Chaos data server down?

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Originally Posted by Cassiope

Do you really think that this kind of issue happens inside a banking system where customer can ask money back for any transaction not send right in time ...

Disaster recovery plan and fallback data center exists since a long time ... i suppose it's not for us :-(

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Unrelated, a bank wont need a the same type of server to send data for a transaction, they just need (to put it simple) a key confirmation that goes from a to b then back to a and that's it.

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Originally Posted by Sythen

Something major has happened, no failover system is 100% effective.

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Can totally vouch for that. We have a backup system here for all our data, but one hot summer we had all the drives break down and the backup system also lost all the data too. Was a bad year.

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Originally Posted by Hacchan

Unrelated, a bank wont need a the same type of server to send data for a transaction, they just need (to put it simple) a key confirmation that goes from a to b then back to a and that's it.

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If only stuff was so simple than a simple confirmation ... i suppose that you have always enough currency just in case ATM system is down ... yep some credit card need some check within your bank to allow you to do an operation.

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Originally Posted by Cassiope

If only stuff was so simple than a simple confirmation ... i suppose that you have always enough currency just in case ATM system is down ... yep some credit card need some check within your bank to allow you to do an operation.

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And what i said is still valid, a bank doesn't need a constant online connection your credit card and flow different amount of data between the card and the bank when you have it on you or when you're using it to buy anything through cashier or online. It literally is just a code that it send to the bank to confirm that you valid the payment and the only check the bank does is if you have the fund or can go in the negative for the month.
The system needed is way lighter and require less power, it's not 'simpler' it still have to do that sort of computing multiple time through the day to multiple location but the system remain just a short back and forth.

EDIT: Update

We are continually working to fix the issue, but as there are multiple affected areas, we are unable to provide the recovery time.
We will keep you updated and inform you as soon as there are any changes. We thank you for your patience and understanding.

So... I am guessing Chaos Server / EU Data Centre is going to be out of commission for the rest of the day, if not up until and possibly through the weekend at this stage...

Welp, there goes my Eureka grind plans. XD

There should be some kind of compensation to this "Chaos"
I took a day off work to level and now ended up refreshing forums!!

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Originally Posted by Pain_Sama

There should be some kind of compensation to this "Chaos"
I took a day off work to level and now ended up refreshing forums!!

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I'm sure if you ask nicely, they may send you the 25 cents they will owe you from the down time.

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Originally Posted by Kirin_Grimsbane

So... I am guessing Chaos Server / EU Data Centre is going to be out of commission for the rest of the day, if not up until and possibly through the weekend at this stage...

Welp, there goes my Eureka grind plans. XD

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i hope they extend the duration of the event when the downtime is more than 1 day.

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Originally Posted by Tint

i hope they extend the duration of the event when the downtime is more than 1 day.

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Yeah I've yet to do that either, tbh. :/

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Originally Posted by Pain_Sama

There should be some kind of compensation to this "Chaos"
I took a day off work to level and now ended up refreshing forums!!

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That you took the day off is not something they can take responsibility for.

In general, very very few MMO providers will give any kind of compensation for unplanned outages unless they last for 24 hours or more. And even then there is no guarantee.

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Originally Posted by JCharms

I'm sure if you ask nicely, they may send you the 25 cents they will owe you from the down time.

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if they do that they have to do it for EVERYONE, since we all pay for the service to play on every server and SE basically don't know for wich data center we are paying. that means SE loses 125.000 dollar per day for all the 500.000 active players.

It should be nice if they add one free subscription's day to every player which have at least one character inside the chaos DC ... does not matter if player are using it or not.

Oopdate
While we are continually working on addressing the issue by swapping out the damaged server and network equipment, there are a lot more damaged equipment than we originally suspected, and we are still unable to provide the recovery time.
We will keep you updated and inform you as soon as there are any changes. We thank you for your patience and understanding.

Seems like the prediction of "gon be out of commission till next week" might come true oh boy...

Where are you getting these updates Hacchan?

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Originally Posted by Aluja89

Where are you getting these updates Hacchan?

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Lodestone?
As well as this thread: http://forum.square-enix.com/ffxiv/t...-%28Jun.-21%29

This is somewhat annoying. I work 70+ hours a week at the moment so my playtime is very low, doing the weekly stuff is very difficult and now with today being down I'm never going to get close to getting capped on weeklies. I have no sympathy for the European staff, they prove time and time again they're useless and don't know what they're doing.

They should give us 200 Mendacity, 50k MGP, 500 Allied Seals, 500 Centurio Seals and give the Golden Saucer event an extra day to compensate. Not gonna happen though, only thing we'll get is a thanks for our patience because their customer service sucks.

We are continually working to fix the issue, but as there are multiple affected areas, we are unable to provide the recovery time.
We will keep you updated and inform you as soon as there are any changes. We thank you for your patience and understanding.

We sincerely apologize for the inconvenience.

For updates please keep an eye on the lodestone. https://na.finalfantasyxiv.com/lodes...a4a32c6818bc2a

Thank you for playing Final Fantasy XIV! Hope to see you online.

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Originally Posted by Pain_Sama

So i came to this game planning to settle here and make it my MMO home, so far i encountered VERY VERY frustrating experience with the customer/tech support in this game!

as subgame, this kind of problems shouldn't happen for more than 30 min at max and very rarely.

and the usual reply "check if the problem from your end" isn't an excuse as its clearly from Devs side since everyone here having same issues!

we paid you guys monthly fees to be able to log and play whenever we want and this is not what i see!

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Been with the game for 3+ years. This is the first time I experience this. while there are frustrating issues here and there. the overall is mostly satisfactory. and in many areas, outstanding and levels beyond competing MMO's.

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Originally Posted by Mozerlam

Snip

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We don't know the extend of the damage aside the report on complete power loss and equipment failure in the DC meaning it's quite a heavy issue and considered as 'catastrophic event'. But most DC tend to have multiple layer to prevent massive loss in term of data or equipment, such as dual power feed, back up generator, in-room battery and other disaster prevention system but the data shouldn't, in theory, be affected by a heavy marge. Unless they also got badly hit but nobody know how the data is managed and backed but, usually they should have an on-site backup and an off-site one (insurance and stuff tend to request those nowadays) so you can look at maybe a 24h rollback while the equipment 'usually' can be hotswapped if its out of commission and available.

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Originally Posted by Hacchan

We don't know the extend of the damage aside the report on complete power loss and equipment failure in the DC meaning it's quite a heavy issue and considered as 'catastrophic event'. But most DC tend to have multiple layer to prevent massive loss in term of data or equipment, such as dual power feed, back up generator, in-room battery and other disaster prevention system but the data shouldn't, in theory, be affected by a heavy marge. Unless they also got badly hit but nobody know how the data is managed and backed but, usually they should have an on-site backup and an off-site one (insurance and stuff tend to request those nowadays) so you can look at maybe a 24h rollback while the equipment 'usually' can be hotswapped if its out of commission and available.

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Ouch >.< here's me hoping it's worse than it looks, wish them luck in getting it sorted.. 'til then I might create another character on a different data center during the downtime. And thanks for the info Hacchan :)

https://waronpants.net/article/no-ho...cable-mess.jpg

Yes there are a lot of questions they do already have an answer to and are not informing us about. I wish they made a statement about the data loss if there was any and if so since when it was last backed up. And also the remedies that will be taken.

I guess we will have to be understanding and patient, they seem to be expecting us to be that in every update post haha.

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Originally Posted by Teraluna

https://waronpants.net/article/no-ho...cable-mess.jpg

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No, no, this is the REAL reason for the server meltdown :p

https://i.imgur.com/9gsBKOJ.jpg

Hello Everyone.

We have another update regarding the Chaos Data Center situation.

We have finally replaced the damaged server and network equipment, and are currently in the process of re-starting each Chaos Data Center Worlds. The estimated time for recovery will be approximately 1 to 2 hours. We thank you for your patience and understanding.

Thank you for playing Final Fantasy XIV! Hope to see you online.

Thank you so much for the update! Hoping that the recovery can made in time.

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Originally Posted by Cassiope

It should be nice if they add one free subscription's day to every player which have at least one character inside the chaos DC ... does not matter if player are using it or not.

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They don't do that with patch maintances though, problems can happen just do something else and stop complaining

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Originally Posted by Ariellendera

Hello Everyone.

We have another update regarding the Chaos Data Center situation.

We have finally replaced the damaged server and network equipment, and are currently in the process of re-starting each Chaos Data Center Worlds. The estimated time for recovery will be approximately 1 to 2 hours. We thank you for your patience and understanding.

Thank you for playing Final Fantasy XIV! Hope to see you online.

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Thanks for the update :)
Naturally this is frustrating for both you and the players.
Thanks for your team efforts please keep up a hard work!

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Originally Posted by Pain_Sama

There should be some kind of compensation to this "Chaos"
I took a day off work to level and now ended up refreshing forums!!

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What kind of "grown" man takes a day off work to play video games in the first place. Unless you work 12 hours a day then it's understandable. And this the first time it has happened, there have been smaller issues at times but they got fixed faster. Plus you don't get to play the game whenever you want since on patch days maintances can take up to a day. AND they know they have a problem, when did they tell us to check our own ends with the problem?

Instead of complaining in forums all day you could have played something else.

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Originally Posted by Ariellendera

Hello Everyone.

We have another update regarding the Chaos Data Center situation.

We have finally replaced the damaged server and network equipment, and are currently in the process of re-starting each Chaos Data Center Worlds. The estimated time for recovery will be approximately 1 to 2 hours. We thank you for your patience and understanding.

Thank you for playing Final Fantasy XIV! Hope to see you online.

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Thank you for your hard work. We appreciate all the effort your teams are putting into resolving this issue as soon as possible :)

https://cdn.discordapp.com/attachmen...McWAAAuQEC.jpg Chaos DC server.

I can see my character in the Mog Station now. Can't access the server yet though.

Come, this is really bad, 2 days now. Please extend gold saucer event for Cerberus realm

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Originally Posted by Leloa

What kind of "grown" man takes a day off work to play video games in the first place. Unless you work 12 hours a day then it's understandable. And this the first time it has happened, there have been smaller issues at times but they got fixed faster. Plus you don't get to play the game whenever you want since on patch days maintances can take up to a day. AND they know they have a problem, when did they tell us to check our own ends with the problem?

Instead of complaining in forums all day you could have played something else.

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You judge and ridicule an aspirational hero, who rather fight in the front lines in Eorzea than spending time half a sleep infront of the copy machine? Where does your confidence come from? To define grown men? You're either a puppet or a god to be able to lecture others about virtue.

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Originally Posted by Leloa

What kind of "grown" man takes a day off work to play video games in the first place. Unless you work 12 hours a day then it's understandable. And this the first time it has happened, there have been smaller issues at times but they got fixed faster. Plus you don't get to play the game whenever you want since on patch days maintances can take up to a day. AND they know they have a problem, when did they tell us to check our own ends with the problem?

Instead of complaining in forums all day you could have played something else.

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Originally Posted by Leloa

They don't do that with patch maintances though, problems can happen just do something else and stop complaining

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Be an apologist somewhere else please, thanks.

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Originally Posted by Ropestone

I can see my character in the Mog Station now. Can't access the server yet though.

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Just wait a little bit longer.

Come, this is really bad, 2 days now. Please extend gold saucer event for Cerberus realm

Are they going to give us anything after that?

Dear SE, for the inconvienece I just want to say that I don’t want a free day on my sub or have the let it rain campaign extended. I only want one of the kittens that caused the outage. Thank you.

Hi, a newbie here!

I started playing a few days ago and so far I'm loving it! It is a bummer that this issue happened fairly as soon as I started my journey but I can't really fault them for a big scale downtime like this.

I have to say though, from reading some of the comments here that some people come across as toxic and intolerant and holier-than-thou. I hope that's not a representative of the majority of Eorzeans!

Servers seem to be back up and running! At least I was able to log in to Louisoix.