Latency/Packet Loss Issues [Chaos Datacenter]

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03-13-2018, 03:33 AM
T_alyssa_Nishino

SE please fix your servers already... Right exactly now in Seal Rock like 75% of players have DC icons at same time. Everyone have lags at same time. And everyone writing about this in chat.
03-13-2018, 07:41 AM
NoboruSouma

Quote:

Originally Posted by -Yuuna-

Is SE working on it?

We don't know as no one is communicating with us at all.
03-13-2018, 10:00 AM
Einmimiria

Thank you everyone for your continued patience.

We understand that this is a frustrating time, but we hope you understand that we are currently investigating the issue and will update you as soon as we are able. Please continue to provide trace routes and other information if you have not already.

We thank you for your patience and apologize that we cannot resolve this issue sooner.
03-13-2018, 05:55 PM
Sythen

Quote:

Originally Posted by Einmimiria

Thank you everyone for your continued patience.

We understand that this is a frustrating time, but we hope you understand that we are currently investigating the issue and will update you as soon as we are able. Please continue to provide trace routes and other information if you have not already.

We thank you for your patience and apologize that we cannot resolve this issue sooner.

Thank you for the response ^^
03-13-2018, 05:57 PM
Faeon

Quote:

Originally Posted by Einmimiria

Thank you everyone for your continued patience.

We understand that this is a frustrating time, but we hope you understand that we are currently investigating the issue and will update you as soon as we are able. Please continue to provide trace routes and other information if you have not already.

We thank you for your patience and apologize that we cannot resolve this issue sooner.

Thanks for responding, keep us updated, please.
03-13-2018, 10:52 PM
NoboruSouma

Quote:

Originally Posted by Einmimiria

Thank you everyone for your continued patience.

We understand that this is a frustrating time, but we hope you understand that we are currently investigating the issue and will update you as soon as we are able. Please continue to provide trace routes and other information if you have not already.

We thank you for your patience and apologize that we cannot resolve this issue sooner.

Thanks, Einmimiria, for keeping us up to date.
03-15-2018, 01:36 AM
Ariellendera

Hello Everyone,

You are welcome, We will continue to provide information/updates as we receive them. Thank you for your understanding.
03-15-2018, 01:59 AM
Kuroka

Quote:

Originally Posted by Ariellendera

Hello Everyone,

You are welcome, We will continue to provide information/updates as we receive them. Thank you for your understanding.

Thank you for the information^^
03-15-2018, 06:24 AM
Ariellendera

Quote:

Originally Posted by Kuroka

Thank you for the information^^

You are welcome!
03-17-2018, 03:10 AM
Agidelle

Started lag after the patch. Getting disconnects from the server and lags.

Sorry for my bad English.
Time: 18:00 GMT

Quote:

Tracing route to 195.82.50.48 over a maximum of 30 hops

2 * * * Request timed out.
3 9 ms * 5 ms 238.232.vsd-net.ru [77.247.232.238]
4 7 ms 9 ms 8 ms 238.232.vsd-net.ru [77.247.232.238]
5 10 ms 24 ms 25 ms 193.232.vsd-net.ru [77.247.232.193]
6 12 ms * 11 ms 87.229.218.53
7 30 ms 31 ms 28 ms mx01.Stockholm.gldn.net [79.104.225.6]
8 32 ms 30 ms 28 ms 212.73.250.45
9 60 ms 60 ms 60 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.
22]
10 69 ms 56 ms 65 ms 212.162.4.98
11 57 ms 57 ms 63 ms 195.82.60.29
12 56 ms 66 ms 56 ms 195.82.61.14
13 58 ms 56 ms 56 ms 195.82.50.234
14 56 ms 56 ms 57 ms 195.82.50.48

Trace complete.

Thank you in advance.
03-17-2018, 03:20 AM
KarstenS

Did something got changed?

For me this week was currently without noticeable Lags. But I feel a high overall latency.

Provider: Deutsche Telekom
Connection is DSL/LTE Bonding Hybrid (66MBit/s down, 12MBit/s up)

My physical distance to the data center is very low.

https://cdn.discordapp.com/attachmen...74/unknown.png

Ping and tracert (DSL Only, LTE Disabled, direct connection without bonding tunnel) confirms observation.

Quote:

Ping wird ausgeführt für 192.82.50.52 mit 32 Bytes Daten:
Antwort von 192.82.50.52: Bytes=32 Zeit=126ms TTL=57
Antwort von 192.82.50.52: Bytes=32 Zeit=126ms TTL=57
Antwort von 192.82.50.52: Bytes=32 Zeit=126ms TTL=57
Antwort von 192.82.50.52: Bytes=32 Zeit=126ms TTL=57

Ping-Statistik für 192.82.50.52:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
(0% Verlust),
Ca. Zeitangaben in Millisek.:
Minimum = 126ms, Maximum = 126ms, Mittelwert = 126ms

Quote:

Routenverfolgung zu 192.82.50.52 über maximal 30 Hops

1 <1 ms <1 ms <1 ms fritz.box [192.168.188.1]
2 1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
3 20 ms 18 ms 20 ms 62.155.246.40
4 21 ms 23 ms 21 ms 217.239.45.42
5 * * * Zeitüberschreitung der Anforderung.
6 * * * Zeitüberschreitung der Anforderung.
7 41 ms 42 ms 41 ms 62.67.34.66
8 71 ms 67 ms 69 ms anc-cr03-ae2.149.ff.stream-internet.net [212.188.1.205]
9 67 ms 68 ms 68 ms leo-cr02-be6.80.kiev.stream-internet.net [212.188.55.170]
10 68 ms 68 ms 68 ms pbd-cr01-be1.80.kiev.stream-internet.net [212.188.55.165]
11 61 ms 62 ms 63 ms 212.188.41.154
12 67 ms 67 ms 68 ms atm-ic-326261-war-b1.c.telia.net [80.239.167.45]
13 68 ms 68 ms 68 ms 185.200.121.6
14 126 ms 126 ms 126 ms 192.82.50.52

Back in good old days after the launch of the Frankfurt data center I had pings of around 7ms to Odin and now its close to 130ms.
03-17-2018, 03:54 AM
Ariellendera

Quote:

Originally Posted by KarstenS

Did something got changed?

For me this week was currently without noticeable Lags. But I feel a high overall latency.

Provider: Deutsche Telekom
Connection is DSL/LTE Bonding Hybrid (66MBit/s down, 12MBit/s up)

My physical distance to the data center is very low.

https://cdn.discordapp.com/attachmen...74/unknown.png

Ping and tracert (DSL Only, LTE Disabled, direct connection without bonding tunnel) confirms observation.

Back in good old days after the launch of the Frankfurt data center I had pings of around 7ms to Odin and now its close to 130ms.

Thank you for your input on this thread. I cannot confirm if anything has changed. I will be passing this information along.
03-17-2018, 04:22 AM
Agidelle

Quote:

Originally Posted by Einmimiria

Thank you everyone for your continued patience.

We understand that this is a frustrating time, but we hope you understand that we are currently investigating the issue and will update you as soon as we are able. Please continue to provide trace routes and other information if you have not already.

We thank you for your patience and apologize that we cannot resolve this issue sooner.

Hi. My friend wrote in the topic about the lag on NA servers(though he is from EU). Then the lag and disconnects were gone from him. He put his trace up to the servers. I have identical problems as he does. A very large delay(10sec-5min) and disc in the "Duty". Above I've attached my trace, is it possible to help me and him?) Translated in the Google translator. Thanks.
03-17-2018, 05:27 AM
Ariellendera

Quote:

Originally Posted by Agidelle

Hi. My friend wrote in the topic about the lag on NA servers(though he is from EU). Then the lag and disconnects were gone from him. He put his trace up to the servers. I have identical problems as he does. A very large delay(10sec-5min) and disc in the "Duty". Above I've attached my trace, is it possible to help me and him?) Translated in the Google translator. Thanks.

Hello,
Can you please post your trace route here? Thank you
03-17-2018, 05:36 AM
Agidelle

Quote:

Originally Posted by Ariellendera

Hello,
Can you please post your trace route here? Thank you

Tracing route to 195.82.50.48 over a maximum of 30 hops

2 * * * Request timed out.
3 9 ms * 5 ms 238.232.vsd-net.ru [77.247.232.238]
4 7 ms 9 ms 8 ms 238.232.vsd-net.ru [77.247.232.238]
5 10 ms 24 ms 25 ms 193.232.vsd-net.ru [77.247.232.193]
6 12 ms * 11 ms 87.229.218.53
7 30 ms 31 ms 28 ms mx01.Stockholm.gldn.net [79.104.225.6]
8 32 ms 30 ms 28 ms 212.73.250.45
9 60 ms 60 ms 60 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.
22]
10 69 ms 56 ms 65 ms 212.162.4.98
11 57 ms 57 ms 63 ms 195.82.60.29
12 56 ms 66 ms 56 ms 195.82.61.14
13 58 ms 56 ms 56 ms 195.82.50.234
14 56 ms 56 ms 57 ms 195.82.50.48

Trace complete.
03-17-2018, 05:38 AM
Ariellendera

Quote:

Originally Posted by Agidelle

Tracing route to 195.82.50.48 over a maximum of 30 hops

2 * * * Request timed out.
3 9 ms * 5 ms 238.232.vsd-net.ru [77.247.232.238]
4 7 ms 9 ms 8 ms 238.232.vsd-net.ru [77.247.232.238]
5 10 ms 24 ms 25 ms 193.232.vsd-net.ru [77.247.232.193]
6 12 ms * 11 ms 87.229.218.53
7 30 ms 31 ms 28 ms mx01.Stockholm.gldn.net [79.104.225.6]
8 32 ms 30 ms 28 ms 212.73.250.45
9 60 ms 60 ms 60 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.
22]
10 69 ms 56 ms 65 ms 212.162.4.98
11 57 ms 57 ms 63 ms 195.82.60.29
12 56 ms 66 ms 56 ms 195.82.61.14
13 58 ms 56 ms 56 ms 195.82.50.234
14 56 ms 56 ms 57 ms 195.82.50.48

Trace complete.

Thank you, We will pass this along to the appropriate department.
03-17-2018, 05:41 AM
Agidelle

Quote:

Originally Posted by Ariellendera

Thank you, We will pass this along to the appropriate department.

Thank You very much!
03-17-2018, 05:45 AM
Ariellendera

Quote:

Originally Posted by Agidelle

Thank You very much!

You are most Welcome!
03-18-2018, 11:30 AM
KarstenS

Quote:

Originally Posted by Ariellendera

Thank you for your input on this thread. I cannot confirm if anything has changed. I will be passing this information along.

I did a little mistake in numbers. Used a 192.x.x.x instead of 195.x.x.x.

Please forget the ping and tracert of my last post and use these instead (3:30am CET):

TraceRT

Code:

Routenverfolgung zu 195.82.50.52 über maximal 30 Hops 1 3 ms <1 ms <1 ms fritz.box [192.168.188.1] 2 1 ms 1 ms <1 ms speedport.ip [192.168.2.1] 3 19 ms 19 ms 19 ms 62.155.246.40 4 21 ms 21 ms 21 ms 217.239.45.190 5 21 ms 21 ms 21 ms ffm-b4-link.telia.net [213.248.93.186] 6 22 ms 22 ms 22 ms ffm-bb3-link.telia.net [62.115.125.224] 7 21 ms 30 ms 22 ms ffm-b1-link.telia.net [62.115.141.241] 8 20 ms 20 ms 20 ms kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106] 9 21 ms 20 ms 21 ms 195.82.61.14 10 21 ms 22 ms 21 ms 195.82.50.234 11 21 ms 20 ms 20 ms 195.82.50.52

Ping

Code:

Ping wird ausgeführt für 195.82.50.52 mit 32 Bytes Daten: Antwort von 195.82.50.52: Bytes=32 Zeit=21ms TTL=56 Antwort von 195.82.50.52: Bytes=32 Zeit=20ms TTL=56 Antwort von 195.82.50.52: Bytes=32 Zeit=20ms TTL=56 Antwort von 195.82.50.52: Bytes=32 Zeit=20ms TTL=56 Ping-Statistik für 195.82.50.52: Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0 (0% Verlust), Ca. Zeitangaben in Millisek.: Minimum = 20ms, Maximum = 21ms, Mittelwert = 20ms
03-19-2018, 09:20 PM
Kusanagi7

19/3/18 12:16pm

traceroute to 192.82.50.9 (192.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 20.000 ms 10.000 ms 100.000 ms
3 * * *
4 62.254.42.242 20.000 ms 30.000 ms 20.000 ms
5 62.254.85.86 30.000 ms 30.000 ms 30.000 ms
6 * * *
7 84.116.136.98 20.000 ms 20.000 ms 30.000 ms
8 213.46.174.170 20.000 ms 20.000 ms 30.000 ms
9 * * *
10 62.67.34.66 50.000 ms 30.000 ms 40.000 ms
11 212.188.1.205 70.000 ms 80.000 ms 60.000 ms
12 212.188.55.170 70.000 ms 60.000 ms 60.000 ms
13 212.188.55.165 60.000 ms 60.000 ms 70.000 ms
14 212.188.41.154 70.000 ms 60.000 ms 60.000 ms
15 212.40.44.70 90.000 ms 90.000 ms 90.000 ms
16 185.200.121.6 100.000 ms 90.000 ms 80.000 ms
17 192.82.50.9 130.000 ms 130.000 ms 130.000 ms
Traceroute complete.

ISP: Virgin Media

Platform: Playstation 4

still getting lag and either error 90002 or 90001
03-20-2018, 04:54 AM
Agidelle

Hi! After my last post and transfer the data to the department, the lags almost disappeared for 2 days. But since yesterday the lag and the disconnects resumed in the same form, lags of 30-100+ seconds. Make a new trace. Thank you in advance.

Time 20:00 GMT

Code:

Tracing route to 195.82.50.48 over a maximum of 30 hops 2 * * * Request timed out. 3 5 ms 5 ms 4 ms 238.232.vsd-net.ru [77.247.232.238] 4 5 ms 5 ms 4 ms 238.232.vsd-net.ru [77.247.232.238] 5 10 ms 10 ms 10 ms 193.232.vsd-net.ru [77.247.232.193] 6 11 ms 11 ms 10 ms 87.229.218.53 7 31 ms 33 ms 32 ms mx01.Stockholm.gldn.net [79.104.225.6] 8 * * 31 ms 212.73.250.45 9 58 ms 58 ms 58 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163. 22] 10 60 ms 56 ms 60 ms 212.162.4.98 11 71 ms 65 ms 59 ms 195.82.60.29 12 56 ms 57 ms 56 ms 195.82.61.14 13 62 ms 60 ms 59 ms 195.82.50.234 14 56 ms 56 ms 56 ms 195.82.50.48 Trace complete.
03-21-2018, 12:35 PM
HulveinBlitz

Quote:

Originally Posted by Einmimiria

Thank you everyone for your continued patience.

We understand that this is a frustrating time, but we hope you understand that we are currently investigating the issue and will update you as soon as we are able. Please continue to provide trace routes and other information if you have not already.

We thank you for your patience and apologize that we cannot resolve this issue sooner.

Has anything been discussed yet as to what's happening with the Chaos data center?
03-22-2018, 01:56 AM
Einmimiria

Quote:

Originally Posted by HulveinBlitz

Has anything been discussed yet as to what's happening with the Chaos data center?

Unfortunately, it looks like this is still being looked into. We will post something as soon as we have been updated on the situation. Thank you to everyone who has provided trace routes and other information. It has been very helpful with our investigation.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
03-22-2018, 05:28 AM
Karan_Vess

Just coming by to drop another trace. This is from o7s, where I get the worst lags and that very frequently.

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 6 ms 5 ms 5 ms dus1901aihr001.versatel.de [62.214.63.82]
3 * 11 ms 13 ms 62.214.36.97
4 20 ms 20 ms 19 ms 62.214.37.158
5 23 ms 23 ms 23 ms 213.242.108.153
6 37 ms 37 ms 36 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.22]
7 26 ms 26 ms 26 ms 212.162.4.98
8 30 ms 29 ms 38 ms 195.82.60.29
9 36 ms 26 ms * 195.82.61.14
10 30 ms 30 ms * 195.82.50.234
11 26 ms 25 ms 25 ms 195.82.50.9

Trace complete.
03-22-2018, 01:41 PM
Fuju

Hi, I realise that these kind of issues take time but since this has been going on for almost 5 months it would be really nice if we could see what kind of progress has been made. I love playing this game but it's infuriating to not be able to enjoy it to the fullest, and I feel like having an entire data centre suffer from the same problem for this long shouldn't be happening, especially without any official posts on the lodestone saying that they're even aware of the issue. Here's a trace which hopefully helps the process of getting this fixed.

Trace taken from 4:16:43 - 4:26:43 GMT
Location: London
ISP: Virgin Media

https://i.imgur.com/XConhCb.png
03-22-2018, 07:42 PM
Leon_Marius

Can I ask why this thread hasn't been made into a sticky? Or a new sticky thread created by a mod. This thread has been consistently top of the board for a while but if you're saying that it's important that you get traceroutes and such from us shouldn't it be stickied to prevent it from getting pushed down and potentially missed?

Also, do the mods have ANY information to give us about progress other than "we're looking into it". Literally anything at all.
03-23-2018, 06:38 AM
Einmimiria

Quote:

Originally Posted by Leon_Marius

Can I ask why this thread hasn't been made into a sticky? Or a new sticky thread created by a mod. This thread has been consistently top of the board for a while but if you're saying that it's important that you get traceroutes and such from us shouldn't it be stickied to prevent it from getting pushed down and potentially missed?

Also, do the mods have ANY information to give us about progress other than "we're looking into it". Literally anything at all.

We are keeping an eye on this thread so there is no need to worry about anything being missed.

Unfortunately, information does not get to us until we are ready to post an update. Because of this, I do not have much information regarding the current status of the investigation that has not already been said.

When an update becomes available, we will be sure to post it here.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
03-28-2018, 03:10 AM
Riardon

Still no news or any feedback? Frontlines are still unplayable. Getting constant dc's and half of the population inside is getting mass dc. The lag is also very high and noticable. Eureka has issues as well but Frontlines are way worse.
03-28-2018, 09:07 AM
Ariellendera

Quote:

Originally Posted by Riardon

Still no news or any feedback? Frontlines are still unplayable. Getting constant dc's and half of the population inside is getting mass dc. The lag is also very high and noticable. Eureka has issues as well but Frontlines are way worse.

We apologize but we have nothing to report as of yet regarding this investigation. Once we do we will be posting it here. Thank you for your continued patience and understanding!
03-29-2018, 05:30 AM
Sythen

Hello everyone,

Ive been monitoring the link off and on since this issue started for alot of us.

After checking the back log of plottings, the offending link (kddi-ic-319844-ffm-b1.c.telia.net) seems to have been changed out (it has for me anyway)

Continue to post your traceroutes if you have any issues.

In my situation, the amount of disconnections since these changes seems to have improved vastly, but its too soon for me to tell.
03-30-2018, 01:18 AM
Ariellendera

Sythen,

Thank you so much for keeping us updated! Good to hear that the disconnections have improved. Please keep us informed on if this continues.

Thank you again!
04-05-2018, 12:18 AM
Dakotacj

Here to post another trace route. ISP: Spectrum

Time: 10:05 AM CST

C:\Windows\system32>tracert 195.82.50.9

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 3 ms 2 ms 8 ms 192.168.0.1
2 20 ms 20 ms 39 ms 142.254.146.49
3 120 ms 32 ms 38 ms ae62.bwlgky6801h.midwest.rr.com [74.128.4.89]
4 24 ms 29 ms 21 ms be30.lsvqkydb01r.midwest.rr.com [65.29.27.158]
5 35 ms 41 ms 36 ms be24.clevohek01r.midwest.rr.com [65.189.140.166]
6 43 ms 46 ms 39 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
7 39 ms 49 ms 39 ms 0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
8 * * 572 ms 66.109.7.162
9 126 ms 124 ms 125 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
10 208 ms 141 ms 129 ms 212.162.4.98
11 209 ms 135 ms 141 ms 195.82.60.29
12 129 ms 123 ms 127 ms 195.82.61.14
13 124 ms 138 ms 128 ms 195.82.50.234
14 139 ms 135 ms 133 ms 195.82.50.9

Trace complete.

Still noticing spikes of horrendous lag and random disconnects at random intervals of the day, sometimes intensifying during prime times, both in and out of duty.
04-05-2018, 05:47 AM
Ariellendera

Quote:

Originally Posted by Dakotacj

Here to post another trace route. ISP: Spectrum

Time: 10:05 AM CST

C:\Windows\system32>tracert 195.82.50.9

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 3 ms 2 ms 8 ms 192.168.0.1
2 20 ms 20 ms 39 ms 142.254.146.49
3 120 ms 32 ms 38 ms ae62.bwlgky6801h.midwest.rr.com [74.128.4.89]
4 24 ms 29 ms 21 ms be30.lsvqkydb01r.midwest.rr.com [65.29.27.158]
5 35 ms 41 ms 36 ms be24.clevohek01r.midwest.rr.com [65.189.140.166]
6 43 ms 46 ms 39 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
7 39 ms 49 ms 39 ms 0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
8 * * 572 ms 66.109.7.162
9 126 ms 124 ms 125 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
10 208 ms 141 ms 129 ms 212.162.4.98
11 209 ms 135 ms 141 ms 195.82.60.29
12 129 ms 123 ms 127 ms 195.82.61.14
13 124 ms 138 ms 128 ms 195.82.50.234
14 139 ms 135 ms 133 ms 195.82.50.9

Trace complete.

Still noticing spikes of horrendous lag and random disconnects at random intervals of the day, sometimes intensifying during prime times, both in and out of duty.

Thank you so much for continuing to provide us with this information!
04-06-2018, 03:28 PM
Kusanagi7

time: 7:19am

traceroute to 195.82.50.9 (195.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 10.000 ms 10.000 ms 10.000 ms
3 * * *
4 62.254.42.242 50.000 ms 20.000 ms 10.000 ms
5 62.254.85.86 40.000 ms 30.000 ms 20.000 ms
6 213.248.84.25 40.000 ms 30.000 ms 30.000 ms
7 62.115.114.234 20.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 40.000 ms 40.000 ms
9 62.115.123.12 40.000 ms 30.000 ms 50.000 ms
10 62.115.121.5 40.000 ms 40.000 ms 60.000 ms
11 62.115.32.106 40.000 ms 50.000 ms 50.000 ms
12 195.82.61.14 50.000 ms 40.000 ms 40.000 ms
13 195.82.50.234 40.000 ms 50.000 ms 40.000 ms
14 195.82.50.9 40.000 ms 40.000 ms 40.000 ms
Traceroute complete.

ISP: Virgin Media

Platform: PS4

same usual 1 - 3 second lag and yep still getting error 90002 got 1 this morning before posting was just standing in kugane queing for rabanastre seriously how much longer are we having to w8 till this is sorted ive been experiencing this since december
04-07-2018, 03:13 AM
Ariellendera

Quote:

Originally Posted by Kusanagi7

time: 7:19am

traceroute to 195.82.50.9 (195.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 10.000 ms 10.000 ms 10.000 ms
3 * * *
4 62.254.42.242 50.000 ms 20.000 ms 10.000 ms
5 62.254.85.86 40.000 ms 30.000 ms 20.000 ms
6 213.248.84.25 40.000 ms 30.000 ms 30.000 ms
7 62.115.114.234 20.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 40.000 ms 40.000 ms
9 62.115.123.12 40.000 ms 30.000 ms 50.000 ms
10 62.115.121.5 40.000 ms 40.000 ms 60.000 ms
11 62.115.32.106 40.000 ms 50.000 ms 50.000 ms
12 195.82.61.14 50.000 ms 40.000 ms 40.000 ms
13 195.82.50.234 40.000 ms 50.000 ms 40.000 ms
14 195.82.50.9 40.000 ms 40.000 ms 40.000 ms
Traceroute complete.

ISP: Virgin Media

Platform: PS4

same usual 1 - 3 second lag and yep still getting error 90002 got 1 this morning before posting was just standing in kugane queing for rabanastre seriously how much longer are we having to w8 till this is sorted ive been experiencing this since december

Thank you so much for continuing to provide us with this information and for your continued understanding and patience!
04-07-2018, 08:09 AM
Ariellendera

Hello everyone.

Thank you for bringing your latency and disconnection issues with the EU Data Center to our attention and for the continued reports on the matter. These reports have been invaluable in our investigation. We do apologize for the recent lack of updates as we work to research the root of the problem. We can gladly confirm that there is no issue with the Data Center itself, however, we will continue our research in hopes that we may find a solution so that everyone may enjoy the game.

It seems that, at least for some of you, the situation has improved and the latency/disconnections have been placated. We would like to know if this is still true or if you have been experiencing the same symptoms without this lapse. Any additional information you can provide will be beneficial in helping us solve the problem.

Thank you for your continued patience and understanding.
04-07-2018, 01:09 PM
Kusanagi7

ive been experiencing same since December 1 - 3 sec random lags and error 90002 at random
04-08-2018, 11:57 AM
Orderof66

Still having some lag for months, sometimes it's fine, sometimes it's not. So I don't really know anymore, but what I do know is my internet is pretty fine.

Tracing route to 195.82.50.45 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms homeportal
2 18 ms 17 ms 19 ms 99-132-236-1.lightspeed.cicril.sbcglobal.net [99.132.236.1]
3 18 ms 17 ms 20 ms 76.207.128.137
4 * * * Request timed out.
5 21 ms 23 ms 22 ms 12.83.43.65
6 19 ms 22 ms 19 ms cgcil403igs.ip.att.net [12.122.133.33]
7 20 ms 20 ms 22 ms chi-b21-link.telia.net [213.248.87.253]
8 46 ms 50 ms 52 ms nyk-bb3-link.telia.net [80.91.246.163]
9 130 ms 133 ms 130 ms ldn-bb3-link.telia.net [62.115.135.95]
10 124 ms 124 ms * prs-bb3-link.telia.net [62.115.134.92]
11 135 ms 132 ms 132 ms ffm-bb3-link.telia.net [62.115.123.12]
12 130 ms 129 ms 129 ms ffm-b1-link.telia.net [62.115.121.3]
13 136 ms 131 ms 141 ms kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106]
14 126 ms 125 ms 125 ms 195.82.61.14
15 126 ms * 126 ms 195.82.50.234
16 132 ms 132 ms 134 ms 195.82.50.45
04-09-2018, 06:00 AM
T_alyssa_Nishino

It's still going on...

Packet lost at 195.82.60.29 - INFRA-AW's IP.

https://i.imgur.com/oi7YzOw.png

https://i.imgur.com/iNL6dNW.png

https://i.imgur.com/tJ1hpTR.png
04-10-2018, 03:22 AM
Leon_Marius

Quote:

Originally Posted by Ariellendera

Hello everyone.

Thank you for bringing your latency and disconnection issues with the EU Data Center to our attention and for the continued reports on the matter. These reports have been invaluable in our investigation. We do apologize for the recent lack of updates as we work to research the root of the problem. We can gladly confirm that there is no issue with the Data Center itself, however, we will continue our research in hopes that we may find a solution so that everyone may enjoy the game.

It seems that, at least for some of you, the situation has improved and the latency/disconnections have been placated. We would like to know if this is still true or if you have been experiencing the same symptoms without this lapse. Any additional information you can provide will be beneficial in helping us solve the problem.

Thank you for your continued patience and understanding.

Nothing has changed, I still get lag in instances constantly. My whole raid group, who are scattered all over Europe, experience the same consistent lag and occasional lag spikes. Please do not think that a few posts on here from people saying their situation is improved means that the issue is completely resolved. Earlier today for example the entire Chaos datacentre had mass disconnects, this may not be related but it shows that there is still a lot of work to do on improving server stability.

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