Audio popping issue

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Originally Posted by thesm1l3y

With mute globally you mean turn down the master, right?

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Yes, i encountered several second lockups on P4 myself since the floor mechanics introduce additional sound sources pushing beyond the limit.

I can say that since the Endwalker launch I have this issue and it got worse after the patch.

I do enjoy the game as I can and love it, but for someone that is musician this kind of issue really upsets me!

unlike some fan boys who have already commented here, even though I love this game, I know there are things that can and should be improved and this, mainly, is one of them.
I know they may not know what causes the problem or where exactly it is, but not recognizing that there is a problem having a thread already with so many comments containing good information is simply dishonest, something I didn't expect from Square Enix.

As a customer we all have a right to demand a full working product, that is what we expect when we buy something. I trust they'll find and solve the problem, I hope at least. But for now their behavior about this issue is disappointing.

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Originally Posted by Ravnus

I can say that since the Endwalker launch I have this issue and it got worse after the patch.

I do enjoy the game as I can and love it, but for someone that is musician this kind of issue really upsets me!

unlike some fan boys who have already commented here, even though I love this game, I know there are things that can and should be improved and this, mainly, is one of them.
I know they may not know what causes the problem or where exactly it is, but not recognizing that there is a problem having a thread already with so many comments containing good information is simply dishonest, something I didn't expect from Square Enix.

As a customer we all have a right to demand a full working product, that is what we expect when we buy something. I trust they'll find and solve the problem, I hope at least. But for now their behavior about this issue is disappointing.

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Official response of the support service

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Originally Posted by Zhexos

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

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Originally Posted by minopoki

Back to this subject, I've finally been able to lower my temperatures.
It turns out the problem wasn't my coolers being too old, but, and I am ashamed to say it, but because my radiator was FILTHY :eek:
After CLEANING it (and only superficially, for I haven't removed it to clean it), my temperature average dropped about 20ºC :eek:
The image below shows how it got after playing the game for about 10-20 minutes, much much better than my previous temperature numbers:

https://i.imgur.com/7flRs8d.png

So, when my CPU stays at 4.1GHz, game doesn't stutter (although, I'm not sure if it's 100% good), but the thing is my CPU STILL THROTTLES.
When the Temperature #1 of the image above gets to 58-60ºC, the CPU throttles, and goes down to 1.4GHz, and stutter keeps happening.
(Differently to what I have said before, Temperature #1 seems to be the MB CPU Socket temperature, and not the MB temperature, which is likely to be Temperature #2)

Before cleaning the radiator, it would throttle at 75ºC, but now at 58ºC, which is weird, considering the specifications say my CPU max temperature is 70.5ºC.

Lowering the game graphical settings to the lowest, and even FPS to 30, makes it throttle less, but it still happens.

I still have some things to try the next few days:
- a better cleaning of radiator, by removing it and taking out all of the dust that's still there;
- one of my 3 internal fans (not the CPU ones) is not moving, so replacing it might help;
- trying other suggestions from this thread to relieve stress.

But if someone has any suggestions on how to avoid throttling, I would appreciate it.
Not sure if GPU being around 70ºC makes any difference. I heard this value was ok for GPUs...

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Glad that worked out for you. As far as throttling, if it isn't your temperatures you need to check you pc power settings. "Full power", nothing turns off till you turn it off needs to be set. Having a faulty fan that isn't even moving is directing power to a node that isn't spinning, eventually it will get so hot it melts and could potentially start a fire; so you need to fix that. System specifications for "max" temp mean that is the point the product starts to fail. It will start failing long before it gets there as well, that is just the point their testing indicated it happened all the time. And anything past max could permanently damage the equipment.

Quote:

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Originally Posted by Zhexos

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

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Should maybe have the developers have a dedicated AMD rig they test all these new patches and fixes on, instead of assuming we all use intel processors.

"We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue."

Just say it is only affecting AMD processors. *eye roll*

we also have this tidbit: Quote Originally Posted by Nommers View Post
Sorry, but this is the very first thing Square Enix told us to try several weeks ago, and as far as I know it didn't work for anyone.

There was another tweet from Soken yesterday promising that fixes will be included in "the next version." https://twitter.com/sokensquareenix/...792569867?s=21 I sincerely hope he doesn't mean 6.1 because that is months off. The post-6.05 Known Issues post on Lodestone mentioned that they wanted to have the two listed issues fixed by the weekend. One's already been fixed. Maybe there will be another patch today fixing the other one that also attempts to address the audio. I don't exactly have my hopes up but I guess we'll see.

EDIT: There's also been a post by a community rep over on the Japanese forums: https://forum.square-enix.com/ffxiv/...=1#post5797104

DeepL translation:


Together with Soken's tweet, this is very good news. The post immediately following this also mentions that FX series CPUs are a rarity in Japan. Given the apparent inconsistency in how the bug affects other hardware configurations I suppose it makes sense that the issue would take a long time to track down. I'm still praying for a Lodestone post so that we don't have to dig through twitter and filter forum posts through the language barrier. Still, here's hoping this is fixed sooner than later.

Says right at the bottom the Japanese culture doesn't use AMD processors. (Something I also said)

I would also like to add over-clocking your amd processor works for the base game and most of the expansions, once you get to the newest one... it is no, something clearly isn't working right no matter what you do. I'm not even going to play anymore into the new expansion until that is fixed... it isn't even grit your teeth and bear it and sometimes it works level. It is always going bad.

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Originally Posted by XenophineEX

Just say it is only affecting AMD processors. *eye roll*

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I don't think that's true though.

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Originally Posted by rojimboo

I don't think that's true though.

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Only thing I can find about intel users having this issue is people saying they have friends that have the issue. All that replied here have AMD's. (and whatever a bulldozer is)

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Originally Posted by XenophineEX

Only thing I can find about intel users having this issue is people saying they have friends that have the issue. All that replied here have AMD's. (and whatever a bulldozer is)

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Bulldozer are the FX series CPUs from AMD.

ahh, so still amd lol.

had to look it up to double check https://en.wikipedia.org/wiki/Bulldo...oarchitecture)

After looking further "early fx" processors used bulldozer and that was switched to Vishera/ Piledriver later
https://www.anandtech.com/show/6396/...-fx4300-tested

(I'm on Vishera with an FX-6300 6 core) a.k.a. "Piledriver"
https://en.wikipedia.org/wiki/Piledr...oarchitecture)

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Originally Posted by XenophineEX

Only thing I can find about intel users having this issue is people saying they have friends that have the issue. All that replied here have AMD's. (and whatever a bulldozer is)

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Search results for "intel" from this very thread (I was not particularly thorough and not everyone posts their specs - I bet you can find more if you look through the bug reports):
https://forum.square-enix.com/ffxiv/...el#post5768544
https://forum.square-enix.com/ffxiv/...el#post5768383
https://forum.square-enix.com/ffxiv/...el#post5774015
https://forum.square-enix.com/ffxiv/...el#post5776300
https://forum.square-enix.com/ffxiv/...el#post5795655 (this rig is very much in the high range right now)
https://forum.square-enix.com/ffxiv/...el#post5783424

Once again, Square Enix has acknowledged that this is a software problem, it is on their end, and that they have to be the ones to fix it. Do not let anyone tell you that your computer is at fault.

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Originally Posted by Ravnus

As a customer we all have a right to demand a full working product, that is what we expect when we buy something. I trust they'll find and solve the problem, I hope at least. But for now their behavior about this issue is disappointing.

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Amen. Tweets and forum posts do not constitute a sufficient official response for a gamebreaking bug that's persisted in a subscription game for a month and a half.

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Originally Posted by Nommers

Search results for "intel" from this very thread (I was not particularly thorough and not everyone posts their specs - I bet you can find more if you look through the bug reports):
https://forum.square-enix.com/ffxiv/...el#post5768544
https://forum.square-enix.com/ffxiv/...el#post5768383
https://forum.square-enix.com/ffxiv/...el#post5774015
https://forum.square-enix.com/ffxiv/...el#post5776300
https://forum.square-enix.com/ffxiv/...el#post5795655 (this rig is very much in the high range right now)
https://forum.square-enix.com/ffxiv/...el#post5783424

Once again, Square Enix has acknowledged that this is a software problem, it is on their end, and that they have to be the ones to fix it. Do not let anyone tell you that your computer is at fault.



Amen. Tweets and forum posts do not constitute a sufficient official response for a gamebreaking bug that's persisted in a subscription game for a month and a half.

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So would it be safe to say with such a small sample size (I looked as well) that we can conclude that this issue is plaguing AMD machines with almost 99% efficiency? A few of those with Intel having issues may be able to fix it totally on their end as well. Whereas those with AMD are jumping backwards through flaming hoops of fire and landing on tightropes with hot coals and blades poking out underneath while walking backwards blindfolded to get the same efficacy.
And any attempt to fix said problem while anywhere near primetime that requires restarting the game will be met with a 1 hour plus log-in que?

Let say I want to try something else with graphics, currently, if I log out I will be waiting till 8:30 or longer to get back in. It is 7:05pm pst

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Originally Posted by XenophineEX

(I looked as well)

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Quote:

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Originally Posted by XenophineEX

Only thing I can find about intel users having this issue is people saying they have friends that have the issue.

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?

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Originally Posted by XenophineEX

A few of those with Intel having issues may be able to fix it totally on their end as well.

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Where are you getting this idea?

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Originally Posted by Nommers

?



Where are you getting this idea?

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From the fixes we have been talking about here for nearly 2 months...

Overclocking your processor, setting to high power, setting up virtual ram on drives other than the one running final fantasy, making sure your machine is cool to name a few. But if I'm going to do a synapsis, might as well go over all of them.
Updating all audio codecs on your machine, updating audio drivers, updating video drivers, updating motherboard drivers, updating usb drivers, updating windows 10.
Going through device manager and disabling all instances of "turn off this device to save power when not in use". Running your fans at at least 80% at all times.
Cleaning out your peripherals.
Making sure your heatsink is seated correctly, make sure the thermal paste is also sound. Make sure all IO drivers are up to date (may take some searching for specific motherboards).
System performance setting needs to be set to active programs, not background services.
And finally setting final fantasy to high - real time priority in task manager under services.

In game setting visible object count lower helps. low to minimum for that setting. Other players effects disabled. Sound position 100% on character. Mute controller sound.

A few more extreme methods are to run the game in a smaller windowed size, and disabling all other programs/ web browsers. But I've had it still stutter in a tiny window. (1/16th of my 42inch screen)

We have tried capping and upcapping the framerate as well... stutters at 242 frame a second (uncapped tiny window), and it stutters at 60 and it stutters at 30. No frame rate dips happen during any of the audio slowdown/ clicking/popping/ stuttering.

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The post about a someone talking about a friend with intel reporting this issue is searchable and findable on the first page of results typing intel.

Of the six posts I linked in which Intel users were suffering from the bug, one person alleviated the issue (by 90% in their estimation) by cleaning out the dust in their machine. Another solved an issue with their audio dropping entirely but still had the stutter. Not one of the six posters was able to "fix it totally." I don't understand what point you're trying to make with Intel users supposedly being in a better position to fix it - there's no evidence to suggest this at all as far as I can see. The queues are a separate issue. I agree, they suck, but EVERYONE is dealing with that.

As I've said way too many times in this thread, you can try upgrading if you have the money, but the only fix for the actual technical problem that's causing all of this can only come from Square Enix. They are aware of the problem and will be trying to get it fixed before 6.1, but we have no idea when that will be. The best things you can do are to submit a bug report if you haven't already, cancel your sub, be patient, and play another game for a while.

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Originally Posted by Nommers

Of the six posts I linked in which Intel users were suffering from the bug, one person alleviated the issue (by 90% in their estimation) by cleaning out the dust in their machine. Another solved an issue with their audio dropping entirely but still had the stutter. Not one of the six posters was able to "fix it totally." I don't understand what point you're trying to make with Intel users supposedly being in a better position to fix it - there's no evidence to suggest this at all as far as I can see. The queues are a separate issue. I agree, they suck, but EVERYONE is dealing with that.

As I've said way too many times in this thread, you can try upgrading if you have the money, but the only fix for the actual technical problem that's causing all of this can only come from Square Enix. They are aware of the problem and will be trying to get it fixed before 6.1, but we have no idea when that will be. The best things you can do are to submit a bug report if you haven't already, cancel your sub, be patient, and play another game for a while.

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I appreciate the sentiment, but all of my posts are in this thread. I'm not going anywhere till this issue is fixed. Then you will never hear from me again. =)
6 intel people out of 10000 amd users is still 99% amd users. Statistics not your thing?

Doesn't matter, they said they are finally aware of this issue on AMD machines. They aren't very common in Japan because it is mainly a North American budget processor. Advanced Micro Devices, Inc. (AMD) is an American multinational semiconductor company based in Santa Clara, California.

I expect a fix to happen within 2 weeks, and sales to resume again around the same time.

I was going to get my wife to play... but during several "super awesome boss fights" the audio stuttering started happening... embarrassing as hell when you are trying to bring someone into the game... She immediately noticed and said what the hell is that... if your pc can't run it mine damn sure can't and I tried to explain it was something they were working on but that with the sales taken down... she may never join me in this game now.

My point was that Intel users are not in a better position to FIX the stutter, which seemed to be the argument you were making - I'm not arguing against the fact that they aren't affected as often (they certainly aren't complaining as often). 6 Intel users having the problem in this thread is 6 more Intel users than you appeared to be willing to acknowledge a few posts ago. I apologize if I wasn't clear.

Furthermore, while I'm aware of the scarcity of AMD CPUs in the Japanese PC market, Square Enix did NOT specify that they are only aware of this issue on AMD machines.

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Originally Posted by Zhexos

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

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This doesn't specify AMD at all, and just as importantly, it also acknowledges that recent processor models are having the problem.

Also, while I do still highly recommend finding something else to play in the meantime, please don't take anything I say as a request to stop complaining about the bug. Personally I'm happy to make as much noise about this as possible. For anyone with social media, PLEASE use it to raise awareness as much as you are able - but remember to BE RESPECTFUL.

OMG, please do not start an AMD vs. Intel flamewar here. :)

And there are reports that Intel CPUs are also affected in very rare cases. The AMD Bulldozer is affected mostly because the architecture of this CPU type is very special. Unfortunately the CPU cores share many things like caches, FPU units etc. and it can quickly lead to bottlenecks. This is the resaon why this CPU cannot unfold its theoretical potential in real world applications and Intel CPUs were much better at this time.

But the real reason for the problem is, that they have screwed up some things in the client. Again, with the information that there were "some digits not adjusted correctly" you can assume that they use a wrong data type somewhere. And processing of this data type can be slow on some CPU types.

Cheers

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Originally Posted by Larirawiel

OMG, please do not start an AMD vs. Intel flamewar here. :)

And there are reports that Intel CPUs are also affected in very rare cases. The AMD Bulldozer is affected mostly because the architecture of this CPU type is very special. Unfortunately the CPU cores share many things like caches, FPU units etc. and it can quickly lead to bottlenecks. This is the resaon why this CPU cannot unfold its theoretical potential in real world applications and Intel CPUs were much better at this time.

But the real reason for the problem is, that they have screwed up some things in the client. Again, with the information that there were "some digits not adjusted correctly" you can assume that they use a wrong data type somewhere. And processing of this data type can be slow on some CPU types.

Cheers

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Thank you! You said it better than I could have. At this point, it doesn't matter what CPU you have that is having trouble. Square literally said it is on their end, not ours. So debating what CPU has it worse is moot point and a waste of time. Just sit back, chillax, and wait for the fix.

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Originally Posted by XenophineEX

Only thing I can find about intel users having this issue is people saying they have friends that have the issue. All that replied here have AMD's. (and whatever a bulldozer is)

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You're skipping over posts then, slow down and read them thoroughly.

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Originally Posted by ClaraKitty

Just sit back, chillax, and wait for the fix.

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This. And on that note, Square recently made this post on Eternal Bonding restrictions: https://na.finalfantasyxiv.com/lodes...8c8d4b1d07e380

I never pay attention to these kinds of posts, but some friends seem to think that the density of potential emergency maintenance dates within the same week(s) was unusual. We're already past the first group of three dates. But, theoretically (big emphasis there - I don't want to get anyone's hopes up), they could use any one of these emergency maintenance periods to push a hotfix. It might not be related at all, and even if it is, it might take longer than they expect. We should NOT let ourselves be disappointed if these dates come and go without the audio being fixed. But can anyone who regularly looks at Eternal Bonding restriction posts comment on whether this is a particularly strange list?

Before anyone asks, yes, I am painfully aware I am grasping at straws.

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Originally Posted by Nommers

This. And on that note, Square recently made this post on Eternal Bonding restrictions: https://na.finalfantasyxiv.com/lodes...8c8d4b1d07e380

I never pay attention to these kinds of posts, but some friends seem to think that the density of potential emergency maintenance dates within the same week(s) was unusual. We're already past the first group of three dates. But, theoretically (big emphasis there - I don't want to get anyone's hopes up), they could use any one of these emergency maintenance periods to push a hotfix. It might not be related at all, and even if it is, it might take longer than they expect. We should NOT let ourselves be disappointed if these dates come and go without the audio being fixed. But can anyone who regularly looks at Eternal Bonding restriction posts comment on whether this is a particularly strange list?

Before anyone asks, yes, I am painfully aware I am grasping at straws.

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I think checking these are important, so I don't think you are, imho. Whether or not anything happens, it can give us insight to what could be going down. I always take a peek at them myself.

Just stumbled on this thread and wanted to chime in because I am apparently the Intel unicorn here. Just built a new system tonight with a brand new 12th Gen Intel(R) Core i5-12600k. Audio drivers updated (from Gigabyte's driver site for my exact motherboard). Graphics drivers updated (GeForce RTX 3080).

Ran a Trust dungeon to test things and audio started stuttering about 5-seconds into a 4-mob pack. Graphics were fine. Turned sound off and did some troubleshooting and, after nothing simple worked, I "solved" it by signing up for the Immerse Spatial Audio trial and enabling it. Instantly fixed the stuttering.

Re-ran the dungeon toggling it on and off to see its affect on my CPU. With ISA on (no stuttering) CPU utilization was steady at around 20% in combat, lower out of combat. Turning ISA off in combat caused immediate stuttering and CPU utilization climbed to 25%. Too bad that the sound effects sound worse with ISA than they did on my 3-year-old rig.

I'm not going to go out of my way yet to find some crazy hardware/software setting fix to get around this.

EDIT: Getting the latest Windows 10 version updated (something I was struggling with last night and hadn't done before logging in to FFXIV) appears to have fixed my stuttering without needing to use ISA.

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Originally Posted by EvilCoatrack

Just stumbled on this thread and wanted to chime in because I am apparently the Intel unicorn here. Just built a new system tonight with a brand new 12th Gen Intel(R) Core i5-12600k. Audio drivers updated (from Gigabyte's driver site for my exact motherboard). Graphics drivers updated (GeForce RTX 3080).

Ran a Trust dungeon to test things and audio started stuttering about 5-seconds into a 4-mob pack. Graphics were fine. Turned sound off and did some troubleshooting and, after nothing simple worked, I "solved" it by signing up for the Immerse Spatial Audio trial and enabling it. Instantly fixed the stuttering.

Re-ran the dungeon toggling it on and off to see its affect on my CPU. With ISA on (no stuttering) CPU utilization was steady at around 20% in combat, lower out of combat. Turning ISA off in combat caused immediate stuttering and CPU utilization climbed to 25%. Too bad that the sound effects sound worse with ISA than they did on my 3-year-old rig.

I'm not going to go out of my way yet to find some crazy hardware/software setting fix to get around this.

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Thankfully, you won't have to since it's not a problem on your end. :3

Dont forget that PS4 users are also experiencing this issue so thats a whole nother mess and a half 0_0

Did anyone on a PS5 report the issue? I missed it if they did.

Quote:

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Originally Posted by EvilCoatrack

Just stumbled on this thread and wanted to chime in because I am apparently the Intel unicorn here. Just built a new system tonight with a brand new 12th Gen Intel(R) Core i5-12600k. Audio drivers updated (from Gigabyte's driver site for my exact motherboard). Graphics drivers updated (GeForce RTX 3080).

Ran a Trust dungeon to test things and audio started stuttering about 5-seconds into a 4-mob pack. Graphics were fine. Turned sound off and did some troubleshooting and, after nothing simple worked, I "solved" it by signing up for the Immerse Spatial Audio trial and enabling it. Instantly fixed the stuttering.

Re-ran the dungeon toggling it on and off to see its affect on my CPU. With ISA on (no stuttering) CPU utilization was steady at around 20% in combat, lower out of combat. Turning ISA off in combat caused immediate stuttering and CPU utilization climbed to 25%. Too bad that the sound effects sound worse with ISA than they did on my 3-year-old rig.

I'm not going to go out of my way yet to find some crazy hardware/software setting fix to get around this.

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Did you have ambient muted?

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Originally Posted by Puss_Kat

Did you have ambient muted?

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No. Only Performance was muted.

Updated my post above re. new Intel CPU issue: I finished upgrading to the latest (November 2021) Windows 10 version and it appears to have fixed the issue. Haven't tried it with a huge amount of mobs yet, but the stuttering I got last night in the same Trust dungeon is gone.

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Originally Posted by EvilCoatrack

Updated my post above re. new Intel CPU issue: I finished upgrading to the latest (November 2021) Windows 10 version and it appears to have fixed the issue. Haven't tried it with a huge amount of mobs yet, but the stuttering I got last night in the same Trust dungeon is gone.

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Just updated my Windows 10 and jumped into Asphodelos: the forth circle (my worst trial for audio stuttering), I used Mythril Tempest outside of combat and the stuttering began immediately.

Ugh I thought for awhile the immersive sound thingy was working for me, then the stuttering came back. I updated to latest version of windows, and still nothing. I hope they fix this soon. I miss having sound.

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Originally Posted by Zhexos

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

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Regarding the audio problems i found a specific way of reproducing it on my end (not sure if mentioned by someone else before):

I bought a house today and as soon as i changed the standard interior ceiling lamp (Ceiling Light) to the Star Chandelier, the audio stuttering began. Reverting it back to the Ceiling Light the stuttering went away again.

I also noticed going into the Barracks the audio stuttering appears, exiting the barracks made it go away again. This is the same for any inn I've entered.

Walking around in the barracks or inn's seems to reduce the stutter or let it go away completely until standing still again.

I cannot play any dungeon without getting stuttering that leads to 5fps. Even with the master volume shut off, it still lags horribly. No issue before endwalker. Only guaranteed fix is hitting the windows key to bring up the start menu and forces the game into the background (switches to window mode). There, the game catches up and the stuttering stops and the fps returns to 60fps. I go back to the game and it's fine until it starts over again.

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Originally Posted by wopwopper

Regarding the audio problems i found a specific way of reproducing it on my end (not sure if mentioned by someone else before):

I bought a house today and as soon as i changed the standard interior ceiling lamp (Ceiling Light) to the Star Chandelier, the audio stuttering began. Reverting it back to the Ceiling Light the stuttering went away again.

I also noticed going into the Barracks the audio stuttering appears, exiting the barracks made it go away again. This is the same for any inn I've entered.

Walking around in the barracks or inn's seems to reduce the stutter or let it go away completely until standing still again.

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the star chandelier has an ambient sound effect that is constantly running

yeah this is really unplayable for me, I can't do trials or dungeons with this audio stuttering, I have to play the game on mute and put some music like FF7 Remake music or FFX or FFXI OST just to make the game bearable

I'm going to be on FFXI until this thing is fixed

FFXI DNC/WAR main on Asura

CPU: AMD FX 8320
GPU: GTX 970

Still waiting for a fix...

I haven't even started the EW MSQ. I've tried leveling a few things to kill time, but without sound my motivation is just dead. I wind up playing other games instead. I've only been poking around on the forums to give the money I spent on a subscription some purpose. I've also forced myself through the seasonal events so far just so I don't completely miss out on those as there's no making them up later.

At this point, given the lack of any further official update, and knowing that a client update has to be deployed to fix this, I'm guessing next week's maintenance might have a decent chance to include a fix. After all, they have to include a client update in order to add a whole new datacenter to choose from.

Last official thing I heard was Soken confirming on Twitter that the fix is already 'in place' and will probably release before 6.1, but is currently still being tested on different configurations... Hopefully that means it won't be too long now


https://twitter.com/SOKENsquareenix/...31647407362049

Exactly, that's why I'm hoping they'll sneak it in with the same client patch that adds the new datacenter. I just wish they'd come out and tell us that it'll be included (or not). We already know the game will be going down for maintenance next week (though maybe not the exact timeframe yet).

If it doesn't happen then, there's no telling how long it'll be. They don't seem too inclined to schedule any kind of emergency client patch to address just this. It's really frustrating.

I'm just going to say this about the AMD CPU issue: even if the issue is traced to older AMD CPUs, I am currently using an AMD CPU that is explicitly stated to be compatible to the game according to Square Enix's website (and was prior to the expansion's release). Therefore, if there is a problem with the game running on this specific hardware item that they are refusing to fix, Square Enix needs to give me my money back for the expansion as well as the monthly subscription fees they have charged me since Endwalker launched, which is when the issue started occuring for me.

That or fix the issue for AMD users. Point being that it shouldn't matter if AMDs are inferior. They advertised that the game works with this hardware component. The product they sold to us does not.

I'm not an AMD user and it happens for me. I seem to only notice it when doing AOEs or in FATES or Dungeons where a lot of firepower is going off. Then it starts to stutter/echo and I have to turn the sound off. Happens in PVP too. Only place in game I've noticed it aside from those is at the Great Work inside the building with the steam.
It's still happening though cause it happened yesterday in the Blashphemies dungeon.

Quote:

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Originally Posted by Baekho

Last official thing I heard was Soken confirming on Twitter that the fix is already 'in place' and will probably release before 6.1, but is currently still being tested on different configurations... Hopefully that means it won't be too long now


https://twitter.com/SOKENsquareenix/...31647407362049

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This is great news, but this tweet is five days old. NOT EVERYONE CHECKS TWITTER AND THE FORUMS, SQUARE ENIX. At this point it's been over a month and a half since the bug was introduced, a month since it was made worse and introduced for people who didn't get it in the first round, almost two weeks since a community manager said anything, and there's still not been a single acknowledgement on Lodestone. If it doesn't make it into the Oceania DC update next week (and I'm not getting my hopes up), it will likely have taken AT LEAST two months to fix it. And not a peep on Lodestone, while fancy Panasonic head(neck?)phones and that Immerse crap gets advertised at us instead.

I'm just baffled. I expect better from these devs. The only reason I'm not a furious ball of incandescent rage is that I've been playing other games. If they can't refund my wasted sub time, the least they can do is apologize.

EDIT: I just want to clarify - I'm not angry about how long it's taking to fix the problem. I appreciate the logistical nightmare of trying to test this for all possible hardware configurations (although it really should have been taken care of BEFORE the launch of a major expansion). I'm mad about the total absence of official communication. There's just no excuse for the silence. And no, forum posts and tweets do not count.

I mean....if you don't actively check places where news is posted regularly, that's on you, imho. Twitter and Forums has always been their main communication. They don't use the launcher for little updates. Launcher is for events, patch notes, emergency maintenance, store updates, etc. I've always made a point to check ALL areas of communication. Even Blizzard doesn't post every little thing on BNet. No company does, so this isn't some unique thing to Square. You need to take it upon yourself to check more than one location (especially considering their support has always been twitter). You can't be mad at them because you didn't check the places they post support stuff more regularly.