Game still crashes without errors, as weeks go by

[cult]

FFXIV crashes randomly without errors. This has been going on now for quite some time.

To fix this, I tried the following:
1) Reinstalling Windows 10, drivers, and the game
2) Running the game on a Standard user account
3) Running the game on a new standard account, with no startup programs, only the game by itself
4) Running the game on lower settings
5) The whole list of "solutions" found below
6) Running the game after prayer

Ryzen 5
GTX 1080
16 GB RAM

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Cloud\Documents
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU	AMD Ryzen 5 1600 Six-Core Processor             (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 12  SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS	P4.70
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16316.836MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	18748.836MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.131GB    SYSTEM_FREEDISC_SPACE 220.400GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8158.418 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE	3/16/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID	{F04A37EA-BD9C-4CF4-B7AE-1D23B518A677}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	3/18/2019 00:00:00
SYSTEM_SOUND	Dell S2716DG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{353FB3A8-1855-4A2E-A41E-BE47574B26BC}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	2/18/2020 00:00:00
SYSTEM_SOUND	Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID	{4730E8D5-5C72-4428-AA36-2A50C2B67ED4}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	3/18/2019 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B0202440-84CD-11EA-8001444553540000}
SYSTEM_INPUT_NAME	daskeyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 42  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B0207260-84CD-11EA-8003444553540000}
SYSTEM_INPUT_NAME	daskeyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B0207260-84CD-11EA-8004444553540000}
SYSTEM_INPUT_NAME	HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B020E790-84CD-11EA-8005444553540000}
SYSTEM_INPUT_NAME	HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B0215CC0-84CD-11EA-8006444553540000}
SYSTEM_INPUT_NAME	USB Audio Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 1  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B0204B50-84CD-11EA-8002444553540000}
SYSTEM_INPUT_NAME	Gaming Mouse G502
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B02183D0-84CD-11EA-8007444553540000}
SYSTEM_INPUT_NAME	Gaming Mouse G502
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B021AAE0-84CD-11EA-8008444553540000}
SYSTEM_INPUT_NAME	Gaming Mouse G502
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B021AAE0-84CD-11EA-8009444553540000}
SYSTEM_INPUT_NAME	Gaming Mouse G502
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
Game Crash and 1 more page ‎- Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.3.3
OBS Studio
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Adobe Photoshop CC 2015
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Minecraft Launcher
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox 75.0 (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Retro City Rampage™ DX
Rocket League
Grand Theft Auto V
Elite Dangerous
Stardew Valley
Tropico 4
Counter-Strike: Global Offensive
VLC media player
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 445.75
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00001CB0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	000008B4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe	00002B80
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe	00001F3C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00000B38
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12004.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00000F28
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20032.111.0_x64__8wekyb3d8bbwe\YourPhone.exe	000006C0
C:\Users\Cloud\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00002590
C:\Windows\Explorer.EXE	0000216C
C:\Windows\System32\MicrosoftEdgeCP.exe	00001CE0
C:\Windows\System32\RuntimeBroker.exe	000032F4
C:\Windows\System32\smartscreen.exe	00000254
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe	00003398
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe	000004DC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00002080
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	00002BA8
C:\Windows\system32\ApplicationFrameHost.exe	000004C0
C:\Windows\system32\DllHost.exe	00000F04
C:\Windows\system32\MicrosoftEdgeSH.exe	000018FC
C:\Windows\system32\SearchProtocolHost.exe	000023BC
C:\Windows\system32\browser_broker.exe	00002388
C:\Windows\system32\sihost.exe	000018C0
C:\Windows\system32\svchost.exe	00003034
C:\Windows\system32\taskhostw.exe	00001048

I am not the only person with this problem (see: https://forum.square-enix.com/ffxiv/...=1#post5334257). Many of us have common, relatively high-end, current generation gaming PCs. Little does it matter, we all face the same issue of random crashes.

In one post, Einmimiria asked:

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Do you notice any patterns to this error? Does it only occur in certain locations or while doing certain actions?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

...to which my response is the same as the player's in that thread. The crashes began happening around patch 5.25.

"The crashes started occurring about a week before patch 5.25 was released," Susano wrote. "And then slowly became more frequent after that. There are no patterns that I am aware of with the crashes currently. The crashes also seem to happen anywhere. In instanced content, overworld maps, to even cities and hub areas. No specific actions seem to trigger this either. It just seems completely random."

This has been my experience, as well as many others.

And what of the others? To others with my issue, Rhaervis often says:

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Install FINAL FANTASY XIV and Windows onto the same drive (preferably the C:/ drive if possible)
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I have performed checks 1-7, including altering the properties of both ff14 and dx11 .exe files. Also, I do not run overlays. I do not have discord installed on my PC. I do not mod the game with applications used for raiding.

I notice that in some threads both Rhaervis and Einmimiria contribute these same lists of questions in the same thread. Threads regarding this crash don't so much close, as trail off, with players politely taking turns guessing at what could be going on behind the scenes, without any follow-up from forum moderators or the people they report to. There must be a chain of command, right? What are they saying?

Everyone has been really cool not to attack the forum helpers, here. However, there are no reports of any solution in the works. Meanwhile, we are all paying subscriptions on a game that doesn't run.

[KaninUlam]

Try disabling background apps from running, and if you have Microsoft Edge, make sure to not let it run in the background, you can't delete or disable it, I've tried. Also make Internet Explorer your default browser (the launcher uses IE). Don't OC your GPU and CPU.

I played for quite a while with no crashes on Friday when I made the above changes.

[cult]

Thank you for the advice. I am now using Internet Explorer as my primary browser. The game still crashes. Weird!

[KaninUlam]

Run it as Admin, no background apps running, especially Microsoft Edge, and no OCs.

[cult]

I do not overclock my system. By the way did you read my whole post? You are offering advice that does not necessarily apply here. MS Edge runs in the background by default on any clean Windows 10 installation. If FF XIV can't handle that, then I'm sorry.

[KaninUlam]

Hey man, I'm just trying to help. I've been having crashing issues, dx11 errors since HW and did my fair share of research on how to fix it.

I did read your post but if you're going to act like an ass then good luck with your problem!!!

[cult]

Has anyone heard anything from Square Enix or a person who actually works on the game? Moderators: Does the company ever communicate with moderators, if enough different people are all having the same issue? Just curious if I should keep trying to find an answer, or maybe they don't care...

[Dynratygus]

Good morning and thank you for the reply.

We apologize for any inconvenience this issue has caused. Are you able to try and connect directly to the router if you are using WiFi? Additionally, could you try the following?

- Configure the Internet Explorer web browser
Final Fantasy XIV will use the Internet Explorer web browser to connect to the internet. As such, it needs to have the proper configurations to avoid connection issues. Adjust the following settings in the Internet Explorer (not Microsoft Edge) web browser.
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[ArnimZola]

Try disabling the Microsoft text input application.

https://www.reddit.com/r/Windows10/c...ft_text_input/

[cult]

Dynratygus, I configured IE like you said. My game just crashed after less than five minutes, the fastest crash yet.

Would default privacy and security settings in Internet Explorer really cause all our games to crash in the same way? If the game is going to be dependent on IE in the background, why wouldn't they have developed the game to be compatible with default browser settings?

ArnimZola, that is an interesting thread on its own merits. Although I doubt it is related to my crash, I will look into preventing text input from engaging the GPU, because I agree something as simple as typing on the computer should not touch the GPU. Do you happen to know why MS did that, or whether there are any drawbacks to disabling that hardware parameter? Could it be related to font smoothing or rendering? How did you first notice your text input was hitting the GPU? Because you heard the fans kick on?