novice network with what you may believe is a violation. Please be reminded that we GM's make that final decision on what really is a violation to the ToS.
[8:38 p.m.]>> Gm Dorxenore: Absolutely. And you're also the only ones that can actually do anything permanent as a kick of half an hour or three hours obviously does all too little to discourage this behavior.
[8:39 p.m.][GM]Gm Dorxenore >> The blacklist is there to assist you from viewing such comments that you find offensive and to avoid such interactions and contact from such players. This doesn't mean that they are in the right to say such things but it helps you avoid them.
[8:39 p.m.][GM]Gm Dorxenore >> Please keep in mind that we can't change the person that players the game on how they want to play. We can take all the actions we can on accounts, but that doesn't change the person.

For the record, I also find it disturbing that your GM seems to be espousing a philosophy of the collective work of all GMs ultimately having no change on the players involved. I, for one, know people can learn.

[8:39 p.m.]>> Gm Dorxenore: Indeed. =) Yes, I'm aware of the option to use it and continue to elect to not do so, instead seeking resolution rather than avoidance.
[8:40 p.m.][GM]Gm Dorxenore >> Before I take my leave to start the investigation for any possible violation of the ToS, is there anything else that I can assist you with?
[8:41 p.m.]>> Gm Dorxenore: Indeed. One can hope that somewhere along the way they may decide to improve themselves, but yes ... we cannot force them to do so. Although if it goes far enough, we can at least remove them from the game. We being you. Ultimately. Although I understand you require a report from a player to start looking into it in the first place. So still we. Sort of. =) Nope, that is all. Thank you, as always.
[8:41 p.m.][GM]Gm Dorxenore >> I hope you have a grand and marvelous adventure on your journey. Farewell, Eve Knight.
[8:41 p.m.][GM]Gm Dorxenore >> If you would like you can leave feedback regarding your GM contact by going to the official forums at https://forum.square-enix.com/ffxiv and going under English Forum > Feedback > Website Feedback and Suggestions.
[8:41 p.m.]>> Gm Dorxenore: And you.

And lastly, this is a weird category for these posts. If you're not going to have a more appropriate mechanism for GM feedback, you could at least create a forum for them with an accurate name.

Overall, most of the GM interactions I've had over time are encouraging, helpful, and positive. And most of the feedback I've left regarding them here has similarly been appreciative, thankful, and cheerful. So, GM team, please keep up the good work that you are doing. And ... as for the work that warrants improvement ... I'm confident that you as a team can do whatever is necessary to achieve said improvement.

Edit: thought I did make this under "Website Feedback and Suggestions." Guess not. Well, feel free to move it wherever you like.

Oh so I can't report people for exclusively using the novice network to post obsenities and moans? It was a thing on my server, and mentor who kicked them every time they joined back to spam more moans and what not was kicked by someone else because appparently that was abuse of the kick function. Unbelievable.
I'm glad you posted in the wrong forum.

As the GM said, blacklist them and move on. Also you're on Balmung and (though revolting to many of us) this seems to be acceptable behavior there. Have you thought of moving to another server where this isn't the norm? Not that this kind of thing can't happen on any server, but it seems to be less prevalent on other servers. I think Mateus is the new rp server so might want to avoid that one too.

Also, this is not really the GM's fault. Free speech is a thing, even if we don't like what is being said.

Not saying I disagree with OP, but that GM could be merely stating SE's official stance on this matter. Yes the Novice Network was created with the intent of helping players, but that does not mean that GMs were instructed on a policy specifically for it. So they instead treat reports from it as if it was for any other chat channel.

HOWEVER

I must wonder why obscenities in any public channel are allowed. But I suppose it would depend on what OP considers obscene and he was not specific about what was said. If it was of a very vulgar, cruel, discriminatory or sexual nature, then I would be shocked if this was considered to be acceptable behaviour in a public channel. If this is the case then I hope that it's just this GM doing their job poorly rather than SE having a terrible stance on it.

The GM is correct though. If your only real grievance is someone being vulgar in chat, blacklist them. That's what it's there for. It's another matter entirely if they're actively, specifically trying to harass you in a manner that can't be prevented by blacklisting (such as spamming audible emotes), but you can't expect them to police chat for "vulgarity" 24/7 when 1) everyone is going to have a differing opinion on what's considered obscene and 2) you have other means (read: blacklist) of preventing yourself from seeing the offending material.

I'm sorry that you feel the GM wasn't helpful, but they weren't wrong in their assessment and instruction. It's entirely on you that you refused to use the avenue of solution presented to you. Plus, the GM said they were escalating the issue for further investigation, so someone else may decide punishment is warranted, but this particular GM's initial assessment is correct.

Quote:

---

Originally Posted by Zarabeth

As the GM said, blacklist them and move on. Also you're on Balmung and (though revolting to many of us) this seems to be acceptable behavior there. Have you thought of moving to another server where this isn't the norm? Not that this kind of thing can't happen on any server, but it seems to be less prevalent on other servers. I think Mateus is the new rp server so might want to avoid that one too.

Also, this is not really the GM's fault. Free speech is a thing, even if we don't like what is being said.

---

Free speech in the way you mean it is in fact NOT a thing. The 2nd amendment covering free speech only covers governmental retaliation or censorship. Privately owned forums such as these or the actual game itself can and do often set limits on what kind of speech is allowed within, everyone here agreed to those restrictions when they signed up for accounts. Now whether or not dialogue in question broke those bounds or not, I have no idea, but "freedom of speech" has no power here.

Quote:

---

Originally Posted by Zarabeth

Also you're on Balmung and (though revolting to many of us) this seems to be acceptable behavior there.

---

Please get off that high horse, friend.


Balmung adheres to the same rules every other server does. Unfortunately as we have zero incoming new people NN acts as a huge social linkshell. Report, blacklist, and hope a warning will set people straight.

With all due respect Eve. I see you kick people from the Novice network chat almost on a daily rountine. Then someone comes along and kicks you for accessive kicking or whatever. I'm just saying that maybe there is a bigger picture here.

Quote:

---

Originally Posted by Zarabeth

Also, this is not really the GM's fault. Free speech is a thing, even if we don't like what is being said.

---

All of my 'WHaaAAAA?'
This is a privately held game, and there's rules and regulations therein that are addressed in the TOS.
So the 'free speech' argument don't fly here.
The other thing is, 'free speech' doesn't apply to obscenities or vulgarities.
Try going Tourette's syndrome in a mall, and you'll get a quick escort out of there and a 30 day ban at the minimum.

To me this sounds like the GM is siding with the people who abuse the chatroom.
Everything I've heard about Balmung and especially novice network is that it's friggin aids, cancer, lupus, ect..
At this point, OP should consider the kick a favor.
The other thing is, Balmung is FULL. So any leaf you see on there is a result of someone WORKING to get a new chara onto the server. It's nice that you're willing to help, but I don't think anyone there NEEDS help.

As far as the GM issue, keep working up the chain of command. GM's get a fair bit of leeway, until it starts causing bad publicity.

Plenty of new people, actually. Just because there are no new/transfer characters since June, that doesn't mean that anyone in there couldn't be playing for the first time in years. In theory, they could even have made a character in 2010, left it at level 1, and just now come back as a level 1 with pretty much zero experience. In actuality, I every day see plenty of people that stopped at level 50 and come back after being away for a few years.

Quote:

---

Originally Posted by Zarabeth

Also you're on Balmung and (though revolting to many of us) this seems to be acceptable behavior there.

---

Not really, but w/e, you seem to already have your bias.

Simple solution, Blacklist people that upset you.

Try reading the message when you join the Novice Channel, (Don't agree, don't join) which you clearly must know. And by the way, you don't need to be in the Novice Channel to be a Mentor and you know, help new players, so maybe give it a rest and offer your services in the starting Cities or something, anything but waste Support Staff time with your personal rants.

Also try a Search of "New Adventurer" or "Returner" status, because lots of them wont go near the Novice Channel for their own reasons.

The message about no language restrictions means it's one channel for French, English, German, Japanese, whatever. Not what you think it means.

Quote:

---

Originally Posted by EveK

The message about no language restrictions means it's one channel for French, English, German, Japanese, whatever. Not what you think it means.

---

Why would you place a restriction on what Languages are acceptable to speak in the Novice Channel, it says:

https://img.finalfantasyxiv.com/t/cb...09addd1_10.png

No language restrictions placed on that channel, none. Its not Duty Finder, its a chat channel.

Quote:

---

Originally Posted by NaoTenbe

*snip*

---

You are correct. I was completely wrong about the free speech thing. I decided to look up the ToS and see what is said. Under the prohibited activities section it says this:

3.3 Profanity and Offensive Language. You may not use profanity or any language that a reasonable person would find offensive. The Game is for players aged 13 and older. You agree to behave accordingly.

So, according to that, the OP does have a reason to complain and should not be ignored.

To those upset with me for saying this is acceptable on Balmung, maybe it isn't, but there are plenty of threads/replies on the forums that makes it seem that this is ok behavior there. If it's not, I do apologize.

Quote:

---

Originally Posted by Final-Fantasy

Why would you place a restriction on what Languages are acceptable to speak in the Novice Channel, it says:

https://img.finalfantasyxiv.com/t/cb...09addd1_10.png

No language restrictions placed on that channel, none. Its not Duty Finder, its a chat channel.

---

I’m pretty sure that that was what they were referring to. Not that the language restriction means vulgar/obscene speech is suddenly acceptable in the NN per some “freedom of speech” rule. I.e., NN has no language restrictions in terms of the language you speak in it, but the language you use in it (e.g., be respectful, not a twat).

This is an old topic that has been covered in the past with the same bottom line:

Novice Network is meant to engage new players to the game which is best done with conversations going on about the game and including them naturally.

However, Novice Network is no more a chat/ linkshell channel than any player made ones with special conditions attached to be able to access it. The main purpose of the channel is to answer questions, but is not limited to that. There is no restrictions on what is typed, but normal game rules still apply.

AKA people can type all the 'MMMMM' and '*groans*' all they want. If you have profanity filter turned off (completely optional, default is on), you can't really report people for using swears (unless they circumvent it, but that's a grey area). It's just an arrangement of letters- blacklist them. There is no moderating the channel in regard to simply what people type. You can report people for profanity, but it's at the discretion of the staff.

Quote:

---

Originally Posted by RayneLittlewinkle

With all due respect Eve. I see you kick people from the Novice network chat almost on a daily rountine. Then someone comes along and kicks you for accessive kicking or whatever. I'm just saying that maybe there is a bigger picture here.

---

I am siding with this. I looked in the log and I have to say it was excessive kicking. However it does depend on the situation and GMs can look into excessive vulgarity on the novice, if it is really excessive harassment/ cursing. However I do not think making innuendos to erp fits any of that. I am more concerned what is going to happen with the excessive kicking though, because we can't have our channel run by Eve's excessive kicking, then revenge kick Eve, regardless who is right, there is no way that is a good way to run the novice network.

Ok, I'm surprised people are seemingly defending the people posting obscene/offensive language in NN. For those uninformed, this is quoted straight from the ToS under "Prohibited Activities":

Quote:

---

3.3 Profanity and Offensive Language. You may not use profanity or any language that a reasonable person would find offensive. The Game is for players aged 13 and older. You agree to behave accordingly.

---

Given this, a full on normal report of the person is permissible and advised by SE themselves.

Is there really an issue here? The GM said they will investigate the super bad offensive persons behaviour and see if it breeches the TOS. What more do you want? Blacklist the person and move on.

Honestly.

Quote:

---

Originally Posted by SwdVengeance

Ok, I'm surprised people are seemingly defending the people posting obscene/offensive language in NN. For those uninformed, this is quoted straight from the ToS under "Prohibited Activities":

Quote:

---

3.3 Profanity and Offensive Language. You may not use profanity or any language that a reasonable person would find offensive. The Game is for players aged 13 and older. You agree to behave accordingly.

---

Given this, a full on normal report of the person is permissible and advised by SE themselves.

---

That's more them covering their bases than really caring about what's said in chat channels (otherwise the profanity filter wouldn't be optional, and censorship would be hard-coded into chat like some other games do). It may vary by GM, but in general they're just going to tell you to blacklist them, which is a perfectly reasonable response considering that's the entire reason it exists. It's not defending people being "obscene", it's being realistic. SE gave us tools to help deal with disputes and if you refuse to make use of them like the OP that's your own fault.

Quote:

---

Originally Posted by ElHeggunte

That's more them covering their bases than really caring about what's said in chat channels (otherwise the profanity filter wouldn't be optional, and censorship would be hard-coded into chat like some other games do). It may vary by GM, but in general they're just going to tell you to blacklist them, which is a perfectly reasonable response considering that's the entire reason it exists. It's not defending people being "obscene", it's being realistic. SE gave us tools to help deal with disputes and if you refuse to make use of them like the OP that's your own fault.

---

I get the understandable approach of blacklisting, I do. I wasn't saying that isn't a reasonable approach in combination with the report they made. I understand you're not necessarily defending their actions, but if you're using the fact that blacklist exist as a rational to not report them, then I do have to call your reasoning into question. Not to sway the topic, but you're then boiling it down to "If I don't see it/It doesn't affect me, no reason to concern myself with it." Admittedly, if this was about any other channel other than NN, I probably wouldn't be making this argument. However, I've had a friend quit over the toxicity of NN before. I managed to dissuade him out of it, however NN can often be the first impression of this game people get. While I'm not saying everyone or even many would quit over such a thing, your complicity by simply ignoring the issue can actively hurt the game's community.

I admit, there is a decent portion of information missing from the OP as well, and can't assume the exact circumstances, but people are seemingly attacking the fact he kicked them in an attempt to moderate the channel. If they were really spamming vulgar and obscene things, I fail to see how anyone can fault him for doing so.

Quote:

---

Originally Posted by EveK

[8:32 p.m.][GM]Gm Dorxenore >> I would like to inform you, that players can chat about anything they wish to chat in any of the chat channels, including the novice network. Although the main purpose for the novice network is to assist the new players, it doesn't mean that is the only form of communication that can partake in that channel.

---

So you can chat about anything eh? This must mean that rmt activity, like advertising, and such aren't forbidden at all.

Poor choice of words there.

Quote:

---

Originally Posted by Zarabeth

3.3 Profanity and Offensive Language. You may not use profanity or any language that a reasonable person would find offensive. The Game is for players aged 13 and older. You agree to behave accordingly.

---

The game is rated 16+ and the game itself contains mild profanity.

There are certain words that have got people suspended for saying them in shout or party chat, but according to this GM saying the same words in the NN is fine?

The NN should get the same treatment as every other public chat.

NN should ONLY be for helping new players. Period.

That's my honest opinion

Quote:

---

Originally Posted by alimdia

The NN should get the same treatment as every other public chat.

---

I think the NN should be upheld to a stricter standard, personally. Because it's intended for new players who can more easily be put off from the game if that's one of their first experiences in it, and Mentors, who really should know better.

Quote:

---

Originally Posted by Justuas

The game is rated 16+ and the game itself contains mild profanity.

---

The ToS are what Zarabeth quoted and here in germany ff14 is 12+. That means you have kids in the game and you have to behave yourself acordingly.

Quote:

---

Originally Posted by Justuas

The game is rated 16+ and the game itself contains mild profanity.

---

Key word: A reasonable person.

Using the word 'bastard' is different to dropping the C bomb. A reasonable person will not be offended by bastard......but drop the C word and I can almost guarantee a whole lot of people will be offended.

(Australians need not apply).

Quote:

---

Originally Posted by Pence

Key word: A reasonable person.

Using the word 'bastard' is different to dropping the C bomb. A reasonable person will not be offended by bastard......but drop the C word and I can almost guarantee a whole lot of people will be offended.

(Australians need not apply).

---

I find that unreasonable.

The speech is fine so long as it doesn't come across as personal harassment. Excessive kicking from the channel could have been seen as harassment. If it didn't take the first one or two times, then black list and move on. You aren't a moderator strictly speaking. Your word doesn't define the rules of the channel. You aren't there to enforce the rules, especially not those that you came up with.

I think when it comes to the Newcomer Network, the conversations should be held to only helping newcomers. I have nothing aganst profanities, but the Newcomer Network is a chatroom for newcomers, they go there to get answers to their questions and mentors go there to help the newcomers, atleast this was the orignal concept for the channel.

SE has decided that the Newcomer Network has become another chat channel, so I think OP should just blacklist and move on. As much as we disgree with how the Newcomer Network is used right now, aslong as SE is oke with how it is right now, nothing will change. Just dont bother OP, blacklist and move on.

Quote:

---

Originally Posted by Ilan

The ToS are what Zarabeth quoted and here in germany ff14 is 12+. That means you have kids in the game and you have to behave yourself acordingly.

---

FFXIV should have the PEGI rating in Germany aswell and in Europe FFXIV has 16 years and older rating.

Still this does not stop kids from playing this game, but SE has intended for this game to be 16 years and older.

I mean no offense here at all, Eve, as I have nothing personal against you. I have seen you kick people who were wrong but I have also seen you abuse the kick excessively, sometimes without warning, revenge kicks, and just plain not bothering to confirm the context of someone's "speech". I made a report against you 1 time for a very unfair kick, pretty much asking Gm what is right and wrong when we have different dialects of casual speech. Where people grew up, some words are not the same for others, as "b**h" can be used for " HEY BUDDY" "omg girl wut" "are you serious...lol" or how F**k can mean " WOOT" "Sorry I messed up.." "man that was so funny", ETC. I don't think people should be talking about sex in the help channel but as long as it isn't turning into sexual harassment, cybering or someone talking about their pedophile adventures with real children, I think you should save yourself the stress and blacklist. Apparently to Gm it's majority rule. I will post the reply next post.

Quote:

---

Originally Posted by Aoreka

I will post the reply next post.

---

Here is what the GM said about Novice Network.



"Dear Aoreka,

Thank you for contacting the FINAL FANTASY XIV support desk.

We are sorry to hear that there are differences of opinion on what is deemed to be acceptable in the Novice Network.

Due to the nature of the Novice Network, what is deemed to be acceptable is widely different from World to World. We encourage players to cultivate their World's Novice Network culture and remove Mentors or New Adventurers based on that standard.

As such, if the majority of the Users deems Eve Knight's standards to be undesirable or disruptive, we suggest to temporarily remove them. If the player in question removes another player for a reason that is generally not deemed to be sufficient, it is acceptable to remove them as well.

Thank you for your understanding and we apologize for any inconvenience caused."

Quote:

---

Originally Posted by Aoreka

As such, if the majority of the Users deems Eve Knight's standards to be undesirable or disruptive

---

Context: A new player said "F**k yeah I got the minion", to which you threatened them about language when the context was clearly harmless. You did NOT kick this player. You kicked a player who made a joke about it. Then kick another player who protested that kick who did not use any language. You were kicked, came back and kicked 2 others without warning.

In general I appreciate you looking out for the babies and I'm also sorry that someone ended up trolling you or just being gross in chat. Gms clearly have their views on our NN, I encourage you to BL. I have, and always will report anyone I see harassing you or anyone else or legitimately breaking TOS.

I was a part of novice network for like the first few weeks or so then realized giving moderator power to a bunch of kiddos was a really bad idea in the first place and the chat was usually deranged on my server though that may have changed since then... SE should just get some server community organizers from every server to be mods of novice network. Responsible easy going individuals that are good spirited and willing to not do it for money obviously. They would need players for different times of the days though I guess. Most of the nice helpful people aren't even in novice network or using the mentor status from my experience.

USA uses ESRB. The Teen rating is 13+.

Quote:

---

Originally Posted by Aoreka

"Dear Aoreka,

Thank you for contacting the FINAL FANTASY XIV support desk.

We are sorry to hear that there are differences of opinion on what is deemed to be acceptable in the Novice Network.

Due to the nature of the Novice Network, what is deemed to be acceptable is widely different from World to World. We encourage players to cultivate their World's Novice Network culture and remove Mentors or New Adventurers based on that standard.

As such, if the majority of the Users deems Eve Knight's standards to be undesirable or disruptive, we suggest to temporarily remove them. If the player in question removes another player for a reason that is generally not deemed to be sufficient, it is acceptable to remove them as well.

Thank you for your understanding and we apologize for any inconvenience caused."

---

If it's not asking too much, could you post a screenshot of this reply? If this is true this is a troubling stance they are taking.

While this conversation does seem unfair it seems you are misunderstanding something. His answers were impartial and gave you options on how to avoid situations like theses. When you play with an online community no one is considered special. NO ONE can be really be told what to do, what to say, or how to act. There are however proper steps that needs to be taken by a company to close an account for violation of their terms of use.

I myself have worked as a GM for several games and while people may not agree as a GM there are certain things that they can't type as much as we want to. IF you want to have a GM take immediate action you must have and quote;

What part of the terms of use that is being violated.

How is it being violated.

When / where it was violated.

If you give them a broad complain with out reference it would be a she a waste of time and will just give you a generic answer.

As you can see by previous responses, examples SE does warn that chat filters may not be in place.

Another thing to consider is what inappropriate language is 13+ with today's society is almost the same as adult. You can always file a formal complain however chances are that if you don't give proper examples, chat logs, ect you would just be branded as some over protective parent or spoiled brat. Unless multiple complains are filed, which to be honest it's better to just black list them than waste your time, you better communicate with others and file a complain around the same time in order to be effective.

Keep in mind that common sense is a dying trait, most people are idiots one way or another, and in business money talks. I f your going to file a complain evidence is all that matters specially when it involves terms of use.

Quote:

---

Originally Posted by Laerune

FFXIV should have the PEGI rating in Germany aswell and in Europe FFXIV has 16 years and older rating.

Still this does not stop kids from playing this game, but SE has intended for this game to be 16 years and older.

---

Nope, it's 12 in Germany.
At the bottom: https://de.finalfantasyxiv.com/
Germany uses USK, not PEGI.
http://www.usk.de/titelsuche/titelsu...6fa8f7c3e3b73d

The report did, of course, include many detailed examples with timestamps and quotes. I am not here to name and shame anyone (give or take the GM named in the post, but this is my only way of providing such feedback - and Square already has access to the ticket with its full details), and I'm definitely not here to repeat that which was too obscene to say in the first place.

While time stamps were mentioned it's kind of hard to judge on text alone. To be impartial it would be nice to see the screen shots to make sure nothing was omitted. People in forums do tend to go over board with their complains and most are altered.