Thanks SE for worrying for us Brazilians and Russians

http://na.finalfantasyxiv.com/lodest...afd675a7084f31

Thanks a lot SE for worrying about us regarding the price change.

I really appreciate what you have done and showing that we matter too.

Thanks again.

Even though I'll still have to pay more, I'm glad that we were listened and SE tried to do the right thing for us. So my trust on SE were restored and my rant on steam removed. Thanks for caring and I hope we can keep up this relationship for years!

Thank you SE, I'm not from either country but the more people that love ffxiv the better. Happy times in eorzea for brazil and russia, enjoy :)

You know, I'm happy with what SE did to comfort us about the prices changes. Seens fair that now we have enough time to work out abou how we're going to keep uo with new prices.
But tbh im not really upset by the prices changes, you know, I dont mind paying more if the service given to us is good.
What makes me really upset is the change from servers. As someone who was about 120~150ms and after server moving is about 260~300ms with constants packet loss is kinda sad. Even tho I cant pay for a third party program to drop my ping.

Anyway, besides that, I dont have anything to complaing. (Also mb for my bad english but I hope you guys can understand what im trying to say.)

Other than that, I may remove my downvote on steam. Thanks for noticing that we're a part of your playerbase.

This is excellent news. Given the fact the forums have signed a "petition" about this and made multiple threads of the matter...
This shows that us as a community stood together to fight the prices for a bit albeit they will revert, this gives people time
to budget and prepare. Good job everyone!

You know, I'm happy with what SE did to comfort us about the prices changes. Seens fair that now we have enough time to work out abou how we're going to keep uo with new prices.
But tbh im not really upset by the prices changes, you know, I dont mind paying more if the service given to us is good.
What makes me really upset is the change from servers. As someone who was about 120~150ms and after server moving is about 260~300ms with constants packet loss is kinda sad. Even tho I cant pay for a third party program to drop my ping.

Anyway, besides that, I dont have anything to complaing. (Also mb for my bad english but I hope you guys can understand what im trying to say.)

Other than that, I may remove my downvote on steam. Thanks for noticing that we're a part of your playerbase.

Impressive determination guys!

Just dropping by to say my thanks to SE. I really appreciate this

What about the BR/RU people who don't play on steam who still keep on paying the "increased" sub fee, that everyone else in the world does. What a victory indeed...

The price on Steam will be adjusted again so this is just a way to apologize and give everyone time to prepare. I wasn't angry at the price change, just the lack of communication so I'm happy with this. Good job everyone who stood together

Quote:

---

Originally Posted by Ailis

The price on Steam will be adjusted again so this is just a way to apologize and give everyone time to prepare. I wasn't angry at the price change, just the lack of communication so I'm happy with this. Good job everyone who stood together

---

It's just damage control to get the people who are complaining and spamming the steam reviews with negative reviews soothed, but the damage is already done I guess... But throwing a fit when you lose your special priviledge and are treated the same as customers on other platforms inside your region and everyone else outside, marvelous...

Not from either country but that was surprisingly nice.

It will go through. Still - now it is done in the right way; people will get time to prepare, even stock up. And an apology that comes with game-time.

Well done. What else to say? Pretty good people!

Square Enix and in particular FFXIV is a company that truly cares about their subscribers, the community is by far the best out there. Im not in either countries either, but this does put a smile upon my face to see how much they care about their playerbase. No other mmo can compete with Square Enix. <3

I'm glad everything was resolved well. SE really does listen to their subscribers a lot more than folks sometimes give them credit for ^^

Quote:

---

Originally Posted by Baalfrog

It's just damage control to get the people who are complaining and spamming the steam reviews with negative reviews soothed, but the damage is already done I guess... But throwing a fit when you lose your special priviledge and are treated the same as customers on other platforms inside your region and everyone else outside, marvelous...

---

While it's true that the "increase" is really more like "they realised something wasn't quite right with BR/RU Steam pricing and fixed it", the issue was the fact that they did so unannounced.

I don't know exactly what the price difference between the "true" fee and the "steam" fee are, and I totally agree that SE are within their rights to change prices (particularly in the case of prices that are too low through error) it was seriously bad customer service to just... do it without any warning or notice. They could have, and should have, made an official announcement before fixing the price.

Some people have to budget a lot to play this game, and an unannounced price hike can screw up someone's entire monthly budget.

Well done to the BR/RU players who organised the campaign, you did a very good job of making a mostly peaceful protest which spread awareness very effectively. Especially well done to those who don't usually post much due to the language barrier; it must be hard. I can imagine what a big shock it was to suddenly get the silent price hike, and even though it seems that the gap had to be closed for other reasons you deserved to get proper warning and the chance to prepare.

It truly is heartening to see this sort of action. I'm not from the two countries, but a big thumbs up for executing a very effective solution to the price problem. Truly it is worth of respect; we'll just have to see how the world reacts to it and see if we can take this action as exemplary.

Quote:

---

Originally Posted by Serilda

Well done to the BR/RU players who organised the campaign, you did a very good job of making a mostly peaceful protest which spread awareness very effectively. Especially well done to those who don't usually post much due to the language barrier; it must be hard. I can imagine what a big shock it was to suddenly get the silent price hike, and even though it seems that the gap had to be closed for other reasons you deserved to get proper warning and the chance to prepare.

---

You might want to look at Stormblood and FF14 steam pages, the reviews there are "mostly negative" now and there are many many many reviews that state the prices tripled, with no mention of regions or anything, giving the picture that all prices are up, and that does damage the game's image a lot.

Quote:

---

Originally Posted by Baalfrog

What about the BR/RU people who don't play on steam who still keep on paying the "increased" sub fee, that everyone else in the world does. What a victory indeed...

---

These people agreed from the beginning to pay this price, believe it or not, but most people did not even know that others were paying more or less than they were and why should they, they don't have to. Sure, it sucks for them that SE did not let mogstation buyers pay their subs with steam price once they started regional pricing through steam but it is not like they were actually losing anything, nobody started playing the game imagining things like "Oh man, I can not wait until they drop the subs price." and then got their expectations crushed, since they did not expect this to begin with, it's like when you buy a product and then some time later that product is on sale, at most it will create a sensation of "oh man, I should have waited to buy this thing." but you don't actually get upset on it nor do you get upset on people buying things cheaper than you did, not surprisingly this kind of behavior happens a lot here.

Also, it's not like everyone else was paying more so that we could pay less, there is a post from blizzard from 1 or 2 years ago where they talk about how much each player costs them, and it was something around 1,50 USD, so yeah, you can rest assured that no one was taking pennies from anyone's pockets for paying less.

Quote:

---

Originally Posted by Baalfrog

You might want to look at Stormblood and FF14 steam pages, the reviews there are "mostly negative" now and there are many many many reviews that state the prices tripled, with no mention of regions or anything, giving the picture that all prices are up, and that does damage the game's image a lot.

---

Well that's what happened. People from the US almost never go out of their way to mention regions, so why would a person playing from Russia, suddenly faced with a massive price hike, go to the trouble of researching the mostly-hidden pricing all over the world before posting a negative review? Hopefully S-E has learnt a bit about customer care here - and it sounds that way from the official response. It was still a much more measured official complaint than the drama we get over other topics here, and significantly more justified. It turned the game into a real luxury for a lot of players and they deserved to at least be told what was happening.

They are too late with respond and apology, screw them.

A bit of a late response there.
In the end, all of these appologize mean nothing since the change will happen regardless and that specific change will make FF14 the game with most unresonably priced sub in RU region (more bareable in BR region, it would seem). Decent damage control though, i guess.

There is Just one problem you seem to forget. GB still pays less money. Why? If they want all to pay same. They still have regional pricing.

Quote:

---

Originally Posted by Moragen

There is Just one problem you seem to forget. GB still pays less money. Why? If they want all to pay same. They still have regional pricing.

---

Technically everyone has regional pricing; in that case the currency has been all over the place due to political events and nobody knows where it will end up. I assume it will be adjusted at some point depending on S-E's currency costs and stabilising exchange rates, but there's no point adjusting it then adjusting it right back when things are still in the air. Having said that, the UK can afford a minor change to pricing and anyone in the UK who games a lot likely knows about the issues with cross-region prices rising. It's not the same as the sudden punishing increase for the BR/RU regions.

Time to buy a lot of game time ahead then

Ok let poor little GB pay less. They are in a very hard spot right now(sarcasm). EU/BR(even if they have much more crisis, even if they have problem with currency rate too) will pay for them. No problem.

Quote:

---

Originally Posted by Moragen

Ok let poor little GB pay less. They are in a very hard spot right now(sarcasm). EU/BR(even if they have much more crisis, even if they have problem with currency rate too) will pay for them. No problem.

---

Huh? I'm on your side. But if they raise the GBP price without considering the circumstances, all it does is pave the way for them to then raise all of the other prices to match if the exchange rates (which are the entire reason the GBP price is low) continue to lurch around, which hurts everyone. I'm sure it will happen eventually, in any case. Square-Enix isn't exactly known for favouring European regions.

I suspect S-E maintains a balance themselves in GBP so they will have their own internal decisionmaking processes around what they want to do with it. Regions which use currencies which aren't viewed as useful by S-E are known to have additional hurdles (as our Australian players can confirm, being forced to use a currency that usually has close to zero relevance to their lives).

+1 to "screw them". Their position since 2013 has changed? Ok. I want full merge my services accounts (steam one) and not steam one (with all the rewards with "restarting FFXIV" and progress i had there). Oh, I've forgotten. They cant reactivate codes for service accounts, they cant merge them, they can nothing.
Anyway. Seems they at least saw us (or maybe not us, but some reviews, media and so on).
Anyway, It's a been awhile since that day, everyone already have seen everything and made their decisions.

Quote:

---

Originally Posted by Baalfrog

What about the BR/RU people who don't play on steam who still keep on paying the "increased" sub fee, that everyone else in the world does. What a victory indeed...

---

If I read correctly, those players were already paying more than Steam players, so I'm not sure what the issue is here.

Quote:

---

Originally Posted by Baalfrog

It's just damage control to get the people who are complaining and spamming the steam reviews with negative reviews soothed, but the damage is already done I guess... But throwing a fit when you lose your special priviledge and are treated the same as customers on other platforms inside your region and everyone else outside, marvelous...

---

Although you put it more bluntly than I might have (then again maybe not), I agree. The truth here is that there was a pricing mistake on Steam for two countries and SE fixed that mistake. Sure, it was a negative impact for those players, but other players in those countries were not receiving the benefit of that mistake, so it's really only fair that Steam players pricing should be inline with the pricing of the game in BR/RU outside of Steam. People complaining need to remember you're now paying (or will be once the apology subsides) the same price as your countrymen who aren't on Steam. Is that really so outrageous?

Thank you SE, this at least made the change more fair to the br/ru steam population. Now, at least they can get ready for this. I also hope it may make Squeenix think twice before pulling this on anyone else.

Quote:

---

Originally Posted by Kosmos992k

If I read correctly, those players were already paying more than Steam players, so I'm not sure what the issue is here.

---

I don't know how you can't understand what the problem is.

Quote:

---

Originally Posted by Kosmos992k

The truth here is that there was a pricing mistake on Steam for two countries and SE fixed that mistake.

---

See, now this right here is why the big discussion thread got closed for becoming 'too cyclical.' People would keep spouting the same erroneous arguments over and over, no matter how many times they were addressed or corrected.

It was not a 'mistake' in price.
SE set the Steam regional prices themselves.
SE left the prices at that lower level for years.
Not even SE is claiming it was a mistake, so I really don't understand how this idea got lodged so firmly in your head.

Quote:

---

Originally Posted by Kosmos992k

Is that really so outrageous?

---

The price change, while certainly inconvenient, I never claimed to be 'outrageous.'
What I did find to be outrageous was the slapdash way they handled the increase. This apology addresses that problem in a fair and reasonable manner, which is why I am now once again a 'satisfied customer.'

Quote:

---

Originally Posted by Rymm

See, now this right here is why the big discussion thread got closed for becoming 'too cyclical.' People would keep spouting the same erroneous arguments over and over, no matter how many times they were addressed or corrected.

It was not a 'mistake' in price.
SE set the Steam regional prices themselves.
SE left the prices at that lower level for years.
Not even SE is claiming it was a mistake, so I really don't understand how this idea got lodged so firmly in your head.

---

It's a mistake.

Should SE have left those STEAM prices as they were for so long? Nope.
Should they have changed them so drastically and quickly? Nope.
Could they have done differently? Yep.
Is there any indication that they meant to do this? Nope.
Did they gain anything by this? Nope.
Did they lose something by this? Yep.

So, something was done that was incorrect, it wasn't done with intent or malice, and SE sought to correct it, in the process making a second mistake by being too abrupt. They have now corrected the second mistake, and attempted to make amends, and when the Steam price rises to match the other regional pricing in those countries, the first mistake will have been corrected also.

Quote:

---

Originally Posted by Rymm

The price change, while certainly inconvenient, I never claimed to be 'outrageous.'
What I did find to be outrageous was the slapdash way they handled the increase. This apology addresses that problem in a fair and reasonable manner, which is why I am now once again a 'satisfied customer.'

---

Whether you personally claimed it or not, the reaction of the BR/RU community could be characterized as being 'outraged' by the abrupt change. So I don't see why you're quibbling with my use of the word.

Quote:

---

Originally Posted by Ralf2

I don't know how you can't understand what the problem is.

---

I could say the same to you. Steam users in BR and RU have been receiving an unfair discount that other players in those nations were not receiving. that's not fair. Nor is it fair to players in other countries and regions. Fixing the incorrect pricing in Steam, is just that. Of course to those affected it's a price hike, but only because you were leading a charmed live with regard to your price in the first place. Players on PlayStation in BR and RU certainly didn't receive the same price break that Steam players got did they? To them, I'd say that the change is welcome since it means everyone pays the same.

Quote:

---

Originally Posted by Kosmos992k

I could say the same to you. Steam users in BR and RU have been receiving an unfair discount that other players in those nations were not receiving. that's not fair. Nor is it fair to players in other countries and regions. Fixing the incorrect pricing in Steam, is just that. Of course to those affected it's a price hike, but only because you were leading a charmed live with regard to your price in the first place. Players on PlayStation in BR and RU certainly didn't receive the same price break that Steam players got did they? To them, I'd say that the change is welcome since it means everyone pays the same.

---

Equality is only good when people don't lose their privildege.

Quote:

---

Originally Posted by Kosmos992k

It's a mistake.

---

It was not a mistake. It was done deliberately. There is no way to accidentally set regional pricing, and SE certainly is a seasoned enough developer to know their way around the Steam platform.

Quote:

---

Originally Posted by Kosmos992k

Is there any indication that they meant to do this?

---

http://i.imgur.com/16f1ZJ6.png
Notice how this just flatly says increased and not "fixed"?

Quote:

---

Originally Posted by Naunet

It was not a mistake. It was done deliberately. There is no way to accidentally set regional pricing, and SE certainly is a seasoned enough developer to know their way around the Steam platform.

---

Then SE should fire the person who set the price since it a) lost them money while it was set that way, and b) caused the current outrage at the abrupt change - which is having a negative impact on SE revenue in those countries also. I mean, the only way this was done intentionally is if someone set out to hurt SE, or SE set out to hurt themself. There is no upside to such an egregious error in pricing.

Frankly, if NASA or the European Space Agency can mix up metric and imperial measures sending an expensive space craft into the Martian soil at a high rate of speed, then yeah, this pricing problem could easily have been a mistake.

Quote:

---

Originally Posted by Texa

http://i.imgur.com/16f1ZJ6.png
Notice how this just flatly says increased and not "fixed"?

---

The effect of the increase was to bring Steam pricing in line with the other pricing in that region as well as bringing BR and RU into line with the currency conversion rates. It corrected what was in error. It is an increase but it also corrects (fixes) erroneous pricing. Sorry, but it is what it is.

Quote:

---

Originally Posted by Baalfrog

Equality is only good when people don't lose their privilege.

---

Indeed!

Quote:

---

Originally Posted by Kosmos992k

The effect of the increase was to bring Steam pricing in line with the other pricing in that region as well as bringing BR and RU into line with the currency conversion rates. It corrected what was in error. It is an increase but it also corrects (fixes) erroneous pricing. Sorry, but it is what it is.

---

I'm not arguing what the effect was, just that the previous pricing was deliberately set and approved by SE and now they are deliberately raising it. No more and no less. I have no other horses in the race here I'm only highlighting that they set the old price too. The old price wasn't an accident and the fix was not an accident. Conscientious decisions can poorly thought out but nobody at SE knocked over their coffee mug on their keyboard and went "oopsie guess two countries will pay the game cheaper for 4 years now". They are a major publisher.

Please calm down.