Didn't recieve my items

Did anyone else not get there collectors edition and pre-order items? I'm wondering if I'm the only person as everyone else that I have asked has had no problems in getting there items.

I ordered my game through the PSN store so I didn't have to enter anything into the mogstation, and the mogstation says my game is updated to Heavensward and everything. So it's kind of weird.

And I did submit a ticket already. I'm just curious if I'm the only one having issues.

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Originally Posted by AtelierMismar

Did anyone else not get there collectors edition and pre-order items? I'm wondering if I'm the only person as everyone else that I have asked has had no problems in getting there items.

I ordered my game through the PSN store so I didn't have to enter anything into the mogstation, and the mogstation says my game is updated to Heavensward and everything. So it's kind of weird.

And I did submit a ticket already. I'm just curious if I'm the only one having issues.

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Are you sure you bought CE and not normal? How much did you pay for it?

I paid like, 59.99. Also, the mogstation has my down for the CE. So I know that isn't the issue.

Is your Moogle delivery perhaps full of campaign item letters? It can only hold 20 (even archived).
"*If you have reached the maximum number of campaign item letters (20), you will need to delete previously stored/read campaign item letters to clear space so that the new letter can be delivered."

I'm waiting on my CE items to arrive. I got my preorder items from my mac client, but I just registered the final code for my Windows CE a little over an hour ago.

Solution that worked for me:

Registering the early access code does not register the Heavensward licence even if you have access to it.

To fix:

1. Open your invoice email
2. Follow the link "Click Here to get access to your products"
3. Write down your licence code of the collector edition. (NOT the early acces code)
4. Log onto the mog station
5. Under "Your account", there should be a big red "Register new licence something...". Its big and red. Do not go to "Enter Item code" section!
6. Click that button and enter your licence code.

To be succesful, back at the "Your account" page you need to have a yellow circle in the the row Heavesward and column Collector's edition.
After that you can to see you mog mail and click the "Reward delivery request" button at the top right of the mailbox window.

I'm in the same boat I got my pre order items but not my CE items, I too ordered the digital CE edition off SE's site. Tried deleting my old mail then relogging, but nothing.

The preorder stuff should be in your moogle mail if you don't have more than the 20 limit of mail from FFXIV as Matt stated above.

The CE items come after you register your CE in the Mog Station (a separate code and process). If you're like me and have a physical copy, you'll be able to register it once you receive the package and get the key from the disc. If you ordered a digital CE, you should get the code either by visiting your order page (if you ordered from SE store) or you can check your email, I understand they sent those out for digital copies.

Did you guys put the actual Heavensward product code into the mog station? It's NOT the early access code.

There is a little button in the top right corner of the mail window that says something like "receive special items." I had to press this after I cleared some messages and then I got my griffin and other CE items

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Originally Posted by Sader

Did you guys put the actual Heavensward product code into the mog station? It's NOT the early access code.

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This is what it is, even tho we can access all HW areas it doesn't mean we we registered the code on the mogsite, so I went back put the code in logged out and pop I got my mail.

Bump! fixed it using these steps: http://forum.square-enix.com/ffxiv/t...=1#post3062583

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Originally Posted by Daemon_Windborne

There is a little button in the top right corner of the mail window that says something like "receive special items." I had to press this after I cleared some messages and then I got my griffin and other CE items

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Thank you! This fixed it for me.

I bought my Heavensward Collector's Edition from EU SE store and didn't receive anything else than the Early Access code :/
They sent me the EA code 3 times . May 31 when I ordered the game, June 11 and 18. But no actual Heavensward code. And I don't see any top right button anywhere in any email...

Edit: When I go on the store and look at my order, it says "you will receive an email when this game will be available" or something like that (translated from french version). In other words, from the store point of view, the game is not out yet >.>

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Originally Posted by KaiDennDalk

I bought my Heavensward Collector's Edition from EU SE store and didn't receive anything else than the Early Access code :/
They sent me the EA code 3 times . May 31 when I ordered the game, June 11 and 18. But no actual Heavensward code. And I don't see any top right button anywhere in any email...

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It was in the moogle mail in the game.

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Originally Posted by Sakei

It was in the moogle mail in the game.

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I see.
Well, this button won't be of any use to me until I register my Heavensward code, which won't happen before the store send me an email, which won't happen before the store realise the game is out...

What about PS4 version? My code was not accepted by the PSN and now it says it has been used / invalid. Still no items :(

I preorder the expac. Got my early access entered and this morning I got my email with the collector's edition code. The code doesn't work lol. Just says code is invalid everytime I try to enter it. Good times. Waiting for live support, but says im in queue 2+ hours lol.

Make sure you've done this if you bought it from the PSN Store:

PlayStation®4
Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward early access. This will also grant you the in-game bonus items at release.

For all those asking whether we put in a code or not, the PSN digital version does not require codes. And like the OP, I have the digital version. The mogstation also shows the CE edition of Heavensward as registered.

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Originally Posted by Bayohne

Is your Moogle delivery perhaps full of campaign item letters? It can only hold 20 (even archived).
"*If you have reached the maximum number of campaign item letters (20), you will need to delete previously stored/read campaign item letters to clear space so that the new letter can be delivered."

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No, this is not the issue. I got the preorder items, but the CE items have not even been delivered.

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Originally Posted by mrmelgibson

I preorder the expac. Got my early access entered and this morning I got my email with the collector's edition code. The code doesn't work lol. Just says code is invalid everytime I try to enter it. Good times. Waiting for live support, but says im in queue 2+ hours lol.

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Not a lot of info to go off of here, but are you entering it in capital letters on Mog Station?
We posted a guide to help users redeem their codes >> here <<

Also on the PS4 side of things, it will simply tell you "Thank you for using PSN." once redeemed. You can confirm your entitlement via:
PlayStation®4
Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward entitlements (such as "CE Playing Entitlement.") and the next time you launch XIV you will tie that to your service account.

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Originally Posted by Daemon_Windborne

There is a little button in the top right corner of the mail window that says something like "receive special items." I had to press this after I cleared some messages and then I got my griffin and other CE items

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Thank you. That was the solution, though I did not have to clear any messages as I already had plenty of space.

Just for the feedback today i upgraded to CE Edition and i received all my items instantly.

I am getting the below image in my MogStation:

http://i.imgur.com/tznkoc2.png

Says my account type is Standard, but I have a "O" under Collector's Edition (as I bought and redeemed the Digital Collector's Edition Code I received this morning). At work at the moment, so will try to delete the Archived Moogle Mails when I get home, but my concern is that it still says Standard as my account type. Have only recieved the Preorder Items, no Fantasia or Mount yet :(

Quote:

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Originally Posted by Bayohne

Not a lot of info to go off of here, but are you entering it in capital letters on Mog Station?
We posted a guide to help users redeem their codes >> here <<

Also on the PS4 side of things, it will simply tell you "Thank you for using PSN." once redeemed. You can confirm your entitlement via:
PlayStation®4
Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward entitlements (such as "CE Playing Entitlement.") and the next time you launch XIV you will tie that to your service account.

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Sorry, should of been more specific. I'm on PC. Pre-ordered the expac June 1st. Received my PC code this morning. My code is all in capital letters and yes I entered as such.

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Originally Posted by decoy_effect

I am getting the below image in my MogStation:

http://i.imgur.com/tznkoc2.png

Says my account type is Standard, but I have a "O" under Collector's Edition (as I bought and redeemed the Digital Collector's Edition Code I received this morning). At work at the moment, so will try to delete the Archived Moogle Mails when I get home, but my concern is that it still says Standard as my account type. Have only recieved the Preorder Items, no Fantasia or Mount yet :(

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Actually, that's your subscription type. Mine for example is Legacy. Nothing to do with game edition.

Slightly off topic maybe, but I didn't receive the Silver Chocobo Feathers, despite being eligible for them (didn't log since december 2014)

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Originally Posted by mrmelgibson

Sorry, should of been more specific. I'm on PC. Pre-ordered the expac June 1st. Received my PC code this morning. My code is all in capital letters and yes I entered as such.

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When you select the account tab, make sure you click on the giant pink tab in the middle to redeem the expansion code. It leads to a different redemption screen compared to the Item Code smaller tabs.

Not sure if this has been answered elsewhere, but I ordered the physical CE on PS4 from Square and it just arrived today. I'm just a little curious as to where the in-game items code is. I was able to play in Early Access and got the pre-order items. Is it the 12-digit PSN code inside the game box? I was expecting a longer MogStation code

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Originally Posted by Solus_Sto

Not sure if this has been answered elsewhere, but I ordered the physical CE on PS4 from Square and it just arrived today. I'm just a little curious as to where the in-game items code is. I was able to play in Early Access and got the pre-order items. Is it the 12-digit PSN code inside the game box? I was expecting a longer MogStation code

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It is the 12-digit PSN code inside the box. The instructions for redeeming are inside the manual as well.
Or here if you'd like to read them online!

Thanks, that's what I figured. I'm just unfortunately not at home to redeem at the moment and was just curious. Thank you again for the confirmation and help!

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Originally Posted by Bayohne

Is your Moogle delivery perhaps full of campaign item letters? It can only hold 20 (even archived).
"*If you have reached the maximum number of campaign item letters (20), you will need to delete previously stored/read campaign item letters to clear space so that the new letter can be delivered."

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I am embarrassed to admit it, but that was the exact issue I was having. I dunno why I didn't think to check my mogmail to see if it was full. I deleted some of the letters, and sent out a thing to get all my stuff immediately and everything was there, no problem.

I have opened a ticket too. I am 100% sure that mine is the digital CE. E-mails say so, mog station says so. The mog mail that came only gave me the Baron's Circlet/Earring and that chocobo minion. The Griffin mount didn't came.

Wasn't there supposed to be metallic gold dye for pre-ordering?

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Originally Posted by Eggnook24

Wasn't there supposed to be metallic gold dye for pre-ordering?

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No, it was (cecil's) Baron head gear and earrings along with a black chocobo minion if I recall right.

Also everyone who is having this issue should make sure that their opened messages IG isn't blocking out their IG mail. If you have too many opened then you won't be able to receive any mails which means you'll have to delete the opened messages then press the Reward delivery request icon at the Delivery Moogle IG.

It's a small icon at the upper top which has an arrow pointing down on a letter, however this may not be the problem with everyone but I hope it solves least the problem that some are having.

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Originally Posted by KaiDennDalk

I bought my Heavensward Collector's Edition from EU SE store and didn't receive anything else than the Early Access code :/
They sent me the EA code 3 times . May 31 when I ordered the game, June 11 and 18. But no actual Heavensward code. And I don't see any top right button anywhere in any email...

Edit: When I go on the store and look at my order, it says "you will receive an email when this game will be available" or something like that (translated from french version). In other words, from the store point of view, the game is not out yet >.>

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Going through the exact same thing. How come Square Enix Boutique (french store) is the only one that hasn't sent out these codes yet? According to the info we have, unless we receive these by Saturday, those that don't register the actual expansion code will no longer be illegible to play.

Edit: Didn't see a dev post on the french forums before, apparently they are working on it.