SEA players and resident of US/EU, how are you paying subs right now after the change

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Originally Posted by NanaWiloh

SE: We will fix the payment system. Please look forward too it.

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where they said that? i alway let my accound sub auto renew itself, the last renew was 21st april, and due to 21st may, iam ot sure if my card being void next month

i juct check my account on mogstation and whatever i do i need to redo address check, i live in SEA but my account address from US, now i cannot change it as they doesn't let me change country

I just checked, my sub is supposed to renew automatically at 10. May. It's a sub + 1 retainer and it's an ongoing subscription with SEPA, so an outdated one. Guess soon I'll find out if it is still getting renewed as the announcement said, if it counts for both the retainer and the sub or only the sub or if I get kicked out.

Interesting thing is, I'm currently unable to add a new payment method or update my existing one, the button is greyed out. Only the button for deleting a registered payment method is active. Is this like it is for everybody? I never had a reason to change this since I enabled it, so I'm not sure how it is supposed to look.

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Originally Posted by Minali

I just checked, my sub is supposed to renew automatically at 10. May. It's a sub + 1 retainer and it's an ongoing subscription with SEPA, so an outdated one. Guess soon I'll find out if it is still getting renewed as the announcement said, if it counts for both the retainer and the sub or only the sub or if I get kicked out.

Interresting is, I'm currently unable to add a new payment method or update my existing one, the button is greyed out. Only the button for deleting a registered payment method is active. Is this like it is for everybody? I never had a reason to change this since I enabled it, so I'm not sure how it is supposed to look.

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same as me, i have to wait until 21st may to find out if auto renew still work, current cannot add any card due the address update, and it's impossible to change account country so any address i put in will be invalid

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Originally Posted by Minali

I just checked, my sub is supposed to renew automatically at 10. May. It's a sub + 1 retainer and it's an ongoing subscription with SEPA, so an outdated one. Guess soon I'll find out if it is still getting renewed as the announcement said, if it counts for both the retainer and the sub or only the sub or if I get kicked out.

Interresting is, I'm currently unable to add a new payment method or update my existing one, the button is greyed out. Only the button for deleting a registered payment method is active. Is this like it is for everybody? I never had a reason to change this since I enabled it, so I'm not sure how it is supposed to look.

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My sub renews on the 1st of the month, and it did not go through today. I got an e-mail saying my payment failed. Yet when I remove and re-register my Visa card, it accepts it no problem as valid; it just refuses to actually charge me. Even buying a gametime card with Visa does not work, so I had to resort to Paypal. I think this shows that this issue is not just limited to XIV but also Square Enix and their other sites perhaps.

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Originally Posted by Avoidant

My sub renews on the 1st of the month, and it did not go through today. I got an e-mail saying my payment failed. Yet when I remove and re-register my Visa card, it accepts it no problem as valid; it just refuses to actually charge me. Even buying a gametime card with Visa does not work, so I had to resort to Paypal. I think this shows that this issue is not just limited to XIV but also Square Enix and their other sites perhaps.

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does remove nd registe new card require address update?

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Originally Posted by ShariusTC

does remove nd registe new card require address update?

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It did not for me. I never got an error message with an invalid address, only issues relating to my Visa debit card. I wish I could be more of help here, sadly.

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Originally Posted by Minali

Interesting thing is, I'm currently unable to add a new payment method or update my existing one, the button is greyed out. Only the button for deleting a registered payment method is active. Is this like it is for everybody? I never had a reason to change this since I enabled it, so I'm not sure how it is supposed to look.

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It was disabled for me as well, only Unregister was active.

So I unregistered my credit card. Register/Update then became active and I was able to re-enter my credit card information without a problem.

Worth a try if you haven't tried doing that already.

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Originally Posted by Avoidant

It did not for me. I never got an error message with an invalid address, only issues relating to my Visa debit card. I wish I could be more of help here, sadly.

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does your card and your address in same country? i am scare to update my card now without finding out if i can still put my card back, my card and my visa and address in different country tho

idk about game time card either, when i check it, it still has option to put the code in, but i don't know if it also ask address when i confirm, wtf they are thinking, change something so cirtical right before new xpac about to release

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Originally Posted by Minali

Interesting thing is, I'm currently unable to add a new payment method or update my existing one, the button is greyed out. Only the button for deleting a registered payment method is active. Is this like it is for everybody? I never had a reason to change this since I enabled it, so I'm not sure how it is supposed to look.

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If you're referring to the register/update payment method page on the SE account management site, that's what it looked like for me as well. I'm not willing to play the game with this hanging over my head so I decided to update my details to see what would happen.

I first deleted the existing data, which caused the submission button to become active again, then resubmitted the same card details. Now both buttons on that page are lit up. I couldn't tell you why that's the case now compared to earlier, I just chalked it up to SE website spaghetti code.

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Originally Posted by Jojoya

It was disabled for me as well, only Unregister was active.

So I unregistered my credit card. Register/Update then became active and I was able to re-enter my credit card information without a problem.

Worth a try if you haven't tried doing that already.

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I haven't touched that button yet, I'm waiting to see if it works without it. Thing is, I don't have a credit card, that's just not a very common thing to have where I live. Most people use their debit cards for buying things in everyday life. There has been a recent change in the banking system that should make me able to use my debit card for online services and stuff, but considering FFXIV players are reporting issues with payment services that should be available, I'm not sure it will work out...? It's good to know "Register/Update" becomes available after unregistering the current method though, thanks for the info!

Also thanks to all the other replies! ^^

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Originally Posted by Minali

I haven't touched that button yet, I'm waiting to see if it works without it. Thing is, I don't have a credit card, that's just not a very common thing to have where I live. Most people use their debit cards for buying things in everyday life. There has been a recent change in the banking system that should make me able to use my debit card for online services and stuff, but considering FFXIV players are reporting issues with payment services that should be available, I'm not sure it will work out...? It's good to know "Register/Update" becomes available after unregistering the current method though, thanks for the info!

Also thanks to all the other replies! ^^

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same, i just hate credit card because i don't like how bank prey on my purchase, so i used debit

Apparently @NanaWiloh's fervor in posting on Japanese forums with translated Japanese made SE react.

Quite curious how it took one person to do this and took SE one day to answer, yet the issue has been persisting for a good week with no answer.

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Originally Posted by Rehayem

Apparently @NanaWiloh's fervor in posting on Japanese forums with translated Japanese made SE react.

Quite curious how it took one person to do this and took SE one day to answer, yet the issue has been persisting for a good week with no answer.

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i can understand there is an error in payment method, but i can't understand why account address that make from about 20 years ago need to match with new card, while this game pretty much worldwide in 2024, worse is you can do nothing to change your account address if you don't live in US

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Originally Posted by ShariusTC

i can understand there is an error in payment method, but i can't understand why account address that make from about 20 years ago need to match with new card, while this game pretty much worldwide in 2024, worse is you can do nothing to change your account address if you don't live in US

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The issue affects many people, not just SEA. I mentioned some examples in another thread.

Since it's addressed, albeit in Japanese, it means they will act on it.

That post was a blind shot into the dark. I have not gone back to view and dont intend too its serving its purpose by just existing..

The French stream just started. I wonder how many questions about Visa cards being declined they will get.

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Originally Posted by NanaWiloh

That post was a blind shot into the dark. I have not gone back to view and dont intend too its serving its purpose by just existing..

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worse thing is only people that paying sub or has few day left from their sub before new payment bite them in the ass can enter this forum, try to search on twitter, reddit and facebook, there is nothing

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Originally Posted by Rehayem

Apparently @NanaWiloh's fervor in posting on Japanese forums with translated Japanese made SE react.

Quite curious how it took one person to do this and took SE one day to answer, yet the issue has been persisting for a good week with no answer.

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So the same day the issue crops up for JP, they get a notice, and get it fixed, but for us it's been over a week with nothing. While I'm not being affected by this, are they even aware of this issue?

Yeah not sure what they did to Visa debits but hubby tried to buy something on Mogstation last night and we're in US and it wouldn't take the bank Visa debit card we've used for years. He was able to get it to go through using Steam Wallet which is just bizarre.

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Originally Posted by Jojoya

It was disabled for me as well, only Unregister was active.

So I unregistered my credit card. Register/Update then became active and I was able to re-enter my credit card information without a problem.

Worth a try if you haven't tried doing that already.

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This card is unavailable. Lolmao

SEA players, how are you pre-ordering Dawntrail?

https://na.finalfantasyxiv.com/lodes...2906d71c19064c

About damn time SE!!! Took far too long..

Small indie company please look forward to it.

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Originally Posted by NanaWiloh

https://na.finalfantasyxiv.com/lodes...2906d71c19064c

About damn time SE!!! Took far too long..

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They responded probably because Xenosys talked about it lol

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Originally Posted by Rehayem

They responded probably because Xenosys talked about it lol

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Isn't he a WAR main?
conspiracy theory brewing

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Originally Posted by rawker

Isn't he a WAR main?
conspiracy theory brewing

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Both a blessing and a curse.

Maybe if I could interest Xeno how the old pet system, if tweaked some more, is beneficial for SCH and SMN.

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Originally Posted by Rehayem

They responded probably because Xenosys talked about it lol

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Bearded war father ftw if thats the case. :D

use paypal or paysafe card to buy crysta
im very careful with any auto-payment shenanigans, i don't want any of that on my bank account

Caribbean user here. There's still a glaring problem with their payment systems. Their site *locks* your region to what you first signed up with. As someone who played this game from the 2.0 launch, I created my account with the US as my region as it was the only option at the time. In order for my Visa/Mastercard to work, the address needs to be verified to *my * address in the Caribbean. I can't change my region so i'm SOL. And their lodestone post doesnt give me much hope that they're about to address that. If this problems persists, i can tell you who won't be subbing anymore. I'm not about to waste my time using work-around methods.

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Originally Posted by Keneblerz

Caribbean user here. There's still a glaring problem with their payment systems. Their site *locks* your region to what you first signed up with. As someone who played this game from the 2.0 launch, I created my account with the US as my region as it was the only option at the time. In order for my Visa/Mastercard to work, the address needs to be verified to *my * address in the Caribbean. I can't change my region so i'm SOL. And their lodestone post doesnt give me much hope that they're about to address that. If this problems persists, i can tell you who won't be subbing anymore. I'm not about to waste my time using work-around methods.

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I think it locks you in to the version of game you purchased.
so EU/NA/JPN
so if you're not in a region they acknowledge to be in any of those three, fake it til you make it xD

and I think you also gotta fake an address to buy stuff from the SE store. Even for digital stuff

With the confirmation of Visa debit issues, I hope this fixes the problem for buying crysta or registering our debit cards. Hopefully we get an answer soon.

https://na.finalfantasyxiv.com/lodes...2906d71c19064c

Anyone got new responses from Customer support?

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Originally Posted by Rieze_Xeero

With the confirmation of Visa debit issues, I hope this fixes the problem for buying crysta or registering our debit cards. Hopefully we get an answer soon.

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Didn't the announcement only mention NA debit?

has anyone tried purchasing game time card from SEAgm did it work without having to deal with this credit card malarkey?

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Originally Posted by hagare

Didn't the announcement only mention NA debit?

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Yes, but hoping that the fix they will do will help us also. Crossing Fingers!

Wonder whats up with these regional locked instances with games? This... then Sony trying to pull its nonsense on Helldivers, (lucky pulled back after the wave of backlash) some executive plans truely do boggle the mind...

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Originally Posted by Hanayumi

Wonder whats up with these regional locked instances with games? This... then Sony trying to pull its nonsense on Helldivers, (lucky pulled back after the wave of backlash) some executive plans truely do boggle the mind...

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most of the time.
local regulations and money

The changes don't effect me.

My subscription was automatically canceled today. I've been playing for a while but I'm afraid that FFXIV has become too successful for its own good. They won't care if a few loyal customers are lost every month. They don't need your business now, they have enough.

Okay, so outside of the VISA problem, I've encountered another problem.

There new method of payment doesn't accept "Carte bleu" shorten to "CB". But CB represents right now 65% of French payment Method, they just blocked 2 third of French outside of FF.
And we have Visa or Mastercard with or without "CB" and the ones with it doesn't work anymore despite being VISA or Mastercard...

Nobody in my FC is allowed to pay for anything sub or FFXIV shop.

Dawntrail gonna be something else, I guess...