About "April Subscription Fees Waived Due to Server Downtime "

[bungiefan]

I've got the same problem, I pay via WebMoney because they stopped accepting non-Japanese credit cards for payment of Japanese accounts in late-2008. I've been on WebMoney, and it is telling me my prepaid period is about to expire and to renew the funds on my WebMoney before the end of the month or my account will deactivate. When I go to check, it says I have to pay 1300-some yen in WebMoney for April, instead of being 0 yen.

I'm not fluent enough in Japanese to argue this with the Japanese support, and American support can't do anything with my account. Japanese support stopped speaking English when the game got an American release. It looks like WebMoney users aren't getting the free month.

I have no idea what to do.

I was learning Japanese in college when FFXI came out in Japan and figured it would be good practice, plus there were a lot of English-speaking importers on the forums helping with issues. Many of them are hard to find now, as they've retired. Now I haven't had a Japanese class in 6 years, due to going to school to be a computer tech, and that has eaten up a lot of my time to practice Japanese. I can no longer communicate with the support staff fluently enough to get support, and the support centers in other countries have no access to Japanese account settings.

There's also the matter fo how someone is supposed to get support without starting over from scratch if they have an account in one region from working there, being on military duty there, or just having moved to another country in the almost 9 years this game has been running. You have to make international calls for support in those cases, since your now local support center doesn't have access to your foreign account.

Accounts can be used on clients for all languages, but cannot get support in all languages. Something is wrong with this. We need shared access to the support centers, and the support centers need shared access to our accounts.

I am stuck with a Japanese address on my account, and I can't change it to a US one from having moved. So now it has to be a fake Japanese address on the account, and if I get mail needed to reactivate after a billing problem, I can't receive it or take it to a Japanese convenience store to clear the past-due charges (you cannot pay off a mischarge with a credit card on a Japanese account, you have to get a paper bill in the mail and pay it in person).

[Lushipur]

I've got the same problem, I pay via WebMoney because they stopped accepting non-Japanese credit cards for payment of Japanese accounts in late-2008. I've been on WebMoney, and it is telling me my prepaid period is about to expire and to renew the funds on my WebMoney before the end of the month or my account will deactivate. When I go to check, it says I have to pay 1300-some yen in WebMoney for April, instead of being 0 yen.

I'm not fluent enough in Japanese to argue this with the Japanese support, and American support can't do anything with my account. Japanese support stopped speaking English when the game got an American release. It looks like WebMoney users aren't getting the free month.

I have no idea what to do.

I was learning Japanese in college when FFXI came out in Japan and figured it would be good practice, plus there were a lot of English-speaking importers on the forums helping with issues. Many of them are hard to find now, as they've retired. Now I haven't had a Japanese class in 6 years, due to going to school to be a computer tech, and that has eaten up a lot of my time to practice Japanese. I can no longer communicate with the support staff fluently enough to get support, and the support centers in other countries have no access to Japanese account settings.

There's also the matter fo how someone is supposed to get support without starting over from scratch if they have an account in one region from working there, being on military duty there, or just having moved to another country in the almost 9 years this game has been running. You have to make international calls for support in those cases, since your now local support center doesn't have access to your foreign account.

Accounts can be used on clients for all languages, but cannot get support in all languages. Something is wrong with this. We need shared access to the support centers, and the support centers need shared access to our accounts.

I am stuck with a Japanese address on my account, and I can't change it to a US one from having moved. So now it has to be a fake Japanese address on the account, and if I get mail needed to reactivate after a billing problem, I can't receive it or take it to a Japanese convenience store to clear the past-due charges (you cannot pay off a mischarge with a credit card on a Japanese account, you have to get a paper bill in the mail and pay it in person).

same boat man ;_;

i have lost more than a friend cause of the billing system ;_;

and the moderator response its nothing less than we already know...

what make me mad is that american account can be changed to european and viceversa...but from a japanese account you cant do the same...

donating crysta was a pain... i can connect my ff14 account with ff11 ... we are a second class customers -_-

[ronniewills]

i don't know whats going on cause im trying to go on ffxi but its saying i have no IDs and i try to reactivate them if SE deactivated but i get an error when trying to reactivate like im doing a wrong process or something

[Miekell]

Alright I do have to ask, will they still be waived if they got deactivated becuase of the Registration Server screw-up? And did anyone get a messege about being billed for expansions that were aquired a couple months prior to this