If You're Having DirectX 11 Crash Issues, REPLY TO THIS!

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05-15-2020, 07:07 AM
Epperson

Crashing to desktop without any sort of Error or warning.
Tried to reinstall. Not sure if it has anything to do with recent graphics drivers or what.
05-15-2020, 07:29 AM
Keliandra

Having the same problem here, I've tried a fresh reinstall of the game and my GPU drivers, as well as some of the suggested fixes without any luck.

Game just randomly freezes for 1-2 seconds before crashing to desktop without any error messages.

Ryzen 7 1700
RX 480

Nothing is overclocked on my system.

UPDATE: I tried disabling the AMD overlay, and this time I actually got an error message when the game randomly crashed!

Quote:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2020-03-26_ 18:14

ffxiv_dx11.exe+318245
ffxiv_dx11.exe+355C4B
ffxiv_dx11.exe+355C2D
???+1BC4C6E7DDC
05-15-2020, 03:24 PM
EnigmaticDodo

Quote:

Originally Posted by EnigmaticDodo

Event Viewer lists an error code: RADAR_PRE_LEAK_64
Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 10.0.18362.2.0.0

Please correct me if Im wrong, but doing some google suggests that the game is about to memory leak and the computer ends the process before it can.

Quote:

Originally Posted by cult

EnigmaticDodo, that's the most technical identification I have seen yet that explains what might be going wrong. A memory leak. One of the moderators here mentioned something about FFXIV having a memory issue (except they blamed it on us, for potentially running software that helps us cheat at the game, or something).

I speak from personal experience that PRE_LEAK can be a VERY costly error!

Reading through this thread, I can see we have collectively put in more time and energy to identify and solve the issue than Square.

Here's hoping they utilize the information to fix it!
05-16-2020, 10:32 AM
KaninUlam

Bump until they address this issue. I want Yoshi P to mention this dammit!!! I know, wishful thinking!!!

Also ran memtest86 with no errors after 1 pass.
05-16-2020, 09:00 PM
SeoyoonRyuuLAMIA

sigh... anyone here that havent played ffxiv for days and still viewing this thread hoping theres a solution or any sort of hope...?
05-16-2020, 11:22 PM
Sove92

Quote:

Originally Posted by ruslan87

snip

"Looks like my GPU is having a major issue but I'll just blame SE anyway"

That unexpected error lists nothing but ATI DLL, Kernel DLL and ntdll, there isn't a single ffxiv_dx11.exe. With that game screenshot, we have telltale signs that this is a problem with your hardware, not the game. Either your driver is having compatibility issues (can try a different driver version) or your GPU is simply dying.

In general, if the error has anything ati or nvw, it means your GPU ran into an issue and chances are fresh installing the driver will sort it out. The error doesn't tell exactly what happened, since we can't debug the game like the devs can, but it does point to components that caused the crash. If the error only has ffxiv_dx11.exe, ???, kernel and ntdll lines, then we most likely have a game issue (if you are to report it, your system info and what you were doing are necessary information, the numbers after + don't actually help the devs at all because the issue did not occur on their machine, they only know the game crashed but not why).
05-17-2020, 03:04 AM
cult

"they only know the game crashed but not why"

gosh, that must be so frustrating for them
05-17-2020, 03:21 AM
ArcaneDisgea

Quote:

Originally Posted by cult

"they only know the game crashed but not why"

gosh, that must be so frustrating for them

Correct. Which is why people making threads with just errors and no other info won't help anything, but like Sove said this is more likely their GPU than anything SE. For better or worse Square didn't manufacture the GPU nor did they install the drivers.
05-17-2020, 06:08 AM
KaninUlam

Quote:

Originally Posted by Sove92

"Looks like my GPU is having a major issue but I'll just blame SE anyway"

That unexpected error lists nothing but ATI DLL, Kernel DLL and ntdll, there isn't a single ffxiv_dx11.exe. With that game screenshot, we have telltale signs that this is a problem with your hardware, not the game. Either your driver is having compatibility issues (can try a different driver version) or your GPU is simply dying.

In general, if the error has anything ati or nvw, it means your GPU ran into an issue and chances are fresh installing the driver will sort it out. The error doesn't tell exactly what happened, since we can't debug the game like the devs can, but it does point to components that caused the crash. If the error only has ffxiv_dx11.exe, ???, kernel and ntdll lines, then we most likely have a game issue (if you are to report it, your system info and what you were doing are necessary information, the numbers after + don't actually help the devs at all because the issue did not occur on their machine, they only know the game crashed but not why).

What if there are no errors and the game just crashes to desktop, is that hardware related? For reference, I have a stock ryzen 1700, 5700xt, 650psu, and 16gb ram.
05-17-2020, 06:29 AM
MrSigy

I'll bump for the people that are experiencing this since 5.25 but aren't that active on the forums. Talking about the crashing to desktop without errors.

I know 11 people who have had it since 5.25
05-17-2020, 08:53 AM
TheElementalFlow

5.2 wasn't the problem until 5.25 came along.
05-17-2020, 09:49 AM
cult

Quote:

Originally Posted by ArcaneDisgea

Correct. Which is why people making threads with just errors and no other info won't help anything, but like Sove said this is more likely their GPU than anything SE. For better or worse Square didn't manufacture the GPU nor did they install the drivers.

No, but they made the only game that crashes across every system listed in this thread. So I guess we ALL have broken hardware, huh?
05-17-2020, 01:53 PM
choobert

i am also getting these crashes no point in post my specs considering ill just get the same generic reply. keep up the good fight. I am seriously considering unsubbing i am rather new player so im not that invested.
05-17-2020, 11:44 PM
giggowhat

Quote:

Originally Posted by ArcaneDisgea

Correct. Which is why people making threads with just errors and no other info won't help anything, but like Sove said this is more likely their GPU than anything SE. For better or worse Square didn't manufacture the GPU nor did they install the drivers.

Yup... that explains a lot Sherlock.. a lot people started threads, with hardware info before... and no matter how powerful is the gpu, the crashes comes. I've seen many powerful hardwares having the issues, even me, I can play games with much more requirements than FFXIV and I don't have problems... RE2 Remake for example.

And plus, people with less hardware can play with normally the game... it's just really hardware? I don't think so.
05-18-2020, 10:46 AM
Kaenneth

Reinstalled for the 8 free days promo; after the last free time fiasco : https://i.imgur.com/6qAPD9O.png

just crash after crash. I've got it where it pops up a crash message and music stops playing, but the game keeps running, but assets start failing to load until I get stuck. So the crash for me is on a background thread of some kind?

I want to pay SE to play, I'm a big fan, I've paid for SIX copies of FF7 so far, FF6 soundtrack on import CDs, Black Mages CD, last month played 3,4, and started 5 again... but I'm not gonna pay for a game that doesn't work.
05-19-2020, 12:51 AM
Sove92

Quote:

Originally Posted by KaninUlam

What if there are no errors and the game just crashes to desktop, is that hardware related? For reference, I have a stock ryzen 1700, 5700xt, 650psu, and 16gb ram.

Impossible to tell. System info + events before the crash are still the best way forward.

And since some ppl above are not taking it properly, let's try this again.

When the game crashes, most of the time you will see a dialog popup with "An unexpected error has occurred. Exiting FINAL FANTASY XIV." followed by a timestamp. This is followed by the exes and libraries where the error occurred. ffxiv_dx11.exe (or ffxiv_dx9.exe, if you are playing DX9 version) is the game executable. ntdll.dll and kernel32.dll are windows components and these don't really point to anything relevant in player troubleshooting.

Now, atidxx64.dll is a component of the ATI graphics driver and there are multiple variations for Nvidia, but they all start with nvw and these all point to a problem with the graphics driver, which could also indicate a damaged GPU and given the artifacting on the earlier quoted post's screenshot, BSOD and the lack of any ffxiv_dx11.exes in the error prompt, we can quite safely say this is a hardware problem.

Now, how many error reports here show any ati or nvidia components in the error prompt? Not that many. So, no, I'm not saying you all have hardware issues, but this one player I quoted quite surely does.

Why a report needs more than just the error prompt? Because they only say which component and at which memory address the error occured in. Memory addresses are not static and change every time you restart the game. Without knowing the system information and the event prior to the crash, the devs have no idea where to even look at. The memory address information is only useful if you also have the crash dump, which the retail client does not provide in any useful form. However, if the devs are able to reproduce the crash, they can get a useful crash dump and find out why the crash happened and fix it.
05-20-2020, 03:34 AM
Ayucchi

In reference to the crashes w/ no errors (@cult, @RaphaelTheDragon) ;

Can someone explain to me how an application is crashing without any logs being generated? I'm still unable to wrap my head around that because, how are we supposed to effectively trouble-shoot this issue without any solid information as to where the problem originates?

In addition to that, when people are suggesting fixes, some of them have seemed to be unrelated (i.e. Dynratygus' response to @cult's thread : https://forum.square-enix.com/ffxiv/...as-weeks-go-by). In this case, how does changing Internet Options settings affect these crashes in FFXIV? I'm not being sarcastic, I genuinely want to know.
05-20-2020, 03:55 AM
tatchunari_

Me too! Have been playing for 2 months and game crashed after I reached Stormblood. When I tried logging in using DirectX 11, the game just shuts itself without any error message :/
05-22-2020, 09:10 AM
Rizon

This has been an ongoing problem since Directx11 was implemented. For the longest time I was crashing hourly. The only way I could eliminate it was to run FFXIV on 1 PC and everything else on another PC. This told me that there is a comparability with the game as it was the only process to crash. I tried to get help through the tech forums multiple times to no avail. I upgraded my PC 6 months ago and run everything on one now with only an occasional crash. As I am 73 and a shut in I always get PCs with the latest technology. Most players cannot afford to spend top dollar for top gear. This was supposed to be eliminated with ARR. Below is my sys info for reference

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Rizon\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32706.230MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37570.230MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.490GB SYSTEM_FREEDISC_SPACE 382.270GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 1031.558GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16353.115 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1371A778-0A43-476E-90E5-2C0BABF055C9}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {2678688D-DE04-476D-83A9-B7078AD93FA0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Headset Earphone (Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {8E126D14-0A56-4DE8-BAAD-9A08B9E3E3FD}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {14F4F190-1E98-11E9-8001444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1EEE8080-1E98-11E9-8006444553540000}
SYSTEM_INPUT_NAME Cordless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {14F518A0-1E98-11E9-8002444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {14F53FB0-1E98-11E9-8003444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {14F53FB0-1E98-11E9-8004444553540000}
SYSTEM_INPUT_NAME Micr
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SYSTEM_INPUT {14F566C0-1E98-11E9-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1EEEA790-1E98-11E9-8007444553540000}
SYSTEM_INPUT_NAME Cordless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1EEECEA0-1E98-11E9-8008444553540000}
SYSTEM_INPUT_NAME Cordless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1EEECEA0-1E98-11E9-8009444553540000}
SYSTEM_INPUT_NAME Cordless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C41742C0-1D87-11E9-8006444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {1EEEF5B0-1E98-11E9-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1EEEF5B0-1E98-11E9-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0F889180-22EE-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31C54890-28C2-11E9-8001444553540000}
SYSTEM_INPUT_NAME Cordless Receiver씻
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0F88B890-22EE-11E9-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {357CF960-28C2-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {357CF960-28C2-11E9-8003444553540000}
SYSTEM_INPUT_NAME Cordless Receiver씻
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B83E5260-9A98-11EA-8003444553540000}
SYSTEM_INPUT_NAME CORSAIR K68 RGB Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B83EA080-9A98-11EA-8004444553540000}
SYSTEM_INPUT_NAME CORSAIR K68 RGB Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B83EA080-9A98-11EA-8005444553540000}
SYSTEM_INPUT_NAME CORSAIR K68 RGB Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B83EEEA0-9A98-11EA-8006444553540000}
SYSTEM_INPUT_NAME CORSAIR K68 RGB Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C721AF0-9AA0-11EA-8008444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

If You're Having DirectX 11 Crash Issues, REPLY TO THIS! - Page 10 - Google Chrome
FINAL FANTASY XIV
PowerDVD
Groove Music
Microsoft Store
Microsoft Store
MainWindow
Groove Music
Amazon Music

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 PPAPI
MSI Afterburner 4.5.0
AORUS ENGINE
Battle.net
EaseUS Todo PCTrans 10.0
Google Chrome
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
FINAL FANTASY XI: Seekers of Adoulin
Norton 360
NordVPN
Norton Secure VPN
Origin
RivaTuner Statistics Server 7.1.0
Steam
WinX DVD Ripper Platinum 8.20.2
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
. . .
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Audials 2020
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
CORSAIR iCUE Software
MyHarmony
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27027
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
Intel(R) Chipset Device Software
FINAL FANTASY XI: Wings of the Goddess
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
Google Update Helper
Intel(R) Trusted Connect Services Client
FINAL FANTASY XI
Apple Application Support (32-bit)
FINAL FANTASY XI: Rise of the Zilart
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
CyberLink PowerDVD 19
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
LightingController
CyberLink PhotoDirector 8
Google Drive
FINAL FANTASY XV WINDOWS EDITION PLAYABLE DEMO
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
NordVPN network TAP
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
FINAL FANTASY XI: Treasures of Aht Urhgan
NordVPN
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Intel® Driver & Support Assistant
Battlefield™ V
Leawo Blu-ray Ripper version 8.2.2.0
FINAL FANTASY XI Seekers of Adoulin
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Mumble 1.2.19
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
RGB Fusion
Driver Easy 5.6.13
Logitech Options
Microsoft Office 365 - en-us
FINAL FANTASY VIII - REMASTERED
FINAL FANTASY XIII
FINAL FANTASY IV: THE AFTER YEARS
FINAL FANTASY V
64 Bit HP CIO Components Installer
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Driver
UpdateAssistant
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Apple Mobile Device Support
iTunes
NordVPN network TUN
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Apple Application Support (64-bit)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 445.75
NVIDIA Graphics Driver 445.75
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA NGX 445.75
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
ASUS Bluetooth Software
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Computing Improvement Program
. .

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 000025A8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00006740
C:\Program Files (x86)\Intel Driver and Support Assistant\DSATray.exe 00003848
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002DF4
C:\Program Files (x86)\NordVPN\NordVPN.exe 00003070
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003AC8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00002FE8
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00000598
C:\Program Files\CyberLink\PowerDVD19\Common\AudioFilter\WowBridge.exe 00003FEC
C:\Program Files\CyberLink\PowerDVD19\Common\CLMPSvc.exe 00000454
C:\Program Files\CyberLink\PowerDVD19\Movie\PowerDVDMovie.exe 00001C24
C:\Program Files\CyberLink\PowerDVD19\PowerDVD.exe 00000958
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000024F4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001E8C
C:\Program Files\Norton Security\Engine\22.20.2.57\coNatHst.exe 000046E8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002820
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002648
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003ED8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00005A40
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002CB4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000272C
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20032.12611.0_x64__8wekyb3d8bbwe\Music.UI.exe 00003804
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003214
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe 00003714
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOverlay.exe 00003734
C:\Users\Rizon\AppData\Local\Amazon Music\Amazon Music Helper.exe 00004CE8
C:\Users\Rizon\AppData\Local\Amazon Music\Amazon Music.exe 000003E0
C:\WINDOWS\Explorer.EXE 00001A94
C:\WINDOWS\System32\svchost.exe 00003090
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000022DC
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000271C
C:\WINDOWS\system32\DllHost.exe 0000440C
C:\WINDOWS\system32\SettingSyncHost.exe 00002770
C:\WINDOWS\system32\cmd.exe 000045B4
C:\WINDOWS\system32\conhost.exe 0000155C
C:\WINDOWS\system32\rundll32.exe 000059E8
C:\WINDOWS\system32\sihost.exe 00001188
C:\WINDOWS\system32\svchost.exe 00001E04
C:\WINDOWS\system32\taskhostw.exe 00001710
C:\Windows\System32\CompPkgSrv.exe 00001484
C:\Windows\System32\GameBarPresenceWriter.exe 00003948
C:\Windows\System32\RtkAudUService64.exe 000036C8
C:\Windows\System32\RuntimeBroker.exe 00006B2C
C:\Windows\System32\SecurityHealthSystray.exe 000030E4
C:\Windows\System32\SystemSettingsBroker.exe 000051D0
C:\Windows\System32\smartscreen.exe 00002DD0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000031AC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000029CC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000020E0
problem with V1.0. ARR was supposed to eliminate this. Hope this information helps.
05-22-2020, 09:59 AM
gabikato

Crashes with DX11 and blinks in DX9

I'm having that same issue since about 2 months ago. With DX11, crashes showing the 11000002 error. I reinstalled Windows, reinstalled the game, updated Windows, etc. Nothing solved this. I tried to play with DX9, and doesn't crash, but every five minutes or when I'm fighting boss in a duty, the screen blinks in White and stays black for around five to tem seconds.

Quote:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\gabik\Documents

ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64 bits (6.2, Compilação 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.2.5
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 20377.730MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23833.730MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 916.782GB SYSTEM_FREEDISC_SPACE 619.306GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 1239.135GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 713.106GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 10188.865 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki127390.inf_amd64_e1ccb879ece8f084\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127390.inf_amd64_e1ccb879ece8f084\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127390.inf_amd64_e1ccb879ece8f084\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127390.inf_amd64_e1ccb879ece8f084\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 10188.865 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki127390.inf_amd64_e1ccb879ece8f084\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127390.inf_amd64_e1ccb879ece8f084\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127390.inf_amd64_e1ccb879ece8f084\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127390.inf_amd64_e1ccb879ece8f084\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon (TM) 530
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6900)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 14276 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0319955.inf_amd64_2ad7f87796600c31\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0319955.inf_amd64_2ad7f87796600c31\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0319955.inf_amd64_2ad7f87796600c31\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0319955.inf_amd64_2ad7f87796600c31\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0768.0012
SYSTEM_GRAPHICS_DRIVER_DATE 10/25/2017 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Alto-falantes (2- Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {078AD784-574B-4649-8511-6FA07EDCBE67}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND 2460G5 (Áudio Intel(R) para telas)
SYSTEM_SOUND_DEVICE_ID {238A326F-D5DE-4C7E-9997-D05EF2439A04}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.24.0000.0003
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 12/6/2017 00:00:00
SYSTEM_SOUND Fones de ouvido / Alto falantes (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {D45D5F4F-DB97-4A50-B6CD-556FED28B811}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8622
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 1/22/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E017EF20-97D3-11EA-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E017EF20-97D3-11EA-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A261F10-9844-11EA-8007444553540000}
SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {09DDCB70-9844-11EA-8001444553540000}
SYSTEM_INPUT_NAME Dispositivo definido pelo fornecedor compatível com HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A2582D0-9844-11EA-8005444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E017EF20-97D3-11EA-8007444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E017EF20-97D3-11EA-8008444553540000}
SYSTEM_INPUT_NAME Dispositivo de Controle de Dispositivo Portátil Convertido
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E017EF20-97D3-11EA-800A444553540000}
SYSTEM_INPUT_NAME Dispositivo de Controle de Dispositivo Portátil Convertido
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {09DE1990-9844-11EA-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E017EF20-97D3-11EA-800C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {09DE40A0-9844-11EA-8003444553540000}
SYSTEM_INPUT_NAME Dispositivo definido pelo fornecedor compatível com HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A261F10-9844-11EA-8006444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {09DE8EC0-9844-11EA-8004444553540000}
SYSTEM_INPUT_NAME Dispositivo definido pelo fornecedor compatível com HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6528C690-9AE9-11EA-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E017EF20-97D3-11EA-8010444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Microsoft Edge
Game crashes on fullscreen e mais 4 páginas ‎- Microsoft Edge
FINAL FANTASY XIV: Mog Station - Google Chrome
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Fotos
Imagens
Fotos
Microsoft Edge
Microsoft Store
Microsoft Store
Calculadora
Calculadora
Filmes e TV
Filmes e TV
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Microsoft Text Input Application
Lista de amigos
Steam — Novidades (1 de 20)
Microsoft Edge
Configurações

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe After Effects 2020
Adobe Media Encoder 2020
Adobe Audition 2020
Battle.net
Diablo III
Google Chrome
Adobe InDesign 2020
McAfee LiveSafe
Overwatch
Adobe Photoshop 2020
Adobe Premiere Pro 2019
qBittorrent 4.2.5
Steam
WebTablet FB Plugin 32 bit
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
OEM Application Profile
Intel(R) Trusted Connect Services Client
CORSAIR iCUE Software
Dell Update - SupportAssist Update Plugin
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
PX Profile Update
Software de dispositivo do Chipset Intel®
Software Intel® PROSet/Wireless
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
AMD Settings
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Dell SupportAssist Remediation
Microsoft VC++ redistributables repacked.
Adobe Acrobat DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Dell Digital Delivery Service
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
AMD Software
Maxon Cinema 4D R21
Wacom
Broken Age
Dead by Daylight
FINAL FANTASY VII
FINAL FANTASY XIV Online
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
WebTablet FB Plugin 64 bit
WinRAR 5.90 (64-bit)
AMD Settings
Dell Mobile Connect Drivers
Dell Power Manager Service
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Dell SupportAssist Remediation
Maxx Audio Installer (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
AMD Settings
Intel® PROSet/Wireless WiFi Software
Dell SupportAssist
Dell Update for Windows 10
Dell Update - SupportAssist Update Plugin
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Intel(R) PRO/Wireless Driver
SmartByte Drivers and Services
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Driver
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 000032F0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000010A4
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00002388
C:\Program Files (x86)\Steam\Steam.exe 000030F4
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000032B0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003E98
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000B50
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000326C
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00002610
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 00001244
C:\Program Files\Dell\DellDataVault\atiw.exe 00003750
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000037AC
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00001DB0
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00003384
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000031DC
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 00000F78
C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe 000033AC
C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00003E70
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002BB4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002BF0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003948
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000211C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 00003558
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002828
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe 000016B4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002AE4
C:\WINDOWS\Explorer.EXE 00002414
C:\WINDOWS\System32\DriverStore\FileRepository\ki127390.inf_amd64_e1ccb879ece8f084\igfxEM.exe 000026C4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002BBC
C:\WINDOWS\system32\DllHost.exe 000042C4
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 00001428
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002F78
C:\WINDOWS\system32\SearchProtocolHost.exe 00001288
C:\WINDOWS\system32\SettingSyncHost.exe 00002294
C:\WINDOWS\system32\browser_broker.exe 00002E38
C:\WINDOWS\system32\conhost.exe 00002620
C:\WINDOWS\system32\sihost.exe 00000D30
C:\WINDOWS\system32\svchost.exe 00003138
C:\WINDOWS\system32\taskhostw.exe 000022F0
C:\WINDOWS\system32\wbem\unsecapp.exe 000019A8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000DC8
C:\Windows\System32\MicrosoftEdgeCP.exe 00004024
C:\Windows\System32\RuntimeBroker.exe 00004AA8
C:\Windows\System32\SecurityHealthSystray.exe 00003104
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001E30
C:\Windows\System32\smartscreen.exe 00003C2C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00004918
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000008C0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000023AC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002220
05-22-2020, 12:23 PM
Ayucchi

So I figured I'd parse through this thread along with the Technical Support section to find any common themes with the hardware combination this issue is affecting ;

Code:

1) Intel i5-3570K / GTX 970 2) Ryzen 1800X / GTX 1080 Ti 3) Ryzen 1600 / GTX 1060 4) Ryzen 1700X / RX 5700X 5) Ryzen 1500X / RX 480 6) Ryzen 1700 / RX 480 7) Intel i9 9900K / RTX 2070 8) Intel i7-8550U / UHD Graphics 620 9) Ryzen 1700X / GTX 1080 Ti 10) Intel i7-4910MQ / GeForce GTX 970M 11) Ryzen 1700 / GTX 1080 12) Ryzen 1700 / GTX 1060 13) Ryzen 1600 / GTX 1080 14) Ryzen 1500X / 1050 Ti 15) Ryzen 1700 / RX 5700 XT 16) Intel i7-7700HQ / GTX 1050M 17) Ryzen 1700X / GTX 1060 18) Ryzen 1600 / GTX 1080 Ti 19) Ryzen 1700 X / RX Vega 64 20) Intel i5-8600 / GTX 1060

This is a small sample size from the people who've explicitly stated their computer information.

Totals from the combinations ;

Code:

AMD CPU's w/ NVIDIA GPU's : 9 Intel CPU's w/ NVIDIA GPU's : 4 AMD CPU's w/ AMD GPU's : 5 Intel CPU's w/ AMD GPU's : 0 Outlier: Intel CPU's w/ Intel GPU's : 1

Even with this tiny sample size, we can see this doesn't only affect one specific CPU & GPU combination (though first generation Ryzen CPU's account for 14 of the 20 computers). There are many other threads out there not in the FFXIV forums where users are experiencing this issue but, unfortunately, hardware information doesn't seem to be useful for identifying the root cause.
05-22-2020, 10:59 PM
Dafire

today i've helped one of my friends,who has an Intel CPU with an Nvidia GPU(RTX 2060) who was being plagued by error 11000002,from the tests we did,it certainly does seem related to the game not being able to get the GPU to display things on screen,in particular VisualFX, my friend's FF14 was crashing sometimes as soon as she logged in,sometimes it would let her play a few minutes... we tried a looot of fixes,including reinstalling windows,FF14,directx,drivers and all, what worked for US(i'm really sorry if it doesnt work for you), is that we went to the Nvidia Geforce settings,and turned all the graphics to the lowest settings(since we couldnt access the settings ingame due to the crash),and so far after an hour it hasnt crashed once!
05-23-2020, 12:13 AM
Maeka

Did you happen to note how many people had driver version 445.87 installed for those Nvidia ones?

Canadane in the other thread seems to think that there's something wrong with 445.87.
05-23-2020, 12:22 AM
Maeka

*sigh*

I am about to freaking give up.

I played for FIVE FREAKING HOURS last night, and two+ hours today, NO problems.

I played for several hours the day before, and the day before that, no problems.

Crashed randomly today. Did a FULL REBOOT with turning the power strip off.... crashed again after being online for like 20 seconds.

EDIT: only one thing I can do is try DX9.0c.
05-23-2020, 03:57 AM
Ayucchi

Quote:

Originally Posted by Maeka

Did you happen to note how many people had driver version 445.87 installed for those Nvidia ones?

Canadane in the other thread seems to think that there's something wrong with 445.87.

I could check but, I don't think it's worthwhile. Rolling back NVIDIA drivers from 445.87 is a common suggestion many have tried without it fixing the problem.

It's safe to say no one really knows why this is happening, since "solutions" can range from rolling back a graphics driver to disabling an entire CPU core. Next I'm sure a suggestion would be to contact your Great Grandfather via a weegee board and have him trouble-shoot the issue :o.

I jest but, I'm out of logical ideas since I don't have any logs to work off of and, I'm not the best at randomly trouble-shooting issues.
05-23-2020, 07:27 PM
bigheadbrandon

SO I fixed my previous ctd loading into a zone by reinstalling, and it played a cutscene just fine. Now I'm crashing with the dx11 error trying to load another cutscene. Love it.
05-23-2020, 07:27 PM
bigheadbrandon

no its cool you should totally have to reinstall a 50gb game twice in a month with no word on the devs as to why this has been happening since 2017
05-24-2020, 06:55 AM
Maeka

Quote:

Originally Posted by bigheadbrandon

no its cool you should totally have to reinstall a 50gb game twice in a month with no word on the devs as to why this has been happening since 2017

Yeah that whole reinstall thing makes my mind boggle too.

I mean, look. If the files are corrupt, then they'd fail an md5 check. So.......md5 the game's files (the game's launcher should be capable of doing this). If they pass, then that's not the problem. Check the Windows Registry to make sure nothing got corrupt in there, takes a few seconds for a program to do. If that passes, then there's nothing wrong with the game's install and we shouldn't be asking a player to download 50 GIGS of data multiple times over.
05-24-2020, 07:09 PM
A_Thorn-y_Person

I don't have crashes, though I do have immense framerate drops that make the game borderline unplayable.

But for some reason it only started 2 days agoe. Untill then there never really were any big problems with crashes.
05-25-2020, 02:28 AM
RuneHowl

Adding in a "me too" here. I just resubbed a few days ago for the first time since 4.0 (logged in once last year for a server transfer during that free period). Was fine for a few days, got my GNB up to 70 with a random crash here and there. Then it just got worse and worse and worse, very rapidly over the last day or two. They've all been errorless CTDs except for two. It wasn't affecting other players 'til this morning when I crashed while tanking mid-Susano, and that's where I drew the line. Now I can't keep the game running for more than 5-10 minutes, and I've tried most everything in the thread and in others.

Specs:
EVGA 1070 GTX SC Gaming
AMD Ryzen 5 1600X
Asus VG248 144hz (older model without gsync)
ASRock AB350 Pro4 mobo
16GB ram

1st crash with a message:
"An unexpected error has occurred. Exiting FINAL FANTASY XIV
2020-03-26_13:14
ffxiv_dx11.exe+318245
ffxiv_dx11.exe+355C4B
ffxiv_dx11.exe+355C2D
???+16788616AAC"

2nd crash with a message:
"An unexpected error has occurred. Exiting FINAL FANTASY XIV
2020-03-26_13:14
ffxiv_dx11.exe+318245
???+1AB70B0EE80
???+1AB3D3C3580
???+1
???+2
???+1AB70B101A0
ffxiv_dx11.exe+379422"

I'm pretty devastated, and put a lot of money back into resubbing/expansion/fantasia. Was really enjoying it, but this is legitimately unplayable now. No other program on my PC has any issues.
05-25-2020, 08:18 AM
FizzyElf

https://preview.redd.it/5u8cyuc4a983...=webp&07ac9e05

This is what fixed it for me on Windows 10 with updated nividia drivers:
1. Back up character data

2. Download the ffxiv setup https://www.finalfantasyxiv.com/playersdownload/na/

3.Uninstall the game through the ff14 setup

4. step1: go into windows settings > step2: go into update & security > step3: go to Windows Security > step4: go into virus and threat protection > step5: go into manage settings under virus & threat protection > step6: turn off real time protection.

5. reinstall ffxiv (When your done don't forget to turn anti virus back on).
05-25-2020, 01:22 PM
JheinaBae

Don't remember quite when it started. 5.0 for sure. Always no-error crashes. Running in Dx9. Still crash. Crash faster in Dx11.
05-25-2020, 11:40 PM
Kewitt

I will find out when I get him and update this thread but one of the bird EX trails mounts, 100% of the time with just that one mount, I crash about 30-60 seconds after using it I get a Direct X error. I didn't care much because I got 30 other mounts to choose from.
None of the other EX trial bird mounts crash on me.
05-26-2020, 11:55 AM
Snoogem
Experiencing same issue as well, I can go for one day with no crashes then suddenly crash 5 times in a row within 30 minutes the next day.
I also experience a variant of the DX11 Error, all animations in game will freeze but I can still chat with other people. Then roughly 20 seconds later I get a DX11 Error.

What I have tried:
- Rollback on every major nvidia driver version (After using DDU)
- Uncap FPS in-game then cap FPS to 60 using RTSS
- Underclocking GPU Core Clock by 100 MHZ
- Reinstall FFXIV from scratch
- SFC /scannow
- Cap FPS in-game to 60 (Fullscreen), disable G-SYNC, set Refresh Rate to 60
- Use NVIDIA Control Panel to set GPU to Debug Mode to undo all factory OC
What I am trying now:
- Disable all forms of overlays + anything attaching onto the rendering pipeline
- Currently updated to latest NVIDIA driver 446.14
- Aggressive GPU Underclocking
- Switching to DX9 Client
What I haven't tried:
- Delete profile settings and redo my entire UI
- Update Motherboard BIOS
- Reinstall Windows
Success Condition: Not experiencing DX11 Error for 1 Week
Switching to DX9 client seems to have "fixed" it. The game is absurdly sensitive to any form of overlays like discord streams. I don't crash if I start the stream from character select menu.
05-26-2020, 05:33 PM
yotsuffy

This issue? First time, and only time, it happened.

https://i.neoseeker.com/mgv/634834/2...61627brn5p.png

No idea what "2020-03-26_19:14" means, it happened 2020.05.24_17:56.

Most recent NVidia driver.
Non-OC CPU: AMD Ryzen 3 2200G
Non-OC GPU: EVGA RTX 2060
"display limit - characters and objects" at minimum.
1080p, all other graphic settings at "maximum".
05-27-2020, 02:06 AM
Koroem

I use a 144hz Gsync monitor and globally cap my system fps at 141fps for all games.

Before 5.0 I would get random DX11 crashes from time to time. Rare, but they did happen. When 5.0 launched I got daily DX11 crashes. They removed that terrible broken 90fps cap at some point and the crashes got worse.

I then used RTSS to limit my game (FFXIV only) to 90fps, but left the frame rate setting in game at 144hz (Refresh Rate 1/1).

I have not had a single DX11 crash in months. I can't say it works for everyone, but cap the engine (properly), something isn't right.
05-27-2020, 03:08 AM
reallyfunnyname

Was more or less crash free for the least 2-3 months, but they came back today with the Terms of Service update. Cant finish a single 24 man or go to half the areas without it crashing.
05-27-2020, 11:05 AM
EnigmaticDodo

Can yall please fix your shi-. This is getting out of hand and going into the unplayable realm.
05-29-2020, 12:31 AM
Maeka

Quote:

No idea what "2020-03-26_19:14" means, it happened 2020.05.24_17:56.

That's the game version.

Anyhow, I switched to dx9.0c and..... no crashes yet.

It's been a week+ I think, and I've done quite a few several hour stints and have yet had any problems with crashing.

Sadly, a few features are not available in dx9 (like large inventory without tabs), but meh. That's better than crashes.
05-30-2020, 04:11 AM
Rizon

Crashes started coming back for me with the latest updates to Windows. An update for my Nvidia also occurred. This still only occurs with the game. No problems with any of my other programs. Until someone from SE can convince me otherwise I firmly believe this is an incompatibility between Windows/DirectX and the game. Whether it's Microsoft's problem or SEs I cannot say. But they need to find out and take the appropriate steps.

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