Square quit blaming 2002 on the user's internet connection and take responsibilty

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12-15-2021, 11:04 AM
Phestr

Just lost my ability to play tonight because I stepped away from my PC and missed the ridiculously tiny window to log back in and hold my spot in queue. It is not, and has never been, a problem with my Internet connection. Between that nonsense and moderator bot replies we get, I'm fully convinced SE doesn't give a crap about customers having this problem.
12-15-2021, 11:29 AM
Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with server congestion and connection based errors such as 2002 on Final Fantasy XIV. Due to the recent release of Endwalker, we are experiencing an extremely high surge in player base which may result in long queue times and various connection error. We are aware of this inconvenience and have addressed it in the following Lodestone post:

https://na.finalfantasyxiv.com/lodes...9264ac9f24986f

We understand the frustration regarding this matter and ask that you try again at a later time to see if the issue persists along with keeping an eye out on the Lodestone website when further updates will become available. Note that our development team is working as hard as they can to address these issues as quick as possible and we do ask for your patience while we work towards a resolution.

Thank you for visiting the Final Fantasy XIV Technical Support forums!
12-15-2021, 07:52 PM
Freki42

Quote:

Originally Posted by Phestr

Just lost my ability to play tonight because I stepped away from my PC and missed the ridiculously tiny window to log back in and hold my spot in queue. It is not, and has never been, a problem with my Internet connection. Between that nonsense and moderator bot replies we get, I'm fully convinced SE doesn't give a crap about customers having this problem.

I myself am sorry that you had the issue again, but i can only point out you chose night time (prime time probably for your DC/server) to log in. for instance it's 5:30 am and i have a queue of 19. last night at 11:30 pm i had about 1050 or more queue and i got in in 30 minutes. i've had queues of 3-4K and more and it's taken a long time to log in. I hope you can find an equilibrium for your life and play time to work till the server population and queue size to drop back, but i'm starting to see some of that happen as people are getting done with the expac and dropping back off to more casual play. this is and has been the norm for most major expac/content releases since mmo's have been in existence

*** Edit *** if you looked, the dev post below your post I replied to and the link is a good link, so someone fixed the copy paste post that deals with the issue that you have experienced, and normally if they don't care about this they would not be bothered to correct an incorrect link.
12-16-2021, 02:57 AM
Larirawiel

Quote:

Originally Posted by NanaWiloh

That document has a major flaw, as the poster of it is testing only his connection. Not the connection of others so it does not eliminate your own ISP as being the problem. Simply confirms the client issue which SE also confirmed themselves.

Only two people can confirm if your connection is the issue YOU AND SE!!! Not joe blow the internet bro

I have tested my connection and i got the same results. :)

https://i.ibb.co/KsyQCfV/ws.jpg

The client shuts down the connection roughly every 15 minutes.

Cheers
12-16-2021, 03:34 AM
Alkon_Nokla

I love playing this game, but I canceled my sub. I just do not have time to sit in a 2-hour queue every day, babysitting it, making sure to move the little box telling me what position I am in, in order to not be kicked with 2002. Unfortunately, this won't be fixed until a significant number of people actually do that, and I doubt that anyone will. I hope that I can play this game again one day, but that day is not today.
12-16-2021, 03:45 AM
Devourn

and so the crappy NTT network begins again today..
12-16-2021, 03:50 AM
Hikuro_Kenshi

Yeah it just started for me. Can't even play the game anymore because I keep dcing.
12-16-2021, 04:18 AM
Angellos

I've contacted NTT via multiple sources and I've sent them full Pingplotter data reports, asking them to fix the problem. Since Square Enix would rather just BLAME US even though we've given them more than enough flipping evidence.

Here's from just a bit ago.

https://i.gyazo.com/53872d36c7fb2bea...6267bd7ff3.png
12-16-2021, 05:10 AM
Devourn

Over a sample size of weeks, where during the weekdays (aft, EST) it would become crappy (I'm assuming as people start to load on).
This has been happening for weeks, and through tests it was found in my case that it was the route from NA source to the NA square servers.
Using my native North American East coast connection, I would frequently experience drops WHILE in game. Switching to an Australian VPN source,
I no longer experienced those drops, but experienced an dramatic increase in latency, as expected. 80ms to 400+ms.

Unfortunately, NTT is useless, and Square won't move a muscle.

The snapshot below was not during the disconnects, only a baseline to show routing, but when I do experience those disconnects it definitely is
the gin.ntt.net nodes. This is NOT related to the queue disconnects which is an overloaded server farm, from my experience of the situation.

Native North American connection:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| nyk-b8-link.ip.twelve99.net - 0 | 613 | 613 | 13 | 14 | 42 | 14 |
| nyk-bb2-link.ip.twelve99.net - 0 | 613 | 613 | 13 | 14 | 16 | 14 |
| nyk-b1-link.ip.twelve99.net - 0 | 613 | 613 | 13 | 14 | 34 | 14 |
| ae-17.r00.nycmny17.us.bb.gin.ntt.net - 0 | 613 | 613 | 13 | 14 | 15 | 14 |
| ae-13.r21.nwrknj03.us.bb.gin.ntt.net - 0 | 613 | 613 | 14 | 16 | 67 | 15 |
| ae-3.r22.chcgil09.us.bb.gin.ntt.net - 0 | 613 | 613 | 24 | 26 | 46 | 26 |
| ae-1.r23.chcgil09.us.bb.gin.ntt.net - 0 | 613 | 613 | 24 | 26 | 41 | 30 |
| ae-1.r24.snjsca04.us.bb.gin.ntt.net - 9 | 456 | 416 | 0 | 79 | 133 | 80 |
| ae-4.r00.scrmca02.us.bb.gin.ntt.net - 7 | 490 | 459 | 80 | 82 | 132 | 81 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net - 7 | 486 | 454 | 80 | 84 | 133 | 81 |
| 204.2.229.230 - 77 | 152 | 35 | 0 | 87 | 132 | 81 |
| 204.2.229.10 - 6 | 498 | 469 | 0 | 82 | 131 | 80 |
|________________________________________________|______|______|______|______|______|______|

Australian VPN source:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|bundle-ether34-106.bdr02-ipt-47bourke-syd.au.superloop.net.co - 5 | 2715 | 2584 | 382 | 383 | 562 | 383 |
|hundredgige0-0-1-2-120.bdr01-ipt-624sgran-lax.us.superloop.net.co - 1 | 3131 | 3107 | 382 | 383 | 572 | 383 |
| las-b24-link.ip.twelve99.net - 1 | 3214 | 3212 | 382 | 386 | 548 | 382 |
| No response from host - 100 | 648 | 0 | 0 | 0 | 0 | 0 |
|ntt-ic-326358-las-b24.ip.twelve99-cust.net - 1 | 3203 | 3198 | 382 | 383 | 602 | 383 |
| ae-7.r25.lsanca07.us.bb.gin.ntt.net - 9 | 2446 | 2247 | 389 | 392 | 606 | 408 |
| ae-3.r24.snjsca04.us.bb.gin.ntt.net - 6 | 2676 | 2535 | 386 | 389 | 564 | 394 |
| ae-4.r00.scrmca02.us.bb.gin.ntt.net - 1 | 3210 | 3207 | 390 | 392 | 600 | 391 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net - 1 | 3218 | 3217 | 390 | 392 | 572 | 392 |
| 204.2.229.230 - 74 | 819 | 214 | 0 | 391 | 418 | 391 |
| 204.2.229.10 - 1 | 3215 | 3213 | 390 | 391 | 654 | 391 |
|________________________________________________|______|______|______|______|______|______|

Point of this message? Nothing, just yelling into the wind, as it doesn't matter to anyone that will make a diff. Support tickets to Square receive a generic copy and paste tier 1 response, giving me a cooking recipe to do on my router.
12-16-2021, 05:55 AM
Leviathan1usa

Quote:

Originally Posted by ijuakos_xqwzts

It's not that they're refusing to "take responsibilty". It's that SquareEnix does not have responsibility for every hop packets take from your home to their servers. Their responsibility is their servers. If the servers are functioning properly, it's not their "fault". It's unfair to ask of them to take responsibility of something that isn't under their control.

Actually, it is within their control as it is their server host on these hops and they can reach out to them. If it weren't for that being the case I would have never asked them to take responsibility. As a provider it is your responsibility to contact that server host to find out why your customers are losing packets or dropping, so yes it is reasonable to expect this in the current circumstance.
12-16-2021, 06:13 AM
Leviathan1usa

Quote:

Originally Posted by not_sus

Personally, I didn't have any 2002 errors since the post claiming that server side causes for this error were fixed, and I spent hours in queue every day since I only can play after work. I have fiber optic Internet connection (G-PON), pretty good router from UniFi and my PC is connected to the router by wire. I suggest to quit blaming Square Enix and take responsibility for the quality of your network equipment and Internet provider. Also, try rebooting all network equipment you have access to. I personally had issues with connection (before Endwalker) that were fixed by ONT box reboot.

You need to remember that not all routing tables are done the same, so before you pipe up about the quality of my network, please make sure to know how the routing works as this was the issue when they fixed it about a year ago. I have done the rebooting, and unfortunately this is not the issue. When this happened before certain areas were able to access just fine as my raid group has people all around the states. When all the tracerts were done it pointed directly to NTT as stated. Square controls who they work with for their servers go through and it is at that step of the routing it has issues. Through my provider which I can see both through the provider side as I work for them as well as the tracert the connection works fine throughout the tracert until it is outside of the providers network and starts going through Square's provider side on the hops. Once it is outside of a provider's network the responsibility lies on the routing table of the company providing the service.
12-16-2021, 06:20 AM
Amileah

NTT is requesting a traceroute from SQ Servers to my endpoint... yeah like THAT will happen.

The issue seems to be ae-1.r24.snjsca04.us.bb.gin.ntt.net <- That is what starts going down when everything goes to absolute shit.

At this point, flood NTT with tickets about ae-1.r24.snjsca04.us.bb.gin.ntt.net and make them fix it. We have trace routes from all over the US pointing back to that single hop starting the disaster.

Edit: Everybody that can do WinMTR or pingplot to ae-1.r24.snjsca04.us.bb.gin.ntt.net and post results after 10 minutes please. I want to gather up enough tests to send in.
12-16-2021, 06:21 AM
Leviathan1usa

Quote:

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with server congestion on Final Fantasy XIV. Due to the recent release of Endwalker, we are experiencing an extremely high surge in player base which may result in long queue times and possible connection based errors. We are aware of this inconvenience and have addressed it in the following Lodestone post:

https://na.finalfantasyxiv.com/lodes...9264ac9f24986f

We appreciate your patience and understanding regarding this matter and ask that you try again at a later time to see if the issue persists along with keeping an eye out on the Lodestone website when further updates will become available.

Thank you for visiting the Final Fantasy XIV Technical Support forums!

Darneltia,
This post was in the first thing I posted which is why it was posted in the first place due to the inaccurate data on the 2002 error in the post. Where are we on this as this is server side and not the user side?
12-16-2021, 06:24 AM
ElephantTiger

Quote:

Originally Posted by Hikuro_Kenshi

Pretty sure that if it was a problem with an individuals internet, there wouldn't be as many people reporting these DCing issues in the 9000X category right now. Needs to be looked at closer by the developers and fixed.

Nah, man. Everyones internet just simultaneously decided to malfunction right after Endwalkers release.
12-16-2021, 06:30 AM
Amileah

Quote:

Originally Posted by ElephantTiger

Nah, man. Everyones internet just simultaneously decided to malfunction right after Endwalkers release.

Obviously this is the case. And it only decides to malfunction with Endwalker -- not any other MMO or game. Obviously this is a modem compatibility issue with FFXIV.
12-16-2021, 06:30 AM
Annabellechu

NTT Probably has a facebook / twitter, I'd suggest maybe trying these routes to see if they respond in a more decent manner in a public setting. SE we're just asking for transparency, saying our internet is the problem is just wrong and you keep sending us that same scripted message everytime, do you have a community manager?
12-16-2021, 06:42 AM
Leviathan1usa

Also where is the credit that would be given if this still persisted after 7 days? We have been patient so this needs to be pushed out further at this point. I cannot play during the day nor should I be expected to move my schedule to play a game when the services are not working properly throughout the day. That is not a resolve on the issue. I am very frustrated and have a right to be and the candid responses are no longer cutting it, I'm sorry.
12-16-2021, 06:55 AM
Ahelissa

Their response is uh...deflecting at best. The connection is dropped and re-established on the server end every 15 minutes. I don't know if that's leftover jank from 1.0 or what, but I can't think of a reason a login server would need to do that. Furthermore, it's wild that it doesn't try again even once when the connection doesn't re-establish, and then it boots you from the client entirely. It's pretty egregious that they didn't address this once they knew congestion would be an issue.
12-16-2021, 07:02 AM
Annabellechu

Quote:

Originally Posted by Leviathan1usa

Also where is the credit that would be given if this still persisted after 7 days? We have been patient so this needs to be pushed out further at this point. I cannot play during the day nor should I be expected to move my schedule to play a game when the services are not working properly throughout the day. That is not a resolve on the issue. I am very frustrated and have a right to be and the candid responses are no longer cutting it, I'm sorry.

We have to queue a long time (usually 3 hours ish at peak hours), babysit that queue because of 2002 errors all this to get slapped by a disconnection message because of gin.ntt packet loss issue. It just doesn't feel worth it anymore. You have every rights to be upset.
12-16-2021, 07:05 AM
Amileah

https://i.ibb.co/mvTvFDP/image.png

The problem is always at the same spot....

We are getting close to prime time. I'm going to be fucked on playing again tonight because of this... and there is nothing I can do about it except cancel my sub and walk away, and even then they still have my money for an expansion I can't play, that I pre-ordered and bought a collectors edition so I could have "Early Access" - Ha...joke...
12-16-2021, 09:16 AM
Devourn

Quote:

Originally Posted by Devourn

Over a sample size of weeks, where during the weekdays (aft, EST) it would become crappy (I'm assuming as people start to load on).
This has been happening for weeks, and through tests it was found in my case that it was the route from NA source to the NA square servers.
Using my native North American East coast connection, I would frequently experience drops WHILE in game. Switching to an Australian VPN source,
I no longer experienced those drops, but experienced an dramatic increase in latency, as expected. 80ms to 400+ms.

Switched to a california VPN server closer to my Square datactr, seems to be routing the same as my successful australian source tests, only time will tell. Fingers crossed. :) Plus now back to 93ms latency. :)
(regarding in game 9000x disconnects).
12-23-2021, 11:08 AM
Easayia

Quote:

Originally Posted by Amileah

https://i.ibb.co/mvTvFDP/image.png

The problem is always at the same spot....

We are getting close to prime time. I'm going to be fucked on playing again tonight because of this... and there is nothing I can do about it except cancel my sub and walk away, and even then they still have my money for an expansion I can't play, that I pre-ordered and bought a collectors edition so I could have "Early Access" - Ha...joke...

So I have been having a different issue but it also seems to be coming from the same location. I have contacted both SE and my ISP both will not work with me. I have done everything on my end to try and figure it out.

Everyday at exactly 6pm CST on the dot I am disconnected from FFXIV. before that time and after I can play the issue is like everyone else if you get DCed welcome to sitting in queue. And Im active playing when I DC at that time everyday.

I ran a ping to both the server name for Aether and ip adress and the ping to the IP continued but the server name connection timed out at that time. This leads me to believe its something with DNS. However I then ran tracert as well at this time and just like your image my image shows the same place of failure and packet loss.......

This issue I have been having only started after updating to Endwalker but this node looks to be the culprit 100%.

https://imgur.com/a/Sd8Z8w1

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