GM's taking a break this month?

Multiple tickets in over several weeks, no response. Nothing. Even tried sending an email through Mogstation, got a response "not our department"(great customer service btw). When will they be back so I can put in a fresh ticket?

What is it regarding?

Loss of item that can't be reobtained in a nutshell. If I could I would just go get another one.

Use in-game GM contact, don't use SE email support, they have almost the entirety of their manpower in game, so emails are very slow.

yeah thats been tried quite a bit

Strange, but GM support is 24/7 in all regions. Support Desk > Contact Us > Pick your option and give a detailed report of what you need and you should get a GM to assist you. Like I said, strange that they wouldn't send you back anything considering that I spoke with one last night concerning another matter. Check your messages as well in the Support Desk. They can send messages to you that way as well without any formal interaction. Hopefully you haven't had to recover any item in the past since they usually work on a 1 token, 1 recovered item only system.

I sent a ticket in regards to billing and they responded in a day. Mog Station would be billing, have you sent a ticket through to them? Billing is important to get right.

Yeah myself and another person I play with are not going to play the game no more in due to the lack of in game GM support. It is kind of sad too in due to us only starting in on the game for less than a month now and we spent money on buying Reborn for the both of us.
We both are getting sick and tired of the constant 90002 errors from the server booting us randomly. We have had a few times now where I get credit for certain things done in dungeons as well as certain quests while the other person I play with gets no credit at all.
We have tried to put in a few tickets about this already IN GAME with a generalized message response stating that we have to come to these forums to post about it. WE posted all information pertaining to the dungeon we were at the boss fight everything and we get a generalized reply stating to come here.
We were hoping to start playing to receive good in game support when we need it.

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Originally Posted by Bubsmash

All dis

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All that sounds like poor internet connection. 90002 are errors that are usually user side... However, the forums and reddit usually have troubleshooting methods for this kind of error when it's not an internet issue.

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Originally Posted by Bubsmash

Yeah myself and another person I play with are not going to play the game no more in due to the lack of in game GM support. It is kind of sad too in due to us only starting in on the game for less than a month now and we spent money on buying Reborn for the both of us.
We both are getting sick and tired of the constant 90002 errors from the server booting us randomly. We have had a few times now where I get credit for certain things done in dungeons as well as certain quests while the other person I play with gets no credit at all.
We have tried to put in a few tickets about this already IN GAME with a generalized message response stating that we have to come to these forums to post about it. WE posted all information pertaining to the dungeon we were at the boss fight everything and we get a generalized reply stating to come here.
We were hoping to start playing to receive good in game support when we need it.

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Have you ever worked in a company? Every employee has different 'specialisation' in different fields. They likely asked you to post in the forum about it because it is not in their field of expertise, and/or job scope to help you with the problem you were experiencing and you might have gotten better help if you sought help from the right place/people. According to you, they pointed you to just that, the right place/people who might be able to help you better.

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Originally Posted by Bubsmash

We both are getting sick and tired of the constant 90002 errors from the server booting us randomly. We have had a few times now where I get credit for certain things done in dungeons as well as certain quests while the other person I play with gets no credit at all.

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Well GMs aren't going to help you with 90002 issues as that usually has to do with your internet. As for you getting credit and not the other person can you give more details about what exactly you doing and the requirements to complete the quest?

Well considering the last big thing that we were trying to get help with had to do with a dungeon and it had to do with a story line quest tied to the dungeon I know myself everything could have been resolved in game for that.
What happened was the person I was playing with we were at the last boss in the dungeon. The last boss went down and it was down for a good minute then all of a sudden out of no where my friend dc'd from the server. At that point we had like four minutes left before the dungeon closed so I just stayed on and hung out.
It closed just before my friend could log back in and it never gave my friend credit for completing the dungeon story quest at that point.
I myself did not leave the dungeon I did not exit the dungeon yet I still ended up getting credit for it yet my friend did not. I know myself how things work and who does what trust me. That was all stuff to do with IN GAME issues. All of which can be rectified by a GM IN GAME.

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Originally Posted by Bubsmash

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I don't really believe that a GM issue they can't give you credit for something because your friend DCed before the game registered that the objective was complete.

That is the thing the objective was complete the last boss was down it was dead for a good minute before my friend disconnected. Everyone in the party ended up getting credit for it but my friend. My friend tried to log back in before the dungeon closed but that did not happen. I myself ended up getting logged from the dungeon back out to the start point where I had it completed but my friend did not.
The boss was down the people we were with were also from our free company they even were saying that it was totally retarded.

Sometimes you don't get credit until you leave the dungeon (click on the exit portal), so if they DCed and they logged back in after the dungeon time ended I could see how the game then did not register it for your friend. Anyways did you try rerunning the content to see if it give them credit or really was a gltich or did you go to a GM right away?

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Originally Posted by Bubsmash

Yeah myself and another person I play with are not going to play the game no more in due to the lack of in game GM support. It is kind of sad too in due to us only starting in on the game for less than a month now and we spent money on buying Reborn for the both of us.
We both are getting sick and tired of the constant 90002 errors from the server booting us randomly. We have had a few times now where I get credit for certain things done in dungeons as well as certain quests while the other person I play with gets no credit at all.We have tried to put in a few tickets about this already IN GAME with a generalized message response stating that we have to come to these forums to post about it. WE posted all information pertaining to the dungeon we were at the boss fight everything and we get a generalized reply stating to come here.
We were hoping to start playing to receive good in game support when we need it.

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Well where to start.... Let's start here, first of all 90002 errors are not SE's fault it's your internet provider.If you're from the US take a look at the technical forums, a lot of the providers (warner, comcast, verizon) causing massive issues and making it nearly impossible or unable to play for a lot of players.

Getting credit for completing a dungeon is easily misunderstood. Some people believe including you, that just killing the last boss for example falls under the category of successful completion. It doesn't, SE counts a duty as successfully completed after you left the dungeon itself. Now if your friend and you played together and he dc'd at the end, means he didn't complete it. If the timer is expired the dungeon will reset and you have to redo it, so again, if he didn't made it back in time because of your guys crappy internet connection than that's on him. Same for specific MSQ dungeons that play a cut scene after leaving the instance, if you dc right in the middle of that, most likely you won't get credit.

Another thing that I don't understand or maybe I just misread it, is the fact that you only started to play because you wanted good customer support? I mean when I play games, sure customer support matters but isn't my biggest priority. I don't play a game just for the sake of becoming supports new best friend.

I am not saying SE's customer service is amazing because we all know it isn't, and even other companies have better service or putting more effort in it, however at the end of the day there's nothing SE can do about your kind of complains since sadly to say, it isn't their fault. Would be a different story if there were a problem with the servers at that time.

As people here have said before, unless a mass of people are experiencing the 90k error, they are usually on your side. Are you using wifi? Check if the connection is actually stable. You might not notice it when browsing the web but wifi can drop for seconds here and there, which can cause troubles with the game.

While GMs can give you some troubleshooting steps, doing long-distance error analysis is hard as users that ask for that kind of support usually don't understand the steps. Hence you will send them steps, they reply "it didn't work" and you know EXACTLY they didn't do it or did it wrong.


As for the dungeon, the GMs can't help you with that. Your friend probably started DC-ing already while the boss was dying, meaning the server could not give him the credit as it didn't recognize him as online anymore. Waiting for him to come back AFTER the boss is dead doesn't do anything as the actually event (the dying of the boss) had already occurred.

Also, don't bang on GMs giving you advise and help with the game. It even states when you contact them on the website that they are not doing this. The reason is simple: too many players and there is enough information out there. If they were to babysit every player asking "where is NPC X, I can't find him in the red circle!", they simply wouldn't get anything done at all.

If you want an immediate answer for a tech issue, use the life chat. They are utterly useless for billing issues but they are supposedly tech support. Understand though that they can't do miracles.

A GMs job is not simply sitting behind a desk waiting for a ticket to come in, at least it isn't in the company I work for. GMs there have a lot of tasks: sales, bug report, forums, facebook, in-game events, you name it. I don't know how SE handles their GMs but as a GM, you are usually at the very bottom of the food chain in a gaming company so don't expect too much motivation.

My vigil continues...

Did you get an item recovered in the past? Because you only get one item recovery per character, or at least that was the rules back in 2.0. Though they did make it harder to throw out things/purchase the wrong item with warning popups... they may not offer recovery anymore.

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Originally Posted by Elim

Did you get an item recovered in the past? Because you only get one item recovery per character, or at least that was the rules back in 2.0. Though they did make it harder to throw out things/purchase the wrong item with warning popups... they may not offer recovery anymore.

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I don't think this is true any more. The GMs refused to give me my potshed from POTD when I lost it leaving the dungeon. I hadn't requested / received any items before then.

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Originally Posted by Lokier

I don't think this is true any more. The GMs refused to give me my potshed from POTD when I lost it leaving the dungeon. I hadn't requested / received any items before then.

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Ah OK. It's really not surprising that they no longer offer it.

Lol who stops playing a game because they d/c'd and didn't get credit for completing a dungeon objective?

What is the world coming to. Not everything that occurs in your life is an issue someone else needs to fix for you. Sometimes poo happens and you just suck it up and do it again. Pretty much nothing that is required for the MSQ requires any sort of great effort so go ahead and complete your dungeon or story mission again and complete the mission.

As others have said it's not SE's job to ensure you have an adequate internet connection that can maintain a stable connection to a host lobby.

P.s. I've also had a ticket responded to in past 72 hours so this question of "Where is all the GMs at?" doesn't seem to be an issue everyone is experiencing.

*Sad Harmonica*

Well i mean yes loss of items is an issue, but the issue has also never been resolved about players not being able to download patches which is a issue of well over 2 months.
I was unable to play for a month because of it and finally just got lucky and it patched.
My point being there is far bigger issues they have not yet addressed, lol

Perhaps your ticket was flagged by the impressive spam filter. :cool:

I can understand slow responses from a free to play game, but we're all paying monthly. What's the deal?

When ever I have put in a GM ticket I have always gotten a response with in couple hours.

Stop bothering the GMs about petty issues. They have more important requests to take.

It's a video game. Anything and everything related to it is petty in the grand scheme of things. Nothing about this is "important". Nevertheless, they still collect my 20+ dollars a month so I don't see why I'm not receiving assistance with my issue.

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Originally Posted by Apoptic

It's a video game. Anything and everything related to it is petty in the grand scheme of things. Nothing about this is "important". Nevertheless, they still collect my 20+ dollars a month so I don't see why I'm not receiving assistance with my issue.

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From what it sounds like you have no issue that can't be solved yourself just rerun the dungeon and boom done and complete. If still have problem with it after that is when to contact a GM about it.

Third post in thread. Items cannot be reobtained in game at current time.

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Originally Posted by Apoptic

Third post in thread. Items cannot be reobtained in game at current time.

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Well if your GM report anything like what you told us here on the forums no wonder they have not responded to you cause you have given no one here any information on exactly what you were doing and what items you have lost. You going to have be more detailed if you want useful help from anyone.

I dont expect you to help me. I expect the GM to do that. Specific information about my issue or account are not relevant to anyone but the parties involved. The GMs have access to that and they have my detailed complaint tickets. I just need them to respond, to me. Since they havent i'm here to state publicly the fact that may be relevant to others: that tickets are not being responded to in a timely manner.

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Originally Posted by Apoptic

I dont expect you to help me. I expect the GM to do that. Specific information about my issue or account are not relevant to anyone but the parties involved. The GMs have access to that and they have my detailed complaint tickets. I just need them to respond, to me. Since they havent i'm here to state publicly the fact that may be relevant to others: that tickets are not being responded to in a timely manner.

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Well you have a very low chance of getting a response from a GM or community rep here as this is forum is mostly just peer to peer support.

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Originally Posted by Apoptic

I dont expect you to help me. I expect the GM to do that. Specific information about my issue or account are not relevant to anyone but the parties involved. The GMs have access to that and they have my detailed complaint tickets. I just need them to respond, to me. Since they havent i'm here to state publicly the fact that may be relevant to others: that tickets are not being responded to in a timely manner.

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That kind of attitude will get you no where.
You're being difficult on purpose.
Please just leave. Goodbye!


p/s: I hope that you get customers similar to your personality to deal with in your line of work. Might be a good wake up call.
Or maybe you don't work at all? Maybe that's why you act like such a brat.

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Originally Posted by Mithrahn

That kind of attitude will get you no where.
You're being difficult on purpose.
Please just leave. Goodbye!


p/s: I hope that you get customers similar to your personality to deal with in your line of work. Might be a good wake up call.
Or maybe you don't work at all? Maybe that's why you act like such a brat.

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LMAO, what attitude? You're just being nosy and opinionated.

Maybe he's a competent player who knows the game pretty well and knows the only possible solution is with a GM's help... Your assumption is the thread is a cry for help from the community. The thread is actually a complaint about GM's not responding to tickets.

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Originally Posted by Apoptic

I dont expect you to help me. I expect the GM to do that. Specific information about my issue or account are not relevant to anyone but the parties involved. The GMs have access to that and they have my detailed complaint tickets. I just need them to respond, to me. Since they havent i'm here to state publicly the fact that may be relevant to others: that tickets are not being responded to in a timely manner.

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GM's aren't the issue. In the time since you posted this issue I've had two tickets submitted and resolved within 24 hours of them being submitted.

Time to start looking elsewhere for the blame my friend.

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Originally Posted by Red_Wolf

LMAO, what attitude? You're just being nosy and opinionated.

Maybe he's a competent player who knows the game pretty well and knows the only possible solution is with a GM's help... Your assumption is the thread is a cry for help from the community. The thread is actually a complaint about GM's not responding to tickets.

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A complaint, and not a cry for help from the community aye? Listen to yourself. This is in General Discussion. Complaints go to Feedback.

This thread is like saying to a person "Hey, can you help me fix that?" without exactly specifying what "that" is.