NA PS3 Players with Collectors Edition Pre-Orders in PSN

Now that our CE preorder problems are being resolved and the solution is being continouosly rolled out, please have time to thank Bayohne and co. for hearing and helping us out. I believe they did us a favor today.

Just count all the major problems, bugs, errors and maintenance schedules that they had to go through today. Add all the forum congestion, customer rants, etc. Despite all of that, they came through and got us our pre-orders working. They managed to reduce our downtime to one day only so we can enjoy 2 more days of early access. This is waaaayyyy better than having no access at all. And take note, our FF14:ARR is now given to us free of charge. We saved $59.99. XD

Thanks Bayohne and whoever was working with you to resolve our issue. KUDOS!

Well, after all the stress and worrying, we can now play FF14:ARR... after maintenance... and hopefully no more errors. :)
It was well worth the wait. Thank you to all of those that waited with us. See you in Eorzea!

Just A Heads Up.

I got a message through PSN, clicked the attachment and then downloaded. All seemed fine. However I tried to go back to the message only to find it disappeared and now have no code to register on their (SE) website for registered game service's. If anyone know's a fix for this Id greatly appreciate it. Write your code down BEFORE Redeeming it!
*EDIT forgot to put time: Received notification approx 3 am on August 24th. Could not obtain world data till about 5 am.

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Originally Posted by LadyAilish

Just A Heads Up.

I got a message through PSN, clicked the attachment and then downloaded. All seemed fine. However I tried to go back to the message only to find it disappeared and now have no code to register on their (SE) website for registered game service's. If anyone know's a fix for this Id greatly appreciate it. Write your code down BEFORE Redeeming it!
*EDIT forgot to put time: Received notification approx 3 am on August 24th. Could not obtain world data till about 5 am.

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that code was a 12-digit PSN code. you cannot use it on the SE site. even if you do, it will not work. if you want to add it on your registered game services, you might want to contact SE directly.

Yeah you don't need the code itself, it's just to download the client, once you're in client you'll be able to register.So don't worry about actual code as long as you started the client download. I don't think you even need the download at all, just the fact you received it, open up your existing client if you have one and you'll be prompted to register your account. Then you can access Lodestone etc.

I was in the beta and I also preordered the game but at gamestop... how will I get a new code?

Woke up to the message this morning, awesome! Thank you Bayohne for sticking with us, and thank you SE and Sony for finally coming through! Just 2 hours and I'll finally be playing!

Got my voucher. Cool. Why is it asking me to create a new service account?!

I got a code as well but for some reason it won't let click on the attachment...I have the message from square and a 12 in the attached file so how do I download it...pretty sweet about getting a complimentary copy of the game though. Guess I should have waited but oh well. Glad it's been resolved

So do I have to re-download?

Nvm...paused download re entered game and had to sign new user agreement..apparently you do not have to re download. Pretty sweet deal. Free collectors edition, 20 bucks in my PSN Square you have outdone yourselves and I salute you. See you all in game

One question though...why am I getting 2 service accounts? One has my character the other does not

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Originally Posted by NeKr0

One question though...why am I getting 2 service accounts? One has my character the other does not

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Same question I had earlier...

I think those of us who used the refund to buy the SE version to play early acces are about to get the shaft...fingers crossed though.

edit: I deleted old client just in case...and I'm just going to play on the first service account and see if I get my items on the 27th on that service account.

Whyyy did I went so sleeeeeep man lol

Well I would like to thanks square enix and sony for sorting out this issue before the end of EA and for compensating us for all this trouble

Thanks!I will see you in Eorzea!

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Originally Posted by NeKr0

One question though...why am I getting 2 service accounts? One has my character the other does not

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You gotta choose the service account that has your character in there. For example: in beta 4 I created a new service account because I couldnt use the first since it was only windows so all my character info is in the second, everytine I tried to played I had to chse between the two and could only play by using service account 2. Hope that helps

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Originally Posted by Caar

You gotta choose the service account that has your character in there. For example: in beta 4 I created a new service account because I couldnt use the first since it was only windows so all my character info is in the second, everytine I tried to played I had to chse between the two and could only play by using service account 2. Hope that helps

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Yeah but will my CE items be attached to the first or the second one?

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Originally Posted by NeKr0

Yeah but will my CE items be attached to the first or the second one?

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I think to the one you'll link your pre order code

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Originally Posted by Caar

I think to the one you'll link your pre order code

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If thats the case we're screwed

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Originally Posted by Espi

If thats the case we're screwed

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Yep...looks that way

Well this is good news. Hope when I check my xmb later today I have the message.
Thanks to bayohne and to beater49 for this.

Is there a way to check if my account has the CE registered, I mean besides checking under PSN' Services ?

Checking mine now-- xD.

Ok I see now that I have two accounts... How do I know which one has the CE ?

We did it guys

The only way to check for the bonus items is to wait until Release

now im stuck on error 10102 and 90000... T.T

My working (hopefully!) CE copy of FFXIV is currently downloading the 2.5 gig update.

I just wanted to thank everyone for all the support i received here the past couple of days, especially to Beater49 and Bayohne. Your efforts are appreciated, and strangely enough it was kind of fun being locked out of early access. Well, not as fun as say, roaming Eorzea lol. But it felt like we had our own little group of rejects, and that was good fun xD.

Anyway, thanks again. Here's to hoping everything is smooth sailing from here on out.

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Originally Posted by Bayohne

Thank you all so much for your patience. We've been working with Sony throughout the day to expedite the issue for those users that were still affected. As you can see, the vouchers are in the process of being sent out to the users that were affected by the issue.

Once again, we deeply apologize for the inconvenience you were put through and thank you very much for your patience.

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I got my vouche. But something happened with me:

When I was with the Ps3 problem, I got a refund by the Sony. So I bought again the standard version to stard the Early Access. This worked fine.

Today I got my vouche and used it (I tought getting the Collectors Edition would upgrade my standard version). This not happens. Now when I choose START in the game menu, appears another menu to choose the follow sevices: "Final Fantasy XIV 1" and "Final Fantasy XIV 2". The first one has my old char whas I´m playing since the 1.0 version. The second one is empty and I suppose is the collectors edition from the Vouche.

My question: There´s a way to join those services?

Thanks

For people that just got their vouchers and are excited to play,
do not freak out if you cannot log into the game.
It is the same for everyone else too, I have tried for the past hour.
So don't think there is something wrong with your PS3 account.

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Originally Posted by Heavyrock

I got my vouche. But something happened with me:

When I was with the Ps3 problem, I got a refund by the Sony. So I bought again the standard version to stard the Early Access. This worked fine.

Today I got my vouche and used it (I tought getting the Collectors Edition would upgrade my standard version). This not happens. Now when I choose START in the game menu, appears another menu to choose the follow sevices: "Final Fantasy XIV 1" and "Final Fantasy XIV 2". The first one has my old char whas I´m playing since the 1.0 version. The second one is empty and I suppose is the collectors edition from the Vouche.

My question: There´s a way to join those services?

Thanks

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Yeah same here from how I'm thinking it is that one holds Standard bonus and the other hold Collectors bonus or it could just be two service accounts because we bought the game twice.... There might be a chance that regardless what we pic we'll only get the Standard bonus... Only way to tell is to wait for release

Same thing, I got early access from an Amazon order (But i was able to stop the order before it charged me and still get early access :P), and I also bought the Collector's edition from PSN, and I got the voucher last night. When I finished downloading the game, I found I had two service accounts. The only problem, one is absolutely empty and the other has my character data. I hope I still receive the CE items for my original service account.

What do we do about two accts? I hope I dont lose my beta progress character :/

i didn't get my collecters edition stuff

when are the devs going to address the ps3 preorder issue for the physical copy purchasers?

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Originally Posted by yoshi1996

Same thing, I got early access from an Amazon order (But i was able to stop the order before it charged me and still get early access :P), and I also bought the Collector's edition from PSN, and I got the voucher last night. When I finished downloading the game, I found I had two service accounts. The only problem, one is absolutely empty and the other has my character data. I hope I still receive the CE items for my original service account.

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yeah I did the same thing, Hey SE I hope the CE is available for both service accounts!:mad:

hey, uhm, just a suggestion. why don't those who have two accounts make a separate forum/thread?
Just give a clear description on your situation.

Currently, as I understand from all the comments, there are two types of "two service account" holders.
1. those that bought the Std Ed after getting the refund. either on PSN or any other retailer.
2. those that did a preorder on a retailer(Std Ed or CE) then cancelled it after getting the code(which i think is very cheeky and is illegal, though its not your fault their system does not catch this loophole)


BUT! I also suggest you do this after launch. Who knows you might get the CE items without a problem, just like us who waited for our XMB msgs. :)

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Originally Posted by Crotch

when are the devs going to address the ps3 preorder issue for the physical copy purchasers?

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im sorry if you're still encountering the error.

about this issue, you should probably contact Square Enix and the retail company ASAP.

and you can make a separate forum/thread with an appropriate title, like maybe, "[Unresolved]PS3 Collectors Edition Physical Pre-Order]
then put on your OP every detail you think is appropriate and can help the devs solve you problem. sample below:

Time Zone:
Retailer:
Date of pre order:
steps taken to try and resolve problem:
other details:

Um SE should have never upload a faulty version in the first place. Like a lot of people I pre-order from amazon and then later when I found out psn had for cheaper I switch. If push comes to shove ill start over agian only to lvl 20. On top of that it will on less populated server!

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Originally Posted by leon760

Um SE should have never upload a faulty version in the first place. Like a lot of people I pre-order from amazon and then later when I found out psn had for cheaper I switch. If push comes to shove ill start over agian only to lvl 20. On top of that it will on less populated server!

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faulty is OK. you never know, they might compensate us with a free one year subscription... :)

So did any of you get the 3108 error. I got my code for the ce but now I can't play my p4 character

Yep, still waiting for mine as well. have not received anything for the preorder or ce items as well on the PS3. Perhaps tomorrow or later on. Atleast the game is runnign and we can log in.