I payed for march, i was supposed to get april free and i didnt have the 15.00 on my credit card, but i assumed that april was free now my account was disconnected due to inufficient funds. I thought april is free why the heck am i getting charged???!!!!
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04-03-2011 02:54 PM #1(0)
04-03-2011 07:11 PM #2They are running the April billing in two phases. To "simplify" matters, they likely just ran normal billing and then are issueing credits for the qualifying accounts. If that's how they did it, then you would have gotten cut off when phase 1 billing didn't go through just like it would with the normal billing process.
Originally Posted by Kuzyk
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04-03-2011 11:01 PM #3Player
- Join Date
- Mar 2011
- Posts
- 233
- Character
- Siiri
- World
- Bismarck
- Main Class
- WHM Lv 99
There were people who had sufficient funds who were cut off. They said the fixed it but they haven't.
(0)
04-04-2011 02:41 AM #4Player
- Join Date
- Mar 2011
- Location
- Bastok
- Posts
- 11,218
- Character
- Tahngarthor
- World
- Shiva
- Main Class
- SMN Lv 99
For your square enix account (and only the square enix account) there was a one time chance to change the region of the account. Due to major overhauls of the SE account system they wanted to give everyone the oppertunity to make sure their account was in their own region to avoid issues with Final Fantasy XIV. However, once you set your region on your SE account after the oppertunity was given, it's locked to that region.They offer account conversion between NA and EU?
But again, that was only for SE accounts, not for POL accounts.(0)
05-03-2011 09:58 PM #5Even with WebMoney, I still got billed for April, no refund to my card, so now I'm having paid in full for March, April, and May. SE's forum response was useless, saying this situation is why they recommend buying the local version from the region you live in and creating an account with that. That's assuming we were living in the region we currently are in when we made our account. In 2002 the game was Japan-only with no foreign release date announced, a 2003 NA release date, and a European release date of 2004 or 2005. Lots of people had no way to play but to import, and lots of people have moved to other countries in the past decade. We have no way to change our account region if we move, and SE seems to state that we should start over completely if we move, in order to get support.
(0)
05-08-2011 02:31 AM #6No thanks to the staff of this forum, but thanks to a user on the JP section of this forum with the handle Pyonsama, I have the answer.
The Member Information section is a page with all the details registered to your account. The WebMoney Refund is an option in the pulldown menu at the bottom of that window. When you pull that up, there's a web money 16-digit code to recharge the points to your WebMoney account. I have now received my refund.
Originally Posted by Pyonsama
Why is it so hard to get help like this from the staff?(1)
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