I feel insulted by Stormbloods launch

You might be wondering why i'm posting something like this, well we have to get the message across somehow.

Except the launch didn't happen yet, we are on early access.

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Originally Posted by Yitan

Except the launch didn't happen yet, we are on early access.

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Early access is not beta testing, early access is just that early access. It is a reward for those who preordered.

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Originally Posted by Yitan

Except the launch didn't happen yet, we are on early access.

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this is basically release but release to a smaller pool...and nothing is technically broken... they designed it like this soo what happens on actual release when the flood gates open up and more people try to get through?

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Originally Posted by GasaiYuno951

this is basically release but release to a smaller pool...and nothing is technically broken... they designed it like this soo what happens on actual release when the flood gates open up and more people try to get through?

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How many people are planning to play stormblood but did not buy it (or won't attempt to play it) beteween the 16th and the 20th? I am guessing slim-to-none. Your "flood gates" are going to be a tiny stream... if that.

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Originally Posted by GasaiYuno951

this is basically release but release to a smaller pool...and nothing is technically broken... they designed it like this soo what happens on actual release when the flood gates open up and more people try to get through?

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As the pre-orders could be made to gain access to Early Access until the very day of, only the tiniest portion is likely to added on the actual release date. The rest... during Early Access. This is the expected majority of the playerbase.

They also know exactly how many people registered for said Early Access. Why would they expect to get only a small portion of those numbers? How were they so utterly unprepared for them? Admittedly, some of those purchases may have been made mere days prior, but I'm guessing there were more then than they were "prepared" for ordered at least a month in advance.

I feel insulted by the quality of service SE did for the MSQ issue, which is pretty much nothing. They at waiting for the problem to solve itself, did nothing, neither acknowledge the issue, nor give any status on when or if it will be solved during this disgusting pre release. When you had to wait 4 hours in front of an NPC trying to pass in the MSQ, yes you can get pretty much pissed off like I am. At least I have A LOT to say everytime a friend ask how to game is doing, I shall give a complete perspective to them.

Lol I was doing nothing but standing there....then this https://cdn.discordapp.com/attachmen...48/unknown.png

Yeah and good luck log in again. I keep getting that message every time I'm truing to log now the past 2 hours.

I started trying to log in at 11:55 AM EST. It's now 2:35 PM EST and that makes it almost 3 hours of trying to log in. There really is no point in my opinion to call it early access and SE shouldn't make it seem like there is some benefit in pre-ordering when everyone who pre-orders can't play.

EDIT* I'm finally down to 37 in queue but that has been for the last 15 min.

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Originally Posted by Ronivan

I feel insulted by the quality of service SE did for the MSQ issue, which is pretty much nothing. They at waiting for the problem to solve itself, did nothing, neither acknowledge the issue, nor give any status on when or if it will be solved during this disgusting pre release. When you had to wait 4 hours in front of an NPC trying to pass in the MSQ, yes you can get pretty much pissed off like I am. At least I have A LOT to say everytime a friend ask how to game is doing, I shall give a complete perspective to them.

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They actually did acknowledge the issue. They also said they were looking into ways to resolve the issue. Just because they haven't posted an update for the players doesn't mean they intend to do nothing about the situation. They probably want to have a solution in place before they make an announcement. I know they have added multiple instances of some areas. When my wife went to the fringes last night the asked her to pick which instance of the fringe she wanted to go to, 1, 2 or 3. That right there will help congestion. We just need to be patient.

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I know they have added multiple instances of some areas.

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That was done before everyone discovered the MSQ choke. It certainly did nothing to help the fact that the VAST majority of players who paid to access a product are not, in fact, getting to access the product they paid for. It certainly doesn't help matters when the official response thus far has basically been "Log out and try again later." It doesn't inspire confidence.

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Originally Posted by Jwrigh7784

They actually did acknowledge the issue. They also said they were looking into ways to resolve the issue. Just because they haven't posted an update for the players doesn't mean they intend to do nothing about the situation. They probably want to have a solution in place before they make an announcement. I know they have added multiple instances of some areas. When my wife went to the fringes last night the asked her to pick which instance of the fringe she wanted to go to, 1, 2 or 3. That right there will help congestion. We just need to be patient.

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I dont buy it. Quick post I made on FB in a group regarding this issue:

Buy more server space, add resources to VM pool, allocate all the resources to the VMs that are probably aliased to the single instanced server, then remove restrictions for instances (Since they hardcapped the login numbers, they could move that cap).

Depending on how their HA setup is, they may have to take the servers offline for like 20-30 minutes as some setups do not allow dynamic allocation of vCPUs and RAM.

I work in a NOC, and I have a pretty good background with VMWare in Datacenters. Either they can spin up more servers where they are hosted if they are leasing/renting (assuming they have more space) or use a secondary site near them or some AWS service and alias all new VMs to their front facing instance server. This could have been solved in under 5 hours, including required downtime if their HA mode doesn't allow dynamic allocation of vCPUs and RAM resources.

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Originally Posted by OveRtheStarS

That was done before everyone discovered the MSQ choke. It certainly did nothing to help the fact that the VAST majority of players who paid to access a product are not, in fact, getting to access the product they paid for. It certainly doesn't help matters when the official response thus far has basically been "Log out and try again later." It doesn't inspire confidence.

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Exactly. The game is a joke right now. False advertising through and through. I also find it odd that major streamers like Mr Happy etc got through cold steel no problem. The artificial bottleneck was created on the data center. So individual instances of zones means nothing. Thousands of players on a single data server are trying to do MSQ at once when it has a cap of like 100.

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Originally Posted by OveRtheStarS

That was done before everyone discovered the MSQ choke. It certainly did nothing to help the fact that the VAST majority of players who paid to access a product are not, in fact, getting to access the product they paid for. It certainly doesn't help matters when the official response thus far has basically been "Log out and try again later." It doesn't inspire confidence.

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Technically early access was a bonus. If Stormblood was officially launched I could see it being an issue. Early access is something extra included with your pre-order. Technically you didn't pay for early access. You paid for Stormblood which hasn't been released yet. SE didn't have to give anyone access to the expansion early. Bugs and issues like this are to be expected and by the end of early access I'm sure everything will be sorted out. The rest of the game seems to work fine which is what your current sub paid for.

Problem is they gave early access to all preorders. Which make it not early access, but just launch date disguise as early access so if things go wrong people will say oh it just early access.

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Originally Posted by Hellstorm

Problem is they gave early access to all preorders. Which make it not early access, but just launch date disguise as early access so if things go wrong people will say oh it just early access.

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See, I disagree with that. Regardless, going to the forums and making posts yelling at SE and demanding stuff and calling for Yoshi to be fired really isn't going to fix the issue. It just reinforces what players in Japan and the EU think about us. They think the NA player are whiny, self entitles jerks. I suppose in a way it's true. The simple fact is we all need to be patient. They are aware of the issues and looking into fixing things. We just need to be give it some time.

first and foremost the earlier threads have been moved to Confirmed or planning to address section over quite a number of hours ago, Issue: No fix as yet & No additional Information available. Please see the Link below

http://na.finalfantasyxiv.com/lodest...221440dd7b8156

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06/17/2017 4:40 AM
[Important]Regarding Congestion for Instanced Battle Content
FFXIV Producer and Director Yoshida here.

I would like to explain the current congestion issue regarding instanced battle content, including the Stormblood main scenario quest “Best Served with Cold Steel,” due to the Duty Finder crashes at the start of early access.

As announced earlier, there are a huge number of players currently playing Stormblood, and as a result, the servers continue to experience a large amount of stress. For this reason, we are currently limiting the number of players that can enter instanced content so that it does not lead to major server crashes.

However, this has caused massive congestion to enter instanced content and I would like to sincerely apologize for this.

If you are unable to enter instanced battle content, we ask you to please wait and try again at a later time. We understand that this unfairly places the burden on our players, but we require more time until the issue can be resolved. We continue to work on measures to address this issue and will follow up once we have an update.

Again, we sincerely apologize for this level of congestion occurring during early access when many of our players are the most excited to play.

Everyone on the team will continue to put in our full effort to ensure an enjoyable gaming experience, and I would like to thank you for your continued support.

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The Relevant Portion is

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As announced earlier, there are a huge number of players currently playing Stormblood, and as a result, the servers continue to experience a large amount of stress. For this reason, we are currently limiting the number of players that can enter instanced content so that it does not lead to major server crashes.

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Guys the cause of the Bottleneck is due to SE blocking or limiting access to the MSQ as to allow it would render the server to crash, please read the link above.

Post Maintenance
1. Too much stress on server
2. DF crash
3. Prevent server crash they started instancing players and areas
4. To prevent server crash they implemented limiting access to instance content

SE is being silent about it took some time to put the picture together as to the cluster of madness that is plaguing FFXIV post maintenance, chances are if they relift the instance it will cause all server across all datacenter to crash, this is what happens when SE is silent and we have to figure out with all the bits of pieces of Info that we have heard so far, i stand to be corrected as im not sure if this is truly the picture, where is SE in this debacle is another question for another day.

Im heading to bed, this makes it nearly 36 hours and no solid information or solution or fix albeit temporary is afforded or brought forth by SE, rendering most of all players to be unable to play anything in the game.

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Originally Posted by Jwrigh7784

Technically early access was a bonus. If Stormblood was officially launched I could see it being an issue. Early access is something extra included with your pre-order. Technically you didn't pay for early access. You paid for Stormblood which hasn't been released yet. SE didn't have to give anyone access to the expansion early. Bugs and issues like this are to be expected and by the end of early access I'm sure everything will be sorted out. The rest of the game seems to work fine which is what your current sub paid for.

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Early Access really isn't bonus for pre-ordering, it's an incentive. There's a difference. And it still doesn't really count as Early Access if you can't actually access 98% of the expansion, does it?

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Originally Posted by OveRtheStarS

Early Access really isn't bonus for pre-ordering, it's an incentive. There's a difference. And it still doesn't really count as Early Access if you can't actually access 98% of the expansion, does it?

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Incentives, bonuses, doesn't matter what it is considered in the end. The simple fact is, it's nearly unplayable. But posting over and over again and yelling at SE/Demanding Yoshi be fired, etc. isn't going to accomplish anything. The only thing we can do is wait for them to resolve the issue. I pre-ordered and was excited for playing early access. I can't play most of it but I'm not getting mad about it. I will still have plenty of opportunities to play over the next couple years. Missing out on early access isn't really going to affect anything important.

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Originally Posted by Jwrigh7784

Incentives, bonuses, doesn't matter what it is considered in the end. The simple fact is, it's nearly unplayable. But posting over and over again and yelling at SE/Demanding Yoshi be fired, etc. isn't going to accomplish anything. The only thing we can do is wait for them to resolve the issue. I pre-ordered and was excited for playing early access. I can't play most of it but I'm not getting mad about it. I will still have plenty of opportunities to play over the next couple years. Missing out on early access isn't really going to affect anything important.

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True enough im too tired, my only qualm is the genius who decided it is the smartest move to place the Instanced MSQ at that initial stage lol it's less than 30 minutes into the SB Storyline for heaven's sake,anyone with half a nugget in the brain would know or realize that when all players across all datacenter tries to access at that initial stages it will overload the system. without a que its a debacle beyond an epic scale. the ffxiv team have done an excellent job since ARR time inclusive of rectifying all error's in the past, but silence and ommision now is deafening

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Originally Posted by Jwrigh7784

Incentives, bonuses, doesn't matter what it is considered in the end. The simple fact is, it's nearly unplayable. But posting over and over again and yelling at SE/Demanding Yoshi be fired, etc. isn't going to accomplish anything. The only thing we can do is wait for them to resolve the issue. I pre-ordered and was excited for playing early access. I can't play most of it but I'm not getting mad about it. I will still have plenty of opportunities to play over the next couple years. Missing out on early access isn't really going to affect anything important.

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resolve what issue? nothing is broken this was done on purpose and is working as intended

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Originally Posted by GasaiYuno951

resolve what issue? nothing is broken this was done on purpose and is working as intended

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The issue of server congestion. It is an issue that needs to be resolved. This doesn't mean the game is broken. There are lots of ways this issue can be resolved and something needs to be implemented.

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Originally Posted by Ronivan

I feel insulted by the quality of service SE did for the MSQ issue, which is pretty much nothing. They at waiting for the problem to solve itself, did nothing, neither acknowledge the issue, nor give any status on when or if it will be solved during this disgusting pre release. When you had to wait 4 hours in front of an NPC trying to pass in the MSQ, yes you can get pretty much pissed off like I am. At least I have A LOT to say everytime a friend ask how to game is doing, I shall give a complete perspective to them.

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4 hours ? well ive been waiting over 24 xD

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Missing out on early access isn't really going to affect anything important.

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Be sure to tell that to everyone who took vacation days to access the expansion early. I'm sure they'll appreciate it.

It's great that you have an abundance of patience, but that doesn't make this right, or the people who are angry about it wrong. The fact remains that people were advertised an incentive that wasn't properly delivered, and consumers definitely have a right to be ticked by that (especially since S.E. has decided radio silence is the best fix.)

Queue times are to be expected. Bugs are to be expected. Being bottlenecked by bad design, cut out of the majority of an advertised product, and then effectively being ignored, is developer behavior that should not be normalized.

Should Yoshi-P be fired? No. This might shock some people, but Yoshi-P isn't responsible for everything, good and bad. But someone should take responsibility, and Square should step up communication to their angry paying customers. I'm sure many of us would feel better if we at least felt like we were being acknowledged in a meaningful way.

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Originally Posted by Jwrigh7784

The issue of server congestion. It is an issue that needs to be resolved. This doesn't mean the game is broken. There are lots of ways this issue can be resolved and something needs to be implemented.

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Which they have albeit temporary which caused everything to reach a standstill ingame, the current situation is a situation created by SE ie; the instanced duty being severely limited. The fix caused more problems than what it seeked to resolved. How on earth are they going to rectify this as no matter what they do as soon as they turn back the servers on without any que the same thing will repeat itself, what happens when a genius decides its the most brilliant thing on earth to place such a instance or a string of them at the very commencement of SB, unlike ARR and HW

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Originally Posted by OveRtheStarS

Be sure to tell that to everyone who took vacation days to access the expansion early. I'm sure they'll appreciate it.

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I know I do.

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Originally Posted by MissMoony

4 hours ? well ive been waiting over 24 xD

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try since early access 36 hours and counting

The reality is that temporarily provisioning more resources to handle a few days of additional traffic would cost next to nothing, assuming their infrastructure is setup that way, which it probably isn't but should be.

Server performance on NA at least has been awful in the past, and it's not like they didn't know the preorder numbers in advance. They knew more or less what the traffic levels would be, and they had past experience to demonstrate that their resources would be inadequate. One way or another it's SE's fault, and trying to white knight for them is *pathetic*. This isn't some free to play game, we should all expect the servers to run smoothly, if they need to raise sub prices a bit to make that happen then I say do it.

This isn't a failure of foresight, it's neglect.

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Originally Posted by OveRtheStarS

Should Yoshi-P be fired? No. This might shock some people, but Yoshi-P isn't responsible for everything, good and bad. But someone should take responsibility, and Square should step up communication to their angry paying customers. I'm sure many of us would feel better if we at least felt like we were being acknowledged in a meaningful way.

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He still greenlit the design choice that locks the majority of the new stuff behind those quests.

Probably have been less complaints if we could get to Kugane without this - At least from the Crafter/Gatherer side since they're literally locked behind it right now.

The reason i feel insulted is simple:
They knew what would happen, the same thing happened at the start of heavensward, they knew exactly how many people pre-ordered and they were aware that they would have server issues.
If they wanted to, they could have made sure none of us would have any queue time whatsoever. But they simply said "making sure our players don't have queue times will result in a high cost for a better infrastructure"
So in the end we're in queue not because SE can't help it but because they don't want to spend even a dollar more than they have to, because in the end they don't give a single F about us but they only care about how much money they can milk out of this game by the end of the year

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Originally Posted by Vhoxz

The reason i feel insulted is simple:
They knew what would happen, the same thing happened at the start of heavensward, they knew exactly how many people pre-ordered and they were aware that they would have server issues.
If they wanted to, they could have made sure none of us would have any queue time whatsoever. But they simply said "making sure our players don't have queue times will result in a high cost for a better infrastructure"
So in the end we're in queue not because SE can't help it but because they don't want to spend even a dollar more than they have to, because in the end they don't give a single F about us but they only care about how much money they can milk out of this game by the end of the year

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It's sad but it's quite the reality on how such business work. They have people that work for them paid to look out and have countermeasures for this kind of problem. I feel like they want to earn more by reducing costs with its own support personnel, so in the end, this is the kind of situation we clients get. +30 hours after the early access, only have a crap explanation on the issue. I don't give a %$# about the explanation about the problem, that's the dev team problem, what I want to know is the solution. Causing a massive problem with msq to avoid server crash is causing the players opinion to crash. Guess they choose the least of two evils, sacrificing us instead of doing an emergency maintenance. Lesson learned, never buy another early access for FFXIV, else you will not get what you paid for.

lets sign the petitiion

http://orig01.deviantart.net/85a9/f/...an-dbcyatt.png

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Originally Posted by Jwrigh7784

See, I disagree with that. Regardless, going to the forums and making posts yelling at SE and demanding stuff and calling for Yoshi to be fired really isn't going to fix the issue. It just reinforces what players in Japan and the EU think about us. They think the NA player are whiny, self entitles jerks. I suppose in a way it's true. The simple fact is we all need to be patient. They are aware of the issues and looking into fixing things. We just need to be give it some time.

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Yeah, super whiney to get something that I paid for. The problem can be addressed by spinning up more servers, using them as resource pools and add the resources to the existing servers or Template > Create from Template > Alias to main server name game tries to access.

Until they throw more power at the problem, it wont get fixed, and this is something that could have been done yesterday at 5AM.

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Originally Posted by Jwrigh7784

Incentives, bonuses, doesn't matter what it is considered in the end. The simple fact is, it's nearly unplayable. But posting over and over again and yelling at SE/Demanding Yoshi be fired, etc. isn't going to accomplish anything. The only thing we can do is wait for them to resolve the issue. I pre-ordered and was excited for playing early access. I can't play most of it but I'm not getting mad about it. I will still have plenty of opportunities to play over the next couple years. Missing out on early access isn't really going to affect anything important.

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This. It doesn't really matter if it's "early access" or not. The fact is, we are paying a subscription to play the game and we can't. For awhile I was only having trouble with Stormblood content (since all Stormblood instance servers seem to be down). But now it's spread to old content too, I can't even log in now. So I can't even level other jobs, etc.

Yeah I'm currently at about 7ish hours spent in a queue today with about 2 hours of actual playtime. This is beyond a joke. Either limit the number of copies sold to your server capacity, or increase your capacity to handle the number of copies sold. To do otherwise is mis-selling.

Once this is over, I want a statement from SE ensuring the community that during the launch of their next expansion measures will be put in place to increase capacity, otherwise why the hell should we buy their products at all, let alone early, knowing for the first few weeks they won't work.

Hours and hours of doing nothing but clicking on an NPC to try and play the content they gated behind the MSQ. Just let us skip the stupid duty already, as it probably takes 1 minute to complete as opposed to two full days of trying to get into it.

You feel insulted by stormblood? Did you insult you and kick your dog?

My main issue with this isn't the issues with queues, but more the fact if you get a random DC in a queue, zoning, pvp etc, you wait through it again. So you may get to play for a little and be lucky for a long time, or you get kicked within five minutes of logging in to repeat.