[Xbox] Game Crashes in loading transitions

I can't even login. I get to the launcher, put in proper info, get the play button, hit it and it shuts down. It was running fine before this new expansion. I was playing it Wednesday. I tried to have the game reinstall the files for corruption, still just shuts down. What a waste of time and money on my part. So much for early access.

Hi i am having bad loading crashes as will on game

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Originally Posted by DeadpoolRocks

I can't even login. I get to the launcher, put in proper info, get the play button, hit it and it shuts down. It was running fine before this new expansion. I was playing it Wednesday. I tried to have the game reinstall the files for corruption, still just shuts down. What a waste of time and money on my part. So much for early access.

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That sounds like an issue unrelated to the issue us Xbox players are having. You may want to check the forums for PC players with a similar issue.

They do hot fixes in these situations normally, but this is the first time something like this happened for Xbox, so hopefully they take it just as serious and not ignore it because it's a least popular platform.

I'm having the same issue

The Xbox version is the only version that requires 2 sub's to play too unfortunately. We pay more for less. =(

It’s just getting worse at this point for me. Sargantas is getting very populated right now… just got DCed and am now 800+ in Q they better fix this asap.. I get it… it’s early release but how are we the only ones with this issue

Game is pretty much unplayable on Xbox right now, waited 55 minutes to get through a 1100 person queue, only to queue for daily roulette and get frozen screen when loading into dungeon, then put right back into a queue of 1700 people :/ same thing if I play MSQ as soon as a cutscenes ends and transitions back I get frozen screen again, not much I can do till Square fixes, please!!!

So, yeah, it wouldn't be so bad if it recognized that you were booted and held you in some sort of purgatory state that let you log back in, but yeeting us into the queue like a first-time login is the big thing. It was annoying but palatable most of the day when I just force-quit the game and relogged, but now I'm sitting in a long queue after a crash?

Oh well. I know BU3/SE knows about it, and is trying to figure out what's going on with the client that's making this desync/freeze thing happen and fix it, but it's still rough.

At this point we gotta put our tinfoil hats on and think this is intentional… at the very least negligence because Xbox was the last platform to get in

I just wanted to report that I freeze anytime I try to queue for a dungeon on my Astrologian. I tried a duty support and a queue with a friend. Froze both times. I’ve also frozen using an athernet.

Given what I’ve heard of freezing during cutscenes I’d like to argue that FFXIV on Xbox is near unplayable. These are issues that cannot wait a long time for a patch. This needs a hot fix asap.

the situation is hard, bur we have to have patience and make our voice to square with tickets and report, that way they will fix this thing, i played in afternoon witouth error, and in night pum freeze and kicked

Yeah, my fiancee is having this same issue. It normally happens after a cut scene or if he teleports from zone to zone. We have tried it while in a party and not in a party. XBox is fully up-to-date as well so, has to be a game issue at this time

Date of issue: 29/06/2024 (06/29/2024)
Time of issue: Constant
Frequency: Ongoing - varies based on how often you're moving between areas. Seems roughly 50/50
World name: Ravana (OCE)
Character name@Home World name: Nirixes Malshaan
Class/Level: Multiple jobs (whm, pld, dnc)
Party or solo: Solo - only impacts one player at a time.
Area and coordinates: Area transitions

Steps:
Game locks on area transitions.
This even happens when transitioning to a low-population zone (e.g. from one area of an instanced dungeon to another area in that same dungeon).
This can happen with transitions between adventure areas, loading dungeons/raids/trials, loading cut scenes and even using aetheryte travel from one part of a city to another. The loading circle freezes, the music stops and the game is unresponsive.

Connection Specs
- Type of internet connection/provider: Fibre, 300Mbps down, 100Mbps up. Connection tests found no connectivity issues or lost packets.
- Modem maker/model number: Huawei DN8245X6-10

Xbox Series of the console you are using
- Series: X

Information About the Peripherals You Are Using
-Type: Elite Controller v0.2 (Microsoft), Wireless Keyboard MK235 (Logitech)

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Originally Posted by RukaziSintakumo

My partner and I have been starting to play Dawntrail this morning, both on Xbox (one on Series X, one on Series S)
We encountered numerous game crashes when we enter loading transitions. (Teleporting, cutscene loading, entering new areas)
We first notice the loading circle freezing before the music just stops and nothing loads anymore.
This is an extremely frustrating experience, considering we very much looked forward to playing the expansion.

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I just started playing this game May 7th. Was so looking forward to Dawntrail after I pre-ordered it! To be experiencing this madness all day for hours since the servers came back up at 2am PST is absolutely crazy, unacceptable, and in the long run going to cost you folks paying customers.

For me this junk happens just as described in the above quote. Get it together, don't tell us to uninstall then reinstall the game. Don'd tell us to check our console settings. Don't tell us to check our internet. The problem is with YOUR game that we have paid and are paying for.

Yep. Though the game hasn't crashed for me. Only constant freezing. (And video tearing, like my TV screen has a crack or something.) Which seems to have been mitigated somewhat when I turned off the setting "don't show players near quest NPC". Both of them. The freezing still happens, but it's now once every 2-3 hours or so of playing. The freezing was near constant on every loading screen when I turned those options on.

Very disappointing that we didn’t get any new information. It is rly a huge problem and not a minor thing.
We payed for early access and not early alpha.

At least they could give us a time frame or any new information about how the work is going, If they found out what is causing the problem. I mean are we talking about days, weeks, months?

Just the knowledge they fix it in the next week or 2 would be a huge relief. Knowing nothing feelsbadman.

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Originally Posted by Zwiebelbauer

Very disappointing that we didn’t get any new information. It is rly a huge problem and not a minor thing.
We payed for early access and not early alpha.

At least they could give us a time frame or any new information about how the work is going, If they found out what is causing the problem. I mean are we talking about days, weeks, months?

Just the knowledge they fix it in the next week or 2 would be a huge relief. Knowing nothing feelsbadman.

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I agree and we should also be refunded our time for every day we were unable to play.

I'm often told to buy the PlayStation version but I shouldn't have to. Why give them more money just to play the game? I already paid enough.

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Originally Posted by dexx

Yep. Though the game hasn't crashed for me. Only constant freezing. (And video tearing, like my TV screen has a crack or something.) Which seems to have been mitigated somewhat when I turned off the setting "don't show players near quest NPC". Both of them. The freezing still happens, but it's now once every 2-3 hours or so of playing. The freezing was near constant on every loading screen when I turned those options on.

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I've also found that disabling the "Don't show players near Quest NPCs" settings seems to have helped today. Previously it would freeze up on every second teleport or zone change, but I've been playing for hours without any freezing this morning.

This could also just be due to playing at a quieter time, but it's been a pretty stark difference. Haven't tested it on MSQ cutscenes yet though.

I can second this, turned off setting, have had no freezing yet, did Frontline, and now queued MSQ roulette, and did some MSQ cutscenes! So far so good.

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Originally Posted by kaolinite

I've also found that disabling the "Don't show players near Quest NPCs" settings seems to have helped today. Previously it would freeze up on every second teleport or zone change, but I've been playing for hours without any freezing this morning.

This could also just be due to playing at a quieter time, but it's been a pretty stark difference. Haven't tested it on MSQ cutscenes yet though.

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Can confirm this does not fix the issue. Two aetheryte teleports, entered squadron quarters, exited quarters and it froze up. Was worth a try I guess.

Adding to this -- my Xbox version on Series S has also had this constant issue. Freezing up during black-screen loading transitions; loading spin icon frozen and everything, forcing me to quit to Home and close the game. I locked up twice right at 6-7 a.m. Eastern on the 28th, forcing me to pop back into pretty hefty server queues.

I gave up and tried again later last night around 9-11 p.m. but also hit it several times. I ended up switching Data Servers off from my home world to Dynamis just to avoid long login queues when the game crashes, which is a pretty bad solution. Not sure if I'm going to be able to actually get through a dungeon at this rate.

Disabling or enabling "Don't Show Players Near Quest NPCs" doesn't seem to affect the rate it happens on my system, since it's happened both with and without.

Fix this, please! Or give me a free PC version since that's the only version of the game I can play, but I didn't buy DT on my PC since it's a potato.

TURN OFF THE NEW HIDE PLAYERS AROUND NPC FEATURE!!

Like others have said, as soon as I turned it off I was able to load into a dungeon for the first time since DT released. Cant promise you won’t have a random freeze and it could be because less players are on right now, but I’m counting this as a win until they do a hotfix.

Chiming in. What was an only once yesterday while playing several hours is now 5 times in an hour today!

Loading screen for new area will hitch, almost unnoticeable unless watching, and loading animation will slightly pause before music cuts out and then freeze. Have to quit application and start over.

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Originally Posted by PandaRawr

TURN OFF THE NEW HIDE PLAYERS AROUND NPC FEATURE!!

Like others have said, as soon as I turned it off I was able to load into a dungeon for the first time since DT released. Cant promise you won’t have a random freeze and it could be because less players are on right now, but I’m counting this as a win until they do a hotfix.

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I've NEVER had it turned on and the issue is still happening.

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Date of issue: 29/06/2024 (06/29/2024)
Time of issue: Constant
Frequency: Ongoing - varies based on how often you're moving between areas. Seems roughly 50/50
World name: Ravana (OCE)
Character name@Home World name: Nirixes Malshaan
Class/Level: Multiple jobs (whm, pld, dnc)
Party or solo: Solo - only impacts one player at a time.
Area and coordinates: Area transitions

Steps:
Game locks on area transitions.
This even happens when transitioning to a low-population zone (e.g. from one area of an instanced dungeon to another area in that same dungeon).
This can happen with transitions between adventure areas, loading dungeons/raids/trials, loading cut scenes and even using aetheryte travel from one part of a city to another. The loading circle freezes, the music stops and the game is unresponsive.

Connection Specs
- Type of internet connection/provider: Fibre, 300Mbps down, 100Mbps up. Connection tests found no connectivity issues or lost packets.
- Modem maker/model number: Huawei DN8245X6-10

Xbox Series of the console you are using
- Series: X

Information About the Peripherals You Are Using
-Type: Elite Controller v0.2 (Microsoft), Wireless Keyboard MK235 (Logitech)

https://na.finalfantasyxiv.com/lodes...4d3cb1b79af011

Just found this and wanted to share for those who were unaware. Hopefully this means there will be a fix soon!

Yeah but since yesterday they shared no new information. Xbox seems not a priority for them. Imagine what would happen if that happened to Ps or pc. The problem would be fixed in no time or at least better communicated on how it’s going.

I can get around that wild ??? chat censorship bug, wich is also a thing square has to fix at some point, but if they don’t fix this crash problem I won’t extend my sub. I already bought the game twice, only to move from my older pc to my Xbox. Not going to buy Dawntrail for my pc, just to see how bad it runs.
We already pay for 2 different subs. Ultimate gamepass has plenty other games to play.

I understand that new expansion and patch can cause problems. I understand that some problems will take time to fix. Maybe need another patch, wich also has to go through Microsoft verification process and so on.

Again the least they can do is to communicate with us. Don’t they have any community manager or so? No communications sounds always like we don’t care about you.

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Originally Posted by Zwiebelbauer

Yeah but since yesterday they shared no new information. Xbox seems not a priority for them. Imagine what would happen if that happened to Ps or pc. The problem would be fixed in no time or at least better communicated on how it’s going.

I can get around that wild ??? chat censorship bug, wich is also a thing square has to fix at some point, but if they don’t fix this crash problem I won’t extend my sub. I already bought the game twice, only to move from my older pc to my Xbox. Not going to buy Dawntrail for my pc, just to see how bad it runs.
We already pay for 2 different subs. Ultimate gamepass has plenty other games to play.

I understand that new expansion and patch can cause problems. I understand that some problems will take time to fix. Maybe need another patch, wich also has to go through Microsoft verification process and so on.

Again the least they can do is to communicate with us. Don’t they have any community manager or so? No communications sounds always like we don’t care about you.

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we need to be patient, they know the isue, you can send a mail to report the continuos freeze, a ticket, that way they now the problem its not solved, and if im not wrong, they are working on the Syrcus Tower Problem that freeze the instance when a boos does his mechanic. so be patient the isue gona be fixed, this morning i disabled all the player and npc new graphics option and played fine, for almost one and a half hour.

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Originally Posted by Zwiebelbauer

Yeah but since yesterday they shared no new information. Xbox seems not a priority for them. Imagine what would happen if that happened to Ps or pc. The problem would be fixed in no time or at least better communicated on how it’s going.

I can get around that wild ??? chat censorship bug, wich is also a thing square has to fix at some point, but if they don’t fix this crash problem I won’t extend my sub. I already bought the game twice, only to move from my older pc to my Xbox. Not going to buy Dawntrail for my pc, just to see how bad it runs.
We already pay for 2 different subs. Ultimate gamepass has plenty other games to play.

I understand that new expansion and patch can cause problems. I understand that some problems will take time to fix. Maybe need another patch, wich also has to go through Microsoft verification process and so on.

Again the least they can do is to communicate with us. Don’t they have any community manager or so? No communications sounds always like we don’t care about you.

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Yes, I have to agree with the quote above that SE needs to be more transparent about this issue.
They are continuesly communicating on the other issues they encountered, including making posts on social media about them, however the Xbox issue was only acknowledged in this one Lodestone post and that was it.

I fully understand that fixing the issue takes time, and that is all fine from my point of view, but they have to communicate better, give people a somewhat ETA on when a fix for this issue can be expected and how they plan to compensate for the lost game time that everyone has been paying for. (Especially around an expansion launch)
I feel like it would have been smarter to have the graphics upgrade and engine update as a pre-patch ahead of the expansion, instead of with it... Could have maybe soften the blow of the issue.

Btw i play since hours without any Crash at Shadow Datacenter - See u all there :)

they release a hot fix today, anyone, can confirm if the freeze bug on xbox continue? or they only solved the syrcus tower freezing problem?

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Originally Posted by Mkssir

they release a hot fix today, anyone, can confirm if the freeze bug on xbox continue? or they only solved the syrcus tower freezing problem?

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Still ongoing.. maybe slightly better than yesterday, not so bad when coming out of cutscenes now but still every time going to a new zone for the first time its crashing.. slightly more playable overall but still not good

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Originally Posted by DovaBomb

i found out that the game dosent freeze if i turn the chat off before the transition.
Hope this helps

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i found the same, if you Disable the chat, the game goes better and less freezing

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Originally Posted by Huckabee

Still ongoing.. maybe slightly better than yesterday, not so bad when coming out of cutscenes now but still every time going to a new zone for the first time its crashing.. slightly more playable overall but still not good

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ok... seem it getting better, it only we need to take it easy and continue reporting whe it get worst

I'm not sure if turning off the "hide nearby players" setting helps at all, but it definitely doesn't eliminate the problem. I just had another freeze during World of Darkness just as I got devoured by Cerberus and was loading into his stomach

I'm getting this issue when I'm going into dungeons. It's very bad. I've been kicked out a few groups because of it.. is there any work around?

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Originally Posted by jadan2000

I'm getting this issue when I'm going into dungeons. It's very bad. I've been kicked out a few groups because of it.. is there any work around?

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the are working on that, yesterday te players make the report of the issue and te issue with syrcus tower, the syrcus tower issue its already fixed, and today they still doesnt have tell no new info, but i sent a ticket reporting the issue and they answered me, that they are working on it, only the time gonna tell us

It’s definitely better than yesterday seemingly. I had a streak of a few hours even was able to use aethershard a few times… closer to afternoon though and now persisting it’s happened a few times in a shorter time span as opposed to the morning where I was almost convinced it was fixed

So it might have something to do with server population

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Originally Posted by Mkssir

they release a hot fix today, anyone, can confirm if the freeze bug on xbox continue? or they only solved the syrcus tower freezing problem?

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No it's still not fixed. It's 5:30pm eastern time and it's still happening to me when I load into dungeons (or any other duty finder). Not so much for cutscenes anymore but I still wouldn't put it passed it to happen again eventually.

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Originally Posted by TheKingPsycho

It’s definitely better than yesterday seemingly. I had a streak of a few hours even was able to use aethershard a few times… closer to afternoon though and now persisting it’s happened a few times in a shorter time span as opposed to the morning where I was almost convinced it was fixed

So it might have something to do with server population

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it for sure is population issue, i went to the "Shadow"Datacenter and didnt had any single issue the whole day

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Originally Posted by Mkssir

we need to be patient, they know the isue, you can send a mail to report the continuos freeze, a ticket, that way they now the problem its not solved, and if im not wrong, they are working on the Syrcus Tower Problem that freeze the instance when a boos does his mechanic. so be patient the isue gona be fixed, this morning i disabled all the player and npc new graphics option and played fine, for almost one and a half hour.

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While I understand what and why you are saying this, I respectfully disagree.

They lost to right to me being patient the moment they took my money for a pre-order granting me early access. I have lost HOURS trying to play due to the amount of times it has frozen, I have to reset, and then wait in queue to get back in.

Do I have early access? Barely. Am I enjoying the little access I've been able to play through? No.

If they cannot take my monthly fee completely, are they going to allow me any of the benefits of having paid a full monthly fee? We all know the answer is no. Thusly, why have I paid for something I am only able to use with constant interruption? Does that sound fair?

My patience left the state on about the 30th time the game froze at the end of a cutscene.

Game froze on my home server, Leviathan.
Restarted. and was 528th in queue.
Went to another datacenter, 28th in queue.
Game froze at the end of a quest as it has been doing.
Restarted, and went to another datacenter, no queue, logged in immedately.
Played for about 30 minutes and game crashed at quest completion.

There is far more going on here than a population issue.