It's not "7 Free Days of Playtime". Stop calling it that.

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Originally Posted by Jadedsins

The 7 day free time is a NICE PR move. But that is all that it is. It makes the Lower IQ people happy, and the rest of us are like...ok and? How about ya know...making it less tedious to be in queue. That would be way more helpful.

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Want YoshiP to do a pole dance for you on OnlyFans?

OP, just delete yourself and quit. Stop acting like a total manchild. If you can't do that then you enjoy paying for pain and suffering and need to seek help. Instead of making 20 posts to validate your petty frustrations, why don't you pack your shit and leave.

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Originally Posted by Shironeko_Narunyan

Want YoshiP to do a pole dance for you on OnlyFans?

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Is that a possibility? J-just asking for a friend...

I do understand where both sides are coming. Yes it does sucks that the queues are backed log with people trying to play. Yes it was a good move to add 7 days to your subscription. However it is no point of
stressing over something that you can not control.

The only the advice i can give is as follows either A) you wake up early enough to play B) just wait it out or C) don't play for a while . You will drive yourself insane if you do. Trust me when i say this.

Hopefully, they will fix it this week.

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Originally Posted by Shironeko_Narunyan

Want YoshiP to do a pole dance for you on OnlyFans?

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Don't give Yoshi ideas!

"People with lower IQ".
"Simps".
"White knights".

Okay so first of all, disagreeing with your opinion on a subjective matter does not imply that we have low IQs. I for one, completely disagree with the incessant whining, yet I would simply love to compare IQs with the person who mentioned IQ in the first place.
Ever heard of the dunning-kruger effect? I suggest you look that up.

Second of all, we are not simps because SIMP stands for words that I shall refrain from describing on these forums lest I break a rule or somesuch. I suggest you look it up on Urban Dictionary yourselves.

Third of all, "White Knight, noun; a person or thing that comes to someone's aid."
I pride myself in this title, I shall forever come to the aid of Square Enix in defense against these hordes of Karens at our gates. Begone, foulmouthed scum!
Thou knoweth not what fury thou hath unleashed upon thyselves!

How'd you like them apples?

I feel there has been a huge outbreak of Karens here on the forums, and it makes me sad.

https://www.slashfilm.com/img/galler...tro-import.jpg

[QUOTE=lezard21;5731849]If I pay you to bring me 5 apples tomorrow and you don't bring them, but then the day after that you come and give me "5 free apples in compensation":

You legit just are complaining about how the dame exact thing was said but slightly different...just...stop.

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Originally Posted by lezard21

It's what I've already paid for and you failed to deliver on the agreed terms.

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Reread the agreed upon terms. I'll quote the relevant section for you:

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Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix's control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

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Source: https://support.na.square-enix.com/r...1&tag=users_en

In other words, in the agreed upon terms, you acknowledged that the service could be indefinitely interrupted, and you waived your right to compensation. Therefore, providing compensation to you despite your waiving it is an act of goodwill that does indeed count as seven days of free playtime.

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Originally Posted by Xavikon

Except no one is paying for early access. They are paying for the game. Paying early allows for potential to play early, but is not a guarantee. He isn't paying extra for the early weekend, there was not a $5 fee added to the monthly fee if you accessed Endwalker content this weekend.

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It's not just a problem with early access - it's a problem with people being able to play the game at all, period, regardless of whether or not they've even bought Endwalker. The rest of the game doesn't go away because there's a shiny new piece of it, and Endwalker doesn't have a separate login process. This isn't just compensation for not being able to play EW, it's compensation for not being able to access the game consistently or in some cases at all.

I mean it definitely is 7 free days in addition to the sub, even if it is also compensation for time lost, but. Yeah. It's not just early access people dealing with these queues and errors.

No, it's not "free time". It's a pro-active refund to compensate for the subscription time players have been unable to utilize due to the current circumstances. If you read the TOS, SE does not refund money, but they can and clearly have, given subscribers an effective financial refund in the way of additional game time. It's not just a refund of time lost in Early Access, it's in excess of the EA period so we're actually getting additional subscription time out of it. The fact that they've said they're open to the possibility of increasing this compensation goes to show how seriously they're taking the situation.

It's not as though SE has been silent about the situation, their limitations, and the efforts they've taken to prepare for this. From my understanding of what's been said during the Live Letters and written statements prior to launch, the team exhausted every option they had available and *clearly communicated* this to us.

Every company right now is experiencing logistics and/or supply issues. The company I work for makes liquid products and we've not been able to get the bottles we use to package our stuff. When we've been able to find alternate suppliers, the lead time has exceeded 6 months; often exceeding 9. That's simple PET and HDPE plastic bottles, not technical equipment requiring specialized components. The world is still going through the repercussions of an event that hasn't impacted the global community to such an extent since the Spanish Flu. Given the global connectivity, I feel comfortable saying the past two years have been unprecedented.

Keep in mind that EA was early access to the new software, not additional time added to the subscription period. At no time did they indicate the EA period was time given *in addition to* the previously bought play time. Those of us who bought it still have a valid license to use the software when we're able to under the terms of service we agreed to.


It's completely valid to be angry that you can't play the game as you had hoped. You're well within your rights to express this dissatisfaction here on the forums. However, like any situation between two parties, having empathy and patience will serve you well.

It kinda is compensation for the ongoing issues. :P

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Originally Posted by Jadedsins

I mean OP has a point noone seems to counter the facts of what he is saying. By the answers, you just blew the cults mind.

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I did actually.
I even used Math to illustrate that 7 days you did not pay for..is indeed 7 Free Days.
I can do it again if you, he, or anybody else is still confused by Simple Math

But maybe it might be better for you to just sit there and sling insults at the community cause you can't handle people not taking your side.

Free or bonus 7 days, it's still same thing. You guys need to cut down on your sodium intake.

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Originally Posted by ZetsubouX

"People with lower IQ".
"Simps".
"White knights".

Okay so first of all, disagreeing with your opinion on a subjective matter does not imply that we have low IQs. I for one, completely disagree with the incessant whining, yet I would simply love to compare IQs with the person who mentioned IQ in the first place.
Ever heard of the dunning-kruger effect? I suggest you look that up.

Second of all, we are not simps because SIMP stands for words that I shall refrain from describing on these forums lest I break a rule or somesuch. I suggest you look it up on Urban Dictionary yourselves.

Third of all, "White Knight, noun; a person or thing that comes to someone's aid."
I pride myself in this title, I shall forever come to the aid of Square Enix in defense against these hordes of Karens at our gates. Begone, foulmouthed scum!
Thou knoweth not what fury thou hath unleashed upon thyselves!

How'd you like them apples?

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Only missing is being called a sheep.

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Originally Posted by lezard21

Speak for others, I have not demanded for free stuff. I have demanded for what I paid for. Simple.

E:

The correct way to make the announcement would have been "We are reimbursing you 7 days of playtime from your subscription. We might reimburse more days at a later date if the problem persists".

vvv You do realise the topics discussed are completely different right? Nice strawman though, I r8 8/8

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For the majority of people they are still able to play, like myself. However, there is also the point that you paid for 30 days subscription. That subscription does not guarantee access. You got what you paid for, your subscription. Do you complain that when they take the servers offline for a day for a patch, that you didn't get your one day back? This is free subscription time, plain and simple. You are just trying to create outrage where it isn't needed. Also, Yoshi-P stated that more time would be given if needed.

Dogshit company

Whether you think it is free time, proactive-refund, or PR move, here is the fact: you pay zero cent for those extra 7 days, and potentially more, that SE offers to you. Also, house demolition is also suspended, so no worry about your hard-earned house goes puff into smoke, assuming the situation prolongs 45 days or more.


I don't really know what you people want more. Technically, SE already did everything it can: try to get more servers - fail cuz global shortage; warn you ahead of time so that you know what to expect and prepare - pretty much your own fault trying to compete with thousands of other early-access loggers; add World Visit (works for me most of the time, sometimes no) to ferry you to other servers in case of congestion; offer technical advice about Internet connection; offer free/extra/compensation sub days, whatever you want to call it; halt house demolition; and potentially more actions if the situation doesn't get better.

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Originally Posted by Meikka

Dogshit company

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Try NCWest. You would miss SE instantly.

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Originally Posted by Meikka

Dogshit company

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Brave of you to post on an alt like that.

I assume they're not going to also increase retainer subscription time (they don't normally when they give out free time), so anyone with a retainer, watch out for that when you suddenly can't access it, even though you have a subscription. You'll have to go to the mogstation and renew it for 7 days at that point.

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Originally Posted by Zanarkand-Ronso

Feel free to explain how its not free.
I am legit Curious, no joke, no meme.

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It is simple really, they are not giving you a months free time. It's just a delayed payment that will eventually be paid. Nothing more than that. Amazing how people still can't see that and how easily they are pleased with quite literally nothing.

"So i heard you are hungry and have no money, well once you have a job, I will give you a buscuit" is basically what square is doing with the 7 days.

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Originally Posted by Navnav

It is simple really, they are not giving you a months free time. It's just a delayed payment that will eventually be paid. Nothing more than that. Amazing how people still can't see that and how easily they are pleased with quite literally nothing.

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That is correct...because they are giving you 7 Free Days, a Week of Free Time.
Show me a receipt of those 7 days they are going to charge you later...when they said it was free.
Its amazing how an outrage can inspire the most outlandish claims

Given my almost uninterrupted access since launch hour, Care to inform me why those 7 days added to my sub aren't free?

Cos i paid for 30 and now i have 37.

Queues suck.
Queues at launch for new content will always be the norm.

Wanna see what happens when a studio panics and triples the number of servers?
Here, a case study in why slamming out massive quantities of servers is a bad idea: https://newworldstatus.com/regions/ap-southeast

But if you don't want to click the link, ill sum it up for you. More than half New Worlds total servers barely have enough active players to fill a single Company.
And it sucks. I know this because the world my character is on has 84 active players...

But to be thorough, I'll explain one other thing to you.
For new Servers to have ANY effect whatsoever on the Queues, people need to willingly transfer themselves off their overpopulated server and onto this new one.
Reminder, this is an Expansion launch. The people in the queue with you are NOT composed of brand new players just now starting their adventures. It is primarily formed of returning players. Those who existed on that server on break until new content happened.

Since the servers saw unprecedented growth *prior* to any new content releasing, completely bucking a decades long trend mere months ago, Even if SQenix doubled the number of available servers the instant they saw the influx, you would STILL be facing massive queues due to the existing playerbase on hiatus between content drops returning in force.

My server is a Legacy one. Hyperion. The highest queue i faced was right when the servers opened, a grand total of 2700. Cleared after 1 instance of E2002 in just 30 minutes.

If you don't like queues, transfer to an existing lower pop server. No one is stopping you but you.

https://c.tenor.com/M7CHCKitXToAAAAM/muppets-kermit.gif

My god... these forums the past three days has been truly a trash bin.

First of all, if you're that upset and can't access the game whatsoever, it is best to either step away and do something else with your time or quit and come back later. Patience is key with the long queues and as people have stated time and time again, over and over; the devs had warned us ahead of time that we might experience extended queues or crashes due to the surge of players they had received. Yes, they should have gotten more servers ahead of time prior to the pandemic during SB to alleviate the potential problem they could have, but again no one can see into the future. WoW imploding on itself wasn't something they could foresee, and it isn't the dev team's fault that until just recently their funding hadn't been the best due to SquareEnix prioritizing other products. Now, you are justified in being angry. This is a product you have paid for, and as a customer you are valid to complain, but seriously? Twenty different threads of the same complaint and insulting the people who are trying to tell you to calm down and be patient since the game isn't going anywhere and to act like grown adults isn't unreasonable.

Complaining also about the company giving you seven days added onto your ongoing subscription is also ridiculous. You paid for 30 days, they gave you an extra 7 days on top of that 30 when you guys were screaming for compensation that they didn't have to give. Now that they are saying that they're going to give it as well as the potential for more free game time that is free because you aren't going to be charged for it, you are claiming that it isn't free? I just can't comprehend that people don't know basic math or reasoning. You all are adults, act like responsible adults rather than toddlers throwing tantrums. You can complain; but within reason.

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Originally Posted by Sylve

If you don't like queues, transfer to an existing lower pop server. No one is stopping you but you.

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Have you ever actually transferred servers? To do so, you have to actually be able to log in, take down all kinds of stuff your retainers are selling, etc. Also, if you have a house, you can kiss that goodbye if you transfer, which (if you have a large or medium) you may never see again. So for the folks who are on worlds where it’s literally queues of 9,000+ unless we try to log in at like 2:00 am (which isn’t really possible for many of us who actually have lives and jobs), yes, someone actually is stopping us from transferring, both literally (as a result of the constant queue kicking due to 2002, 4004 and other errors) and in terms of a huge disincentive as we’d lose many of the things currently tied to our characters (housing, FC, friends, etc., especially if we change to a different server).

I don’t understand why people like you are standing up for SE and trying to pretend that this situation is acceptable. They waited until it was way too late to do anything about their crappy servers and now it’s too late to do anything about it because of the limited supply in COVID times.

just as a reminder of what everyone who plays has signed, digitally... this is from our software license agreement... bolded part is by me.

4.2 Disclaimer. You understand and acknowledge that your use of the Licensed Software (whether alone or in connection with the Service) may result in unpredictable damage or loss to you, including, without limitation, computer damage or unexpected results or loss of data, including character and account loss. All products and services relating to this Agreement, including, without limitation, the Licensed Software and the Documentation, are provided "AS IS" without warranty of any kind except as explicitly set forth therein. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SQUARE ENIX EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE LICENSED SOFTWARE AND YOUR USE THEREOF, INCLUDING (BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. SQUARE ENIX MAKES NO PROMISE OR OTHER WARRANTY THAT THE LICENSED SOFTWARE WILL WORK PROPERLY WITH ANY PERIPHERAL DEVICE, INCLUDING, BUT NOT LIMITED TO, MEMORY CARD(S), NETWORK ADAPTORS AND MODEMS. SQUARE ENIX does not warrant that the Licensed Software will meet your expectations or requirements, or that the operation of the Licensed Software will be uninterrupted or error free. The entire risk as to the quality and performance of the Licensed Software is with you.

so, yes, the 7 days added to your subscription is free.. because they didnt need to do it at all.

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Originally Posted by Kes13a

just as a reminder of what everyone who plays has signed, digitally... this is from our software license agreement... bolded part is by me.

4.2 Disclaimer. You understand and acknowledge that your use of the Licensed Software (whether alone or in connection with the Service) may result in unpredictable damage or loss to you, including, without limitation, computer damage or unexpected results or loss of data, including character and account loss. All products and services relating to this Agreement, including, without limitation, the Licensed Software and the Documentation, are provided "AS IS" without warranty of any kind except as explicitly set forth therein. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SQUARE ENIX EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE LICENSED SOFTWARE AND YOUR USE THEREOF, INCLUDING (BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. SQUARE ENIX MAKES NO PROMISE OR OTHER WARRANTY THAT THE LICENSED SOFTWARE WILL WORK PROPERLY WITH ANY PERIPHERAL DEVICE, INCLUDING, BUT NOT LIMITED TO, MEMORY CARD(S), NETWORK ADAPTORS AND MODEMS. SQUARE ENIX does not warrant that the Licensed Software will meet your expectations or requirements, or that the operation of the Licensed Software will be uninterrupted or error free. The entire risk as to the quality and performance of the Licensed Software is with you.

so, yes, the 7 days added to your subscription is free.. because they didnt need to do it at all.

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I can write ”WILL NEED TO COLLECT YOUR FIRST BORN” in a ToS, it doesn’t automatically make it enforcable or valid.
Contracts are tested in a court and before that happened any contract is just a wall of text… And to add to that a contract need to be signed, an ”accept button” is not legally binding.

Some of you people need to read up on law and legislation.

That is literally what it is though.

I haven’t read the entire thread yet, but here’s my question:
What DO people want then?
(Yes besides being able to log in which has been discussed at length)

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Originally Posted by Arazehl

Your right, It's not that hard to understand. Think about it. Rather than 30 days that you normally are subscribe for this month you get 37 days this month, before it's time to renew your subscription. Or maybe you paid for a 90 day. That would be 90+7 before you'd have to renew. It doesn't take rocket science. So take those apples and chew on it.

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I couldn't care less about if it's free or not. I paid for the collector's pre-order. How am I exactly getting any benefits if I am unable to log in to claim said bonuses? The issue is SE has always had this issue with expansion releases. Even back on 11. They know this always happens, yet have never learned from them to take steps ahead of time to make sure there will not be a problem such as you know. Buying new servers before hand to make sure all can enjoy what they have paid for. I don't mind waiting to get in but when I cannot even log into the data center to get into the queue at all? Unacceptable.

I haven’t read the entire thread yet, but here’s my question:
What DO people want then?
(Yes besides being able to log in which has been discussed at length)

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Originally Posted by lezard21

If I pay you to bring me 5 apples tomorrow and you don't bring them, but then the day after that you come and give me "5 free apples in compensation":

It is NOT free.

It's what I've already paid for and you failed to deliver on the agreed terms.

Please do not embelish facts and reality with pleasant sounding words.

The correct way to make the announcement would have been "We are reimbursing you 7 days of playtime from your subscription. We might reimburse more days at a later date if the problem persists".

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SE is not obligated to reimburse you. You people signed, "agree" on a legally binding contract that specifically puts SE on the clear if things like this happen, that's why they have a "interruptions of service" clause on that contract. So, since they don't owe you crap, the 7 days are by definition, a gift of good will, not a reimbursement.

endwalker has been out 4 days
7>4

Whether game time is free or paid for one can debate perspective. What I'm struggling with is what good are the 7 days if I can't get in the game to play anyway. I can't find the article. Was there mention of what Square Enix is doing to fix the issue other than game time?

I don't know the OP so this is from another third party, and I agree with him and I believe he/she (not sure which, sorry :D) is correct.

Let's explain his point this way..............

- You rent out a summer home for two weeks.
- You send them the money for the two weeks.
- You get contacted by them and they say that something came up and you can't access the Summer home for the first week you paid for. (Doing this for easy math and as a way to better explain)
- They then tell you that you can have an "extra" week to compensate you for the week you missed.

So when you later "check" the time you have been given access to the summer home it's still only "Two weeks" not "Three weeks", make sense?

If it was an extra week plus what you paid for it would be three weeks (Two weeks you paid for "plus" an "extra week") but tacking on an extra week on at the end of a missed week isn't giving you anything you've not already paid for.

You paid for two weeks, you get two weeks, but you're majorly inconvenienced for one of those weeks, so to make you feel better for their screw up they "say" you get a free week, but they aren't out anything because they are just giving you want you paid for, nothing more and nothing less.

Is that any clearer? :)

And if you're on automatic debt, how does that work? You're already charged monthly, so an extra week doesn't do anything for you................:confused:

Personally since it launched Friday I've played once Friday during lunch at work for 20 minutes, and then last night (Sunday) for 2 hrs after trying for 4 hours to get connected.

All the other days I just gave up after 3 hours plus of trying to get connected, especially after getting down to "triple digits" from queues of 5,000+, then getting kicked, and then being returned to the end of a 4-5,000+ queue

For me, that's it, 2 1/2 hours of play time after trying to get connected for 4 days.

So I'm certainly not getting "my" money's worth, and an extra week on a monthly sub again helps me how?

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Originally Posted by Hoosier

Whether game time is free or paid for one can debate perspective. What I'm struggling with is what good are the 7 days if I can't get in the game to play anyway. I can't find the article. Was there mention of what Square Enix is doing to fix the issue other than game time?

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The whole idea is since you aren't able to easily get in, or possibly aren't able to get in at all, they are compensating you for those lost days. That's why they've said that they may be giving even more time if the situation doesn't improve. If everyone could get in without issue, they wouldn't be giving any gametime at all.

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Originally Posted by MsQi

But that is not the situation.

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It is honestly...

If you pay 15 for 1 month of game time. You already paid for.

The company has an issue that prevents play on the 30 days you already paid for and gives you 7 days on top of the 30 days.

Of those extra days you continually are not able to play the game.

It is not free time.

You are still not able to play the game wasting the 7 FREE days they gave us.

Ultimately, It should be time paid for returned until its fixed and 7 days on top of that.

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Originally Posted by Naiw

I can write ”WILL NEED TO COLLECT YOUR FIRST BORN” in a ToS, it doesn’t automatically make it enforcable or valid.
Contracts are tested in a court and before that happened any contract is just a wall of text… And to add to that a contract need to be signed, an ”accept button” is not legally binding.

Some of you people need to read up on law and legislation.

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and some need to understand that the terms of service and the software license agreements are generally written by lawyers these days with "you people" in mind, as well as these kinds of issues.

I imagine many of these contracts HAVE been tested in court by people like you, and they have likely held up, or they would be changed to cover what didnt hold up.

they gave 7 days as a customer service, which is more than they had to do I imagine, but they are trying to do right by the players. unfortunately, some people wont be happy...ever.

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Originally Posted by Risq

You paid for two weeks, you get two weeks, but you're majorly inconvenienced for one of those weeks, so to make you feel better for their screw up they "say" you get a free week, but they aren't out anything because they are just giving you want you paid for, nothing more and nothing less.

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I agree you are getting what you paid for. Whether or not you want to think of it as "free" is up to you, the point is you're getting time added to your subscription and you aren't paying anything extra for it. It is compensation for lost time on the subscription you paid for. They don't have to give it to you, but they are. Now, if they didn't, I think people would be right to be upset about that.

The metaphor breaks down when you get to this major inconvenience. Yes, if I take a week off work to go on vacation I probably can't just easily change the time off to another week. This is pretty different. You probably didn't take a week off work. I took 2 days off work, and as a result, both Friday and today I was able to play all day with no issues (Saturday and Sunday too.. minus the fact that I had to break in the middle of the day sunday and had a 2 hour queue that evening when I came back, but that had nothing to do with taking off work). If you took off work, you should have had no issues at all getting logged in, unless you were unwilling to wake up at a moderately early time... and I'm not talking 5 AM, I'm talking 10 AM. In what way was anyone MAJORLY inconvenienced?

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Originally Posted by Risq

And if you're on automatic debt, how does that work? You're already charged monthly, so an extra week doesn't do anything for you................

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Imagine you are normally charged on the 1st of the month. You will be charged 7 days later, on the 8th.


I get being unhappy about it. The "free"-ness of the added time is largely semantics. But adding additional time at no additional charge is adequate in the event that they are unable to alleviate the issue via server upgrades, which is unfortunately the case.