How long did it take before you were able to speak with a GM in game?Quote:
Originally Posted by scarebearz
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10-08-2013, 03:15 AMKevinC
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10-08-2013, 03:32 AMscarebearz3 trys using the in-game system, I made it clear in the title I'd like to speak to an actual GM ASAP, the 3rd time.Quote:
Originally Posted by KevinC
Was perfectly polite in the mails and he pm'd me after 10-15 mins of it being sent. -
10-08-2013, 03:36 AMKevinCWow that's nice, wonder if there's any of them active at night... Only 10-15 mins for a reply is pretty great. So you sent 3 mails in row and he replied on the last one?Quote:
Originally Posted by scarebearz
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10-08-2013, 03:44 AMscarebearz
sent 1 friday, automated reply
sent 1 sat morning - reply saying they will pass it on.
sent 1 mon evening - in game response by an actual GM!
Make sure to put in the title you want to speak to a GM in game asap. -
10-08-2013, 03:48 AMKevinCThanks, hope you get your gils back!Quote:
Originally Posted by scarebearz
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10-08-2013, 04:13 AMscarebearz
Options - Support Desk - Information - In-Game Support - Ask Question
:) -
10-08-2013, 04:25 AMDaasNot for nothing, there's no shortage of threads on how difficult it is to amass gil in this game in the first place based on quest limitations etc. The statement has been made several times that gil is more often moved from one person's stack to anothers more than actually acquired/earned etc. Now where oh where do you think the millions of gil came from that were used to buy the materials etc that "unfairly targeted" people sold? That's how SE is qualifying the bannings and reductions, by dealing with everyone even indirectly affected.Quote:
Originally Posted by Jacotto
The booming economy that created these bank rolls was based on illegal means in the first place, there's no pretty way to deal with it. -
10-08-2013, 04:46 AMscarebearzThen why are the mid-high end crafter's etc who had 5-8mil when we were suspended and 10mil+ now after the week, still able to keep their gil?Quote:
Originally Posted by Daas
Everyone is somehow effected by RMT gil, including you.
By your logic you gil should also be divided by 100, along with everyone else who has traded or used the market. -
10-08-2013, 05:15 AMlordjoosie
It's amazing how many people are jumping into these threads without even reading the posts, and assuming things that just aren't true. Even some who have been posting here for pages/days are still spreading incorrect information. (come on Jacotto, you know better) I'll go ahead and recap for you to save you time.
The people who were suspended WERE NOT chosen because gil buyers bought their items. If everyone who had gil from gil buyers got suspended, there'd be about 12 people left on the servers. If they only suspended those that sold a lot of items or large items bought by gil buyers, 1000s more (including myself) would have been suspended. They didn't suspend people they knew were innocent in order to make an example to gil buyers. And they didn't suspend everyone over a threshold amount of gil (unless they flagged the people 10 days or more before the suspensions,which is still possible)
The best guesses we have right now are they flagged people around 2 weeks after launch with a threshold amount of gil, they used a gil into and out of market board function, or they flagged people that transferred a certain value of items/gil to and from characters not on their accounts. We'll never know for sure because they can't tell us. It would be too easy for cheaters to sidestep it if they knew exactly how it works.
What amazes me is how people can defend the stripping gil from crafters that gil buyers bought items from theory. (thank god this is total hogwash) None of us would play a game that this happened in. Let me try to break this to you gently. If you have ever sold anything. If you have 1 gil from anything but quests/leaves/npcs. You have gil on your character that passed through the hands of a gil seller/buyer. If you've bought anything from the market board, a portion of your gil has gone to a gil seller/buyer.
The big problem with how this all went down is the way it was handled. It's obvious they used an automated system to pick people and to punish people in order to get as many offenders as possible with as few dollars spent on staff as possible. They knew at least a couple people caught in the net would be false positives, so they just nuked everyone's gil rather than ban. The issue here, is not only is this grossly unfair to the few innocent people, but it's nowhere near an acceptable response for the guilty ones.
What should have happened, is during the suspension, they should have verified whether or not people cheated. If they did, perma ban. If they did not we're sorry, here's all your items/gil back and the 7 days you paid for and couldn't play. -
10-08-2013, 05:22 AMBegeta..and yet you and your "club" still post on the forum of a game you've unsubbed?Quote:
Originally Posted by KevinC
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10-08-2013, 05:30 AMApolloGenX
Ran into a jerk this weekend killing Dark Devices mobs to trigger fate early to prevent people from getting exp. They claimed it was in "protest" of this issue. They did this for hours and hours, all night long for several nights.
It's unfortunate if this happened to you as a player- being a complete jerk to other players doesn't make anyone sympathetic, nor does it "punish" SE. So, if you are mad about this issue, please don't go throw temper tantrums on your server about it.
SE making a mistake is bad... acting out like a petulent child over it should be a wake up call to ask yourself what you are doing with your life. -
10-08-2013, 08:22 AMErvinMaybe they just arent part of the 7000 accounts that were effected. 7000 out of 1mil players is 0.007 out of the playerbase. Many companies in the MMO industry also look at things like exploiting the market/bugs etc and determine their actions from that. If you just sell stuff casually without making an abnormal profit most companies wont see it as exploiting, but selling things for very high prices so early on in game will raise some flags.Quote:
Originally Posted by scarebearz
Thats why many are unaffected, since many of us have just sold stuff very casually as a side effect of mining/killing mobs/harvesting.
Chances are you've been effected more by the RMT/bots/cheaters than the rest. There is a reason why it's only 7000 accounts that are effected, and most of those are RMT accounts. The leftovers were in the 600 range or something, 0.0006 of the population.
I'm not saying you did something wrong by intention, it just happened to end up that way. SE can do very little, it was alot of wrong gil circling the market, it had to be removed.
367,700 million split over 7000 accounts is roughly 52528571 per account. Sure most of those likely sit on RMT accounts, but chances are high that many of the accounts that got suspended and reinstated with reduced gil had taken huge benefits from those marked gil. So your logic is flawed by saying everyone should be divided by 100, since only 7000 accounts got flaged i.e 0.7% of the total accounts. Since they have singled out so few accounts, chances are quite high they have done some good research. -
10-08-2013, 10:30 AMDiscordia
I'm willing to bet that quite a number of those 7,000 players were, in fact, legitimately banned or had gil stripped. What puzzles me is the inconsistent manner in which gil was removed, which only serves to underscore lordjoosie's point. I've no doubt in my mind that there is a very, very small numer of those 7,000 players that were legit in their activities (albeit outside of the norm, considering how many hours they must've devoted to this game already) Putting aside opinions on whether or not playing this game in such a hard core way is a good thing, SE needs to re-evaluate their procedures and possibly look into investigating protested accounts (mind you, not automatically refunding them their gil, etc., but merely to just have a second look to make sure they didn't flag the wrong accounts)
I've seen perfectly legitimate Free Companies with members who bot, hack or even spam RMT ads. And I've reported whole Free Companies as well (they were owned and run by RMT) The game right now is so infested with RMT, I feel sorry for SE ... they just need to hire more people. -
10-08-2013, 10:42 AMscarebearzThis ^^ .Quote:
Originally Posted by lordjoosie
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10-08-2013, 11:57 AMlordjoosieI think we agree on most everything. The only part I think you're mistaken, is when you read "had unauthorized gil removed" you're assuming they meant that there was "dirty" gil on your account, and it was removed. In fact what they're doing is accusing you of being a gil buyer. Since they decided it would be too much work/ or were unable to determine how much gil each individual bought, they just nuked everyones to 1%. This is where the problem comes in, because in an automated system there will always be false positives. By skipping the step of verifying each account, they guaranteed that some innocent people would be effected. I assume they realize this, which is why they didn't just outright ban.Quote:
Originally Posted by Jacotto
I personally don't necessarily want an official statement telling us what system they use to pick people, because it'll make it easy for cheaters to avoid the net. What I would like though is for them to stop disciplining people without verifying they broke a rule. We prepay for the time spent in the game, and if that is going to be taken from us we deserve to have them take the time to make sure we broke the rules before taking our time away. -
10-08-2013, 07:43 PMTarubabyUnfortunately scarebarez I did exactly this and received this reply:Quote:
Originally Posted by scarebearz
Unfortunately, the matter you have reported cannot be addressed through an in-game GM call. For assistance, please contact our Support Center by visiting hthttp://support.na.square-enix.com, and choose FINAL FANTASY XIV. You can search orfor possible resolutions in the Knowledge Base, or click on Contact to begin a help qurequest. Representatives are available Monday through Friday, 9AM to 6PM Pacific e,Time, and will work to provide you with the best possible resolution.
Thank you for your patience regarding this matter.
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I don't think we're going to be resubscribing... -
10-08-2013, 08:08 PMscarebearzGet them to contact you in-game, you seem to have got an automated message.Quote:
Originally Posted by Tarubaby
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10-08-2013, 08:12 PMKevinCI got an automated message tooQuote:
Originally Posted by scarebearz
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10-08-2013, 09:14 PM10TailBeast
So let me see if I can sum up this stupidity, SE basically said that 99% of the Gil that passes through the market is dirty RMT money and apparently the NPCs that give gil or bronze/silver/gold pieces for quest rewards are RMTs, too. That about cover it? Wtf SE, wtf................................. And now topics are being deleted and the whole thing is being ignored and swept under the rug? This game is toast. Botters and spammers continue on their merry ways and legit players get the hammer.
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10-08-2013, 10:22 PMKevinCSE don't seem to realize that it hurt their player base even if didn't get hit by this. It shows that if you ever got a issue, you will most likely get no help at all.Quote:
Originally Posted by 10TailBeast
Can't believe they are ruining such a great franchise. -
10-09-2013, 10:32 AMscarebearzPeople are more active talking about this issue in game than on the forums.Quote:
Originally Posted by KevinC
Some who were not effected are seriously considering not re-subbing due to this, as they thing it may happen again and maybe to them next time. -
10-09-2013, 10:32 AMDarkiI ask partly out of curiosity and partly out the fact that the line of thought boggles my mind. First of all there are rules and then there is common sense. Second, money once lost/spent can be reacquired many times over. Time on the other hand is another story. Once time is spent, it's gone forever. It's this very philosophy why SE posted a "don't forget about your life" message every time a player logs into Final Fantasy 11.Quote:
Originally Posted by Ramiren
To be fair, scarebarz has already posted that he is saving up for expensive gear for him and his wife. I can respect that. KevinC also made a good point. We don't know what the houses will cost so why not aim high?
It's the whole "spending time to make money with no goal" thing that leaves me scratching my head. Why throw time out the window over money if you have no goal? I just think it's such a waste. But that's me. -
10-09-2013, 11:32 PMscarebearz
Bump - Can a Community rep please respond to this?