NA PS3 Players with Collectors Edition Pre-Orders in PSN

Bump. Still nothing, I doubt SE can do anything, they seem to rely everything on SE JP and son they will close for the weekend and get an answer back from them late sunday (like the 3102 error thing)

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Originally Posted by Caar

Bump. Still nothing, I doubt SE can do anything, they seem to rely everything on SE JP and son they will close for the weekend and get an answer back from them late sunday (like the 3102 error thing)

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yeah and i bet only a handful of japanese understand english well enough to resolve this issue. and probably most of those english speaking japanese are NOT in square enix... oh my... we're done for! T.T

[EDIT]
im not bashing Japanese people. Most of them dont know much english because they dont need to. Nihongo is already a beatiful language. :)

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Originally Posted by Syratheon

The whole purpose of our refund wasn't for us to repurchase something we already did purchase. It was to compensate us, we were told to wait for a message with a free copy of the game.

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No. They refunded the money without any kind of information. There was no official announcement accompanying the refund that told you to wait and that you would get the game for free as compensation (hell, there still isn't).

SE kept us in the dark and it is that lack of communication that is getting so many people irate.

Standard business practice implies that if you get a full refund for a product, you ain't gettin the product. This whole fiasco is SE's fault, period.

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Originally Posted by Espi

No. They refunded the money without any kind of information. There was no official announcement accompanying the refund that told you to wait and that you would get the game for free as compensation (hell, there still isn't).

SE kept us in the dark and it is that lack of communication that is getting so many people irate.

Standard business practice implies that if you get a full refund for a product, you ain't gettin the product. This whole fiasco is SE's fault, period.

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nicely worded. :)

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Originally Posted by Espi

No. They refunded the money without any kind of information. There was no official announcement accompanying the refund that told you to wait and that you would get the game for free as compensation (hell, there still isn't).

SE kept us in the dark and it is that lack of communication that is getting so many people irate.

Standard business practice implies that if you get a full refund for a product, you ain't gettin the product. This whole fiasco is SE's fault, period.

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Your wrong. I've seen the screen shots of the message we were supposed to receive. We get a full refund and a complimentary copy of the edition we preordered. Only people who preordered the CE have yet to receive our free copy or message. It's more than a free copy, it also fixes our "no valid account" issue.

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Originally Posted by Syratheon

Your wrong. I've seen the screen shots of the message we were supposed to receive. We get a full refund and a complimentary copy of the edition we preordered. Only people who preordered the CE have yet to receive our free copy or message. It's more than a free copy, it also fixes our "no valid account" issue.

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and hopefully they throw in some other items too like, maybe a free 1 year subscription for missing the early access because of their false advertising... XD

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Originally Posted by beater49

and hopefully they throw in some other items too like, maybe a free 1 year subscription for missing the early access because of their false advertising... XD

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If only haha. I'd even be cool with one month or let's say... Even letting play in early access like it was originally planned.

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Originally Posted by Syratheon

Your wrong. I've seen the screen shots of the message we were supposed to receive. We get a full refund and a complimentary copy of the edition we preordered. Only people who preordered the CE have yet to receive our free copy or message. It's more than a free copy, it also fixes our "no valid account" issue.

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yes is a full package :*( and they keep us in the dark

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Originally Posted by beater49

and hopefully they throw in some other items too like, maybe a free 1 year subscription for missing the early access because of their false advertising... XD

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That would be awesome but i believe the reason we are "getting" the game for free is kinda for that. Now if the "extra items" are the CE bonuse and the SE guys get that im gona be pissed that i sat around this much longer than the SE guys and they get a free upgrade out of it also

Everyone, please like my first post. i read that high views and high likes in a single post MAY prompt investigation from mods. please guys. its worth the try. :)

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Originally Posted by beater49

Everyone, please like my first post. i read that high views and high likes in a single post MAY prompt investigation from mods. please guys. its worth the try. :)

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we should do that x_X

I pretty much started liking most posts lol

liked first post (and free bump)!!!

to everyone in this thread, how i wish we were all in the same server. so we can play together after we get ourselves out of this mess that SE made. XD

I too purchased the CE from PSN on the 13th and have not received any message about how to fix this.

Repost:

Everyone, please like my first post. i read that high views and high likes in a single post MAY prompt investigation from mods. please guys. its worth the try. :)

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Originally Posted by beater49

to everyone in this thread, how i wish we were all in the same server. so we can play together after we get ourselves out of this mess that SE made. XD

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Ya that would be fun. Met up with people on JP server when we all 3102 was funny and kept me sane during the process. I'm already on Gilgamesh though if anyone is on there. My free company is already going ahead without me :/

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Originally Posted by Syratheon

Ya that would be fun. Met up with people on JP server when we all 3102 was funny and kept me sane during the process. I'm already on Gilgamesh though if anyone is on there. My free company is already going ahead without me :/

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was in Alexander (JP server) during the 3102 fiasco... XD

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Originally Posted by Syratheon

Your wrong. I've seen the screen shots of the message we were supposed to receive. We get a full refund and a complimentary copy of the edition we preordered. Only people who preordered the CE have yet to receive our free copy or message. It's more than a free copy, it also fixes our "no valid account" issue.

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No I am not wrong and your post proves it. I recieved my refund YESTERDAY morning and got no messages from SE or PSN. It is not until you recieve the "golden ticket" XMB message that they tell you that they are giving you a complimentary copy...and lo and behold, I have still not recieved my XMB message.

If I didn't frequent FFXIV boards I would have no knowledge of any kind of compensation. Even the message on the client launcher only says to check your XMB for more information.

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Originally Posted by Espi

No I am not wrong and your post proves it. I recieved my refund YESTERDAY morning and got no messages from SE or PSN. It is not until you recieve the "golden ticket" XMB message that they tell you that they are giving you a complimentary copy...and lo and behold, I have still not recieved my XMB message.

If I didn't frequent FFXIV boards I would have no knowledge of any kind of compensation. Even the message on the client launcher only says to check your XMB for more information.

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Exactly if I didn't dig and research I wouldn't have known about any compensation. That doesn't change the fact that we are to be compensated. I don't get what your trying to get at. We are supposed to receive a message and we are aware of the contents but have not yet received them. Something is wrong here. People who don't get online and check for solutions are just left in the dark till it does get addressed.

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Originally Posted by Espi

No I am not wrong and your post proves it. I recieved my refund YESTERDAY morning and got no messages from SE or PSN. It is not until you recieve the "golden ticket" XMB message that they tell you that they are giving you a complimentary copy...and lo and behold, I have still not recieved my XMB message.

If I didn't frequent FFXIV boards I would have no knowledge of any kind of compensation. Even the message on the client launcher only says to check your XMB for more information.

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settle down. i agree with you though. they (Square enix) could have posted in here, in the official sites, in the ff14 launcher or in twitter, fb or any social media. but no, they kept their asses i mean mouths shut. we had to rely on cheapskate Standard Edition purchasers to know what was in the XMB msg.

oh well... XD

at least i will buy GTAV

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Originally Posted by Syratheon

Your wrong. I've seen the screen shots of the message we were supposed to receive. We get a full refund and a complimentary copy of the edition we preordered. Only people who preordered the CE have yet to receive our free copy or message. It's more than a free copy, it also fixes our "no valid account" issue.

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Where are the screenshots? If you got a full refund for an item it wouldn't make sense for a company to also give a product free of charge. SE would have to give fair compensation for ALL its customers who preordered whether they were afflicted with this problem or not. One month free subscription would make more sense.

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Originally Posted by ClaireBear

Where are the screenshots? If you got a full refund for an item it wouldn't make sense for a company to also give a product free of charge. SE would have to give fair compensation for ALL its customers who preordered whether they were afflicted with this problem or not. One month free subscription would make more sense.

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screens have been posted before and no a company does not "HAVE" to give everyone who preordered the product the same. We are getting this for comp due to we dont have EA now and this was a issue affecting those who trusted Sony to get their shit right on the 13-16 release days

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Originally Posted by ClaireBear

Where are the screenshots? If you got a full refund for an item it wouldn't make sense for a company to also give a product free of charge. SE would have to give fair compensation for ALL its customers who preordered whether they were afflicted with this problem or not. One month free subscription would make more sense.

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There is a screenshot in another thread just like this one and it informes sbout the refund and the game free of charge and people here downloading it for free as an apology for this. We hace been in this threads all night, you just popped up and stirring things up

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Originally Posted by ClaireBear

Where are the screenshots? If you got a full refund for an item it wouldn't make sense for a company to also give a product free of charge. SE would have to give fair compensation for ALL its customers who preordered whether they were afflicted with this problem or not. One month free subscription would make more sense.

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it makes sense because those who purchased standard edition ALMOST did not get into EA.
While we collectors edition purchasers ABSOLUTELY did not get into the EA.

it all boils down to false advertising. we can obviously sue them for false advertising, and a class suit at that.
Free copies and items are the least of their concerns, but lawsuits tend to attract bad publicity, which i believe wont really help ff14:ARR at all.


BTW, please dont forget to like the first post of this thread. Thanks :)

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Originally Posted by ClaireBear

Where are the screenshots? If you got a full refund for an item it wouldn't make sense for a company to also give a product free of charge. SE would have to give fair compensation for ALL its customers who preordered whether they were afflicted with this problem or not. One month free subscription would make more sense.

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They are not obligated to compensate people who were not afflicted. You got what you spent your money on, no compensation needed. We who bought and are having issues are being compensated. The screenshots are in the thread where me and beater came from. It's probably buried but someone with the SE took pics of her XMB message. You can find the screen shots yourself. I'm on my phone.

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Originally Posted by Syratheon

They are not obligated to compensate people who were not afflicted. You got what you spent your money on, no compensation needed. We who bought and are having issues are being compensated. The screenshots are in the thread where me and beater came from. It's probably buried but someone with the SE took pics of her XMB message. You can find the screen shots yourself. I'm on my phone.

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what screens can we put up? i mean we haven't received any XMB msg... should we post an empty inbox? lol

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Originally Posted by Snowestress

This is why I wasn't going to bother saying anything at all. Hmmf.

EDIT: Added pictures https://sphotos-b-dfw.xx.fbcdn.net/h...29186609_n.jpg https://sphotos-a-dfw.xx.fbcdn.net/h...56847972_n.jpg

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Here ya go Screens from SE guys

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Originally Posted by Syratheon

Exactly if I didn't dig and research I wouldn't have known about any compensation. That doesn't change the fact that we are to be compensated. I don't get what your trying to get at. We are supposed to receive a message and we are aware of the contents but have not yet received them. Something is wrong here. People who don't get online and check for solutions are just left in the dark till it does get addressed.

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What I am getting at is in response to one of your earlier posts which was erroneous...

"The whole purpose of our refund wasn't for us to repurchase something we already did purchase. It was to compensate us, we were told to wait for a message with a free copy of the game."

We were not told to wait or what the exact purpose of the refund was for. Some even used the refund to purchase the SE edition becuase it was the only one available for those that purchased the CE version. SE or Sony or both screwed those who purchased the CE version, period.

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Originally Posted by beater49

it makes sense because those who purchased standard edition ALMOST did not get into EA.
While we collectors edition purchasers ABSOLUTELY did not get into the EA.

it all boils down to false advertising. we can obviously sue them for false advertising, and a class suit at that.
Free copies and items are the least of their concerns, but lawsuits tend to attract bad publicity, which i believe wont really help ff14:ARR at all.


BTW, please dont forget to like the first post of this thread. Thanks :)

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Man, don't start throwing the word "lawsuit" around. It's excessive and completely unwarranted.

Yeah, it sucks we can't play. Lots of people specifically made time for early access just to be disappointed. But if you start throwing that word around it just makes us look bad, especially since they immediately credited our PSN wallets.

Btw, you should request people like your post on your OP. It'll get more attention that way.

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Originally Posted by Dcc1464

Here ya go Screens from SE guys

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these are for the Standard edition buyers aka lucky bastards. XD

Repost:

Everyone, please like my first post. i read that high views and high likes in a single post MAY prompt investigation from mods. please guys. its worth the try. :)

Apparently people in game are saying you can upgrade to CE later for 20 bucks. So with the 39.99 you spend to get Standard we will be able to upgrade it on the 27th. Just checking back in with you guys with info as I get it cause this does suck balls. I really wanted helm of light and chocobo armor

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Originally Posted by Kamina33

Man, don't start throwing the word "lawsuit" around. It's excessive and completely unwarranted.

Yeah, it sucks we can't play. Lots of people specifically made time for early access just to be disappointed. But if you start throwing that word around it just makes us look bad, especially since they immediately credited our PSN wallets.

Btw, you should request people like your post on your OP. It'll get more attention that way.

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yes maam! please like my OP too. :)

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Originally Posted by Dcc1464

screens have been posted before and no a company does not "HAVE" to give everyone who preordered the product the same. We are getting this for comp due to we dont have EA now and this was a issue affecting those who trusted Sony to get their shit right on the 13-16 release days

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You misunderstand me I'm not saying SE should give all people who preordered a free copy whether they had issues or not. To be fair with all those who preordered a one month free subscription would be best. 3 days of early start is nothing compared to a free month subscription. That way everyone will be fairly treated.

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Originally Posted by NeKr0

Apparently people in game are saying you can upgrade to CE later for 20 bucks. So with the 39.99 you spend to get Standard we will be able to upgrade it on the 27th. Just checking back in with you guys with info as I get it cause this does suck balls. I really wanted helm of light and chocobo armor

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im not buying anything when Std Ed buyers get things for free. lol

i mean i must be compensated too. they totally wasted my time, money and effort. XD

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Originally Posted by Espi

What I am getting at is in response to one of your earlier posts which was erroneous...

"The whole purpose of our refund wasn't for us to repurchase something we already did purchase. It was to compensate us, we were told to wait for a message with a free copy of the game."

We were not told to wait or what the exact purpose of the refund was for. Some even used the refund to purchase the SE edition becuase it was the only one available for those that purchased the CE version. SE or Sony or both screwed those who purchased the CE version, period.

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Your mistaken and i believe myself to be correct. The in game client had a post that said to wait for a xmb message. We were told to wait. Square was the one to let us know while Sony has been quiet.

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Originally Posted by NeKr0

Apparently people in game are saying you can upgrade to CE later for 20 bucks. So with the 39.99 you spend to get Standard we will be able to upgrade it on the 27th. Just checking back in with you guys with info as I get it cause this does suck balls. I really wanted helm of light and chocobo armor

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its better wait.

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Originally Posted by beater49

yes maam! please like my OP too. :)

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Already done.