Comments on customer service

[Fincat]

Support always runs me in circles. Every department says they can't help me and says to go to the next, until I am sent back to the same person i started with. Email always directs me back to live chat who directs me back to phone who directs me back to email. Not even going to talk about the total futility of in game support. I have had conversation with support where I am repeatedly saying "I UNDERSTAND that YOU can not help me, please give me to someone who CAN" and they just repeat the same scripted reply of stating their department can't help and sending back to another one that we already established can't do #$%^. I swear to god sometimes I think live chat is run by a robot. Phone support isn't toll free and never once has ever been able to do a thing for me. Nobody I know even bothers trying to get anything taken care of outside of being stuck or billing issues now. We've all learned its completely useless. And even billing issues are a massive hassle most times.

This, this, 100 times this! I had an issue where I had activated a character that a friend was no longer using, and it was banned within 6 hours for suspicious activity. (I guess standing in Port Jeuno is super suspicious.) I was given two different reasons for the ban, one in an email and a completely different one from the representative I spoke to. Then the third person I spoke to said they didn't have any information as to why the account was banned but assured me that it was a soft ban and that it could be lifted. When I demanded to speak to a supervisor, they put me hold and said the supervisor was unable to talk to me. I was then told the same scripted answer, and told I could issue a ban complaint. I never received a response with regards to the ban complaint, and I still cannot access the account. I demanded a way to contact their supervisor to complain, and I was given a name and address so I could write a letter. Hmmm. I should post that information.

tl;dr Their service sucks and I am positive it's the same two dipshits who work in one cubicle who handle all their phone calls.

[Crocker]

I had an issue where I had activated a character that a friend was no longer using, and it was banned within 6 hours for suspicious activity.

Just so you know that is against the ToS and that ban was legitimate.

We want help with wrongful bans like extra accounts being blamed for RMT related activities.
Live chat, phone, sending a letter to that Willham Bigsby or whoever it was didn't work even reported to the BBB.
Seems like we need a 1 on 1 with the STF give us an option that works we did nothing at all wrong but we are punished.

[Rambus]

Just so you know that is against the ToS and that ban was legitimate.

We want help with wrongful bans like extra accounts being blamed for RMT related activities.
Live chat, phone, sending a letter to that Willham Bigsby or whoever it was didn't work even reported to the BBB.
Seems like we need a 1 on 1 with the STF give us an option that works we did nothing at all wrong but we are punished.

I did the same, when they had d or f rating was because they did not even replay to them.

then they got b or a or w/e it is now saying "policy does not allow us" or "we invite customer go to helpdesk" gives them that a or b