Crazy Unprecidented Latency

Hey, I'm from Australia so I don't expect good latency. But when I re-subscribed to FFXIV I was frustrated to find that I was experiencing upwards of 1500ms both inwards and outwards (albeit such bad latencies are seldom combined). I tried looking into latency fixing programs and router settings but nothing seemed to work. Eventually I decided to ping the data-centre's IP address, and to my shock I got 276ms.

http://s29.postimg.org/ittuc9u2v/ping.png

Is the client not functioning properly? If I can connect to the data-centre with 276ms why am I getting an accumulated 2 seconds of latency? As a tank this has caused me to retract from doing any dungeons even though I need to do them to progress through the story.

That's actually not an FFXIV server---it's a webserver that hosts pages about games in the EIDOS group as well as some Square-Enix pages. Ping www.eidos.com and you'll get the same IP--this works also for several of their games websites as well (www.justcause.com, www.heroesofruin.com, etc.).

The NA/EU server IP's start with 199 and the JP ones start with 124. Run a netstat or open resmon to find the TCP connections that FFXIV is using to find the proper IP to trace.

I'd hazard a guess you are being affected by the flaky exchanges along the US west coast corridors. Or, it could simply be issues with the Telstra undersea pipeline again, who knows.

There are a few threads that keep working their way back to the front page about California's lag, but it's not just them--it's happening in various spots around the US as well as certain sections of Canada. Just too much data being pushed through too thin a pipe in some regions. The various ISP's need to fire up their analytics again and optimize their routes better.

May be worth the time to generate some trace reports and forwarding them to your ISP. If enough people do it, it may spur them into investigating things with their routing partners.

The sending/receiving isn't ping. It's data sent and received, which is why during large fates you'll get upwards of 15k receiving.

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Originally Posted by Holyhunter

The sending/receiving isn't ping. It's data sent and received, which is why during large fates you'll get upwards of 15k receiving.

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That's interesting, but I'm still experiencing heavy lag either way.

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Originally Posted by Raist

That's actually not an FFXIV server---it's a webserver that hosts pages about games in the EIDOS group as well as some Square-Enix pages. Ping www.eidos.com and you'll get the same IP--this works also for several of their games websites as well (www.justcause.com, www.heroesofruin.com, etc.).

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Ah, thanks for the correction the website I checked was incorrect, I pinged the actual servers and still had the same results. Obviously it's not the same thing as running an MMO but it shouldn't be so drastically different.

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Originally Posted by Raist

I'd hazard a guess you are being affected by the flaky exchanges along the US west coast corridors. Or, it could simply be issues with the Telstra undersea pipeline again, who knows.

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Unlikely since every other online game that connects to the US works just fine (200ms~) including TERA and DOTA 2. I'm fairly certain that this is specific to FFXIV.

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Originally Posted by Mira_Dawn

I don't mean to be rude but that is exactly what latency is: the speed which it takes data to travel there and back, the size of the packet is all up to download speed, albeit it can take longer to travel there and back with larger packets it's usually not this bad. Also the lag spikes happen even when idling.

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That number isn't telling you the speed it's telling you the amount of data.

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Originally Posted by Holyhunter

That number isn't telling you the speed it's telling you the amount of data.

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Yeah I'm really sorry about that, I realised my mistake and edited but obviously I did so too late. I honestly believed that it was a latency meter because nothing else really makes sense. The lack of a latency meter honestly astounds me.

Either way the lag is still very noticeably there.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

- Furlamseere