New To MMO's....Highly Disappointing

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Originally Posted by Kikia_Laloo

Yes it sucks and no one is happy with it but you have two types of people. People who are whiney and entitled and people who understand this happens with every MMO launch and a little patience goes a long way. Come tomorrow there should be a fix to the issue and everyone can put their boxes of Kleenex away.

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1. This does NOT happen with every MMO

2. Square Enix sold us a product AND a service. A service is a promise to deliver something that SE clearly had failed to provide. People have a right to be upset and frustrated and demand a full refund if they wish. Just because it's the "industry standard" to have problems at launch doesn't leave them off the hook. No where in the product/service description in the sale of the product state "please expect to NOT be able to play this game for the first 5-10 days".

3. It's not an entitlement if you bought and paid for a service that isn't delivered. If SE were giving this game away for free out of the goodness of their hearts and it didn't live up to expectations: THEN you can call people entitled. But this game was paid for in a down economy when many people have to work very hard for the $$ they spend on this product. When you sell something that doesn't work it is just plain morally and legally wrong. Some call this theft. Others call this fraud. SE took our money and haven't delivered on their promise. They can spew as much garbage about how servers don't work, too many people bought the game, didn't expect this many people, yada yada yada....they still sold something, took the money, and to this day (which is like day 10) they haven't delivered the service to most of the buyers. This should almost be considered criminal.

4. You assume everything is going to be fixed with no problems on Wednesday because....SE told you?? The same company that released such a horrid product the first time around they had to re-create it from scratch? The same company that beta tested and marketed this product like crazy to be "surprised" that so many people bought the game? Your faith is easily entrusted to unworthy individuals. If I tell you give me your wallet and I'll come back and give you a Ferrari, will do you do it? Sounds like you're very easily had. Be sure to find me in game to "borrow" all of your gil my way.

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Originally Posted by Rebel_House

There's nothing wrong with being upset that you can't use something you paid for. No one here is calling for SE to be 'shut down' or threatening people's lives over this. But people are rightly upset. I paid 40 dollars for a game I cannot use. It's like paying your favorite musician for a blank CD of music. Yes this will get sorted out, but I've never had to deal with buying something I have absolutely no use for.

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No one here is, but a quick look at the forums and you can easily find many threads calling for the jobs of anyone associated with this launch or even class action lawsuits. Trust me, I totally understand being a little upset..heck everyone is certainly entitled to that right when you have trouble logging in. However, some of it is excessive and downright childish.

Here is a little bit of a comparison from people who are mad about SE selling them a product/service and not delivering. I used to work for a large Cable Company who provided high speed internet service. That company sold a product and a service...and no it didn't work ALL the time. There are a reason that cable techs..and I.T. specialists have a job...its because this stuff isn't fool proof and it does require maintenance and troubleshooting.

If my cable or satellite goes out, that does not entitle me to the right of a class action lawsuit. I am sure hidden in the agreement that everyone had to agree to..it says something to the effect of the online service is not guaranteed to work 24/7 365 days a year and that at times there will be problems.

All I am saying is to have a little patience..if you or anyone else wants to complain than go for it if that's what you want to do. Just know that it looks childish and makes anyone doing it look like a loser who cannot get off their PC for more than a few hours.

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Originally Posted by CaZx

No one here is, but a quick look at the forums and you can easily find many threads calling for the jobs of anyone associated with this launch. Trust me, I totally understand being a little upset..heck everyone is certainly entitled to that right when you have trouble logging in. However, some of it is excessive and downright childish.

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The same thing happened with Hiromichi Tanaka during 1.0. People were asking for his head on a platter when he was trying to share artistic vision. I realized his vision didn't exactly turn out to be the greatest thing ever, but the original game did have good points and there was fun to be had. People aren't taught to handle situations in a calm, rational manner. Most would rather emulate a TV sitcom where it seems to be more fun to make trouble for everyone.

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Originally Posted by CaZx

No one here is, but a quick look at the forums and you can easily find many threads calling for the jobs of anyone associated with this launch or even class action lawsuits. Trust me, I totally understand being a little upset..heck everyone is certainly entitled to that right when you have trouble logging in. However, some of it is excessive and downright childish.

Here is a little bit of a comparison from people who are mad about SE selling them a product/service and not delivering. I used to work for a large Cable Company who provided high speed internet service. That company sold a product and a service...and no it didn't work ALL the time. There are a reason that cable techs..and I.T. specialists have a job...its because this stuff isn't fool proof and it does require maintenance and troubleshooting.

If my cable or satellite goes out, that does not entitle me to the right of a class action lawsuit. I am sure hidden in the agreement that everyone had to agree to..it says something to the effect of the online service is not guaranteed to work 24/7 365 days a year and that at times there will be problems.

All I am saying is to have a little patience..if you or anyone else wants to complain than go for it if that's what you want to do. Just know that it looks childish and makes anyone doing it look like a loser who cannot get off their PC for more than a few hours.

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People have a right to complain when a product isn't as advertised. And no it's not childish or "entitled" (which people LOVE to throw around without warrant). Patience only goes so far when everyone states; "It's only closed beta.. get over it and get some patience", "It's only open beta.. get over it and get some patience", "Hey it's only launch week.. get over it and get some patience", "Hey it's only the first couple of months.. get over it and get some patience".

It just doesn't work out. We'll see if Square does fix anything this week but if it doesn't work out then I am curious to see what peoples attitudes will be like :).

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Originally Posted by CaZx

That said I have been able to login every single day that I have wanted to play..so I'm not seeing how some people can NEVER login.

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Congratulations, I guess...I haven't been able to log in for three days now. 1017 every single time, no matter what time of day or night I'm trying to play. I even tried at 3:30 this morning (middle of the night diaper change for newborn twins) and still got the "World Is Full" message.

I've talked about the game with quite a few people and my advice to them is to wait a few weeks before purchasing the game to see if SE gets some of the issues taken care of. The game is fantastic when you can get in, but since you can't, there's really no reason to buy it right now. Hopefully tomorrow's maintenance can fix a few things, but I'm not holding my breath.

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Originally Posted by Cyphadius

Just to play devil's advocate...
If they knew in advance about all the issues you claim, what would be the purpose of not preparing for it while they did have time? What would have been the chain of reasoning that led them to make a decision they knew would sabotage a smooth launch?

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Have you ever worked for a large corporation? A deadline is a deadline, and it will be kept. No matter if things are not ready for primetime. They spent a ton of money advertising the launch date, they sure as hell were not going to let that go to waste. They figure the cost of handing out a little 'extra' free time to compensate people who could not play is a fair trade. Its greed and corporate stupidity at its finest.

It sure stinks like haughty undeserved moral high ground in here. I think there's also a side odor of not knowing what the word "entitled" actually means. You people are the actual worst. Saying "I'm so mature and everyone else is just a baby" is literally the most obnoxious thing I've seen on this board, because you're being just as whiny and pedantic as the people you're putting down. What are you, 12? On both sides, the inability to put yourself in another person's shoes is the true sign of a lack of maturity, and you high and mighty "go outside" people are the worst ones out of all of them.

I fully recognize that I'm being a whiny baby all over these forums, but my head isn't so far up my ass as to think I'm better or worse than anyone else for it.

OP, don't listen to these nerds. Not every MMO launches like this. However, no MMO is created equal, and not every MMO is good. Ultimately, it's up to you to decide how you feel about what's happening now and also decide later how you feel after everything is calmed down (or not) after a few weeks. With an MMO, you're in it for the long haul, unless you bail out very early.

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Originally Posted by Strigori

Have you ever worked for a large corporation? A deadline is a deadline, and it will be kept. No matter if things are not ready for primetime. They spent a ton of money advertising the launch date, they sure as hell were not going to let that go to waste.

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Squenix's problems with spending way, way too much production money on advertising is a whole different conversation entirely (see: Tomb Raider), but games get pushed back all the time. Only the very very stubborn refuse to push back release dates, and the game ALWAYS suffers for it.

Example 1: Microsoft refused to push back the release date of Alan Wake. As a result, AW was released on the same day as Red Dead Redemption, so the game sold poorly and didn't net enough money for Microsoft to feel comfortable green lighting a sequel, even though the lack of sales was their own fault.

Example 2: Sony refused to push back the release date of Uncharted 3, even though the entire script had to be completely reworked because Graham McTavish's (Charlie Cutter) schedule involving The Hobbit interfered with mocap scheduling for the game. As a result, a series that prides itself on a strong narrative released a game with a plot that was slapped together, filled with holes, and plagued by horrible pacing.

Example 3: SquareEnix refused to push back the release date of FFXIV and therefore didn't have the server capacity to hold its player base ready, and massive butthurt broke out all over their forums.

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Originally Posted by Kikia_Laloo

Yes it sucks and no one is happy with it but you have two types of people. People who are whiney and entitled and people who understand this happens with every MMO launch and a little patience goes a long way. Come tomorrow there should be a fix to the issue and everyone can put their boxes of Kleenex away.

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Nice way to romanticize your side of the equation. I'll say there are two types of people, people who like to get what they've been sold, and people who like to spend money no matter what they get in return.

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Originally Posted by zombifiers

Squenix's problems with spending way, way too much production money on advertising is a whole different conversation entirely (see: Tomb Raider), but games get pushed back all the time. Only the very very stubborn refuse to push back release dates, and the game ALWAYS suffers for it.

Example 1: Microsoft refused to push back the release date of Alan Wake. As a result, AW released on the same day as Red Dead Redemption, so the game sold poorly and didn't net enough money for Microsoft to feel comfortable green lighting a sequel, even though the lack of sales was their own fault.

Example 2: Sony refused to push back the release date of Uncharted 3, even though the entire script had to be completely reworked because of Graham McTavish's (Charlie Cutter) schedule of shooting The Hobbit interfering with mocap scheduling for the game. As a result, a series that prides itself on a strong narrative released a game with a plot that was slapped together, filled with holes, and plagued by horrible pacing.

Example 3: SquareEnix refused to push back the release date of FFXIV and therefore didn't have the server capacity to hold its player base ready, and massive butthurt broke out all over their forums.

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MMOs rarely get pushed back after the live date is announced. And generally any move of a live date is done literally months in advance, before the media barrage begins. Off the top of my head I can't think of anything that had a massive media spend, then a last minuet move of the date.

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Originally Posted by Strigori

MMOs rarely get pushed back after the live date is announced. And generally any move of a live date is done literally months in advance, before the media barrage begins. Off the top of my head I can't think of anything that had a massive media spend, then a last minuet move of the date.

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The Last of Us pushed back its release date about a month before release. It was last-minute enough that my friends and I all had to change the days that we took off of work to play the game. I would have rather Squenix pushed back release at the last minute than wasted people's time off of work.