An unexpected error has occurred. Exiting Final Fantasy XIV

Good Morning SigSauer,

For a crash like this, you can also try disabling the Direct X 11 mode. On the Final Fantasy XIV launcher, select 'Config' and turn Direct X 11 off. If this still does not let you play, you can try to reinstall the game. Make sure to delete any remaining Final Fantasy XIV files from your computer, including any potential files in your ‘Documents’ folder. Then reinstall the game from scratch. If you need a digital version of this, it can be found here: http://www.finalfantasyxiv.com/playersdownload/na/. Any updates or expansions will be downloaded to your computer once logged into the appropriate account.

It is important to now that the game predates the launch of Windows 10 and thus it was never intended for that platform. We strive to update the game to improve compatibility with Windows 10, however, because of the ever-changing nature of the new platform, we cannot resolve all issue immediately.

If any of these suggestions resolve your problem, please let us know so we can further assist others with similar issues.

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Originally Posted by RyogoKusama

No worries, every help is much apprecciated!

Sadly I have tried those solutions but with no luck, my Game Mode in W10 is disabled already and my GPU card isn't OC'ed (neither by me or factory), about overlay I got none, I stayed away from Steam client exactly because of that, and I have disabled my Nvidia GeForce Experience Overlay, nothing works... :(
I don't really understand what troubles FFXIV client, I could play just fine before the W10 update and now, boom, no DX11 for me, while every other games run just fine... I wish I could check some Crash Log atleast but I didn't find any in FFXIV client files, and the Launcher Crash isn't reported in W10 Events Log either... I don't know what to do. :(

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Hello Ryogokusama,

I am very sorry you are still experiencing this issue. Have you tried running the launcher in Administrator mode or Compatibility mode? You also can try reverting back to an older graphics card driver, not just reinstalling them.

I hope this can help! Thank you for playing Final Fantasy XIV!

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Originally Posted by Einmimiria

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Hello Einmimiria,

Thank you for your response.

I already tried doing a clean installation, but that did not solve the issue. I have not tried disabling DirectX11. Something that came with patch 4.1 created the issue, because prior to that, I had no problems. This is a small inconvenience, because the crash only happens after I exit the game, not while I'm playing.

I am currently receiving a fatal exception for DirectX. I did look at the other thread where the person was having an issue with Win10/DirectX 11.

I checked the game and it says I have DirectX 11, however, I don't recall ever installing that.

I have a downloaded version from SE so no Stream for me. I do not have the DirectX 11 running, that option is greyed out so I cannot even slide it on. I almost positive I am or was running DirectX 9.

I do not know if I have game mode on or not (not sure how to check that).

I am currently in the process of doing a system restore, however, like the previous person stated its not a long-term solution as when the next update comes I am going to be back to the same issue.

I think the only thing that was updated was my Nvidia drivers. if I can trust the scan, but this restore is taking an awfully long time to just roll back 3 video drivers.

So what can I do to permanently fix this issue since I am running DirectX9.

Thank You

Yes, I have tried running the game in Administrator mode and Compatibility Mode with Windows7, sadly it didn't work... about the GPU drivers, that was one if the first things that I tried, I used the older version before trying the latest ones but it doesn't fix the issue... the only thing that fixed it was reverting Windows10 Update (which, again, it's not a real solution) right now I'm playing the game in DX9 mode to avoid losing my game time, but the difference is quite noticeable since I've been playing with DX11 before :( (loading screens are also longer, while before they were almost non-existant, this is what is bothering me the most actually)

Good Morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did you start having this issue? Is it a recent development?

When you first log into the game it will say the direct x version in the green 'Play' button (either 9 or 11). If you cannot change the Directx mode in the config on the launcher, then something is interfering with the Directx on your computer or it is not installed correctly. DirectX 11 comes with Windows 8 so make sure your Operating System is completely up to date.

Also make sure your Graphics card drivers are updated to the latest version (alternatively, if you feel the graphics driver update caused the issue, you can try to install an older, more stable version). Also make sure that any program that provides and overlay is also disabled. For example, if you have an Nvidia card, the drivers may suggest installing Geforce Experience. As this may interfere with the game, we suggest leaving this disabled or uninstalled. Also, try disabling or closing all background applications/programs (this can be done from the Task Manager. Press CTRL + ALT + DEL to bring up the Task Manager in Windows 8).

You can try a complete reinstall of the game as well. Make sure to delete any remaining FFXIV files from your computer, including any potential files in your ‘Documents’ folder. Then reinstall the game from scratch. If you need a digital version of this, it can be found here: http://www.finalfantasyxiv.com/playersdownload/na/. Any updates or expansions will be downloaded to your computer once logged into the appropriate account.

A system restore may not be necessary for something like this, however if you have already done it, let us know if it solves your issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

This first happened this morning. I was running Direct x9.c, I think DirectX11 wasn't available because I was getting the DirectX issue which was discovered after I hit the play button.

I believe it was a graphic's card issue since that was what came in the update for my machine on 12/7.

I will have to figure out how to restore or use a previous version software for my video card.

I believe I have had GeoForce Experience loaded since I got the computer so I will have to also figure out how to unistall or disable that.

The system restore did work, however, when my computer gets its next update I am sure I am going to run into the issue again. Additionally, after the restore I was able to select DirectX11 (tried it out but seemed a bit laggy to me although some of it moved faster so I went back to DirectX9.c).

Ever since the new update I have been getting DX11 crashes --with the newest drivers for my amd R9 card they were happeneing so often that I could not even attempt to do anything so I rolled back my driver. I am currently at driver 16.12 .1 and am still getting crashes but not as often. I am using the windows 10--64 drivers for your information. please find out the problems and repair them as soon as possible.

Hello Aedria, Thank you for playing Final Fantasy XIV!

We apologize for any inconvenience you may be experiencing. The crashing of Direct X may be caused by a variety of issue. We would suggest lowering the graphic settings in game, as the intense graphics in dungeons can cause the crashing. We also suggest that the graphics card are using the latest drivers for the card. Should you be using Direct X 11 and experiencing the issue, we would suggest reverting back to Direct X 9 to see if the issue still persists. Also make sure your Graphics card drivers are updated to the latest version (alternatively, if you feel the graphics driver update caused the issue, you can try to install an older, more stable version). Also make sure that any program that provides and overlay is also disabled. As this may interfere with the game, we suggest leaving this disabled or uninstalled. Also, try disabling or closing all background applications/programs.

http://support.amd.com/en-us/download

Please let us know if you resolve your issue and what resolved it so, that we can further assist other players.
Thank you again.

Thank you for the reply.

It's good to hear that you got it to work, even if it seems like just a temporary resolution.

If you are having trouble uninstalling the Geforce Experience (or any other program for that matter) simply go to the control panel and select 'uninstall a program.' You can also check the Task Manager and check under the 'Startup' tab. This will show which programs will start automatically when your computer starts up. If you find any programs that aren't necessary, try disabling them, then restart the computer.

To install a different driver version for your graphics card, download them from Nvidia's website and install them. Simply find an older version of your card's drivers and install them. The driver website can be found here: http://www.nvidia.com/Download/index.aspx

I hope one of these will help you find a more permanent solution.