Response to Congestion (as of Dec. 15)

Excellent, I appreciate keeping in touch, trying to abate their own success. . . lol!, not giving up on the error 2002, and naturally the 14 days.

Of course I'd like to easily log in and am not loving that issue lol, but given the situation, and that they're staying in communication (and continuing to compensate for issues too).. not feeling particularly disgruntled by the affair. So long as they continue to try and improve the situation I just wish everyone the best of luck, fun, and sanity- that includes SE and it's employees. I can't imagine the potential stress that some departments may be invoked upon due to this stuff. So hopefully we can get through it together with both the players and the employees feeling like the situation is fair.

With planning, and some tech solutions (remote desktop ahead of arriving home), I have been able to play each day, and after the last update I've felt less issues trying to get in (minus the recent 5003 that happened a few hours ago.... lol).

I'm aware some people may be more upset than I, and that's their feelings, I'm not saying they're not allowed - just that I'm not displeased given the handling and situation. (I am aware some people feel they're not allowed to be upset and may read it as a white knight kiboshing other's feelings, I'm just saying I'm not as I feel they're trying - and I wish all well, good luck in their queues, good luck for SE finding their servers, and all our health to not have too much stress on the matter :)).

So... 21 total days of free game time.

No new players as the servers are already too full, and they still can't get new servers because the rona fucked over production of computer parts.

On the release of 6.01 (and more specifically 6.05), for most people who aren't going to be in the race for world first savage clears, it'll just be another annoyance of early access launch day levels of queues. And whoever ends up getting it, everyone else is gonna whinge about how they got lucky with a short queue or whatever. Typical MMO drama stuff.
And even if they did delay the release of the patch, they'd still run into the same issues on the patches new release date. Because they still wouldn't have the ability to get new servers rolled in.

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Originally Posted by CaptainLagbeard

On the release of 6.01 (and more specifically 6.05), for most people who aren't going to be in the race for world first savage clears, it'll just be another annoyance of early access launch day levels of queues.

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Ah, c'mon. We all know those tiny mid patches are just a tiny blip compared to expansion launch and queues never surge that high for the tiny amount of added content.

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Originally Posted by RyuDragnier

A bug related to something from 1.0? We can never escape it, can we?

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This game still runs on some of 1.0's stuff.
So no, we really can't.

I didn't even thing about the free trials... I am usually all for it but it indeed doesn't make sense for free users to access the game at the moment, when paying customers are struggling to get in.

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Originally Posted by Hysterior

I didn't even thing about the free trials... I am usually all for it but it indeed doesn't make sense for free users to access the game at the moment, when paying customers are struggling to get in.

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I don't think Free Trial players have been able to play since early access. Just gives them an error that they can't join the queue because of their status.

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I don't think Free Trial players have been able to play since early access. Just gives them an error that they can't join the queue because of their status.

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They have, actually.

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Originally Posted by Hasrat

Ah, c'mon. We all know those tiny mid patches are just a tiny blip compared to expansion launch and queues never surge that high for the tiny amount of added content.

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The thing is, most of the people who would be interested in trying to get the world first clears and what not probably aren't currently too actively playing as they're very likely in full Moonward gear waiting for 6.01, when it hits they'll jump back in.

I really don't want any game time. It's ruining my sub schedule. Literally. This is horrifying. Maybe I can contact support.

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Originally Posted by Jybril

This game still runs on some of 1.0's stuff.
So no, we really can't.

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In Software old means not necessarily bad. :) Often using old and tested code is better than rewriting a functionality from scratch. Here is a very good blog post which covers this:
https://www.joelonsoftware.com/2000/...ver-do-part-i/


Cheers

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Originally Posted by Krotoan

can people now stop telling them to go buy "that dell server I googled" ?

Y'all have NO idea what they need and this is like telling someone in an F1 race car that there's lots of tires available at Walmart.

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This comparison is spot on xD
I love it

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Originally Posted by RobynDaBank

I don't think Free Trial players have been able to play since early access

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It depends on the queue. In early mornings like 8am the queue times are often low enough to allow f2p player to join in. But later on the day that no longer is possible. I dont know the treshold at which the queue locks them out though.

I also wonder if this patch will already open up the new housing areas. Because due to the queues a lot of players would then be locked out from its auction as they cant log in. I hope they will delay this for them to keep it fair.

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Originally Posted by UkcsAlias

It depends on the queue. In early mornings like 8am the queue times are often low enough to allow f2p player to join in. But later on the day that no longer is possible. I dont know the treshold at which the queue locks them out though.

I also wonder if this patch will already open up the new housing areas. Because due to the queues a lot of players would then be locked out from its auction as they cant log in. I hope they will delay this for them to keep it fair.

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Ishgard Housing is 6.1, not 6.01.

Thank you, OP, for posting this update! Been busy with work and missed it on the main pages

I’m personally hugely appreciative of SE with what they’ve shared and how they’re taking steps to assist folks and balance out the situation. Wonderful news all around!

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Originally Posted by SturmChurro

I really don't want any game time. It's ruining my sub schedule. Literally. This is horrifying. Maybe I can contact support.

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I hadn't thought of that. Budget is all done that SE money comes on a set date... now, with 3 weeks in lieu it's going to be taken out a week earlier.

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Originally Posted by Shibi

with 3 weeks in lieu it's going to be taken out a week earlier.

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Or 3 weeks later with a 3 week buffer. It just depends on how you look at it. If you say a week earlier, you do ignore that you didnt pay for a month, so in theory you then are still considering a money buffer instead of a time based one. But i can understand that some people want to be strict about timing it (for whatever reason), and for them this definitely hinders.

Still... if they however will extend it with another 7 days because of congestion, i would prefer it to be 9 days though, since then it matches up with the 30 day pattern of subs. And maybe because of the hassle many had, this would be a nice way to give ahead of time anway.

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Originally Posted by Hiragawa

Ishgard Housing is 6.1, not 6.01.

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Good to know its not the same version.

But the problem with versioning like that is that normaly 6.1 and 6.01 are the same as each number between/around a dot is an integer. A prefix 0 normaly is considered only for sorting reasons. In this case the version should normaly have been called 6.0.1 (if we go by the standards companies normaly follow). But its probably also that they are consistent at not having a dot there in the number, and that they never went over 9 subversions, which for their system works fine then. At least, as long as its clear, its fine enough.

Its also that it probably only confuses newer players, and only to those who have some programming knowledge.

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Originally Posted by Shougun

With planning, and some tech solutions (remote desktop ahead of arriving home), I have been able to play each day, and after the last update I've felt less issues trying to get in (minus the recent 5003 that happened a few hours ago.... lol).

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Yeah, same for me. I do realize that for some people it's just not possible to play at all, but for me it's just been about planning it out a little. On my days off I've been able to log in early so I miss the queues. On my work days, I log in as soon as I get home and just let the queue roll while I do other things (make dinner, eat, shower, etc.) and have learned what the situations on my PC that seem to lead to me getting the 2002 more often so I can avoid them. It's not ideal but it's allowed me to play every single day since the expansion launch, whether it be a clear day off or a work day.

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an active subscription

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Do players who use game time cards get it as well or do they need to make a subscription?

I'm guessing NA and Europe will get an additional Datacenter each.

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Originally Posted by TalithaSolarien

My guess is that very, very few games are using Java, esp. not at the backend. While possible doing this with this code is usually written other languages not affected by that thingy ....

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Originally Posted by Larirawiel

It is propably this bug:
https://forum.square-enix.com/ffxiv/...ver-side-issue
It is not a bug, it is a feature. :)
Cheers

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I hope they are ready if they used log4j.

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Originally Posted by Reyn

2002 rearing its ugly head all the way from 1.0 LOL I cannot believe. Endwalker truly brought us full circle

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I mean they did say Endwalker would close out a storyline going all the way back to the start of FF14. I doubt they understood just how accurate this statement would be.

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Originally Posted by Krotoan

I was just as astonished that random packet monitoring guy found something they didn't. Perhaps it's something the trench coders thought wasn't worth the attention it'd take to fix since it only was at (previously) unimaginable server loads so they never passed it up the pipeline.... or more likely whomever knew about that particular problem is long gone. Either way it shows a couple things: SE is paying attention to us (EN players), like it or not and while they're very much on top of mitigating problems as much as possible they can miss things.


I hope more useful information comes out of the discussion though, and less accusatory misinformed BS.

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Yes, this exactly. I empathize with people who have had more severe problems than me and haven't really been able to play. That sucks. But if you're going to sit here and demonize the dev team and say they don't care and aren't doing anything, then I'm going to antagonize and push back on you. I hope this update is enough to silence all that sort of nonsense, but... somehow, I think they'll find a way to power through and keep it up.

A few things. I think this addressed a huge chunk of problems. But it also shows the constant pressure and who knows how many cancelled subs are making them act.



Finally for the chip shortage people. July is when he said they started plans for more. That means zero growth planned for EU/NA over two years. They literally waited till WoW imploded. You don't get a cookie for doing the right thing after you should have done it. We should have had a couple new worlds. Which would mean nothing with WoW imploding. But would show so much more trust and basic commitment to QoL for players. Now it sounds like whole new data centres.

Well, since I'm getting 21 days of game time and I got to play the game, I'm going to... use this.... as justification..... to buy a treat from the Mogstation >_> yeah. <_<

Pretty cool and transparent and nice to see they appear to have identified the log in error issue. Lets hope when implemented it actually works for everyone. 21 days of free time and I've been lucky enough to be playing each and everyday since launch.

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Originally Posted by Shibi

I hadn't thought of that. Budget is all done that SE money comes on a set date... now, with 3 weeks in lieu it's going to be taken out a week earlier.

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Yeah, I'd rather if they were going to give game time, they give us a full month so it lines up better with what I have scheduled. Maybe the issues will persist and they will do so anyway?

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Originally Posted by Hasrat

What's really wild with the suspending sales/advertising is... they may very likely have no solid idea how long they'll have to be suspended. Maybe they're hoping, like the rest of us, that things calm down quickly enough that they can resume sales by the end of the year or something. But, they could seriously be looking at waiting until they've got new hardware...

That is grim. I mean, I know they won't necessarily be suffering for it. But, that's definitely an admission of defeat, that they can't keep up.

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I think its more an admission of very upper management they were wrong.

digital keys do not have to be produced, so can "stock" billions.

I imagine they had a planning meeting to set a cap on those keys way back, maybe 2020, on how many copies they could sell and not have what happened, happen. Yoshi and the server team was overruled when they ran out of keys and kept selling more. my guess is that some suit far higher up said, sell more, we can cope...

if nothing else, next time maybe they'll listen to Yoshi and the server team and abide by whatever caps they set.

I felt his soul in his post. It's not the usual happy Yoshi P. It's a beat up version of him. I really feel bad even if it was someone else translating for him, you could still feel it in the writing. I hope he's okay and I hope he's not smoking more than usual (I hate that he smokes, he's such an amazing guy to be smoking). Smoking and stress is a deadly combination. PLEASE YOSHI P. we understand, it's out of your control and you're doing great for the things you have control over. Transparency is what I love most about these types of posts. Rarely are devs transparent especially on things that are going wrong. So thank you!

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Originally Posted by Moonlite

A few things. I think this addressed a huge chunk of problems. But it also shows the constant pressure and who knows how many cancelled subs are making them act.



Finally for the chip shortage people. July is when he said they started plans for more. That means zero growth planned for EU/NA over two years. They literally waited till WoW imploded. You don't get a cookie for doing the right thing after you should have done it. We should have had a couple new worlds. Which would mean nothing with WoW imploding. But would show so much more trust and basic commitment to QoL for players. Now it sounds like whole new data centres.

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as always, someones going to complain... even if they offered you free sub for life, you would find a way to turn that into a negative.

how exactly, do you imagine they should have known WoW was going to implode? they had been planning the OCE data center first, and expansions on others may have been on a roadmap, but in JULY they had to accelerate that because of the growth. if they had been as uncommited as you seem to believe, they wouldnt bother... period.. because the trend is for populations to go down.. they could have said yup.. there's a queue, but I can log in from Japan just fine, so, why do we need any servers?

....and this is why they are loved.

No other developer or publisher would have done any of what they have, kept communication going, given any free time much less nearly a month now, or taken fault for anything.

None.

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Originally Posted by Moonlite

A few things. I think this addressed a huge chunk of problems. But it also shows the constant pressure and who knows how many cancelled subs are making them act.



Finally for the chip shortage people. July is when he said they started plans for more. That means zero growth planned for EU/NA over two years. They literally waited till WoW imploded. You don't get a cookie for doing the right thing after you should have done it. We should have had a couple new worlds. Which would mean nothing with WoW imploding. But would show so much more trust and basic commitment to QoL for players. Now it sounds like whole new data centres.

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Plans for OCE started before that are were still pushed back due to product shortages. Plans for a more immediate solution (they apparently had plans for some of this for 7.0 or post 7.0) to the rest of the data centers started the moment the un predictable influx of players came. Until that point, what they had was sufficient to handle the slow and rather predictable growth of players. You cannot expect a company to predict the unpredictable and purchase outside of need or planned upgrade.

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Originally Posted by Eriane_Elis

I felt his soul in his post. It's not the usual happy Yoshi P. It's a beat up version of him. I really feel bad even if it was someone else translating for him, you could still feel it in the writing. I hope he's okay and I hope he's not smoking more than usual (I hate that he smokes, he's such an amazing guy to be smoking). Smoking and stress is a deadly combination. PLEASE YOSHI P. we understand, it's out of your control and you're doing great for the things you have control over. Transparency is what I love most about these types of posts. Rarely are devs transparent especially on things that are going wrong. So thank you!

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Well, let's not get ahead of ourselves. Many big businesses have legal teams and public relations agents who comb through any official statement in order to deliberately make it as inoffensive and inclusive as possible.

The language used doesn't strike me as any different to any other official statement pushed out by a major company during a period of strife. Each to their own, though!

I mean, they should of stopped preorders BEFORE launch. Guess this is an example of creating a problem, then coming up with a fix later and saying "progress". Taking a page from Ole'Blizz, eh?

Nice. Glad to see it.

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Originally Posted by Velnora

I mean, they should of stopped preorders BEFORE launch. Guess this is an example of creating a problem, then coming up with a fix later and saying "progress". Taking a page from Ole'Blizz, eh?

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What could they do to make you not complain? A realistic thing, not "set up new servers by this evening".

Took long enough jesus. The moment people started having login issues and mass reported the 2002 error and had 6k+ queues they should’ve stopped the sales. Server issues aren’t an unknown thing. Theyve been a problem since Heavensward. They didn’t do much about it then, and then we got Raubahn ex. Baffles me how many people think this is just now a problem lmao.

Just comin in here to say what everyone else is thinking...
2002 is 1.0's final revenge!

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Originally Posted by Xerkrosis

Do players who use game time cards get it as well or do they need to make a subscription?

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You get the time as well. Prepaid time is still an active sub. With prepaid time the free time is just added to the end. So say with game time normally your time expires Jan 10th, now 21 days are added so your new expire time is Jan 31st.

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Originally Posted by KizuyaKatogami

Took long enough jesus. The moment people started having login issues and mass reported the 2002 error and had 6k+ queues they should’ve stopped the sales. Server issues aren’t an unknown thing. Theyve been a problem since Heavensward. They didn’t do much about it then, and then we got Raubahn ex. Baffles me how many people think this is just now a problem lmao.

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People like you don't deserve Yoshi-p. I secretly wish he took 6 months break and holiday to get away from this bullshit and disguise it as if he's stepping down and replaced by Tanaka or someone else.
Then you can have your field day complaining 24x7 LMAO.

21 free sub days and an amazing expansion with no delay to 6.05. Christmas came early! <3