If you are having 90002/90001/Disconnects please REPLY HERE!

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Originally Posted by tcaldw5150

se didnt fix jack still dcing

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Are you console or pc player? If pc player, make sure to bypass firewall for Ff14 program exemption / Windows Defender firewall. For ps4 it helped my spouse by lowering the MTU and setting external DNS servers ( google).

It's a bit strange but I really haven't experienced disconnect yet today. Ever since I added the rule for Windows Defender firewall.. Not sure if just lucky or the bomb is ticking waiting for another disconnect..

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Originally Posted by tcaldw5150

se didnt fix jack still dcing

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I've had another 90k2 today as well. Sadly, no fix on their end. I'm not jumping into a Windows reset quite yet, as I'm taking time to verify that I have files backed up before I do, so there's still time to look into other fixes. I don't 100% expect that to fix it if I do, but on the other hand, the fact that for most intents and purposes my SO and I have identical rigs but only I'm having issues, tells me there's got to be something specific to my install. At this point the only thing I can think of is to see if SO and I have the same version of Windows (not that I can go back if he's dodged the "updates" so that's a moot point anyway). Or that I'm using an SSD and my SO doesn't have one. But at this point I'm utterly grasping at straws.

The troubleshooter thinking the DNS isn't responding is really weird, but it's almost surely a false positive, because my evidence to the contrary is that I'm connected to the internet at all. No DNS = no internet connectivity. I still see a pattern of either during or very shortly after area transitions being the point at which it disconnects, which might mean there's a bug with how they handle instance code or character transportation. Square Enix is throwing up their hands and saying "dunno" and I don't really see how I can do anything but the same. I may reinstall windows over the week just to try the final nuclear option, but I don't have high hopes.

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Originally Posted by AvengerXZ

Are you console or pc player? If pc player, make sure to bypass firewall for Ff14 program exemption / Windows Defender firewall. For ps4 it helped my spouse by lowering the MTU and setting external DNS servers ( google).

It's a bit strange but I really haven't experienced disconnect yet today. Ever since I added the rule for Windows Defender firewall.. Not sure if just lucky or the bomb is ticking waiting for another disconnect..

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The problem persists despite windows firewall being completely disabled, and regardless of whether the DNS is set to Xfinity or Google. At least, I think so. I'll try setting DNS to Google with the firewall disabled.

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Originally Posted by KellyEwer

I've had another 90k2 today as well. Sadly, no fix on their end. I'm not jumping into a Windows reset quite yet, as I'm taking time to verify that I have files backed up before I do, so there's still time to look into other fixes. I don't 100% expect that to fix it if I do, but on the other hand, the fact that for most intents and purposes my SO and I have identical rigs but only I'm having issues, tells me there's got to be something specific to my install. At this point the only thing I can think of is to see if SO and I have the same version of Windows (not that I can go back if he's dodged the "updates" so that's a moot point anyway). Or that I'm using an SSD and my SO doesn't have one. But at this point I'm utterly grasping at straws.

The troubleshooter thinking the DNS isn't responding is really weird, but it's almost surely a false positive, because my evidence to the contrary is that I'm connected to the internet at all. No DNS = no internet connectivity. I still see a pattern of either during or very shortly after area transitions being the point at which it disconnects, which might mean there's a bug with how they handle instance code or character transportation. Square Enix is throwing up their hands and saying "dunno" and I don't really see how I can do anything but the same. I may reinstall windows over the week just to try the final nuclear option, but I don't have high hopes.



The problem persists despite windows firewall being completely disabled, and regardless of whether the DNS is set to Xfinity or Google. At least, I think so. I'll try setting DNS to Google with the firewall disabled.

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There should be no reason for troubleshooter to think your DNS is not set.. I think you bought a new network card, did you disable the old one which is probably on motherboard?

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Originally Posted by KellyEwer

I've had another 90k2 today as well. Sadly, no fix on their end. I'm not jumping into a Windows reset quite yet, as I'm taking time to verify that I have files backed up before I do, so there's still time to look into other fixes. I don't 100% expect that to fix it if I do, but on the other hand, the fact that for most intents and purposes my SO and I have identical rigs but only I'm having issues, tells me there's got to be something specific to my install. At this point the only thing I can think of is to see if SO and I have the same version of Windows (not that I can go back if he's dodged the "updates" so that's a moot point anyway). Or that I'm using an SSD and my SO doesn't have one. But at this point I'm utterly grasping at straws.

The troubleshooter thinking the DNS isn't responding is really weird, but it's almost surely a false positive, because my evidence to the contrary is that I'm connected to the internet at all. No DNS = no internet connectivity. I still see a pattern of either during or very shortly after area transitions being the point at which it disconnects, which might mean there's a bug with how they handle instance code or character transportation. Square Enix is throwing up their hands and saying "dunno" and I don't really see how I can do anything but the same. I may reinstall windows over the week just to try the final nuclear option, but I don't have high hopes.



The problem persists despite windows firewall being completely disabled, and regardless of whether the DNS is set to Xfinity or Google. At least, I think so. I'll try setting DNS to Google with the firewall disabled.

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By the way make sure to keep track of what you had change...

So the upnp setting in Ff14 config should be enabled. Unless you added port forward in your router. But port forward is specific to your computers ip address. For 1 person to play on network that's fine but you cannot port forward when 2 players are both playing.. Hence you should remove the port forward rules in router enable upnp if it isn't, and enable that in your Ff14 config as well.
Windows firewall should be stopped or in/out bound program exemption added to the 3 processes I mentioned for Ff14.

You can hard code the DNS to google, but troubleshooter really shouldn't say you have no DNS.

Make sure to relaunch Ff14 when the changes above are set correctly and they you are not changing it while Ff14 is already running. I am assuming you are running it on DirectX 11?

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Originally Posted by AvengerXZ

There should be no reason for troubleshooter to think your DNS is not set.. I think you bought a new network card, did you disable the old one which is probably on motherboard?

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Yes, I did. Still acts like it can't find the DNS. Which makes... absolutely no sense.

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Originally Posted by AvengerXZ

By the way make sure to keep track of what you had change...

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Oh yeah, that's basically what I've been doing here, keeping logs and notes and hoping maybe someone from SE is taking notes because they don't seem to know what's going on themselves...

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Originally Posted by AvengerXZ

So the upnp setting in Ff14 config should be enabled. Unless you added port forward in your router. But port forward is specific to your computers ip address. For 1 person to play on network that's fine but you cannot port forward when 2 players are both playing.. Hence you should remove the port forward rules in router enable upnp if it isn't, and enable that in your Ff14 config as well.
Windows firewall should be stopped or in/out bound program exemption added to the 3 processes I mentioned for Ff14.

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Well, I have uPnP enabled on the modem, but had it disabled on FF14's configs to test, and still having issues. I do know port forwarding is specific to my IP, and the port forwarding rules were set with that in mind. I can remove the port forward rules in modem though, no big deal. Windows Firewall is currently disabled.

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Originally Posted by AvengerXZ

You can hard code the DNS to google, but troubleshooter really shouldn't say you have no DNS.

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I know, right? That's so bizarre. Honestly thinking I might just take the network card out and see if it's still doing that while just running the native mobo ethernet cause that's... just weird.

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Originally Posted by AvengerXZ

Make sure to relaunch Ff14 when the changes above are set correctly and they you are not changing it while Ff14 is already running. I am assuming you are running it on DirectX 11?

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Correct.

I experienced a 90002 disconnect just now. Wasn't in any instances, just open world.

Piping up to say that yes, me too. I was trying to do a class quest, got kicked out in the middle of it. Logged back in and tried again, this time got to the end of the quest, then teleported to a city, and the area was really slow to load, and then I was dropped out and got that same "Connection to the server was lost" message. All told, maybe 5 minutes between the connection breaks.

Edit: Forgot to say that this is new to me. Only been getting these errors for less than a week now, and not nearly as frequently until now.

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Originally Posted by Merrypaws

Piping up to say that yes, me too. I was trying to do a class quest, got kicked out in the middle of it. Logged back in and tried again, this time got to the end of the quest, then teleported to a city, and the area was really slow to load, and then I was dropped out and got that same "Connection to the server was lost" message. All told, maybe 5 minutes between the connection breaks.

Edit: Forgot to say that this is new to me. Only been getting these errors for less than a week now, and not nearly as frequently until now.

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Probably really all server load related. Their servers depending on which you connect to for your character must be maxing out it's connections.

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Originally Posted by AvengerXZ

Probably really all server load related. Their servers depending on which you connect to for your character must be maxing out it's connections.

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Total I disconnected with 90002 twice today.

dont think its server load i log very early and get the dc's and im on pc havent used a consol in so long

5 times in a dungon really se do you even care or just want money and hell with the people how play your game oh wait i know this answer you dont care your a ccompany they dont give a crap only profits

Strangely enough, I'm not getting them yesterday or today. I have no idea if the combination of things I've done has finally fixed it, if crazy nonsense related to the PNW wildfires had an impact, or if the local ISP team has corrected something related. I have no doubt that it'll happen now that I've posted this, so I guess I'll keep an eye on it over the next day or two?

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Originally Posted by KellyEwer

Strangely enough, I'm not getting them yesterday or today. I have no idea if the combination of things I've done has finally fixed it, if crazy nonsense related to the PNW wildfires had an impact, or if the local ISP team has corrected something related. I have no doubt that it'll happen now that I've posted this, so I guess I'll keep an eye on it over the next day or two?

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today I didn't get any disconnect but yesterday I had 2.. but I am trying something new today though. I exited malware bytes + exited geforce experience before starting game. The windows defender still is bypassed for this program ( or supposed to be ).

I am wondering if it has any relationship with the ports being used.. Ff14 uses a different port to control different things in the game. But what if some program ends up conflicting or trying to use the same ports, would that cause these disconnects?

It's been a couple days and it hasn't happened again since. I don't know.

Within half a month, I have been experiencing disconnections(error 90002). Yesterday only for 1 trip to the Crystal Tower I had 5 disconnections, today for 6-7 hours there were only 3 disconnections. And then the question arises: Why do I pay money to SE for subscription? So that during each RAID I'm afraid that I will be thrown out during the battle? To be nervous once again when this error POPs up? I pay $15 per subscription(for 3 month) to ENJOY the game(which i like), NOT to have problems with how Square Enix treats its work.(on its technical side) Fix this bug(s) already becouse i DONT gonna pay you another $ for buggish game!
P.S. And I understand perfectly well that the management does not care about ordinary users(so that they do not say the opposite) the main thing is that users continue to carry money to them.

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Originally Posted by KellyEwer

It's been a couple days and it hasn't happened again since. I don't know.

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I had 3 drops yesterday.

At the end. I think it's not our configuration of computer but the square Enix servers themselves. I feel depending on which server you connect to in their datacenter, you may get disconnects.

Or it is possibly they rotate between players of being dropped due to world being full..

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Originally Posted by reizer251

Within half a month, I have been experiencing disconnections(error 90002). Yesterday only for 1 trip to the Crystal Tower I had 5 disconnections, today for 6-7 hours there were only 3 disconnections. And then the question arises: Why do I pay money to SE for subscription? So that during each RAID I'm afraid that I will be thrown out during the battle? To be nervous once again when this error POPs up? I pay $15 per subscription(for 3 month) to ENJOY the game(which i like), NOT to have problems with how Square Enix treats its work.(on its technical side) Fix this bug(s) already becouse i DONT gonna pay you another $ for buggish game!
P.S. And I understand perfectly well that the management does not care about ordinary users(so that they do not say the opposite) the main thing is that users continue to carry money to them.

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Totally agree with you. I feel technical support keep brushing players off. They need to start a master ticket and start tracking how many people are affected instead of giving lame responses like are you on wifi. It is not a player configuration issue but definitely the game itself or the servers

This has also been happening to me for the last 2 days on PS4. Its happening on both WiFi and LAN, and also happened on mobile data when I tested there. I'm getting very frequent disconnects, every 10 or so minutes regardless of the time of day or night, with a 90006 error most of the time though I also get a 90002 at times. Its happening on my main on Ultros, and an alt I created this morning on Cerberus - to see if it was a problem with NA data centers only or if it was a problem in general.

My husband is having the same issues on his PS4 but he doesn't disconnect at the same time I do so its not a problem on our end, but he works for our ISP and just to be sure he verified that the required ports are open, had appropriate testing done on the line etc. so its not a problem on our end.

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Originally Posted by HellcatPaz

This has also been happening to me for the last 2 days on PS4. Its happening on both WiFi and LAN, and also happened on mobile data when I tested there. I'm getting very frequent disconnects, every 10 or so minutes regardless of the time of day or night, with a 90006 error most of the time though I also get a 90002 at times. Its happening on my main on Ultros, and an alt I created this morning on Cerberus - to see if it was a problem with NA data centers only or if it was a problem in general.

My husband is having the same issues on his PS4 but he doesn't disconnect at the same time I do so its not a problem on our end, but he works for our ISP and just to be sure he verified that the required ports are open, had appropriate testing done on the line etc. so its not a problem on our end.

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Make sure to open support ticket too.

Everyone having issues must open support ticket. Forums isn't a way to get any help unfortunately..

I have a constant error 90002 when i am in an instance when progressing to final boss, or via Main scenario and yet SE say their servers are not the fault. I called them when they were accepting phone calls in the UK pre Covid and they always tell me to thsame thing, reboot routr, open specfic ports and clear cache and desspite doing all of their recommendations, it is not their fault. It has seem to have gotten worse ever since 5.3 landed and yet they still deny the problem is on their end.

I have seem numerous posts regarding the evidence showing it is their fault but they still claim there is nothing wrong. It is getting to the point i sometimes get error 90002 3 or 4 times when doing Praetorium for Daily MSQ.

Been having 90001/90002 disconnects non stop today for some reason. Anything going on? Have noticed the connection type is always "Poor" these days since patch 5.3 compared to the previous "Excellent" and "Good".

Well this is new. It's been almost a week since my last 90k, but while idling in town and doing other work I got a 90006 disconnect. I'll see if that happens again, I guess?

Edit: No but a lot of lag spikes. This might not actually be on SE's end, though I'm not sure.

Oh... Uh... I have experienced several instances of my Windows failing to boot and only using System Restores appears to fix it. I think my copy of Windows has become corrupted. Time to reinstall. Thank goodness I already had my stuff backed up.

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Originally Posted by KellyEwer

Oh... Uh... I have experienced several instances of my Windows failing to boot and only using System Restores appears to fix it. I think my copy of Windows has become corrupted. Time to reinstall. Thank goodness I already had my stuff backed up.

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How has your disconnects been?

Hello, just chiming in that I've been having multiple 90002 and 90006 errors over the past month or so, to the point where the game has become unplayable for me. Just as many others have described, it begins with massive lag spikes/rubber banding followed by disconnects from the server itself. I'm on Playstation 4 and have re-installed the game, rebuilt my PS4's database, factory reset my wifi router, made sure my PS4 internet browser has cookies and Javascript enabled, and tried a wired connection all to no avail. My girlfriend, who lives in the same house and plays on the same connection and game server (Brynhildr) has had none of these issues. After reading multiple threads with other players describing the same issues with seemingly no fixes at all for console players, I'm convinced this is on SE's shoulders to solve and am really hoping something is done about it soon. If there is anywhere else this information needs to be relayed, please let me know so it can be as helpful as possible.

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Originally Posted by Velguard

Hello, just chiming in that I've been having multiple 90002 and 90006 errors over the past month or so, to the point where the game has become unplayable for me. Just as many others have described, it begins with massive lag spikes/rubber banding followed by disconnects from the server itself. I'm on Playstation 4 and have re-installed the game, rebuilt my PS4's database, factory reset my wifi router, made sure my PS4 internet browser has cookies and Javascript enabled, and tried a wired connection all to no avail. My girlfriend, who lives in the same house and plays on the same connection and game server (Brynhildr) has had none of these issues. After reading multiple threads with other players describing the same issues with seemingly no fixes at all for console players, I'm convinced this is on SE's shoulders to solve and am really hoping something is done about it soon. If there is anywhere else this information needs to be relayed, please let me know so it can be as helpful as possible.

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Your girlfriend plays on PC or also another ps4?

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Originally Posted by AvengerXZ

Your girlfriend plays on PC or also another ps4?

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She plays on another Playstation 4 console.

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Originally Posted by Velguard

She plays on another Playstation 4 console.

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Give this a try. If make no difference change back.

Network settings, change your mtu size to 1473. Default is 1500

I was in The Praetorium today at 16:30 BST and as i clicked on thr Magitek Mount as the cs starts it gets about 1/3 of the way into it and i get an error 90002dc. When i clcik on character to relog it shows my connection is poor which is baffling considering i am on 500Mbps down and 35Mbps up and it shoud and is 95% Excellent, only ever since 5.3 it has began showing aas Good or poor on occasion.

whenever you contact SE regarding their poor servers they always maintain that there is nothing wrong with their servers on both software and hardware side, yet despite their claims, there are way too many 90001 and 90002 for their servers to be fine.

Why lie?

i am experiencing 90002 or 2002 errors while connecting to NA data centers. I tried all the steps in troubleshooting the error, none worked, but some how i connected/logged in to the NA data server while using exitlag.... it's wierd because i never used any vpn while playing. Only on NA data servers gives me 90002 errors, JP servers has no issue at all

Been having 90001/90002 disconnects PC EU again..

Heya, I downloaded the game on July-ish my connection back then using my normal wifi was Good and Excellent
few days prior 5.3 my connection quality dropped to Poor and stays there, the game is normally unplayable on my normal wifi and I'm forced to use alternative more unstable connection that still prone to disconnecting.

I'm playing on Light

Having the same issues, my home server is Balmung.
I have done the troubleshooting steps with Chat Support, and the weird thing is when I tested creating an account in the Japanese server (Kujata), I did not encounter any errors.

My home server is Jenova, I've experienced the issue for the past few days. I've tried every method I've seen except for calling my ISP, so I'll try that later.

I’m in the U.K. and play on NA servers, I’m having the issue on NA but not on EU or JP servers

East Coast, Primal Server - Famfrit. Disconnects every 10-20min or so. Utterly unplayable as is. The tech issue tips don't work at all, even some of my own usual fixes (Am a computer tech by trade - 10+ years of experience). It's all server-side.

I'm having disconnection issues on NA servers. My main server is Faerie at Aether Data Center.

I'm having constant disconnection 90002/90006 on light and chaos data center. Server connection says poor. I always had excellent before 5.3. WiFi, Ethernet, mobile hotspot all have same issue.

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Originally Posted by Yerg123

i am experiencing 90002 or 2002 errors while connecting to NA data centers. I tried all the steps in troubleshooting the error, none worked, but some how i connected/logged in to the NA data server while using exitlag.... it's wierd because i never used any vpn while playing. Only on NA data servers gives me 90002 errors, JP servers has no issue at all

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Jp no issues? Man they really neglect NA..

I played the game for almost 3 months and just after purchasing my very first subscription....these errors came with it! XD It was fun...I probably just wasted my money on this game.