FFXIV crashing, no errors or logs

This is more of a +1 thread for visibility via ;

Quote:

Originally Posted by Zhexos

Hello everyone!

Thank you for taking the initiative to gather similar issues into one place.

With that said, in order for our support team to better assist with each case, we’d like to ask users who are experiencing issues to create their own thread while adhering to the support template. Rest assured, the support team has continued to go through each thread while working remotely.

We will keep the thread open so that users can discuss amongst themselves (which is also the point of the Technical Support forum), please note that you will need to create your own separate thread in order for the support team to provide assistance.

We appreciate your understanding.

The Issue: FFXIV randomly crashes to my Desktop. There are no warnings, no error messages, and no known consistencies.

I've tried many suggestions from various threads ;

https://forum.square-enix.com/ffxiv/...as-weeks-go-by

https://forum.square-enix.com/ffxiv/...PLY-TO-THIS%21

As examples.

List of things that don't work :

1. Windows 7 compatibility mode.
2. Limiting my FPS to 60 / 90
3. Fullscreen / Windowed / Borderless
4. Editing Internet Explorer Settings
5. No Overlays
6. Updating my BIOS
7. Re-installing my OS
8. Rolling back GPU drivers (Please note this is the reason why my drivers are an older version)
9. Re-installing FFXIV
10. Fresh GPU driver install via DDU in Safe Mode
11. Finding any errors or logs via Event Viewer

And more however, since this is a +1 thread, I'll keep it brief.

System Specs :

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\Ai\Documents ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202) SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8 SYSTEM_BIOS F31 SYSTEM_LANGUAGE English (Regional Setting: English) SYSTEM_MEMORY 32716.031MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 37836.031MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.132GB SYSTEM_FREEDISC_SPACE 347.730GB SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2908.667GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM 11127.000 MB SYSTEM_GRAPHICS_SHARED_VRAM 16358.016 MB SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz) SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4187 SYSTEM_GRAPHICS_DRIVER_DATE 12/23/2019 17:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE English 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_SOUND Digital Output (Amanero Technologies USB Driver 1.0.62) SYSTEM_SOUND_DEVICE_ID {ECB3B858-DDB0-45C0-BE21-4F9B3E030FC1} SYSTEM_SOUND_DEVICE_NAME cmb38464.sys SYSTEM_SOUND_DRIVER_VERSION 1.00.0062.0000 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 7/7/2017 00:00:00 SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio) SYSTEM_SOUND_DEVICE_ID {52B29012-CD1B-4D97-988D-36E71D5FDC79} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8302 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 11/14/2017 00:00:00 SYSTEM_SOUND Dell S2716DG (High Definition Audio Device) SYSTEM_SOUND_DEVICE_ID {5A385EBA-52A6-487A-BAF9-BED12FE77978} SYSTEM_SOUND_DEVICE_NAME HdAudio.sys SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {2B5C99A0-96D9-11EA-8001444553540000} SYSTEM_INPUT_NAME Blue Snowball SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {2B5CE7C0-96D9-11EA-8003444553540000} SYSTEM_INPUT_NAME CYRM02p0288h00D1r0008 SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {2B5D35E0-96D9-11EA-8004444553540000} SYSTEM_INPUT_NAME USB-HID Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {2B5D5CF0-96D9-11EA-8005444553540000} SYSTEM_INPUT_NAME USB-HID Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- boot Technical Support - Post New Thread - Google Chrome Settings Settings Spotify Premium #general - Discord Microsoft Text Input Application Friends List Microsoft Edge Microsoft Edge Microsoft Edge Groove Music Groove Music Microsoft Store Microsoft Store -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- AMD Chipset Software Combo384 Amanero version 1.0.62 Google Chrome Steam Syncplay AMD_Chipset_Drivers Google Update Helper Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429 AMD PCI Driver AMD PSP Driver AMD Ryzen Balanced Driver AMD SBxxx SMBus Driver Alpha ExpressVPN Promontory_GPIO Driver Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008 Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008 ExpressVPN Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008 AMD GPIO2 Driver Realtek High Definition Audio Driver Windows Driver Package - Amanero Technologies (cmb38464) MEDIA (07/07/2017 1.0.62) 7-Zip 19.00 (x64) Speccy FINAL FANTASY XIV Online Halo: The Master Chief Collection Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429 paint.net Combo384_ASIO64 Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429 NVIDIA Graphics Driver 441.87 NVIDIA Install Application Mumble 1.3.0 -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001FCC C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002450 C:\Program Files (x86)\Steam\steam.exe 00002118 C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002EB0 C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000E24 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C94 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001B50 C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000020C4 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001CB4 C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20032.12611.0_x64__8wekyb3d8bbwe\Music.UI.exe 0000267C C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.132.618.0_x86__zpdnekdrzrea0\Spotify.exe 00000808 C:\Users\Ai\AppData\Local\Discord\app-0.0.306\Discord.exe 000024DC C:\Windows\Explorer.EXE 00000CC4 C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000129C C:\Windows\System32\CompPkgSrv.exe 00002B78 C:\Windows\System32\MicrosoftEdgeCP.exe 00001594 C:\Windows\System32\RuntimeBroker.exe 00001880 C:\Windows\System32\SecurityHealthSystray.exe 000013C0 C:\Windows\System32\smartscreen.exe 00002DF8 C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000998 C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000076C C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001778 C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016D8 C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F98 C:\Windows\system32\ApplicationFrameHost.exe 00002448 C:\Windows\system32\DllHost.exe 00000DCC C:\Windows\system32\MicrosoftEdgeSH.exe 000016A4 C:\Windows\system32\browser_broker.exe 00000AF8 C:\Windows\system32\sihost.exe 00000AC8 C:\Windows\system32\svchost.exe 00002534 C:\Windows\system32\taskhostw.exe 00000C74

This issue does not happen in any other application.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You mentioned looking over the event viewer. Were you able to find anything related to the crashes? If so, can you provide them?

When did these crashes first happen? Do you recall anything changing/updating on your PC that coincides with this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hiya,

1. To clarify, I meant that I was unable to find any logs or errors associated with my crashes.

2. These crashes have happened since I re-subbed on 4/27/20. Originally the crashes would happen randomly but, only once or twice a day. I attributed this to the game being on my HDD and installed the game on my SSD (Fresh install, not just copying over files) on 5/16/20 or so.

2a. Since 4/27/20, I've upgraded my BIOS, and have had a new SSD installed (This includes re-installing my Windows 10 OS). At the time, I had also installed the latest NVIDIA drivers. I cannot point to these changes as a cause solely because FFXIV is the only application that experiences these issues on my machine.

The only extra details I can gather is, I've found these crashes to happen far more when I'm watching a cut-scene in-game. If I leave the application running in the background or just stand still in the area I'm at, I don't crash at all, I tested this for a couple of hours while I was working. But, the moment I actively try talking to NPC's and a cutscene happens, or when I'm in a dungeon, running around in the outside world, etc, the crash is far more likely to occur.

I know that typically what a user says and what actually occurs may differ due to lack of knowledge, embarrassment, etc but, I'm unable to provide you with logs to back-up my claims nor find said logs to trouble-shoot on my own. Is there anyway for me to accomplish this?

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hiya,

I've already tried that method and unfortunately it didn't resolve the issue.

I took it one step further by checking all processes that run on start-up via the sysinternals tool "Autoruns" (https://docs.microsoft.com/en-us/sys...loads/autoruns). This unfortunately still didn't work even with disabling some processes from running on start-up that you otherwise wouldn't be able to (unless you've specified in your registry).