my game crashes to black then pc rboot everytime i go past the title screen.

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Originally Posted by JimCasey_RF6

Don't listen to those telling you return it; They clearly aren't putting any thought into your situation. Is your System Configuration > Graphics Settings > UI Resolution Settings set to Standard (HD/Full HD)? I've known numerous players who tried switching it to High (WQHD/4K) only to have it crash their game constantly.

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hard to tell now as im using my RTX 3050 max graphics and with High (WQHD/4K) on, its not crashing with this GPU but it still can randomly, been like that since DT started, so something with my RTX 3060 is causing a crash every time, it might be a power issue, but i dont get any weird graphical problems as if my RTX 3060 is broken, it just crashes only while playing FF14.

I'm inclined to agree that returning the card is an overreaction. You might want to try contacting MSI (or whatever third party partner) about it and see what diagnostics they suggest. You can also send them a link to this thread as a troubleshooting log.

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Originally Posted by Sirkos

ok so my other GPU RTX 3050 crashes sometimes with the same error code, but its playable and i used it since DT started, so theres still something else going on, it may not be my RTX 3060 GPU, since i always had a crashing problem.
im gonna test my RTX 3050, and if the game always crashes still then theres something else wrong.

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OK, start HWInfo again, uncheck the "Sensors only" button and make a screenshot of it. Then post the screenshot please. :)

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Originally Posted by Vintersol

Maybe it's your PSU?

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The HWInfo log does not show any voltage issues.


Cheers

Make sure to try changing the UI Resolution Settings from High (WQHD/4K) to Standard (HD/Full HD). It might solve your crashing issues.

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Originally Posted by Larirawiel

OK, start HWInfo again, uncheck the "Sensors only" button and make a screenshot of it. Then post the screenshot please. :)



The HWInfo log does not show any voltage issues.


Cheers

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https://cdn.discordapp.com/attachmen...39d10e3ac72b2&
this what you wanted to see? you didnt say if i had to run the game while doing this, i hope that doesnt matter.

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Originally Posted by Sirkos

https://cdn.discordapp.com/attachmen...39d10e3ac72b2&

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There's something very wrong with your RAM settings. Under Memory where is shows Clock at 1064.7 MHz and Timing of 15-15-15-36 with tRC at 51 is where your problem is. Your RAM (Corsair CMK32GX4M2E3200C16) needs to have the clock at 1600 MHz and timing set at 16-20-20-38 with tRC at 57 to function optimally.

Try setting up a new XMP profile in your BIOS if you haven't done that since upgrading your RAM. There also should be a way to manually change your RAM's clock speed and timing values in your BIOS if XMP isn't giving you the right numbers there.

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Originally Posted by JimCasey_RF6

There's something very wrong with your RAM settings. Under Memory where is shows Clock at 1064.7 MHz and Timing of 15-15-15-36 with tRC at 51 is where your problem is. Your RAM (Corsair CMK32GX4M2E3200C16) needs to have the clock at 1600 MHz and timing set at 16-20-20-38 with tRC at 57 to function optimally.

Try setting up a new XMP profile in your BIOS if you haven't done that since upgrading your RAM. There also should be a way to manually change your RAM's clock speed and timing values in your BIOS if XMP isn't giving you the right numbers there.

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ill look into what this is and how to do it, thanks.
something that doesnt make sense is, using my RTX 3050 with this ram, the game still works even tho i should fix the Ram clock, but if i use my RTX and this Ram then the game crashes every time, so something else is causing the RTX 3060 to fail?
i probably should try if RTX 3060 + my 2x 8Gb ram and if that works or not.

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Originally Posted by Sirkos

ill look into what this is and how to do it, thanks.

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You're welcome; I'm curious how it turns out after making the changes. Please give an update post when you're done and have had a chance to see if it fixed anything.

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Originally Posted by Sirkos

something that doesnt make sense is, using my RTX 3050 with this ram, the game still works even tho i should fix the Ram clock, but if i use my RTX and this Ram then the game crashes every time, so something else is causing the RTX 3060 to fail?
i probably should try if RTX 3060 + my 2x 8Gb ram and if that works or not.

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My thoughts are that, for whatever reason, the more powerful RTX 3060 is exposing the instability caused by the incorrect clock and timing of your RAM to a higher degree than your RTX 3050.

I would recommend leaving your 2 x 16GB where they are and fixing the clock and timing values first. Poke around in your BIOS until your find where to enable XMP. Do that and it should automatically take care of selecting all the correct values for clock and timing stuff. Afterwards, make sure to run another system summary to see that all the numbers are correct. If they are, then install your RTX 3060 again and see if you can play the game.

I had a similar issue a few years ago. My cheap motherboard VRMs were overheating, which caused my computer to reboot. Checking to see if your motherboard is infamous for having similar issues might be something to look at.

According to that picture, it looks like there is an XMP profile for 1600, so you might find that one in the BIOS somewhere hopefully.

I forgot to mention in my previous post that AMD CPUs, particularly Ryzen processors, are notoriously sensitive to RAM speed and perform much better with faster RAM versus Intel processors. Getting your RAM speed and timings set properly may even give you a noticeable performance boost in applications like gaming with your Ryzen processor.

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Originally Posted by Sirkos

my PSU is 750w, i believe my PC has enough power to run everything including the RTX 3060.

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I thought that too, but some modular PSUs will kill power if it detects a device is trying to draw too much power as a failsafe.

a follow up, SE got me to try changing my windows resolution, i tried 800 x 600 and my game doesnt crash, as soon as i go back to my recommended resolution 1920 x 1080 the game crashes.

You mentioned there was a strange noise with your GPU fan? Are you sure it's not coming from your power supply? Assuming the other games you play aren't more power intensive, I've had issues with dying power supplies that sound somewhat similar to this situation. Seems like it could be a power draw issue cascading to a driver error especially if it only happens with higher resolutions. Don't suppose you could share the error message, if there is one? Apologies if you've already shared it and I missed it.

I'll also say that my last PC build used the exact same video card and it worked fine with less powerful components than you have. The only issue I've ever run in to were power supply related.

Edit: Having done a bit of testing on my end the resolution does cause some significant power spikes during the title screen/login process. If you could try reducing the game's frame rate while increasing the resolution and seeing if it still crashes that would be a more clear indicator of whether it's the power supply.

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Originally Posted by hydralus

You mentioned there was a strange noise with your GPU fan? Are you sure it's not coming from your power supply? Assuming the other games you play aren't more power intensive, I've had issues with dying power supplies that sound somewhat similar to this situation. Seems like it could be a power draw issue cascading to a driver error especially if it only happens with higher resolutions. Don't suppose you could share the error message, if there is one? Apologies if you've already shared it and I missed it.

I'll also say that my last PC build used the exact same video card and it worked fine with less powerful components than you have. The only issue I've ever run in to were power supply related.

Edit: Having done a bit of testing on my end the resolution does cause some significant power spikes during the title screen/login process. If you could try reducing the game's frame rate while increasing the resolution and seeing if it still crashes that would be a more clear indicator of whether it's the power supply.

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i cant tell if its GPU or PSU, doesnt happen all the time, but i have to keep powering down until it decides not to, otherwise the noise wont go away after a few mins, my PSU is pretty new.

you might be on to something there, first i set FPS to 30 then i went back to my highest windows resolution being 1920 x 1080, the game was fine until i put it back to FPS 60 cap, the game instantly crashes.

if i just use 1 screen it gives me the error but maybe its still not getting enough power from my 750W PSU.

this might also explain why my PC gets black screen if i use 2 screens, regardless of which screen im using, if i use both at the same time and 1920 x 1080 and FPS 60, causes the GPU to need so much power until it gives up then forces my pc to self reboot.

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Originally Posted by Sirkos

i cant tell if its GPU or PSU, doesnt happen all the time, but i have to keep powering down until it decides not to, otherwise the noise wont go away after a few mins, my PSU is pretty new.

you might be on to something there, first i set FPS to 30 then i went back to my highest windows resolution being 1920 x 1080, the game was fine until i put it back to FPS 60 cap, the game instantly crashes.

if i just use 1 screen it gives me the error but maybe its still not getting enough power from my 750W PSU.

this might also explain why my PC gets black screen if i use 2 screens, regardless of which screen im using, if i use both at the same time and 1920 x 1080 and FPS 60, causes the GPU to need so much power until it gives up then forces my pc to self reboot.

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Yeah if I were to guess it's very likely to be a power supply issue (or it's a faulty videocard... but since you said it had trouble on the last videocard too, it makes it less likely). I recall that when I ran into similar problems, it was with a brand new power supply (I admittedly went for one of the cheaper ones.) Thankfully, out of all components, a new power supply tends to be one of the cheaper solutions, and even if it doesn't turn out to be the faulty component it doesn't hurt to have a spare around. If you didn't have an 80 plus bronze certified power supply already, I'd recommend that (or better). Here's hoping the new PSU will fix the issues because otherwise I'd be stumped.

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Originally Posted by hydralus

Yeah if I were to guess it's very likely to be a power supply issue (or it's a faulty videocard... but since you said it had trouble on the last videocard too, it makes it less likely). I recall that when I ran into similar problems, it was with a brand new power supply (I admittedly went for one of the cheaper ones.) Thankfully, out of all components, a new power supply tends to be one of the cheaper solutions, and even if it doesn't turn out to be the faulty component it doesn't hurt to have a spare around. If you didn't have an 80 plus bronze certified power supply already, I'd recommend that (or better). Here's hoping the new PSU will fix the issues because otherwise I'd be stumped.

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for the PSU is bronze like low quailty? and gold is the best? idk about that, is 80 800w?

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Originally Posted by Sirkos

for the PSU is bronze like low quailty? and gold is the best? idk about that, is 80 800w?

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Bronze is the lowest quality, Titanium the best. :)




Cheers

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Originally Posted by Sirkos

for the PSU is bronze like low quailty? and gold is the best? idk about that, is 80 800w?

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Just a rating/industry standard for expected quality. I imagine your system would get along fine even with a 650w PSU so 750w should be more than fine.

Seasonic is known for its attention to making quality PSUs. I did have one that died (probably as a safety measure) but they typically have a 10 year warranty because of how confident they are in them.

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Originally Posted by hydralus

Just a rating/industry standard for expected quality. I imagine your system would get along fine even with a 650w PSU so 750w should be more than fine.

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i had a PSU that was weaker maybe it was 500w? but the lights on my pc would twitch, so in total it wasnt enough power then i got 750w, since my RTX 3060 is slightly better, maybe its best to get a 800w PSU?

I do not think, that it is the PSU. Does the Windows event viewer show something interesting after the crash?


Cheers

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Originally Posted by Sirkos

i had a PSU that was weaker maybe it was 500w? but the lights on my pc would twitch, so in total it wasnt enough power then i got 750w, since my RTX 3060 is slightly better, maybe its best to get a 800w PSU?

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750w should be more than enough. Like I said I was running with a 650w and had the same videocard. All that said, I could be wrong. I'm not a professional computer technician and this is all guesswork but considering you've reinstalled windows, the game, and the drivers all fresh, I just can't fathom it being anything other than a component issue.

i still need help, i upgraded my power to 1000w now, but the game still crashes as soon as i change the FPS from 30 to 60FPS.
i just dont get why FF14 cant handle my RTX 3060 with 60FPS and at 1920 x 1080 resolution, if i just lower 1 of them to the near lowest then the game works.

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Originally Posted by Sirkos

i still need help, i upgraded my power to 1000w now, but the game still crashes as soon as i change the FPS from 30 to 60FPS.
i just dont get why FF14 cant handle my RTX 3060 with 60FPS and at 1920 x 1080 resolution, if i just lower 1 of them to the near lowest then the game works.

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Is it still DirectX error crash? Can you post a picture of the exact error name/code?

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Originally Posted by Rehayem

Is it still DirectX error crash? Can you post a picture of the exact error name/code?

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yes its still directx error 11000002.
looking in event viewer i get these error Metadata staging failed, result=0x80070490 for container '{564E4238-4832-4447-5633-5CB9010C3444}', DeviceSetupManager id 131.' after i crash, so is this causing the crash?

https://cdn.discordapp.com/attachmen...c783ae1eb76e8&

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3
Restarting TDR occurred on GPUID:100

The message resource is present but the message was not found in the message table
i get this error too, but my GPU is new and the driver is updated many times.

I knew someone with a similar issue and it turned out their new GPU was just borked so they returned it and were given a replacement.

https://forum.square-enix.com/ffxiv/...25#post6046225

This guy seemed to figure it out, something to do with his ram.

i gave up and going back to my RTX 3050 that sometimes crash with directx 11000002 error, maybe this is more fixable?
is it normal to have 75% GPU usage while playing with max graphics at windows 1920 x 1080 resolution?
if my screen is set to 2560 x 1440 then it adds another 24% to the GPU total and it can hit 99-100%.

My 3060 has 60% usage on that resolution with 60 fps, so it stands to reason that a 3050 would need additional usage to achieve the same result.

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Originally Posted by Sirkos

i gave up and going back to my RTX 3050 that sometimes crash with directx 11000002 error, maybe this is more fixable?
is it normal to have 75% GPU usage while playing with max graphics at windows 1920 x 1080 resolution?
if my screen is set to 2560 x 1440 then it adds another 24% to the GPU total and it can hit 99-100%.

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That is completely normal, yeah. Higher resolutions will drive higher utilization. Minimum PSU is GTX970 for 1280x720, recommended is RTX2060 for 1920x1080.

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Originally Posted by Sirkos

i gave up and going back to my RTX 3050 that sometimes crash with directx 11000002 error, maybe this is more fixable?
is it normal to have 75% GPU usage while playing with max graphics at windows 1920 x 1080 resolution?
if my screen is set to 2560 x 1440 then it adds another 24% to the GPU total and it can hit 99-100%.

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Have you checked your RAM Settings in the BIOS and did a RAM Test?

What does the event viewer say at the time of the crash?
in windows logs - system
and in windows logs - application

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Originally Posted by Deniza

What does the event viewer say at the time of the crash?
in windows logs - system
and in windows logs - application

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I've asked them this previously, but doesn't hurt to look again.

What's your CPU? I don't see you mention it anywhere. Have you gone through BIOS to check whether your GPU is overlocked? I know you used MSI Afterburner, but can try through BIOS instead.