Comments on customer service

[Alhanelem]

Although my GM experiences have been generally good, I will agree it can be rather inconsistent. Two GMs asked the same question should give the same answers. Or, if one might happen to be newer or on a different tier or something, if he can't give the proper answer, he should know who to ask or refer you to to get the answer you need. Usually it's not a major problem, but one would expect at least the same response from every representative you contact.

[Godofgods]

A few years back i lost my second account. Been useing it for years before hand, then one day try to log in and the password no longer works. (Since i still had my main account, i chould /sea all that noone else was useing the account)

I tried contacting SE multiple times about it. They would never help me. Fought back and fourth with them for months over it. But they refused to. Claiming its impossible to for them to prove that its my account. (ya know, cause ID, password, registration code, and the rest of it wasnt enough)

Became more insulting when they asked me to verify my main account, which provided no problems what so ever. So i went as far to tell them to compare the info on both accounts. Hell check the CC on both accounts! Notice that their the same??

They said they dont have access to that kind of information. -_-

Of course.. they still charge my CC for 6 more months before canceling the account ><

[Alhanelem]

Find the above a little hard to believe. If you really provided all of that information, it should have been sufficient. I know people who have had problems restoring lost/hacked/etc accounts, but usually the worst thing to happen was they needed to mail in a notarized copy of some form of identification (which other companies like Blizzard also require under the more extreme cases). If something like that doesn't work, that's when you go through the BBB and usually this produces results if all else fails. They don't want to lose their accreditation or rating.

If you couldn't access the account, you had the power to stop them from charging you by issuing a charge back. Why didn't you do that? They aren't going to cancel your account unless you do it or give them a reason to.

[Rambus]

Find the above a little hard to believe. If you really provided all of that information, it should have been sufficient. I know people who have had problems restoring lost/hacked/etc accounts, but usually the worst thing to happen was they needed to mail in a notarized copy of some form of identification (which other companies like Blizzard also require under the more extreme cases). If something like that doesn't work, that's when you go through the BBB and usually this produces results if all else fails. They don't want to lose their accreditation or rating.

If you couldn't access the account, you had the power to stop them from charging you by issuing a charge back. Why didn't you do that? They aren't going to cancel your account unless you do it or give them a reason to.

I heard other stories like it so I can. Anyways it would be nice to show hey this guy (me) sent e-mails though here:
https://support.na.square-enix.com/f...la=1&p=0&fo=41

Where i would give my reports and GM chats i had in game to go there. I put in exactly what they told me to.
I reported myself to the STF trying to get them to really invesgate my mule account and no replay.

I keep hearing "if they choose not to reverse it, they will not contact you"

To me that is saying "We made the excuse not to put any time to look in your issue so we can deny everything"

There is still little to no commutation and i really feel ignored by the people who matter.

In other words I get:

They're not allowed to respond to Account-specific inquiries on a public forum. It violates their privacy policy.

But the thing is they are not even bothering to post here saying we are looking to better service or whatever and explaining the steps to do that. Or.. new steps or a process they can do to get my account back since nothing is working.

In the end though, they want to look like they are fighting RMT when they arnt.

[Alhanelem]

But the thing is they are not even bothering to post here saying we are looking to better service or whatever and explaining the steps to do that.

Thing is, if they did post to say something like this, people would complain that it's just a canned response. It also goes without saying. I don't think any company specifically wants their customers to think ill of them, even if they don't put in enough effort to earn high regard.