[Mod Edit] Confirmed SE email

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Originally Posted by Bayohne

Greetings,

This is a legitimate email that we sent out to a small number of users who were affected by the issue. If you received the email, but have already redeemed your code and gotten the correct early access code, you're all set!
If you got this email and got the correct early access code from the start, you're all set, too!

Here is the from: noreply@email-square-enix.com
And here is the subject: FFXIV: ARR Pre-Order Code Redemption Issues

I just wanted to confirm that this is not a phishing email and it was only sent out to a small number of users.
Also, since the thread title may alarm some people, I'll be making a slight edit to it.

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Bayohne, what are those of us who didn't get the e-mail but have an invalid PS3 code supposed to do?

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Originally Posted by dekarguy

Bayohne, what are those of us who didn't get the e-mail but have an invalid PS3 code supposed to do?

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Have you tried reusing your code anyway see if it gives you a new one?

If not I can give you a spare one I have somehow.

Add me on Steam if you have maybe?

http://steamcommunity.com/id/Reser

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Originally Posted by Claire_Pendragon

Hey Bayohne, I never got the email, and still cant use my UK PS3 code.
Ive been in live chat for days,a nd they disconnect me every time its my turn.

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I also have a spare UK PS3 code.

Quote:

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Originally Posted by Bayohne

Greetings,

This is a legitimate email that we sent out to a small number of users who were affected by the issue. If you received the email, but have already redeemed your code and gotten the correct early access code, you're all set!
If you got this email and got the correct early access code from the start, you're all set, too!

Here is the from: noreply@email-square-enix.com
And here is the subject: FFXIV: ARR Pre-Order Code Redemption Issues

I just wanted to confirm that this is not a phishing email and it was only sent out to a small number of users.
Also, since the thread title may alarm some people, I'll be making a slight edit to it.

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Hey Bayohne, I never got the email, and still cant use my UK PS3 code. (EDIT: I have a UK code, I need an NA code :P and I have tried it recently, Im off to bed, and sadly wont be in EA because of this... :< )
Ive been in live chat for days,a nd they disconnect me every time its my turn.

Quote:

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Originally Posted by Antanias

I miss the darker orange background color for dev posts from the older forums. Had I not noticed the watermark in the upper right corner and the red font for your username, I would've thought you were a normal poster lol.

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Another thing to notice, it looks like S-Q employees are the only people who have cartoon avatars, everyone else has their character faces. Which is pretty awesome.

I thought the title said "[Mog Edit]"

...Y u no moogle, thread?

http://images4.wikia.nocookie.net/__...og_Artwork.png

Im yet with the EU code problem. Tried to generate a new one from internet explorer/chrome, cleaned evertything from browsers, used ipconfig/flushdns, changed everything on my account settings, restarted modem. But NOTHING.

I send a ticket (Ticket Number: 2548969), and they just said that was fixed to try again, I tried but nothing yet. Please verify my account and change it to EU if needed, or just send me an NA code.:mad:

Quote:

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Originally Posted by Hamzou

Im yet with the EU code problem. Tried to generate a new one from internet explorer/chrome, cleaned evertything from browsers, used ipconfig/flushdns, changed everything on my account settings, restarted modem. But NOTHING.

I send a ticket (Ticket Number: 2548969), and they just said that was fixed to try again, I tried but nothing yet. Please verify my account and change it to EU if needed, or just send me an NA code.:mad:

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They actually responded to your email?

I wish I had that luck. :/

Based on the numbers of my claims,a nd ur numbe,r seems like I was 1st, and yet ignored >.> (yes I checked spam folder)

still cant access patch download

Quote:

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Originally Posted by Hamzou

Im yet with the EU code problem. Tried to generate a new one from internet explorer/chrome, cleaned evertything from browsers, used ipconfig/flushdns, changed everything on my account settings, restarted modem. But NOTHING.

I send a ticket (Ticket Number: 2548969), and they just said that was fixed to try again, I tried but nothing yet. Please verify my account and change it to EU if needed, or just send me an NA code.:mad:

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same here still stuck with a invalid ps3 code says its incorrect or no longer valid now i tried to re register again since it states in the post now i get Error 1: There was a problem with your code. Please make sure you have entered it correctly. i have the amazon email right in front of me -_- $87.97$ spent and i don´t get a code which was included in that value and even when it did work i get the same wrong code some help here would be great i feel ya pain

If your ever indoubt then contact SE support through their legit website to varify. In this case you already know the legit pre order site so don't use the link in the email and go there manually and re enter your code. If it tells you the code has already been registered then you know that email was fake then forward it to the appropriate SE department so they can look into it.

Finally got an email from customer support telling me to try again and it still gives me the same EU code instead of the NA one I need. Put in another ticket but I don't think I'll be making it into EA.

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Originally Posted by Tsukiko333

Finally got an email from customer support telling me to try again and it still gives me the same EU code instead of the NA one I need. Put in another ticket but I don't think I'll be making it into EA.

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You need to make sure your social account has the language preference of English(US) before you try to get your code probably.

Here is a similar issue my friend is facing right now. He placed an order for NA and PC download and received the regular email if his order containing the pre-order code, all in good.

When he redeemed his code, he received on the next page a PS3 and a EU region promotional code. He sent couple of emails and he tried to go through the phone line and chat with no luck, altho he received a reply asking him to try again, yet he still getting the same promotional code for the PS3 EU region version.

Now, I told my friend to send an email with the title that Bayohne advised to do.

If anyone are having a similar issue and were able to solve it please let me know.

Thanks

30+ pages of people not able to get pre-order codes to work and no response from square

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Originally Posted by pandacard

You need to make sure your social account has the language preference of English(US) before you try to get your code probably.

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I did make sure to check social site, it was already set to English (US) ... made sure to check every thing I did said NA / English (US) still end up with the same EU code i started recieving on the 21st. I had talked with PSN to comfirm it is indeed an EU code. Just need SE to change it for NA but every time I tried live chat like most of the others I was disconnected once I was at #1 in the cue. Lets face it SE dropped the ball on this one for some of us but the majority must be getting in thats why they don't care about correcting it for everyone, least that's my guess on it but I'll keep tryin to get in anyway lol.

I used my codes and got into beta 4. However now they are saying I need to register my codes when I try to log in. When I apply codes it tells me they are already used. I contacted support and they sent me the same codes as before and the same error comes up. I can't seem to contact anyone at support and am unsure what to do now.

My gf just purchased the Digital Download PC version from SE's site... We still have yet to get an email with the Pre-Order code nor the early access code. When I ordered mine on the 23rd, the code was as the bottom of my screen on the next page after submitting my order.. Her's just says Processing serial number or unlock code... what the heck?