If you play other online games before coming to FFXIV you might have a different view.
Trust me, there is a reason this game is popular right now... not Fortnite popular, but it scratches that online RPG itch that's been sorely lacking. Notice they didn't release everything all at once, I mean we still have Heaven on High and new Eureka in the coming weeks. There's also the new Ultimate raid if you're into that, but it's make for a tiny fraction of hardcores.
Maybe if this game were a full time job to you I can get where you're coming from, but most folk probably have a few hours per week to invest and it works for them.
