Bad lag again with NTT's NA server network

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Originally Posted by Etterna

Don't play on console but I used to route my ps4s traffic thru my pc using a local proxy/vpn server. Assuming this can still be done it should allow consoles to use a pc based vpn connection. In theory, I've never had the need to vpn for my ps4.

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Yep, can also use "Internet Sharing" on PC/Mac to connect PS5 -> ethernet -> USB ethernet dongle -> Mac/PC Internet Sharing -> VPN App -> Internet

It worked ok but still had some lag for me, probably cause of the USB connection. The Dedicated VPN gateway (RaspberryPi/GL.INET device) let me get my Mac desktop out of the loop and have a dedicated VPN device for the PS5

As others have said, opening the ports will not solve the issues. That is something the SE rep told me to do as well and while I went ahead and opened up the ports, it did absolutely nothing. It's not going to solve the NTT connection.

For those interested in which ports SE told me to open, it's somewhere in this thread, maybe like 20 or so pages back at this point. Solidarity everyone!

Yeah, it's a pretty nonsensical "solution". It's not going to magically change where our traffic gets routed to.

Gotta love being caught up in an apparent corporate pissing match!

So, still no progress? SE's Lodestone post is fairly generic, at best. Basically, still telling everyone to hassel AT&T for an issue that isn't theirs. Maybe SE needs to look into switching to a different service to handle their traffic. I'm sure there are others.

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Originally Posted by brnslpy

Yep, can also use "Internet Sharing" on PC/Mac to connect PS5 -> ethernet -> USB ethernet dongle -> Mac/PC Internet Sharing -> VPN App -> Internet

It worked ok but still had some lag for me, probably cause of the USB connection. The Dedicated VPN gateway (RaspberryPi/GL.INET device) let me get my Mac desktop out of the loop and have a dedicated VPN device for the PS5

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Or, instead of going through a lot of rigamarole or pay extra for a VPN, unsub and just play something else until this is resolved. I'm currently back in GW2 and actually enjoying the change of scenery, so to speak. Still want to play FFXIV, but I'm just not going to be victim of corporate stupidity and squabbling.

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Originally Posted by Merricat

Reading between the lines here, but that sounds to me like NTT is trying to get $$$ out of ATT to fix this problem.

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Having worked in a NOC before which also paid for backbone connections from ATT, ATT is NOT a friendly company to work with. They are EXTREMELY pushy and demanding. They know that they control the vast majority of backbone connections in the USA and they use this to control and others.

If I had to guess, NTT and ATT have an agreement where ATT puts their own equipment in NTT's datacenter for the peer connection. ATT connects their network to this and now something within that equipment is overload during peek times. ATT might be trying to say NTT needs to pay something to upgrade the equipment. The NDA will prevent NTT from telling others about this which makes it look like an NTT problem.

Because ATT will default to routing all their users though their network, we ATT customers get forced though this connection and screwed over.

How much more money do these people need. Greed is so bad to society, eff. It really sucks it's been like 2 weeks of absolutely nothing.

So realistically what's our recourse here? Just keep harassing both ATT and NTT with calls and support tickets and hope that either of them get tired of it and fix it?

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Originally Posted by Rekts

So realistically what's our recourse here? Just keep harassing both ATT and NTT with calls and support tickets and hope that either of them get tired of it and fix it?

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That's really about it, yeah. Keep being a pain (respectfully) and push their support KPIs up high enough and maybe eventually the business-types will decide that it's worth doing something about. That's about the only thing that gets the attention of the higher-ups at the company I work at--once us devs get pulled onto support work enough they eventually decide to actually give us the time to work on fixing long-running issues. It sucks, but that's how the corporate world works in quite a few places.

Other than that... I guess try and get visibility in games media? Same sort of a deal there--increased visibility won't solve our problem, but the pressure of it being discussed a bit more widely outside the Square Enix forums might move the needle at least somewhat.

Edit: And just to be clear--the tier 1 support folks we're dealing with have no real power to change things, investigate things, or even really deviate from their scripts all that much if experience says anything. Be kind to them, but be persistent in getting things escalated and pushed higher up. Yeah, having to go through basic troubleshooting steps repeatedly sucks... but at least in some places tier 1 support folks can and will be penalized for deviating from their initial scripts too much.

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Originally Posted by Anida

Or, instead of going through a lot of rigamarole or pay extra for a VPN, unsub and just play something else until this is resolved. I'm currently back in GW2 and actually enjoying the change of scenery, so to speak. Still want to play FFXIV, but I'm just not going to be victim of corporate stupidity and squabbling.

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Sorry that I want to play FFXIV /shrug