At least with something like the Paragon's helm it's something they don't need a log of to give it back to you when they do add decent customer service. They can simply check whether you're entitled to it and if you have one already.
I think I accidentally NPC'd my Paragon's Helm......
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12-31-2011, 12:16 AMXenor
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12-31-2011, 12:49 AMsyntaxliesor since they are untradable they could simply have a system were you back to the npc and get another, things dont have to be so one way all the time.Quote:
Originally Posted by Noir
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12-31-2011, 02:44 AMRenshi
What about... since those are untradable, which means Not Tradable, you simply CAN'T sell those items, because those are Untradable? I mean, you still sell those for 1gil!
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12-31-2011, 01:22 PMDoomCky
feel like bumping :D been to long and had to go back a page to find it, want a dev talk about htis issue, and not some copy paste stuff. Since i really do stand for fixing this issue.
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12-31-2011, 01:31 PMSilvertearRen
THe moderators and GMs are probably on vacation right now until the 2nd of January, and if they don't respond in January about this issue, I imagine you're well justified in terminating your account because quite simply, such a horrible customer service is inexcusable in an MMO.
Screw the people that decided to change things from true, old-school Game Masters, to a "Customer Service Representative" (CSR) system....and yes, I'm looking at you, Sony Online Entertainment. Burn in hell. -
12-31-2011, 02:49 PMKenJammin
I'm sorry you lost a virtual item that technically is not legally bound to you, and expect a game thats developed in japan to handle your concern seriously.
I have sympathy for you, and i think the game is stupid for letting you sell rare items for insignificant amounts of gil, but I don't think not helping you with the issue is any fault on the developers part. -
12-31-2011, 02:53 PMTreachTHEY ARE ALWAYS WATCHING. EVERY MOVE YOU MAKE, EVERY DUMP YOU TAKE, EVERY HEART YOU BREAK, THEY ARE WATCHING.Quote:
Originally Posted by SilvertearRen
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01-01-2012, 07:19 PMMeowyWowie
I feel like they're mocking me lol..
http://i1178.photobucket.com/albums/...wowie/item.jpg
Can we please get this with achievement rewards too? -
01-01-2012, 07:32 PMviionSooner or later he is just going to say NO, OK ! I'VE GAVE YOU 20 KABUTOS!Quote:
Originally Posted by MeowyWowie
XD
But that is kinda of surprising, why would it re-reward here but not other places? -
01-04-2012, 02:54 AMDoomCky
BUMP! since I beleave they back today!
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01-04-2012, 12:35 PMtotallynotme
Love this game, planning to keep playing until 2.0 - don't play WoW at all and never liked it, but! I found this on Reddit and I think it might be good for SE to see how their competition handles these situations so here you go.
http://i.imgur.com/ljdzg.png -
01-04-2012, 12:54 PMKailea_Nagisa
that was entertaining...but that GM has WAY to much free time ;p
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01-04-2012, 04:33 PMMeowyWowieLol, that's awesome. I wish we had GMs like this :DQuote:
Originally Posted by totallynotme
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01-04-2012, 05:03 PMRokien
Sucks for you dude, don't sell it next time ^.^
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01-07-2012, 12:32 AMMeowyWowie
Bumping this up. It's time we got some real customer service. Billing has started and there's no excuse for the lack of service we have now.
In terms of Item restoration services, most popular P2P MMOs have this. SE, if you're trying to compete with these games you may want to take a page from their books. Take a look at how they handle circumstances like these:
WoW
RIFT
SWTOR
Hell, even FFXI has an acceptable item restoration service. -
01-07-2012, 12:39 AMHiirNoivl
Kerplah? ... I'm gonna have to steal that.
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01-07-2012, 02:28 AMJennestiaAnd I can promise you someone will "accidentally" do this as well.Quote:
Originally Posted by Treach
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01-07-2012, 03:35 AMBayohne
I'm sorry it's taken so long for us to get a response for you on this topic and I agree it is extremely frustrating to accidentally NPC/drop something you didn't intend to. We were able to discuss the issue with Yoshida and he said that they will be looking into a method to easily reacquire achievement/quest reward items from NPCs and the like (this is also in addition to the previously discussed "buy back" feature).
Also we asked the UI team about making it more difficult to accidentally sell/drop Unique/Untradeable items (maybe with specific confirmation windows or other methods) and they said that they're currently looking into that as well. -
01-07-2012, 04:04 AMMeowyWowieBayohne, you are a life saver! Thank you!!!Quote:
Originally Posted by Bayohne
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01-07-2012, 04:12 AMBowenThat's what I like to hear!Quote:
Originally Posted by Bayohne
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01-07-2012, 04:15 AMHiirNoivl
Grats Meowie!
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01-07-2012, 04:42 AMDoomCky
Great to hear after all our bump, hope they get somethign put in game ASAP.
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01-07-2012, 10:31 AMJynx
I imagine it will be the same system as FFXI Quest end rings. Obtainable after a certain period of time week or so.
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01-08-2012, 08:30 PMZerefHopefully this will fix the selling items that came with the game because maybe i can finally get my onion helmet back.Quote:
Originally Posted by Bayohne
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03-08-2012, 01:43 PMAlise
http://lodestone.finalfantasyxiv.com/pl/news/detail?newsId=c85e1454aca915db87d99d85d2794fec7c312f21
Quote:
As announced on the official FINAL FANTASY XIV Forums, we have identified an issue wherein materia attached to a player’s equipment may get lost when the server goes down for maintenance work. If you notice that your materia is missing after the conclusion of this maintenance, please place a GM call. A GM will conduct an investigation and provide maximum support to restore your materia. You can avoid running into this issue by equipping the item which the materia is attached to or storing it on a retainer before the maintenance starts.
Quote from the maintenance message, it seem to me that.. they can actually restore item after all... but only gonna do it if it is by their own mistake. -
03-08-2012, 02:00 PMRau
Necro a dead thread... to tell them there is still no chance?
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03-08-2012, 02:48 PMAlise
^
Nope, I do this to show that their excuse saying "they don't have ability to return lost item is just a lie". They could do it, and it is common sense that many people believe the same in this thread, but then support team/dev denied and said that they are inability to do so a few pages back.
edit:
I just notice tags in this thread.. and I lol. -
03-13-2012, 03:42 AMGryswyndIs there any updates on when this will be implemented?Quote:
Originally Posted by Bayohne
I accidentally dropped my Bard AF body last night while repairing my gear... Good Bye Ballad enhancement... hello gimp bard :( -
03-13-2012, 09:21 AMColdfireNo big loss... Most of the AF job gear is garbage stat-wise. You can get it back in two years when they add the function ;DQuote:
Originally Posted by Gryswynd
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03-13-2012, 09:41 AMMeowyWowie
"Enhances Ballad" is better than PIE for BRD I think. Sorry for your loss, Gryswynd. That really sucks ; ;
I was half expecting them to implement it in this patch, but in the back of my mind I knew I was being overly optimistic. -
03-29-2012, 06:17 AMBayohne
Great news, everyone!
For those of you that accidentally lost your achievement-related, or job-related equipment, we are very happy to say that we now have in place a method for you to re-obtain them! Please refer to the article on our Support Center website for the full details and steps on how to have your item reimbursed! :) That said, we are very appreciative of your patience during the time it took to have this completed.
Here is a complete list of items that can be reimbursed using this method:
- Gallant Coronet
- Gallant Surcoat
- Gallant Gauntlets
- Gallant Cuisses
- Gallant Sollerets
- Temple Circlet
- Temple Cyclas
- Temple Gloves
- Temple Gaskins
- Temple Boots
- Fighter's Burgeonet
- Fighter's Cuirass
- Fighter's Gauntlets
- Fighter's Breeches
- Fighter's Jackboots
- Drachen Armet
- Drachen Mail
- Drachen Gauntlets
- Drachen Breeches
- Drachen Greaves
- Choral Chapeau
- Choral Shirt
- Choral Ringband
- Choral Tights
- Choral Sandals
- Healer's Circlet
- Healer's Robe
- Healer's Gloves
- Healer's Culottes
- Healer's Boots
- Wizard's Petasos
- Wizard's Coat
- Wizard's Gloves
- Wizard's Tonban
- Wizard's Crakows
- Gambler's Crown
- Chronicler's Crown
- Paragon's Crown
- Butcher's Crown
- Saw of the Luminary
- Hammer of the Luminary
- Mallet of the Luminary
- Gavel of the Luminary
- Knife of the Luminary
- Needle of the Luminary
- Alembic of the Luminary
- Pan of the Luminary
- Pick of the Luminary
- Axe of the Luminary
- Rod of the Luminary
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03-29-2012, 06:22 AMSigmakan
Great news!
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03-29-2012, 06:23 AMXoo
I accidentally dropped my scroll of Utsusemi, can I get it back?
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03-29-2012, 06:47 AMMeowyWowie
Weee~ Thanks Bayohne!
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03-29-2012, 07:00 AMREDace0
Ok. Now don't toss out all the gear for the jobs you don't use to save inventory space and then ask for it back later. It's cool that GMs can now do this.
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03-29-2012, 07:20 AMwiremeshilol I knew someone that did thatQuote:
Xoo: I accidentally dropped my scroll of Utsusemi, can I get it back?
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03-29-2012, 07:50 AMMeleena
I have accidentally sold my garlong goggles :/ (really)
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03-29-2012, 08:01 AMZaakuO_O Don't even joke about that! How horrifying...Quote:
Originally Posted by wiremeshi
Hey you! Mod/Rep/Person of Esteem person! The Roegadyn Tail Petition thread got moved to some dark deep cellar of the forum that hasn't seen the light of day rise in months. You cannot silence the People's Tail! Could that get moved back into the General forums please? There are still issues to work out and people to be heard out! :confused:Quote:
Originally Posted by Bayohne
~~~DO YOU HAVE ANY IDEA HOW FAST YOU WERE SCROLLING?~~~
Don't forget to check out the Tail Option Thread. Vote for a brighter future for all Roegadyns!
Click it! -
03-29-2012, 11:18 PMInzoum
I think you should add to that list:
• Garlond Goggles
• Onion Helm
• Asuran Armguards
They may be crappy, but they're not replaceable since you only get these U/U items on character creation -
03-29-2012, 11:20 PMsyntaxlies
shhhh, no one tell meowy