No Prompt To tie to Service account PS4

Okay, I'm not sure if anyone else is having this problem. I know the hard copies have had some serious issues here.

But i bought a digital Copy from the PSN store of Heavensward. When i Downloaded it, and ran the game, I was supposedly suppose to receive a Prompt to Tie the Expansion to my SE Service Account But no such thing happened. I have, tried Re-downloading Heavensward on multiple occasions now, and have even deleted the entire game and tried redownloading from scratch. and still no success.

I want to know if there is something i am missing here. Because, i cannot access any of the new game content period right now, after having spent 40 bucks i would like to be able to play the game that i have spent my money on.

And before anyone says anything. Yes i have FF14:ARR and like Heavensward i bought it through the PSN store. I am growing extremely frustrated that i cannot enjoy this expansion, due to some technical Difficulty, that i cannot seem to find any assistance on. And I have even tried contacting SE support with no success, as the Live chat, after a 2 hour wait in que, said there were no available Agents to talk to. And i even tried calling, and never got through to a live Agent. So I'm hoping to get some help via these forums.

You're not the only one suffering from this. I have redownloaded the game 2 times already and nothing happens. I was in the live chat with SE and they could not help me, nor they know what hell is going on.

Not only is frustrating to pay 40 dollars for a game you can't play, paying a subscription for it and not being able to access it. I can access the game just fine on the PC.

I just got off the Phone with Square, They're saying call Playstation if the reinstall isnt working. Issue is is PSN is down right now, so theres no point. But i guess, they can do something to help you tie the service account. The guy n the phone wasent to specific, but, says it should work. So just gotta wait for Playstation to start working again.

Let's hope that's the case.

same here, bought the digital version on amazon, downloaded the 1.7 gb and nothing happens.
contacted square via ticket and they sent me this:

PlayStation®3 / PlayStation®4 (PlayStation Network download version)
Manual promotion code registration will not be necessary as the full game entitlement was automatically linked to your Sony Entertainment Network account at the time you purchased the game. Please follow the steps below to register the rights to your Square Enix account once the official launch has taken place.
1. Launch FINAL FANTASY XIV and follow the directions that appear.
2. Here you will be able to attach Heavensward to your FINAL FANTASY XIV service account. Select "Next" to complete the registration process.
* If you possess multiple service accounts, you will see all of the service accounts that you can register the code to.
* Please verify that the service account you have selected displays the character names and Worlds that you wish to grant access to Heavensward content.
* Please be careful, as Heavensward access will only be granted to the service account that you select. Other services accounts will need a separate purchase of Heavensward in order to receive access.

Okay. 3, days now so far, still no solution for this problem. It is becoming even worse of an annoyance as this continues. I contacted Square in regards to the no prompting issue to tie the account to my Square Service Account. They told me to contact Sony support, to find a resolution. Still nada from that as they simply told me to contact Square support. So now i'm gonna do that and see what happens!

I really want to get this resolved quickly, and get on my game!

I deleted the games reinstalled it for the fourth time. The game recognizes the expansion and when the loader of the expansion ends, boom! Back to A Realm Reborn. I canceled my subscription until this thing is fixed.

Okay, So, contacted PS support, got someone with a brain this time! Woo!

There are a few different things you can try, One, Delete the game, EVERYTHING, this includes, the application data. So go to your settings, go to system storage management, and go to application saved data. delete the FF14 System data, and then delete FF14. then, go to your Playstation Network/Account Managment page (still in settings) and Restore Licenses. Then Reinstall everything from there.

Now, I'm in the middle of trying this, don't know if it will work, Sony guy says, theres been some success from doing this for some People, but it is a long, annoying process. Will get back on here, and give an update on if it works. Just putting this out there if anyone else wants to try it, and give their feedback.

I noticed something while digging in my playstation account information. There is no Licensing for Heavensward listed anywhere. So contacting Playstation Support again to see if this can be fixed in some way. Cause, if there's no license, even if the software is installed it's not going to register it. Will keep ya'll informed.

Thanks Heroshi123.

Having the exact same problem- Been on a good streak so I bought digital Heavensward through Amazon. It's not in my services list either... trying the delete ALL THE THINGS and reinstalling. Pray to the gods! I am 44 and could be 50 by now if this nightmare hadn't happen.

Please keep the updates rolling. I'll let you know if I can get anything working for me.

Your welcome araziel20 I was hoping to have this problem resolved by now. But PSN support gave me as many helps as they could. I am at the point where i may need to consider reformatting the PS4. (not gonna do that till it's a last resort) But, none the less, I am at the mercy of Square support at this time, and am waiting on an email responce. Hoping i will not get some automated response. So, after the initial email, if the results are goo di will post it here to put up the FIX for this problem for anyone else who may have encountered it or does encounter it in the future.

Have the same issue as well. I upgraded to PS4 from PS3 during the free upgrade campaign. What is weird is the my PS3 has Heavensward under the service list, but on PS4 ARR is only listed. Unfortunately Sony and Square were not able to offer much assistance. I am also in the process of re-installing.

Please keep the updates coming!!

Everyone here has the upgraded version from ps3?

I upgraded it but it was eons ago. I did the reinstall and the recover licenses thingy, didn't work.

OKay, Sony gave me another option that has worked for some people. Did not work for me, but maybe someone here will have some better luck.

Press and hold the playstation button on your PS4 Dualshock controller. Then go to power options and SHUT OFF the PS4. Wait for all the lights on your PS4 to turn off, and then push down and hold the power button on the Playstation console. (at this point just put your controller down you don't need it) Hold the power button on your Playstation till it beeps a second time. This will put your PS4 into Safe mode

Once it's in safe mode, using the USB charge cable, plug in your PS4 Controller, and Press the playstation button on the controller. After this a list of options will appear.

I believe it's option 5, Rebuild Database. It's essentially a defrag for the PS4 Run it. There is no harm you won't lose any Data. I've heard from Sony, that this works for some issues like this one, but apparently Sony support has not actually been informed of any issue's involving the Problems surrounding Heavensward on it's Console. (I heard this directly from the Sony support guys) But they've been most helpful in giving me as many options and solutions as possible. But, sadly none of them have worked.

No, i swapped from the PC to the PS4, but based on the fact that this is effecting people who have swapped from one ver. of the game to another before their initial upgrade to Heavensward, i would not find it unbelievable to find that it's the swapping over from one ver. to another that is causing the problem in some way.

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Originally Posted by pankraz

Everyone here has the upgraded version from ps3?

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Originally had PC version, didn't play for over a year and came back to PS4 version. Never upgraded from PS3.

Trying the rebuild database thing, will let you all know if anything good happens. If nothing from me in an hour or less, assume it didn't work XD /crosses fingers

didnt work for me :(

Well after a couple back and forths, I've learned that it's a problem with where I got my digital code- Amazon. They say I will have to wait until the problem is solved :/ Oh well, I guess this gives me time to level other classes for cross class skills at the very least. And get just to 50 at least XD

i bought from amazon aswell

Well apparently Amazon codes are Lame ducks. They seem to work until you actually want to tie it to your account :/ Should have just waited for it to become available again on PSN I guess, as at the time it was unavailable.

Lol. I saw your review on Amazon. NICE!

Yeah, i talked to amazon too, in regards to this. Amazon can't do anything as the codes they sell to us are sent through a vendor From Square. But, from what I've been able to gather via looking around, Amazon stuff for Heavensward is just broken at the moment. So, unfortunately it's either Sony or Square that know how to, fix this, and right now they're just not 100% sure of how to fix it from what i've been able to kind of roster together. (I have no life right now, so i have a ton of free time to sit on hold with all these different support services. least it's something somewhat constructive).

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Originally Posted by Xalidar

Well after a couple back and forths, I've learned that it's a problem with where I got my digital code- Amazon. They say I will have to wait until the problem is solved :/ Oh well, I guess this gives me time to level other classes for cross class skills at the very least. And get just to 50 at least XD

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Who's Review?

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Originally Posted by araziel20

Lol. I saw your review on Amazon. NICE!

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Originally Posted by Heroshi123

Who's Review?

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Xalidar posted a review on Amazon warning everyone of this.

Really? haha, so did I.

anything new?

Not really, they released an update the 11 but nothing changed.

Well that's a bummer that this hasn't been fixed yet. Has it even been officially addressed?

No Square, and Sony are both being rather non-specific in regards to this issue. I'm stillw aiting on a email from them, if i don't get one by tonight i'm calling Square again tommorow to find out why i still havent gotten any word back from them

Instead of buying a game and expecting to play it they're attempting to revolutionize the way we play games by buying them and not playing them.

Very avant-garde.

UPDATE: I FINALLY have access to Heavensward!!!

Decided I would try to get a refund, set up chat with Amazon support. They directed me to their games support department. The guy I got in with was understanding, read me off the normal 'you can't access the content till you're 50' normal stuff, but this guy actually gave me another code and told me to put it into the Sony PSN site- and it gave me the license. It will be labeled "Final Fantasy XIV: Heavensward Playing Entitlement"- he didn't expect it to work, and neither did I, but the difference when I put in the original code and the new one is there was 2 items on the new one(though both said FFXIV: Heavensward, nothing else), and 1 on the first- so I would try badgering support there, more in line with asking for a refund like I did.

Maybe I just got lucky, as I didn't have as much of a runaround as some of you guys did it seems.

Good luck, fellow Eorzeans! Hope to see you on the battlefield soon :)

Oh really!? I should try that then.

Well you got lucky thats for sure, I spent an hour on the phone with amazon last week, trying, and i couldnt get anywhere on that front, but definantly sound slike some of the codes being vendored through Amazon on incomplete.

Quote:

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Originally Posted by Xalidar

UPDATE: I FINALLY have access to Heavensward!!!

Decided I would try to get a refund, set up chat with Amazon support. They directed me to their games support department. The guy I got in with was understanding, read me off the normal 'you can't access the content till you're 50' normal stuff, but this guy actually gave me another code and told me to put it into the Sony PSN site- and it gave me the license. It will be labeled "Final Fantasy XIV: Heavensward Playing Entitlement"- he didn't expect it to work, and neither did I, but the difference when I put in the original code and the new one is there was 2 items on the new one(though both said FFXIV: Heavensward, nothing else), and 1 on the first- so I would try badgering support there, more in line with asking for a refund like I did.

Maybe I just got lucky, as I didn't have as much of a runaround as some of you guys did it seems.

Good luck, fellow Eorzeans! Hope to see you on the battlefield soon :)

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Nice to find posts on the forum about this.

Just started playing a couple weeks before the expansion, PS4 of course. Have the physical ARR disc, was getting close to 50 so, got gifted the Heavensward code from Amazon.

Hit 50, planning on finishing the story quests while getting xp towards 51, and nope. xp locked.

Called Amazon, they knew of this being an issue, but said there's nothing they could really do apart from giving a new code with proof from Sony.

Called Sony, Reinstalled, deactivated/reactivated, refreshed licenses, everything that they normally make you do for every little error. Said they couldn't do anything, check with SQE.

Called SQE, they were apologetic and said they were working on it, but there's nothing I could do until it's fixed.

It's been a week since I hit 50 and it's been 3 weeks since Heavensward was released... :\ It really sucks being left behind while all your friends are hitting 60 and you thought that an expansion would be a good chance to catch up and welp... nope.

called amazon and they gave a refund, though i still got the game listed as and add-on for ARR.

Yeap. I sended an email to amazon explaining everything and received the refund. Bought the game from the PSN and now it's working. :)

Do what this guy did. Some of the digital Codes that Square has vendored are bad! Just get whoever sold you the digital code you got to give you a new one, and try it out. apparently, Heavensward is suppose to redeem for 2 items, the expansion, and the licensing for it. So, Go do this pplz! It works!

Quote:

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Originally Posted by Xalidar

UPDATE: I FINALLY have access to Heavensward!!!

Decided I would try to get a refund, set up chat with Amazon support. They directed me to their games support department. The guy I got in with was understanding, read me off the normal 'you can't access the content till you're 50' normal stuff, but this guy actually gave me another code and told me to put it into the Sony PSN site- and it gave me the license. It will be labeled "Final Fantasy XIV: Heavensward Playing Entitlement"- he didn't expect it to work, and neither did I, but the difference when I put in the original code and the new one is there was 2 items on the new one(though both said FFXIV: Heavensward, nothing else), and 1 on the first- so I would try badgering support there, more in line with asking for a refund like I did.

Maybe I just got lucky, as I didn't have as much of a runaround as some of you guys did it seems.

Good luck, fellow Eorzeans! Hope to see you on the battlefield soon :)

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