Regarding Results of Maintenance (Sep. 4): Follow-up

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Originally Posted by PureEclipse

1. People not able to play with their guild/communities due to server limitations
2. People not able to log in due to server limitations
3. People unable to buy the game due to server limitations
4. People considering not paying after the first month due to frustration due to server limitations

see a pattern forming here?

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The only pattern I see here is constant ignorance and entitlement.

As far as I'm concerned this maintenance was sorely needed.
I was able to log on this morning which was amazing, considering usually I couldn't log in till after 10pm EST. Granted, I've yet to see how it fares during peak hours for my region but the fact that I can actually log in and play during non-peak hours is progress.

Yes, there are measures that are being taken to control the influx of people but those measures are temporary.
And yes, some people are experiencing problems but that is to be expected.
However, people need to man up to the fact that things are getting better and they are getting better in a timely fashion.
Moreover, yes, we all paid for the game but they haven't started charging people the monthly service fee- even the people from 1.0 like myself. All of the new players still have their free month.
Bottom line, the game works but the servers are still a little unstable. Be patient and it will clear up in due time.

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Originally Posted by SUpremacy13

So McDonald's isn't going anywhere either and so by your logic you would wait to eat a hamburger you ordered for a day? Two days? A week?

Seriously, this is beyond being patient. This is beyond being reasonable. What is happening here is a lack of goods and services for paying customers. In almost all cultures this is considered theft...

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Lol, bad analogy is bad analogy, comparing a video game to food lol too funny. And theft? wow, even funnier lol, i can't lol enough.

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Originally Posted by Alcide

Honestly I find comments like this one to be more irritating than the actual issue, you're just being naive here.
People are not complaining over some crazy demand, yea, you could say it's just a game, get over it, do something else, but the thing is we paid for a service we're not getting and it's a pretty big deal. We can be understanding for one or two days, we can wait patiently once they give us a date with a promised fix, but after that comes a point where a customer deserves to get angry. And if I wanna go and yell at the customer service i can feel totally entitled to do so, since even their salaries are paid with the money i spent for the service i'm still not getting.

If I screw up at my work constantly for over a week noone is gonna be understanding, I just lose my job.

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Its not the issue they are complaining about, its the content of the complaint. Also, people are complaining like its a personal affront or like SE just doesn't care. Neither is the case. SE wants you to all log in and many more and are working to make that happen. I'm sure they are just as upset about these errors as you are. I find people attitudes about the issues to be more irritating than the issue itself. especially the

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we paid for a service we're not getting

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part.

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Originally Posted by SUpremacy13

So McDonald's isn't going anywhere either and so by your logic you would wait to eat a hamburger you ordered for a day? Two days? A week?

Seriously, this is beyond being patient. This is beyond being reasonable. What is happening here is a lack of goods and services for paying customers. In almost all cultures this is considered theft...

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You still have your "free days/month", as long as you haven't paid a monthly sub and or lost anytime. Then all I see at this point is point whining over not playing. SE didn't steal anything as of yet ( until they charge you a sub) and things are still this way then all of this bickering would be justified.

I know everyone wants to play, but SE is trying hard to fix these issues so everyone can play.

Got in first try, and a friend was able to create a new char on my server first try. First impressions of the maintenance was a success for me. I realize we may be the exception (1%-ers if you will), but it makes me hopeful since I had previously been a part of the 'hours w/o logging In' crowd.

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Originally Posted by AarosLunos

The only pattern I see here is constant ignorance and entitlement.

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What entitlement I was stating some facts about business in general. I am being patient and have not done any name calling only stated some things that are self evident. Please do not personally attack a general statement about monetary gains and losses, I have a guild with over 30 people and half already stated they are done, that's 15 subs less a month already and that's just my guild due to these issues, want the game to succeed? Bet you its not putting limitations on EVERYTHING including forum post counts. I am more than willing to discuss stuff, but lets leave the blatant name calling or accusations out of it okay?

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Originally Posted by PureEclipse

I am being patient and have not done any name calling only stated some things that are self evident. Please do not personally attack a general statement about monetary gains and losses, I have a guild with over 30 people and half already stated they are done, that's 15 subs less a month already and that's just my guild due to these issues, want the game to succeed?

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My comment really wasn't 100% directed at you. But making assumptions based off what your guild mates say really doesn't equate to trends for the entire population. With my FC/LS, while there has been some discontent over the server issues, no one has really threatened to quit over it. I think a lot of people need to take a step back and look at the situation more objectively and without blind rage like so many people here. If you are being patient, I certainly applaud you for doing so, more people around here could learn from that.

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Originally Posted by AarosLunos

SNIP.

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Well I thought it was from the general context my apologies to you as well, and yes im being patient for what its worth which is sad for me since I did get a whole week off from college this week and was super excited, its more like a 75% excitement atm tho...my super concern is just trying to get all my friends (guild) onto one server and atm its not looking super promising, I did see on the mog station that transfers where coming soon but not sure how it will be done yet. Anyroad,

time for tea.

So basically SE is screwing players over still. 1017 for ever. They need to hold 15k each not half that

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Originally Posted by mkopec1

They are trying to do the opposite of every other mmo that came out. Trying to beat the initial rush instead of opening up the floodgates and dealing with the merges later. Remember SWTOR had over 4 million boxes sold the first month, AOC had million, GW2 had millions, this its not the only game to have this many initial players.

This is the second time they vastly underrated their sales, and this is with not selling any new boxes since the weekend. Now imagine if they start selling boxes again, we will be int he same boat in a few days.

Amateur hour at best.

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Clueless just about sums your post up.

They've added 3 new servers FOR THE MOMENT. I certainly read between the lines to see that they have more to add if they need to. Server merges are bad news generally in MMO terms as people start to think the game is dying and jump ship sooner.

They haven't vastly underestimated their sales this time - they have hard numbers to inform their decisions. They couldn't do the upgrades or add capacity until now because new servers take at least 2 weeks to arrive from being ordered. These were ordered as soon as they realised their error during beta 4

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Originally Posted by Ehllfhire

They need to hold 15k each not half that

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Actually that is their goal, but they need to limit concurrent logins and gradually raise the limit to ensure stability.

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Originally Posted by Moghedienuk

They've added 3 new servers FOR THE MOMENT. I certainly read between the lines to see that they have more to add if they need to. Server merges are bad news generally in MMO terms as people start to think the game is dying and jump ship sooner.

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Exactly this, how soon people forget what happened to TOR. I'd rather deal with these types of issues now, than have extremely low populations later because everyone is too spread out.

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Originally Posted by ZakarnRosewood

I would LOVE to see these complainers be on the receiving end of the customer service counter.

Thanks for the info Starlord. Many people only come here to raise a stink instead of actually look up info. If they would take the time to investigate then they would at least have an understanding of whats going on. (won't stop some from raging though, some people arent happy unless they are upset...)

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Lol. I find this extremely amusing. What kind of info are people supposed to be looking up exactly? "We are aware of an issue that is keeping you from playing the game that we released a week ago and recently performed a 10 hour maintenance on, keep checking back for updates". This info is fucking useless, do you want to know how I know? Because I would be doing the same thing whether i read that or not.

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Originally Posted by AarosLunos

Actually that is their goal, but they need to limit concurrent logins and gradually raise the limit to ensure stability.



Exactly this, how soon people forget what happened to TOR. I'd rather deal with these types of issues now, than have extremely low populations later because everyone is too spread out.

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How many months to get to that? Because SE is unable to meet the demand of releasing a working product this game has officially a fail launch....AGAIN

I can't justify paying for something I'm not able to access. If they offered a refund I just might take it. Either way, I'm not paying for a subscription until these issues are completely fixed. My free time is at a premium these days and I don't want to waste it mashing the 0 key.

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Originally Posted by Ehllfhire

officially a fail launch....AGAIN

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As declared by who? You? EL-OH-EL. Many game journalists thus far have acknowledged that the server issues are a problem, but none have declared the launch a failure.

Guys its okay once enough people leave due to the multiple issues the problem will solve itself. Then all we have to do is wait for FFXIV: SE files for bankruptcy. Anyways I'm logged in atm just wanted to make a little joke about all this bs.

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Originally Posted by AarosLunos

The only pattern I see here is constant ignorance and entitlement.

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Amateur hour!!

I fear I will have to echo the sentiments of disappointment at this latest development. 10 hours of downtime and a lot of claims made. End result, one new server and character creation was open for about an hour. Many communities still have large numbers of friends and family that have been unable to play together or in many cases even buy the game or make a character. I realize this was unexpected but Square Enix is a multi-million dollar company that should have had the reserve required, if not simply the experience and professionalism to deal with this in a much timelier fashion than they have. I like many, adore the franchise, but I will be honest, my faith in them as a company is very low.

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Originally Posted by Shadex

End result, one new server and character creation was open for about an hour.

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You have your facts wrong,friend.

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Originally Posted by mkopec1

Amateur hour!!

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Ignore list!!

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Originally Posted by Ehllfhire

Because SE is unable to meet the demand of releasing a working product this game has officially a fail launch

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Yup failed at launch... just like WOW, just like Rift, just like Anarchy Online, just like [place just about any MMO name here].

It blows me away how short the memory of MMO players is. Having a game stable in the first week, regardless of betas, is akin to hitting a bulls-eye blindfolded. Is it possible, sure, is it likely, no. Every MMO I've played, going very far back, has had stability problems early on. SE will do what every other MMO producer who has had these issues has done. They will fix their problems, they will give you free play time to make up for the period you couldn't play. Those who like the game will play; those who don't will move on. In the end it won't matter what you did and didn't do on week one, two, three ect. All that will matter is that the game is fun and you can enjoy yourself.

Well my experience thus far was logged in right away after maintenance, played 2 hours logged out. Logged in again in prime time like 1 hour ago without any problems. So even tho some people are still experiencing problems the fact is significant progress has been made and i can only assume any additional hiccups will be resolved the following days.

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Originally Posted by Daragust

Yup failed at launch... just like WOW, just like Rift, just like Anarchy Online, just like [place just about any MMO name here].

It blows me away how short the memory of MMO players is. They will fix their problems, they will give you free play time to make up for the period you couldn't play. Those who like the game will play; those who don't will move on. In the end it won't matter what you did and didn't do on week one, two, three ect. All that will matter is that the game is fun and you can enjoy yourself.

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Exactly this. I think a lot of maturity issues also stems from f2p players that MMO hop. Too many people also forget what ends up happening to MMOs that expand with too many new servers at launch. They become ghost towns and usually result in mergers that also result in bad PR. Its a self deprecating cycle and luckily I think SE knows this.

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Originally Posted by Daragust

Yup failed at launch... just like WOW, just like Rift, just like Anarchy Online, just like [place just about any MMO name here].

It blows me away how short the memory of MMO players is. Having a game stable in the first week, regardless of betas, is akin to hitting a bulls-eye blindfolded. Is it possible, sure, is it likely, no. Every MMO I've played, going very far back, has had stability problems early on. SE will do what every other MMO producer who has had these issues has done. They will fix their problems, they will give you free play time to make up for the period you couldn't play. Those who like the game will play; those who don't will move on. In the end it won't matter what you did and didn't do on week one, two, three ect. All that will matter is that the game is fun and you can enjoy yourself.

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Yes because everyone is a sucker like 1.0 legacies and will continue to pay for subpar service.

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Originally Posted by DukeGr

Well my experience thus far was logged in right away after maintenance, played 2 hours logged out. Logged in again in prime time like 1 hour ago without any problems. So even tho some people are still experiencing problems the fact is significant progress has been made and i can only assume any additional hiccups will be resolved the following days.

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Lucky you. I'm still stuck with 3102 error 7 hours after I logged off this morning.

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Originally Posted by Ehllfhire

Yes because everyone is a sucker like 1.0 legacies and will continue to pay for subpar service.

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So funny you had to bring Legacy players into this, its almost like. . .you are a troll. Ignore list time.

It was 5000, now 7500, thats a big increase so...

So I take it some worlds are still hitting the login cap?

I logged in about 7 hours ago (about as off-peak hours as possible) on a relatively high population NA server. Got a queue of length 6 at the time and went right in. At work, so not sure if still logged in or not. Not really expecting that to be normal, but it happened this morning.

For background, this server has been 1017 (World is full) non-stop since the weekend basically. Back during early access when servers were getting emergency maintenance every day I was able to log in during the early morning, but 1017 all afternoon/evening. On Tuesday 7AM to 8:30 Eastern US time I spammed login for 2 solid half hour increments - got nothing but 1017 and once a queue length 172 that eventually turned to error 1017. On Sat/Sun, I logged in (eventually) during morning, but crashed a bit after 2PM both days. Spam login for 5-30 mins at a stretch, take a break, then spam login again. Saturday I never got back in, even after 8 hours of that. Sunday I did make it back in after about 4 hours.

Hoping this maintenance helps, but not confident.

Other servers with less population wouldn't have this kind of trouble. But even if there was character transfer option, I'm not inclined to take it.

The kicking AFKs idea seems like it might help, but I'm not entirely certain. If having a toon standing somewhere AFK is just a small drain on server resources, then it could be they have already adjusted the login cap up and are running at technical capacity without counting AFKs. However, it's also possible that there's a large untapped server capacity being hogged by AFKs -- seriously, as long as login caps are being hit, not many people are going to log out on purpose. You see them standing all over the sanctuaries. And I'll be one of the AFKs until login actually starts working reliably.

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Originally Posted by Inviticus

Lucky you. I'm still stuck with 3102 error 7 hours after I logged off this morning.

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If that is the case, I do feel bad for you. I don't think anyone is saying there are no issues. I have a LS mate that was 3102'd this morning, but he was able to get back in after 45 minutes. Also SE has official acknowledged there is another issue causing that error. Hopefully you'll be able to start enjoying the game again shortly.

I'll echo what a few other people here have written..
The new simultaneous user max is over 400,000 with room to go up from there.
That's right around the Guild Wars 2 all time record, which is also a FREE TO PLAY game.

If ARR is ramming up against this new number, then things are really really good for the game.

Also, SE did something tremendously smart by increasing server capacity before adding a ton of new worlds.

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Originally Posted by NefarioCall

I'll echo what a few other people here have written..
The new simultaneous user max is over 400,000 with room to go up from there.
That's right around the Guild Wars 2 all time record, which is also a FREE TO PLAY game.

If ARR is ramming up against this new number, then things are really really good for the game.

Also, SE did something tremendously smart by increasing server capacity before adding a ton of new worlds.

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Completely agreed, and as the cap increases per world things will be better off. I'm not one to arm-chair sysadmin like others here...but with large scale systems like this, you really want to test how your software/hardware responds under certain load conditions. SE is wise to gradually raise the player cap per world to ensure stability.

Funny thing is with all you complainers saying " square ruined another FF game, Im quitting etc etc" if this was truely a issue in your eyes and you hated square so much you wouldn't be on the forum complaining nor would you be trying to spam logins. So admittedly you are all dedicated to square and love them to death your just trying to be like the "cool" kids and say the game sucks, you hate square. Because thats the "cool" thing to do

The haters never really actually mean what they say. Once they can play, they'll "forget" they ever said such nasty things on here :P

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Originally Posted by NefarioCall

I'll echo what a few other people here have written..
The new simultaneous user max is over 400,000 with room to go up from there.
That's right around the Guild Wars 2 all time record, which is also a FREE TO PLAY game.

If ARR is ramming up against this new number, then things are really really good for the game.

Also, SE did something tremendously smart by increasing server capacity before adding a ton of new worlds.

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Out of curiosity, does anyone know how many servers GW2 has? I'm just wondering what the rough max number of concurrently logged in players is on their servers (or any semi successful mmo for that matter) to compare to this new upgrade of ~7500-7800 concurrent players in XIV.

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Originally Posted by AarosLunos

So funny you had to bring Legacy players into this, its almost like. . .you are a troll. Ignore list time.

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You should just ignore everyone that disagrees with your white knighting. Then you can argue with yourself.

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Originally Posted by neiris

Out of curiosity, does anyone know how many servers GW2 has? I'm just wondering what the rough max number of concurrently logged in players is on their servers (or any semi successful mmo for that matter) to compare to this new upgrade of ~7500-7800 concurrent players in XIV.

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I seem to remember hearing some PR a while back that at launch GW2 had around 400k concurrent users total across all servers.

*EDIT* Concurrent users doesn't not equal total playing population.

And how many servers did they have?

Not even sure if they tried to fix any the existing issues. More likely than not they only had the maintenance to add new worlds. The purpose of new worlds to help with login issues?? No I don't think so at all, the only thing new worlds is so that they can sell more copies/digital downloads again. A scramble to make more money before the free trial is over and they end up 20k subscribers again.

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Originally Posted by mkopec1

You should just ignore everyone that disagrees with your white knighting. Then you can argue with yourself.

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If only he was alone.

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Originally Posted by Danathos

Not even sure if they tried to fix any the existing issues. More likely than not they only had the maintenance to add new worlds. The purpose of new worlds to help with login issues?? No I don't think so at all, the only thing new worlds is so that they can sell more copies/digital downloads again. A scramble to make more money before the free trial is over and they end up 20k subscribers again.

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You sound SO hurt. Q.Q all through this post.