Help! Can't find Dawntrail pre-order in Online Store or Mog Station

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Originally Posted by Nadda

I got a confirmation of my purchase but no code.

Which on the added anxiety of not being a very patient individual.
All I have is confirmation Square took my money.
I didn't receive a code or anything.

Just once I'd like it if interacting with Square Enix in any way on their own stores could for once be useful and not a headache.
I've filed three different support notes and they gave me a case code for em and I don't know how to find them to review if they were even responded to.

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It took them like 6 hours to send me my codes. Just be patient.

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Originally Posted by Donze

Yes, and thats the problem. The poster said they do not have access to the email associated with their account, so they should NOT log in with those credentials to buy from SE store. If they are logged in buying from SE Store with the same FF14 account credentials, it will email the code to the email registered to the account (and if poster doesn't have access to it, they wont get their pre-order code).

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So the code will not be shown anywhere on the store page while logged in? Only email?

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Originally Posted by seraf

It took them like 6 hours to send me my codes. Just be patient.

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Okay I will try. :c

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Originally Posted by Reinha

So the code will not be shown anywhere on the store page while logged in? Only email?

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The preorder code is also visible in the order details in your SE store account.

8+ hours and counting. I've been 20% more patient than you; where's my code now

Got the code about 8 hours after ordering, but after registering it on MogStation I had to request the reward at a Post Moogle before it was delivered. It was delivered within a minute of asking for it.

The iL560 (level synced) earring works "when level 90 and below," and is only one earring (at least on a Hrothgar), not a pair.

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Originally Posted by Bun_Vivant

Got the code about 8 hours after ordering, but after registering it on MopStation I had to request the reward at a Post Moogle before it was delivered. It was delivered within a minute of asking for it.

The iL560 (level synced) earring works "when level 90 and below," and is only one earring (at least on a Hrothgar), not a pair.

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THIS right here. THANK YOU!!! Helpful post/10

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Originally Posted by ACE135

The preorder code is also visible in the order details in your SE store account.

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Thank you! This is what I kept asking.

Been over 13 hours for me and still waiting one codes.

I'm still trying to just order the thing. Finally got logged into the store, but I keep getting address error messages. Doesn't make sense. It's a standard US address.

This process is exhausting. I've never had such a problem trying to give a company my money.

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Originally Posted by Souljacker

I'm still trying to just order the thing. Finally got logged into the store, but I keep getting address error messages. Doesn't make sense. It's a standard US address.

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I got that error too: it might be because the system that verifies the address gets swamped and fails to respond at all, which the ordering process considers an error in the address. I just kept continuing the process without changing the address and on the fourth try it worked. Good luck.

My spouse and my experience was:

• Placed four orders (one at a time) using guest account, with different email address for each order. Only one order encountered the problem described above.
• Three orders went through to the end, one was approved but then declined (the charge appeared on the CC as "pending" but was removed this morning -- no idea why it was declined)
• Code was emailed to us about 8 hours after ordering. Entered it at the Mog Station almost immediately.
• No items were received until we went to a Post Moogle and requested our reward. Then items were sent to us within a minute, and all the alts on each account were also sent the items.

Update: just ordered the fourth copy, using same procedure as before. Process was smooth and error free. Waiting for codes now.
Update: codes arrived literally one minute after order receipt.
Update: entered codes into Mog Station, then went to Post Moogle and requested reward. It arrived within seconds. :)

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Originally Posted by Bun_Vivant

I got that error too: it might be because the system that verifies the address gets swamped and fails to respond at all, which the ordering process considers an error in the address. I just kept continuing the process without changing the address and on the fourth try it worked. Good luck.

My spouse and my experience was:

• Placed four orders (one at a time) using guest account, with different email address for each order. Only one order encountered the problem described above.
• Three orders went through to the end, one was approved but then declined (the charge appeared on the CC as "pending" but was removed this morning -- no idea why it was declined)
• Code was emailed to us about 8 hours after ordering. Entered it at the Mog Station almost immediately.
• No items were received until we went to a Post Moogle and requested our reward. Then items were sent to us within a minute, and all the alts on each account were also sent the items.

Update: just ordered the fourth copy, using same procedure as before. Process was smooth and error free. Waiting for codes now.
Update: codes arrived literally one minute after order receipt.
Update: entered codes into Mog Station, then went to Post Moogle and requested reward. It arrived within seconds. :)

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I got my code to put in the early access for getting the items and put it in the mog station.
but on the store it says "Your code isn't available yet. We'll send you an email when it's ready." on the store.
I'm guessing that's something we get later on for the second code for the game later on?

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Originally Posted by Souljacker

I'm still trying to just order the thing. Finally got logged into the store, but I keep getting address error messages. Doesn't make sense. It's a standard US address.

This process is exhausting. I've never had such a problem trying to give a company my money.

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Anyone having this problem? Its been 3 days and i still have this address error. Customer support is of no help.

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Originally Posted by Darkstride

However, you can log into the Square Enix Store using your SE Account credentials (linked to XIV). In this case, it will send the pre-order to the email associated with your account.

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If you use this method, just double-check the email shown once you get to the purchase screen. Mine showed a completely different email, one that hasn't been used in 5+ years. I have no idea why or how it pulled the email as it's not shown anywhere on my account (I am working with SE support and even they confirmed this). There was no way to change this in the system, and so my confirmation email was sent to that (wrong) address. Oddly enough, the email with the bonus codes WAS sent to the correct email. ¯\_(ツ)_/¯

Anyhoo, thought it was worth mentioning as I can see people just skimming over that line and not thinking much of it, and next thing they know they have no confirmation email.