I think I accidentally NPC'd my Paragon's Helm......

Actually... if something is untradable, how in the Nine Hells can you sell it to the NPCs?

Anyway, my best wishes for your Paragon Crown, Meowie. I know it's a really harsh item to achieve, and its uniqueness can't be left alone.

Hey, did you try to go to the NPC and see if he re-issue you one of those? You know, doesn't hurt tryin'. If you did, sorry for not have read that =)

Your crafting bot failed you this time!


-lulz

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Originally Posted by TheRac25

only the sgms (senior) can do this, the one you spoke to was probly just a glorified customer service rep and didnt feel like bothering his boss, you might have better luck durring jp time getting ahold of an sgm as NA gms are just outsourced stooges

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Outsourced NA GMs = we're talking to someone from India?

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Originally Posted by SniperRifle

This is just like the time I sold my stack of copper ores by accident.

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No, not really, I hope you're being sarcastic because one hour of mining will give you two stacks of ore, Achievement gear/Purchase gear is gone, You can get all the ore you want with a little effort, no amount of grinding, crafting, mining, or sifting through droves of random crap they shove on us in the form of makeshift events will return your gear to you, if you want it back the only option is to delete your character and start again.

This once happened to me back in 09 in XI, called GM and got my gun back within the hour, I think this game just doesn't have any real GMs or they have very few due to the game being free for so long.

Did this guy ever get his helmet back? Or is this going to be like ffxi, "oops someone dropped my black belt, ask gms for help over 6 years and finally get it back."?

In wow, you usually get your item back if you disenchant it via macro within 24-36 hours in the mail...just saying SE, just saying...

The only thing GMs can do in this game is tell you to Return if you get stuck and can't move, or go report bugs on the site. That's it. I was looted once in FFXI and lost my Black Belt and such forever. You just have to move on.

Or reroll....DUN DAH DOH.....

Nope, I never got it back.

Basically I was able to help the GMs by notifying them of the "mistake" under the GM interactions section that said they can help with item restoration, but in return I'm still stuck lol. I don't mind helping them any way I can but I'm still kinda meh about this.

Only chance I have of getting it back is if they make the achievements re-obtainable. Considering the game is going P2P in about a week, I think that's a fair compromise if GMs won't be providing item restoration services.

I made a suggestion thread about it here. Feel free to support it if you'd like.

I remember in FFXI I dropped my ochidu kote and petitioned. They kept telling me they can replace one item only THIS ONCE AND NEVER AGAIN. Had to laugh since basically every other MMO provides this when mistakes happen.

Glad to see the dark ages continues here.

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Originally Posted by MeowyWowie

Contacted GM, got automated message saying there's nothing they can do.

Spoke to someone on live chat, they told me to ask to speak to a GM directly and inquire about an item restoration.

Sent another GM call, and got the same exact automated reply again, even after asking to speak to someone directly.

Replied to the latest GM reply, and currently waiting to hear from them again.

WTF is it that GMs do in this game??? Am I totally stuck now? I'm so mad. At first it was just at myself for making a careless mistake, but now I'm also pissed at this poor excuse for customer service. Isn't this part of the reason payments are starting in January?

Any rep can help me out with this? I'd like a real response regarding my issue, not some copy & pasted generic response (which is always the same, no matter what you call a GM for).

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I hope this gesture helps, meowy.
http://img341.imageshack.us/img341/5648/meowy.jpg

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Originally Posted by Issac

I hope this gesture helps, meowy.
http://img341.imageshack.us/img341/5648/meowy.jpg

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Hmm.

http://img269.imageshack.us/img269/6246/meowy2.jpg

http://img692.imageshack.us/img692/2848/meowy3.jpg

About as much as I expected.

lol, thanks Issac, but unfortunately there's nothing a GM can do for me.

After getting the same response from the GMs so many times I did what they told me to do, which was go to the support center and view the GM interactions section.

This is what it said:

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What issues will the Game Masters be handling?

In FINAL FANTASY XIV, we have a group of support staff called Game Masters, or GMs, that handle various issues that occur within the game. The GMs are available 24 hours a day, 365 days a year.

GMs will appear as player characters in the game and will assist customers on various issues such as when customers are stuck in game geometry, or when they are being harassed by another player. GMs may also handle other issues such as trade disputes and item restoration requests.

In order to report an issue within the game, you will need to submit a GM call. This can be done through Support Desk in the main menu. You can open the main menu by pressing the "-" key.

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After I viewed it I made another GM call telling them that it clearly states that a GM can help with item restoration. This time they replied with this:

http://i1178.photobucket.com/albums/...wywowie/GM.jpg

And now the GM interactions section in the support center says:

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What issues will the Game Masters be handling?

In FINAL FANTASY XIV, we have a group of support staff called Game Masters, or GMs, that handle various issues that occur within the game. The GMs are available 24 hours a day, 365 days a year.

GMs will appear as player characters in the game and will assist customers on various issues such as when customers are stuck in game geometry, or when they are being harassed by another player.

In order to report an issue within the game, you will need to submit a GM call. This can be done through Support Desk in the main menu. You can open the main menu by pressing the "-" key.

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Glad I could help lol - -

Looks like working as GM for SE is a nice job :D
When you're stuck you just return and come on... you get insulted all the time in this game but almost nobody cares! So all the GMs have to do is copy&paste answers(24 hours a day, 365 days a year) xD

That blows, hopefully they can manage to get your crown back but knowing SE....

This thread makes me appreciate other companies like NCSoft/Blizzard, etc. I bold NCSoft because they're epic, got my Aion account back in less than an hr and even items returned that i stated was missing!

I'd like to think its not so much the GM's themselves, because well, did SE ask for the most retarded and useless people as the qualifications for GM job? I doubt it, so it is likely typical SE holding them back, providing them with no tools to do anything and a policy that doesn't let them breathe.

Never going to change though haha.

Yep, SE has terrible GM service. Seriously.

One time in Aion someone accidentally rolled and won an item they were supposed to pass to me (they couldn't wear it either). We sent in a ticket and the shield was in my inventory in less than 8 minutes. Did not need to speak with a GM or anything either. They sent an automated message to me that flashed on my screen and had a little good hunting message in it too. I put the shield on and we just kept raiding. SE needs to get with the times and actually help their players with problems like this. Implementing a buyback would be nice too, as was already suggested.

It's little stuff like this incident that puts a bad taste in people's mouths. Word of these sorts of thngs DO get out, and it ruins company rep. It's bad for PR and bad for the game. If you had just given this kid his crown back initially and you wouldn't be fielding 20 god damn follow-up GM calls about it.

we shoudl all bump this daily, just casue this is a real issue. if anyone else does the same they'd want it back to, that or one day we get lots of ppl to call a gm about missing this at same time, i reammber back in ff11. they hated that ( HNM camps calls lol )

I thought it was bad in XI and now with automatic message, at least in XI you got someone to talk to. You cant get help with anything, the GM's seem so useless...

Like even now, I'm trying to get my XI account sorted and its been over a week but fair enough Xmas and all but the guy constantly keeps forgetting that I've not done the "Transfer" thing, and he keeps going "and if you haven't transferred do this" ........ swear to god they just read 2-3 words and its already CTRL+C, CTRL+V mode.

I hate this generic bullshit, at least with NCSoft the generic one is "While you wait for your human response, here are some topics which might help", by then 10 minutes later the human messages you who actually read your issue and solves it. Its epicsauce.

I would feel absolutely sick. My condolences. :(

They definitely should have a buyback feature for issues like this. It would make life easier for both support and the players.

Also, irreplaceable items like this should be made to be non-vendorable (if that's a word, LOL). If you try to sell it, the game says, "The vendor doesn't want that item". Or the NPC says, "My, my, I'm sorry, I just can't take such a valuable item off your hands." Keeps mistakes like this from happening. And if you truly don't want it (for whatever crazy reason), you're forced to drop it. That way there's no mistake.

A buy back OR cannot sell should be in. Because most untradable is worthless when selling to npc so if you wanted to get rid of that bad you could throw it. This game needs to start thinking about issues that the GM's cant/wont do, eg: this buyback, reporting and ls management ffs.

SE need to improve their GM service and bot detection/elimination if they want people to start paying for it. But I figure their customer service will remain awful/non-existent until at least 2.0.

A Real GM has the ability to spawn/trade unique and untradeable items, no matter how ass backwards SE management process is, I doubt they'd do this differently from every other MMO ever. the problem here is that the GMs we see, the ones in the GM linkshell, that wear unique clothes and go around server roleplaying constantly, those aren't really GMs in the sense of the word, they're just level 1 players with unique gear that SE uses to advertise events, really what you want to do is just try and get in contact with a real GM, however difficult it may be, though Real GMs are just as likely to not care as they are to bump your message down to one of the generic non-powered GMs.

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Originally Posted by viion

A buy back OR cannot sell should be in. Because most untradable is worthless when selling to npc so if you wanted to get rid of that bad you could throw it. This game needs to start thinking about issues that the GM's cant/wont do, eg: this buyback, reporting and ls management ffs.

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they should have certain stuff unsellable so you have to discard it and rare gear shuold have an extra window"are you sure you want to discard this item"

WoW requires you to type delete in a text box to delete epics and characters, harder to type delete into a box then to click yes or press enter imo.

almost 7000 views and over 100 posts, i wonder if you will ever get a dev response."we would like to let you know that we have looked into this matter. Your screwed"

Due to server and engine limitations we can't implement a buyback feature until 2.0. Please look forward to that.

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Originally Posted by syntaxlies

almost 7000 views and over 100 posts, i wonder if you will ever get a dev response."we would like to let you know that we have looked into this matter. Your screwed"

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They need to create a system against tards. Because if you delete a rare item, and even your char, you are a tard. Like ask 100 times before deleting some of those, or Look, think, act. Three step anti tards system.

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Originally Posted by Noir

They need to create a system against tards. Because if you delete a rare item, and even your char, you are a tard. Like ask 100 times before deleting some of those, or Look, think, act. Three step anti tards system.

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Are you implying that I'm retarded? Things like this happen. I mistook my Paragon's Crown for a Peregrine's Helm (very similar) because I did the helm quest only a few days beforehand and thought I forgot to NPC it.

Even a genius like you can make mistakes.

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Originally Posted by MeowyWowie

Are you implying that I'm retarded? Things like this happen. I mistook my Paragon's Crown for a Peregrine's Helm (very similar) because I did the helm quest only a few days beforehand and thought I forgot to NPC it.

Even a genius like you can make mistakes.

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Nope, I'm just saying that you have to live with your mistakes. Same way I do. I lost my asuran gloves because of a bad system that SE created. Can't add collectors items after the account been created. Gm them and got basically a screw you. They won't even give back a item that is inserted in the game via code, gotta erase the char and create a new one to get the item. What makes you think that deleting your item will change their mind. Made a mistake, live with it. That's basically it.

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Originally Posted by Noir

Nope, I'm just saying that you have to live with your mistakes. Same way I do. I lost my asuran gloves because of a bad system that SE created. Can't add collectors items after the account been created. Gm them and got basically a screw you. They won't even give back a item that is inserted in the game via code, gotta erase the char and create a new one to get the item. What makes you think that deleting your item will change their mind. Made a mistake, live with it. That's basically it.

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Thats a bit harsh... I mean you did not "loose" an item, you made the choice of not starting over to get said item. This is a bit different. But yes there are two different GMs, the tier 1 and 2, you will rarely see a tier 2, but they have a lot more power then a tier 1. The problem here is, that FFXIV is so messed up right now, that honestly there is no point in even worrying about lost items, as when 2.0 hits, "everything will be different". Sucks that you lost the item, but to be honest, in the long run, the item is meaningless.

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Originally Posted by Noir

Nope, I'm just saying that you have to live with your mistakes. Same way I do. I lost my asuran gloves because of a bad system that SE created. Can't add collectors items after the account been created. Gm them and got basically a screw you. They won't even give back a item that is inserted in the game via code, gotta erase the char and create a new one to get the item. What makes you think that deleting your item will change their mind. Made a mistake, live with it. That's basically it.

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Great you can go ahead and live with it, I'd rather not and get back stuff that I should have since every other mmo on the planet that isnt developed by SE allows you to and understands: You're human, you make mistakes, and we're here for you.

You dont get any support from SE, that is the issue, it might just be a lost item here that is representing the issue that GM's are worthless but its just a situation to represent the cause that needs to be addressed.

We need better customer service and in-game support!

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Originally Posted by Noir

Nope, I'm just saying that you have to live with your mistakes. Same way I do. I lost my asuran gloves because of a bad system that SE created. Can't add collectors items after the account been created. Gm them and got basically a screw you. They won't even give back a item that is inserted in the game via code, gotta erase the char and create a new one to get the item. What makes you think that deleting your item will change their mind. Made a mistake, live with it. That's basically it.

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Well if you're OK with poor customer service that's fine. But many others, myself included, expect more from a AAA P2P MMO.

Right now there is absolutely nothing a GM will do for you.

Lost an item? "Sorry, we can't help you."
Got stuck somewhere in the map? "Please use the return feature."
Being harassed by another player? "Please use the blacklist feature."

Until recently, all 3 of those were listed in the GM interactions menu. The ONLY one that a player couldn't resolve themselves would have been item restoration, but that's no longer available. The latter two are still listed as something that a GM can help you with, but in reality they won't do anything about it themselves. You'll just get a response like the ones I just listed.

If they're going to take ideas from other MMOs, like Yoshi has stated, customer service should be a priority as well.

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Originally Posted by Kailea_Nagisa

Thats a bit harsh... I mean you did not "loose" an item, you made the choice of not starting over to get said item. This is a bit different. But yes there are two different GMs, the tier 1 and 2, you will rarely see a tier 2, but they have a lot more power then a tier 1. The problem here is, that FFXIV is so messed up right now, that honestly there is no point in even worrying about lost items, as when 2.0 hits, "everything will be different". Sucks that you lost the item, but to be honest, in the long run, the item is meaningless.

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The point is, we like useless items because they are / will be rare. That's why we don't want to lose it. Not because of being good, but because after 5 years, you look back and there they are. Anyway, point made, they won't give back none, mosty because they gotta be fair to everyone and who knows how many are in the same situation... Maybe if they want to be nice in the future, which I doubt, they can look into that.

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Originally Posted by MeowyWowie

Well if you're OK with poor customer service that's fine. But many others, myself included, expect more from a AAA P2P MMO.

Right now there is absolutely nothing a GM will do for you.

Lost an item? "Sorry, we can't help you."
Got stuck somewhere in the map? "Please use the return feature."
Being harassed by another player? "Please use the blacklist feature."

Until recently, all 3 of those were listed in the GM interactions menu. The ONLY one that a player couldn't resolve themselves would have been item restoration, but that's no longer available. The latter two are still listed as something that a GM can help you with, but in reality they won't do anything about it themselves. You'll just get a response like the ones I just listed.

If they're going to take ideas from other MMOs, like Yoshi has stated, customer service should be a priority as well.

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I'm sure that when it goes p2p they will offer a better service. That's the whole reason for it anyway.

Well, they got 8 days then lol.

It would be nice if you could get back special items like this if you had earned them previously. I dropped some items and I regret doing so now but I made that choice and I have to live with it. In the case of an accident I do think a GM should replace, its not like you are farming the things and NPCing them for 1 gill each on purpose...

FFXIV is definitely not a AAA mmo. Not by the longest stretch of the strangest imagination...

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Originally Posted by GreyJorildyn

FFXIV is definitely not a AAA mmo. Not by the longest stretch of the strangest imagination...

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That depends on how you define a AAA MMO.

It doesn't necessarily have to mean a successful MMO. It's more often used to describe MMOs created by large companies and/or an MMO with large production costs. FFXIV falls under both categories.

3 things: Better customer service, buy back system, rare/event items have no gil sale price and therefore cannot be sold to NPCs.