Regarding the Ongoing Congestion Situation and Compensation

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Originally Posted by Miracle_Diva

No point in free time compensation if you can't even play the game
¯\_(ツ)_/¯

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seriously...you'll complain about anything they do.

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Originally Posted by Reaperking386

seriously...you'll complain about anything they do.

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Yes. Absolutely anything. Also going to complain about you complaining about me complaining.

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Originally Posted by Miracle_Diva

So I get additional 7 days of sitting in queue for free! Thank you SE!

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Lol the entitlement is so heavy here Jesus guys I get it lots of people Wana play and your salty but it's a video game if the queue sucks so bad take a small break then come back.

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Originally Posted by Minsue

Lol the entitlement is so heavy here Jesus guys I get it lots of people Wana play and your salty but it's a video game if the queue sucks so bad take a small break then come back.

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Some people are very dense when it comes to sarcasm I see.

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Originally Posted by Minsue

Lol the entitlement is so heavy here Jesus guys I get it lots of people Wana play and your salty but it's a video game if the queue sucks so bad take a small break then come back.

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People have paid a decent bit of money and a subscription fee on top of that. It's perfectly understandable that people are upset because by the end of the day, they are entitled to the service they paid for. I'm not particularly worked up myself but i understand why people are. Please stop playing defense for massive corporations and pulling out the "entitled gamers" card. The fact that Square are selling a product they can't deliver isn't on the customers.

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Originally Posted by Simos

We were expecting some news to fix the 3 hours queue login ... this compensation does not solve the current problem.

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Reading between the lines of YoshiP's statements. For whatever reason can't fix the problem fast enough to do any good. They are looking at what they can do to help the situation some.

That leaves players with a few choices.
1. Deal with the congestion as is.
2. Unsub until it settles out.
3. Play at off peak times (what I have been doing).

No the compensation does not solve it. No one is arguing that it does. It is a nice gesture of acknowledgement that they blew it with this launch and are aware how badly this is affecting their players. Taken as such I personally say Thank You.

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Originally Posted by Luzifusy

all the people asking the devs to upgrade the servers... they literally can't! they have a chip shortage which won't resolve any time soon. so expect the que to be up for at least a month. true gamers will deal with it, if u can't then stop wasting your time on queing for a videogame and spent time in the real world.

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Yet they managed to increase the servers for their "home" Japanese player base which as far far less players than the EU or NA regions which they decided not to upgrade for, even though the majority of the revenue comes from those regions, 100% Squares fault selling more players access to a service there is no way they could provide adequately for

Is a chip shortage yes but companies that want them to support the customer bases they have get them and pay the going rate. Its a chip shortage which means chips are still in supply just less to go round, adn you have to work hard to get to front queue to get them.

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Originally Posted by Hasrat

Then think of it as a discount. Your next bill will be delayed by 7 days. You are, in effect, being refunded for 7 days of playtime.

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Yea i know. I'm speaking only about the feeling as customer. Having one more week on something i already paid and the only impact will be that my next 30 days billing will be delayed of 1 week is not the same feeling to see my billing discounted of 1 week.
In SE side it's better because giving more time for the same fee does not really impact their results.
On my side it feels i got nothing because my next billing fee will be the same. Since im not playing 24/7 and i can stop playing for days or week and keep my monthly sub active. 1week free means nothing. Having fee discount i can see or in game gifts is more suitable. TBH in game gifts will cost them nothing and will ease frustrated ppl.

Free time is not what i seek. The feeling of being left on the side when other can enjoy the excitement of pre lauch cannot be erased by free time. I'll think twice before pre ordering the game for the next extention. I'll buy it 3 weeks later to let them fix once again their issues.

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Originally Posted by JustDman

Is a chip shortage yes but companies that want them to support the customer bases they have get them and pay the going rate. Its a chip shortage which means chips are still in supply just less to go round, adn you have to work hard to get to front queue to get them.

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The chip shortage hasn't been ongoing for two years. They've had two years to get ready for Endwalker's launch, even longer if you include the fact that people have been complaining about capacity during launch windows since the closed beta of ARR.

They couldn't have predicted the WoW refugee influx, they couldn't have predicted all the effects of the pandemic, but they've had multiple previous smaller scale issues of the same nature during every previous expansion, that all indicated the company needs a MUCH stronger focus on server infrastructure outside of Japan. They've ignored these lessons for the most part, and now that hardware is scarce us customers are paying the price. Had they kept up with demand previously, sure they'd have had some infrastructure sitting idle during the lul periods, they'd probably still be facing off against a lot of congestion, but they wouldn't be faced with a situation as bad as the one they have now, where European customers are facing queue times that aren't just long, but actually impossible due to a combination of queue length and frequent errors resetting progress.

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Originally Posted by Simos

We were expecting some news to fix the 3 hours queue login ... this compensation does not solve the current problem.

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This ^

It's a nice gesture and all, but does not solve the problem of the error 2002.

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Originally Posted by Ramiren

The chip shortage hasn't been ongoing for two years. They've had two years to get ready for Endwalker's launch, even longer if you include the fact that people have been complaining about capacity during launch windows since the closed beta of ARR.

They couldn't have predicted the WoW refugee influx, they couldn't have predicted all the effects of the pandemic, but they've had multiple previous smaller scale issues of the same nature during every previous expansion, that all indicated the company needs a MUCH stronger focus on server infrastructure outside of Japan. They've ignored these lessons for the most part, and now that hardware is scarce us customers are paying the price. Had they kept up with demand previously, sure they'd have had some infrastructure sitting idle during the lul periods, they'd probably still be facing off against a lot of congestion, but they wouldn't be faced with a situation as bad as the one they have now, where European customers are facing queue times that aren't just long, but actually impossible due to a combination of queue length and frequent errors resetting progress.

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Exactly this. And when it comes to Square Enix in general they have a long history of similar behaviors- pushing issues under the rug and if and only if they're fixing them it's because they see a chance to grab even more of your money. This expansion has been paid by every player who currently can not play and even those who have not bought the expansion is unable to play the game, not everyone are unemployeed and have their parents serve them with food and stuff- some of us are only able to play maybe an hour or two at of course peak hours.

I don't understand people at all that defends this or claims "they warned us", yeah so what? what if HBO warned that all subscribers will be unable to watch their service because everyone wants to see the latest WB movie they got, while the FFXIV user agreement explicitly states that you are not allowed to take legal action against SE, it's probably not unlikely that would succeed in court. This is a paid service and that's when obligations come into play- there are clauses for intermittent loss of service but as this is far from intermittent and it has been predicted by pretty much everyone, non the less they kept selling preorders knowingly that just a handful of the players would be able to play, it's shady at best.

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Originally Posted by Naiw

Exactly this. And when it comes to Square Enix in general they have a long history of similar behaviors- pushing issues under the rug and if and only if they're fixing them it's because they see a chance to grab even more of your money. This expansion has been paid by every player who currently can not play and even those who have not bought the expansion is unable to play the game, not everyone are unemployeed and have their parents serve them with food and stuff- some of us are only able to play maybe an hour or two at of course peak hours.

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This. Let's not talk about the glamour dresser not being available as a housing furniture lol.

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Originally Posted by Naiw

I don't understand people at all that defends this or claims "they warned us", yeah so what? what if HBO warned that all subscribers will be unable to watch their service because everyone wants to see the latest WB movie they got, while the FFXIV user agreement explicitly states that you are not allowed to take legal action against SE, it's probably not unlikely that would succeed in court. This is a paid service and that's when obligations come into play- there are clauses for intermittent loss of service but as this is far from intermittent and it has been predicted by pretty much everyone, non the less they kept selling preorders knowingly that just a handful of the players would be able to play, it's shady at best.

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I agree completely with you. That is shady at best. In the era of cloud computing everywhere, SE should have been able to prevent, mitigate this issue at the very least. They did not. Despite encountering the same issues 3 years ago with ShB, 5 years ago with SB and 9 years ago with ARR (I dont know for HW, I wasn't here). I must add, they knew at each major patch they have issue. They had issue at 5.2, 5.4 with queues ranging from 600 to 1k at raid time. One disconnect within the roster meant 20min of wait fore him to fend off the queue to log back into the instance.
And this issue has been reported time and time again. SE does a poor job at saving your place in queue (it works for a few people, for most of the people it does not). SE does a poor job at not timing you out off of queue (why the hell does it need a full time connection with you again ? A 5min poll with a 15min timeout after a poll-failing and associating your login credentials with your queue ticket should be the absolute minimum).
On that issue, I have my theory. I believe if you have a two-factor authentication your credential changes each time you relog in queue due to re-entering the 6 digits hence making you loose your place in queue.
And finally, SE does a poor job at evolving their infrastructure to something that can scale... They should have been to handle the issue they are facing right now.

I've heard a lot of people say that this is the smoothest MMO launch in history. Those people will be satisfied with their free game time. Square Enix Holdings Co., Ltd. is unwilling to put investment in FFXIV, so until they do, it might be wise for the rest of us to find another MMO to play. The shareholders won't care, and players will have something to play instead of waiting in queue. It seems like a win-win solution.

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Originally Posted by Hasrat

Honestly super impressive. A whole week of free play time, and also clarifying what the errors mean.

Also, big oof, 10 to 12 hours of congestion for NA/EU. Hopefully the measure they can take to at least prolong the queue session will help a little bit, but obviously there's only so much they can do with a packed login server.

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They most likely will be giving out more free play time or items during this time till que times are made better or they get more servers up and running once they can get a hold of the servers to install

The 7 days is to buy time to see if they can find a miracle back door fix. It says if problems persist they may extend it. This is all very reasonable.I still question when they put an order in for new servers. They should probably come clean about it. But as long as they are willing to reduce your cost while the login is broken, at this point that is literally the best they can do. So they are doing the best they can do now, the Humpty is broken.

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Originally Posted by dutiona

This. Let's not talk about the glamour dresser not being available as a housing furniture lol.



I agree completely with you. That is shady at best. In the era of cloud computing everywhere, SE should have been able to prevent, mitigate this issue at the very least. They did not. Despite encountering the same issues 3 years ago with ShB, 5 years ago with SB and 9 years ago with ARR (I dont know for HW, I wasn't here). I must add, they knew at each major patch they have issue. They had issue at 5.2, 5.4 with queues ranging from 600 to 1k at raid time. One disconnect within the roster meant 20min of wait fore him to fend off the queue to log back into the instance.
And this issue has been reported time and time again. SE does a poor job at saving your place in queue (it works for a few people, for most of the people it does not). SE does a poor job at not timing you out off of queue (why the hell does it need a full time connection with you again ? A 5min poll with a 15min timeout after a poll-failing and associating your login credentials with your queue ticket should be the absolute minimum).
On that issue, I have my theory. I believe if you have a two-factor authentication your credential changes each time you relog in queue due to re-entering the 6 digits hence making you loose your place in queue.
And finally, SE does a poor job at evolving their infrastructure to something that can scale... They should have been to handle the issue they are facing right now.

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There a reason why some games use cloud servers and some dont. I have not clue whats the pros and cons in both really the only thing I know cloud can add more resources without little to no down time and thats about all i know. So could be way to costly to move everything now to cloud is the reason they have not done this or maybe there some type of limitation that wont work with what they are needing so could be the reason.

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Originally Posted by caffe_macchiato

I've heard a lot of people say that this is the smoothest MMO launch in history. Those people will be satisfied with their free game time. Square Enix Holdings Co., Ltd. is unwilling to put investment in FFXIV, so until they do, it might be wise for the rest of us to find another MMO to play. The shareholders won't care, and players will have something to play instead of waiting in queue. It seems like a win-win solution.

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By all means tell us all these other great MMOs to go play........ Oh, because there is not really.

The only other one would be Black Desert Online however thats nothing like FF14 and the style most liked about WoW and FF14 lol

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Originally Posted by Zileth

There a reason why some games use cloud servers and some dont. I have not clue whats the pros and cons in both really the only thing I know cloud can add more resources without little to no down time and thats about all i know. So could be way to costly to move everything now to cloud is the reason they have not done this or maybe there some type of limitation that wont work with what they are needing so could be the reason.

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They have many kind of servers, login server, instances server, world (?) servers, they already have some kind of cloud computing going on right know for the world visit system. I agree that there are issues when running mmo engine on clouds, due to latency etc. The instances servers at the very least should be run in a managed environment so that players have a great experience doing dungeons, trials etc.
But the login/authentication servers ? I don't think so. Yet they give us that crap about a hardcap of 17000 in queue due to server limitations ? Instead of handing 7-days of subscription, just buy dozens of AWS buckets to maintain more simultaneous connection properly and not have the error 2002 plaguing people.
Cloud computing can be costly, but you pay what you use. You can scale up when you need it, then scale down when you don't need it anymore. I don't believe buying more resources for the paying customers cost more than handing them all 7-days (maybe more ?) to everyone.

This thread made me realise why I did the right thing getting out of the retail sector when I did.

SE literally does what Blizzard or EA would not, they would not give you any time back period. They gave you 7 days which is pretty exceptional customer service

Yet all I see is whining and "it's not enough" , "I want, I want, I want"

We get it you're a bunch of spoiled brats that are on such an entitlement level from never been told no you make the kid from Charlie and the Chocolate factory look tame.

Yes the issues suck, SE is giving you more compensation than any other company has done in the past, yet you continue to Bray and whine and moan "but I'm the customer and I'm always right "

Look in the mirror, you're the reason the term Karen exists.

Ugh people finding ways around the AFK timer, yet I get kicked being away for 10-15 minutes.

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Originally Posted by JanVanding

This thread made me realise why I did the right thing getting out of the retail sector when I did.

SE literally does what Blizzard or EA would not, they would not give you any time back period. They gave you 7 days which is pretty exceptional customer service

Yet all I see is whining and "it's not enough" , "I want, I want, I want"

We get it you're a bunch of spoiled brats that are on such an entitlement level from never been told no you make the kid from Charlie and the Chocolate factory look tame.

Yes the issues suck, SE is giving you more compensation than any other company has done in the past, yet you continue to Bray and whine and moan "but I'm the customer and I'm always right "

Look in the mirror, you're the reason the term Karen exists.

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So if you ordered your food, paid in advance, sat there for 2 hours, no food comes, then your told "We are closed, please leave" you'd be fine with that? Asking for a friend... oh, and come shop at our family store, you're the customers we like! ;)

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Originally Posted by dutiona

They have many kind of servers, login server, instances server, world (?) servers, they already have some kind of cloud computing going on right know for the world visit system. I agree that there are issues when running mmo engine on clouds, due to latency etc. The instances servers at the very least should be run in a managed environment so that players have a great experience doing dungeons, trials etc.
But the login/authentication servers ? I don't think so. Yet they give us that crap about a hardcap of 17000 in queue due to server limitations ? Instead of handing 7-days of subscription, just buy dozens of AWS buckets to maintain more simultaneous connection properly and not have the error 2002 plaguing people.
Cloud computing can be costly, but you pay what you use. You can scale up when you need it, then scale down when you don't need it anymore. I don't believe buying more resources for the paying customers cost more than handing them all 7-days (maybe more ?) to everyone.

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You can’t magically buy resources that do not exist.

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Originally Posted by JanVanding

This thread made me realise why I did the right thing getting out of the retail sector when I did.

SE literally does what Blizzard or EA would not, they would not give you any time back period. They gave you 7 days which is pretty exceptional customer service

Yet all I see is whining and "it's not enough" , "I want, I want, I want"

We get it you're a bunch of spoiled brats that are on such an entitlement level from never been told no you make the kid from Charlie and the Chocolate factory look tame.

Yes the issues suck, SE is giving you more compensation than any other company has done in the past, yet you continue to Bray and whine and moan "but I'm the customer and I'm always right "

Look in the mirror, you're the reason the term Karen exists.

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Actually Blizzard gave reimbursement many times through the history, I've played it for many year and I believe I've gotten around 30 days in total, the difference is though Blizzard had rough launches too with people being disconnected or queued, I can't recall I ever sat in a login queue for 5 hours in WoW though, more like 15-20 minutes on expansion releases and yes sometimes the game lagged like crazy- but you could at least do somethings or go to another zone which was less congested and when you got that one or two day reimbursement it kind of made up for it as you could still play even though perhaps not to the extent you wanted but it was my choice if I wanted to see the new content, I could if I accepted that sometimes a spell could lag with a second or so- if not I could simply wait until the great mob moved to the next zone (with in a day or two).
Obviously FFXIV does not work this way, but instead the entire server has a fixed amount of concurrent players by conclusion it's likely that this will keep going until the most advanced players got tired of it, but then again why would they? seeing the responses here and the people that defend SE it seems you are the ones who played even when FFXIV was not particularly popular.

A compensation that makes no difference is not a compensation.

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Originally Posted by JanVanding

This thread made me realise why I did the right thing getting out of the retail sector when I did.

SE literally does what Blizzard or EA would not, they would not give you any time back period. They gave you 7 days which is pretty exceptional customer service

Yet all I see is whining and "it's not enough" , "I want, I want, I want"

We get it you're a bunch of spoiled brats that are on such an entitlement level from never been told no you make the kid from Charlie and the Chocolate factory look tame.

Yes the issues suck, SE is giving you more compensation than any other company has done in the past, yet you continue to Bray and whine and moan "but I'm the customer and I'm always right "

Look in the mirror, you're the reason the term Karen exists.

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People don't want more time to maybe play the game later, they want to actually be able to play the game. Especially people that took time off for it.
For a 9-5 workers, having 7 more days to his sub does not solve the 9k queue issue at prime time.

7-days is a good start, but it does not address the issue of not being able to play after 12h queue today. And potentially not being able to play any day of next week.

I interpret this as saying "we are working hard on emergency solutions to clean up queue disconnection issues and it's going to take us one week". I hope I'm right but this is just my own interpretation.
SE usually respect player's time, whole game is built around that and it has never gone right when they did not in the past (remember atma drop rate's rage at ARR ?). Today they know they are in this spot again and I believe they are working hard to salvage what they can from this fiasco of a launch.

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Originally Posted by Thaurnus

So if you ordered your food, paid in advance, sat there for 2 hours, no food comes, then your told "We are closed, please leave" you'd be fine with that? Asking for a friend... oh, and come shop at our family store, you're the customers we like! ;)

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Ahh the straw man apology. This isn't a restaurant, you didn't order food. It's a game service of which people are believe it or not, actually playing!

Here's a more appropriate analogy

You go to a posh restaurant and prepaid ahead, unfortunately there were issues with the booking system and they are overbooked, the matride tells you there could be a long wait and apologies when you arrive explaining the situation fully, they refund you part of your payment and say that if you try again through the week you're guaranteed a table and are extremely sorry for the inconvenience

An adult while not best pleased, would talk with their friends and see if they can rearrange to come another day when it's quieter, afterall this is the hottest restaurant and the critics gave it rave reviews and they'd come back and dine later in the knowledge they will be seated and having part of their payment back.

An entitled child would kick up a stink, continue to complain and cause a scene that eventually, the matride calls the manager over whom gives you your money back in full, removes your booking completely and bans you from ever eating at that restaurant.

That's what happens in the real world of your analogy.

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Originally Posted by shiroxkatsuya

You can’t magically buy resources that do not exist.

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Welcome to cloud computing, it seems you missed a train ;) .
Resources do exist, just not for you (nor for SE). They are in Amazon (AWS), Microsoft (Azure) and Google (Google Cloud) datacenters.
And you can even dynamically buy them upon detecting peak activity on your infrastructures, via technologies like as kubernetes that reserve resources from resources pools, deploy your apps on the newly-allocated servers.
It's been a revolution the last 5 years in this area you know ^^ . Too bad some companies seem to have missed it.

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Originally Posted by shiroxkatsuya

You can’t magically buy resources that do not exist.

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And this is absolute bullshit, I work at a company who ordered and deployed multiple systems the past year (along with our manufactured equipment which has a high unit ratio to each server; think 50:1); yes if you are unwilling to pay extra you have to wait but on the same page companies have to realise that this is the world we're living in now, it's a supply/demand case by the book, obviously my company rather keep their customers happy than say "sorry guys you can't use what you paid for, it's not our fault but COVID". I don't think we ever had any issues getting hold of server hardware (besides the fact most customers prefer cloud hosting anyway and there it's not a problem, it costs more but I could basically get whatever server I want within minutes).

The resources do exist they just cost more now, and yes I'm aware that Yoshi wrote that they tried to obtain the hardware offering far over marketprices- but what "far over" market prices means are completely subjective. It obviously was not enough.

I think this is quite silly for that matter Square Enix is not massproducing servers, it's a completely different thing to produce thousands of something and pay 10-20% extra for each unit; you can't offset that on the product you already sold especially not if there is not a subscription involved.
Square Enix can do both, this is nothing but excuses and corporate decisions to save money, something that can be expensive in the long run both by being unable to accept more players but also upsetting the player base; something Blizzard did with Shadowlands- where are their customers now? This issue does not hit only "WoW refugees" or "new players" it a dangerous game to play and having clueless people repeat the same excuses that anyone in the business knows is a lie is not helping.

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Originally Posted by JanVanding

Ahh the straw man apology. This isn't a restaurant, you didn't order food. It's a game service of which people are believe it or not, actually playing!

Here's a more appropriate analogy

You go to a posh restaurant and prepaid ahead, unfortunately there were issues with the booking system and they are overbooked, the matride tells you there could be a long wait and apologies when you arrive explaining the situation fully, they refund you part of your payment and say that if you try again through the week you're guaranteed a table and are extremely sorry for the inconvenience

An adult while not best pleased, would talk with their friends and see if they can rearrange to come another day when it's quieter, afterall this is the hottest restaurant and the critics gave it rave reviews and they'd come back and dine later in the knowledge they will be seated and having part of their payment back.

An entitled child would kick up a stink, continue to complain and cause a scene that eventually, the matride calls the manager over whom gives you your money back in full, removes your booking completely and bans you from ever eating at that restaurant.

That's what happens in the real world of your analogy.

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Sorry, I didn't do Gender Studies. The "Real World" your in is VERY different from mine that's for sure. Have a nice queue... opps, day! ;)

I would at least like to to acknowledge the issue on the Aether data center, Currently main is on Gilgamesh and constantly getting 3001 error tell us something SE.

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Originally Posted by Thaurnus

Sorry, I didn't do Gender Studies. The "Real World" your in is VERY different from mine that's for sure. Have a nice queue... opps, day! ;)

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I actually played today and yesterday oh and the day before!

I adjusted my pattern to ensure I could get a bit of time in when the servers were quieter, now the servers are busy, I'll go do something else, because that's what being an adult is all about, adjusting to the circumstances within your means!

Oh and the restaurant manager banning someone for kicking up a stink is a very real thing, one of the reasons I got out of retail is getting tired of trying to defuse situations like that only to have to use the Nuclear option. I didn't like telling people to leave and not come back but they were affecting the other customers and harassing staff so you know, reap what is sewn.

I think the lobby servers might be completely busted now. I can't even touch character select, let alone queue in.

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Originally Posted by JanVanding

I actually played today and yesterday oh and the day before!

I adjusted my pattern to ensure I could get a bit of time in when the servers were quieter, now the servers are busy, I'll go do something else, because that's what being an adult is all about, adjusting to the circumstances within your means!

Oh and the restaurant manager banning someone for kicking up a stink is a very real thing, one of the reasons I got out of retail is getting tired of trying to defuse situations like that only to have to use the Nuclear option. I didn't like telling people to leave and not come back but they were affecting the other customers and harassing staff so you know, reap what is sewn.

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Sadly, waking at 5am daily to go to work until late afternoon doesn't give one much time to be "Choosey" about when & where to login. Only some are living the dream. :)

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Originally Posted by FireOmega

I would at least like to to acknowledge the issue on the Aether data center, Currently main is on Gilgamesh and constantly getting 3001 error tell us something SE.

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Same thing on Balmung. I can't even enter the queue anymore.

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Originally Posted by Enla

Same thing on Balmung. I can't even enter the queue anymore.

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Glad it's not just me.

Like opening a door just to walk into a wall.

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Originally Posted by Thaurnus

Sadly, waking at 5am daily to go to work until late afternoon doesn't give one much time to be "Choosey" about when & where to login. Only some are living the dream. :)

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So go to bed a couple hours after getting in, wake up earlier, server loads will be lower and you can play then catch an hour or two before work.

There! Adulted for you!

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Originally Posted by JanVanding

So go to bed a couple hours after getting in, wake up earlier, server loads will be lower and you can play then catch an hour or two before work.

There! Adulted for you!

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I asked the wife & Kids... they said no, sorry, you were out voted. :) 1st world issues and all that. ;)

https://i.imgur.com/rJQqkAT.png
OH WE BACK TO ARR BAYBEE

A week free won't fix the issues. Everyone knows that. It just good old make money cannot make service accessible. We need to accept it scuffed early access due to lack equipements. Hope SE figure out a way to make it work. I don't want a month of bad server queue.

people need to bare in mind that the current situation and compensation is a MINIMUM offer. the message states that the queues and progress will be continued to be monitored. I'm not happy about the congestion either. I play on EU where we have the largest and most prolonged queues. But, if the queues are lessened in a week or so's time then the 7 days compensation would be adequate.