This is more of a +1 thread for visibility via ;
Originally Posted by
Zhexos
Hello everyone!
Thank you for taking the initiative to gather similar issues into one place.
With that said, in order for our support team to better assist with each case, we’d like to ask users who are experiencing issues to create their own thread while adhering to the support template. Rest assured, the support team has continued to go through each thread while working remotely.
We will keep the thread open so that users can discuss amongst themselves (which is also the point of the Technical Support forum), please note that you will need to create your own separate thread in order for the support team to provide assistance.
We appreciate your understanding.
The Issue: FFXIV randomly crashes to my Desktop. There are no warnings, no error messages, and no known consistencies.
I've tried many suggestions from various threads ;
https://forum.square-enix.com/ffxiv/...as-weeks-go-by
https://forum.square-enix.com/ffxiv/...PLY-TO-THIS%21
As examples.
List of things that don't work :
1. Windows 7 compatibility mode.
2. Limiting my FPS to 60 / 90
3. Fullscreen / Windowed / Borderless
4. Editing Internet Explorer Settings
5. No Overlays
6. Updating my BIOS
7. Re-installing my OS
8. Rolling back GPU drivers (Please note this is the reason why my drivers are an older version)
9. Re-installing FFXIV
10. Fresh GPU driver install via DDU in Safe Mode
11. Finding any errors or logs via Event Viewer
And more however, since this is a +1 thread, I'll keep it brief.
System Specs :
Code:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Ai\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F31
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32716.031MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37836.031MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.132GB SYSTEM_FREEDISC_SPACE 347.730GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2908.667GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16358.016 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4187
SYSTEM_GRAPHICS_DRIVER_DATE 12/23/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Output (Amanero Technologies USB Driver 1.0.62)
SYSTEM_SOUND_DEVICE_ID {ECB3B858-DDB0-45C0-BE21-4F9B3E030FC1}
SYSTEM_SOUND_DEVICE_NAME cmb38464.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0062.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/7/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {52B29012-CD1B-4D97-988D-36E71D5FDC79}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8302
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/14/2017 00:00:00
SYSTEM_SOUND Dell S2716DG (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5A385EBA-52A6-487A-BAF9-BED12FE77978}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B5C99A0-96D9-11EA-8001444553540000}
SYSTEM_INPUT_NAME Blue Snowball
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B5CE7C0-96D9-11EA-8003444553540000}
SYSTEM_INPUT_NAME CYRM02p0288h00D1r0008
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B5D35E0-96D9-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB-HID Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B5D5CF0-96D9-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB-HID Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
boot
Technical Support - Post New Thread - Google Chrome
Settings
Settings
Spotify Premium
#general - Discord
Microsoft Text Input Application
Friends List
Microsoft Edge
Microsoft Edge
Microsoft Edge
Groove Music
Groove Music
Microsoft Store
Microsoft Store
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
AMD Chipset Software
Combo384 Amanero version 1.0.62
Google Chrome
Steam
Syncplay
AMD_Chipset_Drivers
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
AMD PCI Driver
AMD PSP Driver
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver Alpha
ExpressVPN
Promontory_GPIO Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
ExpressVPN
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
AMD GPIO2 Driver
Realtek High Definition Audio Driver
Windows Driver Package - Amanero Technologies (cmb38464) MEDIA (07/07/2017 1.0.62)
7-Zip 19.00 (x64)
Speccy
FINAL FANTASY XIV Online
Halo: The Master Chief Collection
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
paint.net
Combo384_ASIO64
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Graphics Driver 441.87
NVIDIA Install Application
Mumble 1.3.0
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001FCC
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002450
C:\Program Files (x86)\Steam\steam.exe 00002118
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002EB0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000E24
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C94
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001B50
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000020C4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001CB4
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20032.12611.0_x64__8wekyb3d8bbwe\Music.UI.exe 0000267C
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.132.618.0_x86__zpdnekdrzrea0\Spotify.exe 00000808
C:\Users\Ai\AppData\Local\Discord\app-0.0.306\Discord.exe 000024DC
C:\Windows\Explorer.EXE 00000CC4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000129C
C:\Windows\System32\CompPkgSrv.exe 00002B78
C:\Windows\System32\MicrosoftEdgeCP.exe 00001594
C:\Windows\System32\RuntimeBroker.exe 00001880
C:\Windows\System32\SecurityHealthSystray.exe 000013C0
C:\Windows\System32\smartscreen.exe 00002DF8
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000998
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000076C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001778
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016D8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F98
C:\Windows\system32\ApplicationFrameHost.exe 00002448
C:\Windows\system32\DllHost.exe 00000DCC
C:\Windows\system32\MicrosoftEdgeSH.exe 000016A4
C:\Windows\system32\browser_broker.exe 00000AF8
C:\Windows\system32\sihost.exe 00000AC8
C:\Windows\system32\svchost.exe 00002534
C:\Windows\system32\taskhostw.exe 00000C74
This issue does not happen in any other application.