Post questions or problems regarding Early Access and Preorder Codes here

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Originally Posted by Qua3yer

Hi all, I've got a problem... I registered 2 accounts before and I played the open beta with an account... Today I registered the early access code with the other account that I've never used... I don't want to re-cap 2 classes and I want to play with the account that I used in open beta, there's a way to register that code on the correct account?

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Sadly, no. You won't have access to your other service account until the game goes live. When you log in and click "Start" it will ask what service account to use.

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Originally Posted by rsparrowk

You just have to enter your pre-order code from what ever site you got it from, from there it will give you the 20 digit pre-order code...From there you can apply it to your already existing account. I know its a lot of work for all this but that is how its done. Then you should be good to go.

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I've already registered my early access code, but on the wrong account

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Originally Posted by Qua3yer

I've already registered my early access code, but on the wrong account

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Try this out, hopefully it'll work for you:

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Originally Posted by Aydem

If you accidentally registered your Early Access Code to the wrong Service Account or Square Enix ID. What can I do?

If you accidentally registered your FINAL FANTASY XIV: A REALM REBORN Early Access Code to the incorrect Service Account or Square Enix ID, we will be able to offer a one-time assistance after you verify your account.
Please take the following steps on the link to contact the SQUARE ENIX Support Center and receive assistance.

http://support.na.square-enix.com/fa...68218&ret=main

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Originally Posted by Envision

Try this out, hopefully it'll work for you:

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It says the page doesn't exist

Hello,

I pre-ordered the game on my account, I purchased it from Europe and got a European version. When I try to input the pre-order code it says "This code can only be applied to the region of the account" My account region I used for the beta and everything else, used to purchase the account as well, is registered in "The Americas" what I want to know is if I use this code on a brand new account, that is registered in EU will I still have the game and the pre-order bonuses and stuff like that or is there a way to change my region. Thank you ahead of time.

I've recieved an early access 20 digit code that doesn't match my region. I ordered my copy from amazon(US) and registered on the 20th, during the region confusion. My 20 digit code gives me a "wrong region" code, and i have no idea how to tell what region my game is.

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Originally Posted by Qua3yer

It says the page doesn't exist

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Try it again, sorry the link was cropped but it should be good now.

When do we recieve actual game codes like Collector edition code etc, as i bought from the SE EU store and ive got my preorder code and registered it but i have not had any mention about my CE code or items.

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Originally Posted by Envision

Try it again, sorry the link was cropped but it should be good now.

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Done, ty Envision =)

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Originally Posted by Esyld_Ryder

When do we recieve actual game codes like Collector edition code etc, as i bought from the SE EU store and ive got my preorder code and registered it but i have not had any mention about my CE code or items.

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The pre-order bonus items "Cait Sith Doll Minion" and "Mog Cap" as well as the Collector's Edition bonus items "Helm of Light," "Coeurl Mount," "Behemoth Barding," and "Baby Behemoth Minion" will be delivered via the Moogle Letter when you log in after the game officially launches.

Please be aware that the bonus items will not be delivered during phase 4 of the Beta Test or during the Early Access period.

Source: http://support.na.square-enix.com/fa...la=1&kid=68239

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Originally Posted by Lear315

I've recieved an early access 20 digit code that doesn't match my region. I ordered my copy from amazon(US) and registered on the 20th, during the region confusion. My 20 digit code gives me a "wrong region" code, and i have no idea how to tell what region my game is.

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Try login through here

https://secure.square-enix.com/accou...n?cont=account

the "Account Information" section

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Originally Posted by Envision

The pre-order bonus items "Cait Sith Doll Minion" and "Mog Cap" as well as the Collector's Edition bonus items "Helm of Light," "Coeurl Mount," "Behemoth Barding," and "Baby Behemoth Minion" will be delivered via the Moogle Letter when you log in after the game officially launches.

Please be aware that the bonus items will not be delivered during phase 4 of the Beta Test or during the Early Access period.

Source: http://support.na.square-enix.com/fa...la=1&kid=68239

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That says when we will get the items but not when we get the code to register to the account. The preorder codes didnt add anything other than the pre order bonuses to my account.

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Originally Posted by Esyld_Ryder

That says when we will get the items but not when we get the code to register to the account. The preorder codes didnt add anything other than the pre order bonuses to my account.

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My apologies. The way I understand it is, the early access code simply acts as the pre-order code, but not as our collector's edition codes we'll be reciving upon release of the game. (Correct me if I'm wrong, this is just my assumption based off what I've read)

Actually now, after reading a few other posts, I am a bit concerned.

Throughout the alpha/betas, the information I gathered was that if I wanted the pre-order bonuses but already have a 1.0 account.. that I would need to register a PS3 version of the game. Which I have done so, but I read in the general forum that anyone who has registered their code as a PS3 one.. could only play on PS3? Does that still apply to 1.0 accounts coming into 2.0? Would I be now trapped to only being able to play on my PS3 or can I flip flop like it was made to sound originally?

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Originally Posted by Envision

My apologies. The way I understand it is, the early access code simply acts as the pre-order code, but not as our collector's edition codes we'll be reciving upon release of the game. (Correct me if I'm wrong, this is just my assumption based off what I've read)

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So HOPEFULLY we will have our CE codes etc sent out to us before the end of EA, Otherwise EA will end and wont be able to play lol? I Forsee a few days of waiting for a CE code to turn up and being unable to play =/.

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Originally Posted by Michiko

Actually now, after reading a few other posts, I am a bit concerned.

Throughout the alpha/betas, the information I gathered was that if I wanted the pre-order bonuses but already have a 1.0 account.. that I would need to register a PS3 version of the game. Which I have done so, but I read in the general forum that anyone who has registered their code as a PS3 one.. could only play on PS3? Does that still apply to 1.0 accounts coming into 2.0? Would I be now trapped to only being able to play on my PS3 or can I flip flop like it was made to sound originally?

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Here is what I've found:
http://support.na.square-enix.com/fa...la=1&kid=67471

It looks as if it is possible for the 1.0 to have both but you have to make sure you activate them on the same service account. If you already activated the PS3 one, that is where your current character is. (On that service account) Make sure you apply the same one to the PC version or you will not be able to play those characters.

-- Esyld_Ryder
Yea... Hopefully... =(

I am having issues registering my Pre-Order serial number. I pre-ordered the game directly from the SE store online on the 15th of July. I have a 6-3-6-3 serial number, and my services list on the account management page shows that I have FFXIV: ARR and FFXI.

The preorder serial code I received 4 days after my purchase is not being accepted on http://preorder.na.finalfantasyxiv.com/

I receive the following error message:
Error 2: The code entered has already been used.

I am certain I've not used this code ever, so I'm confused as to the origin of this error message.

On the Square Enix Account Manager(https://secure.square-enix.com/account), when I check the services section, I see both FFXIV and FFXI (Which is correct, I did have FFXI). However, for FFXIV I'm only seeing FFXIV:ARR

Am I also supposed to be seeing a

• FFXIV: ARR Early Access

Instead of what I'm currently seeing?

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Originally Posted by Michiko

Actually now, after reading a few other posts, I am a bit concerned.

Throughout the alpha/betas, the information I gathered was that if I wanted the pre-order bonuses but already have a 1.0 account.. that I would need to register a PS3 version of the game. Which I have done so, but I read in the general forum that anyone who has registered their code as a PS3 one.. could only play on PS3? Does that still apply to 1.0 accounts coming into 2.0? Would I be now trapped to only being able to play on my PS3 or can I flip flop like it was made to sound originally?

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You will be able to access your character and account (along will all bonuses) from either platform. Just because you pre-ordered (2.0) on PS3 and have a (1.0) PC account doesn't mean you will be forced to play on the PS3. It just means you will be able to play on either platform.

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Originally Posted by Bishoujo_Senshi-Saila_Pea_Nass

Am I also supposed to be seeing a

• FFXIV: ARR Early Access

Instead of what I'm currently seeing?

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Try logging in through this site:
https://membership.square-enix.com/users/sign_in

If you see Final Fantasy XIV: A Realm Reborn registered in your games list, you should be good to go.

I'm done registering my 20-digit code and when I checked my SE Account it doesn't show anything except for my beta registration?

I want to expand on what others have asked about owning PS3 and PC. I ordered the PS3 to get early access and preorder items. I registered my EA code on the PS3 because that is what I ordered....so my question is do I have to play on the PS3 for EA and then once the game is released I can play on the PC or can I do both just like when the game is released

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Originally Posted by nox_aeterna

I'm done registering my 20-digit code and when I checked my SE Account it doesn't show anything except for my beta registration?

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Be sure to use this link: https://membership.square-enix.com/users/sign_in

See if it shows up there. If that is the one you were using, you may have to contact Square-Enix. (Good luck, I'm trying to get a hold of them as well...)

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Originally Posted by Envision

Try logging in through this site:
https://membership.square-enix.com/users/sign_in

If you see Final Fantasy XIV: A Realm Reborn registered in your games list, you should be good to go.

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Hi Envision,

On that page, I see :

No games registered Click here to add new games

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Originally Posted by SmokeyTheSequel

You will be able to access your character and account (along will all bonuses) from either platform. Just because you pre-ordered (2.0) on PS3 and have a (1.0) PC account doesn't mean you will be forced to play on the PS3. It just means you will be able to play on either platform.

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If I understand correctly then, what you're saying is though the Square -Enix social page (same page that we have to register our pre-order codes) only shows FINAL FANTASY XIV: A Realm Reborn / PS3 Registered On: 21/08/2013, because I logged in using my 1.0 credentials (same login I've always used for playing the game and accessing the Square Enix Account Management screen) that I should, come Saturday be able to flip flop between my PC and PS3?

I'm getting "No games registered Click here to add new games", and no response from SE two days in a row now.

I have a question about Select Service

PS3 user

when I patched and updated my client (ran fine) it comes to a point where it wants you to specify where your PERKS go
it reads like this

OPTION: "Deleted character name"
PERKS: Mog hat Sith Doll

you can say OK or Create New Service

should i be clicking create new then log into my main character on early access for these items? clearly they wouldnt be going to my deleted character had I selected that option?

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Originally Posted by Bishoujo_Senshi-Saila_Pea_Nass

Hi Envision,

On that page, I see :

No games registered Click here to add new games

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Originally Posted by nox_aeterna

I'm getting "No games registered Click here to add new games", and no response from SE two days in a row now.

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The sad part about this, is on the page you two were originally going to, I do not see FF XIV ARR, while one of you see's the beta registeration and the other see's just the game. Then I see it on the page I linked originally, and neither of you do.

This whole thing is a mess... I really hope Square-Enix doesn't just let this blow over their shoulders. I wouldn't want to see that mentality start like it was for 1.0

Unfortunatley, I don't have much else to go off of at this point. We now just have to hope for Square-Enix to address the issue or at least acknowledge there is a problem.

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Originally Posted by Envision

The sad part about this, is on the page you two were originally going to, I do not see FF XIV ARR, while one of you see's the beta registeration and the other see's just the game. Then I see it on the page I linked originally, and neither of you do.

This whole thing is a mess... I really hope Square-Enix doesn't just let this blow over their shoulders. I wouldn't want to see that mentality start like it was for 1.0

Unfortunatley, I don't have much else to go off of at this point. We now just have to hope for Square-Enix to address the issue or at least acknowledge there is a problem.

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I hope we're not the majority; it would suck if we were, and, if SE didn't hire enough support staff to cover for this just before a re-launch of their title :(

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Originally Posted by zetayuri

As long as you saw the page saying that you redeemed it you are done. As mentioned earlier Square is experiencing delays in sending the conformations.

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the delays in responding are scaring me, but glad to see this thread and that i am not the only one who is going through the redeeming both codes (even seeing game on profile but no mention of early access in profile) and waiting for emails talking about early access.

Woot! its 23rd of Aug now on my end and still not even an update from SE. I'm pretty sure most of us are still experiencing issues. Le Sigh..

Any ETA on when the Error 3 issue is going to be fixed on the NA Pre-order site?

I know they're having serious congestion issues, but I'm hoping that they fix it soon. I'm getting a bit worried.

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Originally Posted by PinkiePieAddict

Any ETA on when the Error 3 issue is going to be fixed on the NA Pre-order site?

I know they're having serious congestion issues, but I'm hoping that they fix it soon. I'm getting a bit worried.

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This thread has a section devoted to Error 3: http://forum.square-enix.com/ffxiv/t...Problem-Solver

Did you try those steps?

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Originally Posted by Sameguy

Hello,

I pre-ordered the game on my account, I purchased it from Europe and got a European version. When I try to input the pre-order code it says "This code can only be applied to the region of the account" My account region I used for the beta and everything else, used to purchase the account as well, is registered in "The Americas" what I want to know is if I use this code on a brand new account, that is registered in EU will I still have the game and the pre-order bonuses and stuff like that or is there a way to change my region. Thank you ahead of time.

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No one got any help for me in this?

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Originally Posted by Sameguy

No one got any help for me in this?

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Follow the instructions listed here. They may eventually fix it but as of now, it's up to Square-Enix to resolve this one.

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Originally Posted by Aydem

For Those Receiving Code Region Errors


We're aware that some NA users are receiving EU-region codes and are working to address that as well. We'll be sure to keep you updated.

https://twitter.com/FF_XIV_EN
If you need the correct region - Open a ticket with their support page http://support.na.square-enix.com/ or wait till the next announcement

Or you can simply make a matching region account (If you dont have characters saved from beta)
The region doesn't matter ingame you will be able to play or both NA and EU server with whatever region your account is bound to

You can figure out which region your code is by looking at the first 5 digits (PC only)
RAAU = NA code
RAAE = Europe Code

SE is working on this issue.

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Sorry--I took to this quickly.. I thought you were having region code issues. My bad. :(

Thank you Envision, it is a region code issue at the end of the day. Sent a ticket!

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Originally Posted by aswedishtiger

I have a question about Select Service

PS3 user

when I patched and updated my client (ran fine) it comes to a point where it wants you to specify where your PERKS go
it reads like this

OPTION: "Deleted character name"
PERKS: Mog hat Sith Doll

you can say OK or Create New Service

should i be clicking create new then log into my main character on early access for these items? clearly they wouldnt be going to my deleted character had I selected that option?

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I never had this option on the PC version, and I WANTED it! :\

I wanted to create a new service account where the PC pre order code would be applied to, since my PS3 version is now linked to my SE account and hopefully my old Legacy account. :S So in effect I want my old legacy account to be linked to the Ps3 and a NEW service account on the PC so another person in my family can play with me.

Why is this so damn hard?

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Originally Posted by Sameguy

Thank you Envision, it is a region code issue at the end of the day. Sent a ticket!

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You can try trading your NA code with someone who has a EU code here in the US. Maybe that might work for you two.

Just sent in a ticket via email. Keep getting a EU code when I need a NA code. Anyone having any success via email or phone call at all? I am not hearing many success stories dealing with customer service.

Ok, so i've got a US Account, but got an EU 20 digit code. Anyone wanting to trade/know a solution?

I Submitted a ticket yesterday and JUST got a response today stating that I will get a response within 48 hours. The chat is closed and the phone support is giving me a busy signal.. what a joke.