We are now paying customers, so when can the service be used?

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Originally Posted by Unsanctioned

Actually during the first 4 months of service on WoW the game was down anywhere from 14 hrs to 5 days at a time...frequently. They launched the game expecting 500k subscribers and instead got over a million so they put old diablo servers on duty. Those servers broke repeatedly and badly. Blizzard didn't expand their data centers in the first week it took them months, so yes there have been far worse launches than this.

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And that is almost a decade ago, any other modern AAA launches with hiccups like this?

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Originally Posted by Akaasha

And that is almost a decade ago, any other modern AAA launches with hiccups like this?

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Originally Posted by Akaasha

And NO, other games didn't have it nearly this bad at launch, stop making that up.

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I was responding to your comment that other games haven't had it this bad at launch, your response to me is a different argument entirely.

Also I feel I must respond to you new argument. You are correct it has been ten years and apparently SE learned from Blizz's mistakes and aren't taking 4 months to update their data centers. They are doing it the first week....

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Originally Posted by Roelon

I'm not sure what your intention is with this thread. It is a known issue. To vent here is akin to pandering, and only serves to color you as one of the few that this game will benefit from -not- having around.

Consider these facts:

- Launches are historically flawed.
- - This is an "acceptable" practice in this field. Mainly because "Launch" server capacity isn't indicative of -actual- capacity (say, a few months down the road). As this is as much a business model as it is an entertainment platform, there is more of a focus on long-term server stability, as opposed to short-term stability.
- - Consider a "return-on-investment" mindset. Should we spend a relatively large sum of money on a short-term fix; only to be stuck with that overhead once the flood has receded? - Or, should we focus those resources on long-term stability, development, etc.?

These posts are similar to a child screaming, "I want it NOW!" Please, be more constructive.

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Actually, with the evolution of the gaming industry, more and more game launches are going much smoother. Yes, there have been bugs but its been a while since I experienced such game breaking issues at a launch. You want constructive criticism...well here it is.

1.) Data center issues were discovered during Beta 4. These included 90K DC's that made characters unplayable, 3102 errors that made accounts unplayable and broken instances that prevented story progression.

2.) SE staff, including Yoshida, insisted these issues were addressed and the game would be playable for EA.

3.) EA came and there were 90K DC's that made characters unplayable, the 3102 error was replaced by the 10102 error that made accounts unplayable and broken instances prevented story progression.

4.) After many maintenance sessions (5 within the first 24 hours of EA), these issues still were not addressed and instead SE begin using login limitations which prevented a large number of the EA population from playing during EA as promised.

5.) Login limitations remain in place which is further compounded by no queue system so players must rely on a whack-a-mole system (borrowed this term from another poster) to login and no afk kick so people just are not logging out because they know it will be 8-10 hours of pressing 0 before they can get back in.

6.) The only other solution has been for players to roll alts on JP servers which prevents people from playing with their friends and guildmates. They are left wondering if they will have to re-roll or will have the opportunity to transfer their character to the server their friends are playing as well as how much more they will have to pay for the service.

In summary, SE has mishandled launch from the beginning. It's not just a matter of people can't play on the server they want to but rather, SE has yet to provide a reasonably playable game and while that may have been okay for beta and EA, its not okay now that the players are paying to play. Regardless of what they fix when, their reputation has been created and it will take more than delivering a reasonably playable game in the future to fix that reputation and find redemption in the eyes of many who know that with the evolution of the gaming industry, this launch is not acceptable.

The solution I think is reasonable: Utilize a queue system so players don't have to rely on the whack a moles system to login, add an afk kick timer and offer free character transfers in two to three weeks to allow people to migrate to the servers their friends are on.

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Originally Posted by Unsanctioned

I was responding to your comment that other games haven't had it this bad at launch, your response to me is a different argument entirely.

Also I feel I must respond to you new argument. You are correct it has been ten years and apparently SE learned from Blizz's mistakes and aren't taking 4 months to update their data centers. They are doing it the first week....

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The industry has evolved a lot since the launch of WoW. Maybe they should have looked to a different role model because I've participated in a lot of launches since WoW and none have been this bad or this riddled with game breaking issues.

You posted a thread about something not working but you actually never mentioned what is not working :D

I get the error about server being full but i just usually try every 5 minutes and usually get logged in withing 15 minutes. I admit that the ques are kinda not working and seemingly random. (sometimes i have had 3 ppl in line and shows me the error of server full, yesterday i had 80 ppl in line and i got in in an instant). However the game itself is nice and worth while imo.

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Originally Posted by Unsanctioned

Also I feel I must respond to you new argument. You are correct it has been ten years and apparently SE learned from Blizz's mistakes and aren't taking 4 months to update their data centers. They are doing it the first week....

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That may be but it's still not acceptable for it to take a week to fix this, and AAA games released after WoW have all been playble from the start. Sure they lagged, had broken quests and downtime but they allowed you to log in atleast. There are so many things they could have done to prevent this to start with after having the most disastrous launch with v 1.0 in the modern history of MMO's.

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Originally Posted by xnonamex

You posted a thread about something not working but you actually never mentioned what is not working :D

I get the error about server being full but i just usually try every 5 minutes and usually get logged in withing 15 minutes. I admit that the ques are kinda not working and seemingly random. (sometimes i have had 3 ppl in line and shows me the error of server full, yesterday i had 80 ppl in line and i got in in an instant). However the game itself is nice and worth while imo.

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First off, I love this game, but the comment you made about getting in, in 15 minutes means your lucky!~
I have a script to retry logging in every 10 seconds, I sat here for 3 hours trying to get in. :/ I'm however not prone to bitching so... Difference between kids who post crap like this and ppl who dont mind getting away from a computer. :3

Read the EULA kids. You clearly agreed to a product that service can/will have outages. If you can not deal with this you should have declined the agreement and sought out a refund then. Since you did not you have no right to cry about something you agreed to.

As for the fools claiming no MMO has ever had this bad of a launch... LOL you could not more clearly prove you have no clue what you are talking about.

I kinda think its funny how some people are saying the 30 day trial period is to fix the bugs... oh em eff gee... Ever since EQ... which imho is a much better role model than wow.. there has been a 30 day free trial to get you hooked on the crack... not to fix the bugs... stop using that as an excuse.... yea... there are bugs... easy to fix bugs... kick the jerks who leave themselves logged in while they sleep off so other people can play.. I am betting.. that would fix the server congestion by alot.

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Originally Posted by Stome

Read the EULA kids. You clearly agreed to a product that service can/will have outages. If you can not deal with this you should have declined the agreement and sought out a refund then. Since you did not you have no right to cry about something you agreed to.

As for the fools claiming no MMO has ever had this bad of a launch... LOL you could not more clearly prove you have no clue what you are talking about.

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Regardless of an EULA, people still have a right to be frustrated. They paid for a product, and if they feel they aren't getting their money's worth they are allowed to voice their opinion. Spouting stuff about the EULA and acting like a pretentious dink doesn't make you right, just makes you a pretentious dink.