Unable to log in on one character.

[Karbuncle]

Hello, As I've made a thread on this already, I'm having the exact same issue...

Zone into a specific Area > Locked out of the game forever.

I've tried so many different things and a few worked very briefly, but now I'm just locked out of my characters while in Western Adoulin. I've tried everything that page suggests (like 8 times over) including a full reinstall of the game and replacing my router. Its not working. I'm out of ideas and patience... and I don't like being upset :\, I had taken a break from FFXI and this is what I come back too, being completely unable to play.

Now that I see I seem to not be alone with this issue, I'm more comfortable in thinking it may be SE side... not mine. Because I do not exaggerate when I say I've tried EVERYTHING, its been 2 days since I started having this issue and very few successes have been seen.

it seems the GMs don't care

They don't even KINDA care, I just wanted to talk to one to have him move my character out of the zone thats causing me to freeze and couldn't even get one to respond to that.

[quantum]

That is why I contacted a GM -- all I wanted the GM to do was move my PCs out of the place they were stuck in (their Mog Houses in my case) so that I MAY be able to continue using them, but all I got back was the Form Reply "Thank you for...ba, ba, ba...go to support.na.square-enix.com...ba, ba, ba." I think I will try again to get a GM's attention and see if he will move the PCs, but the only way I can is to call a GM on another PC (I cannot contact a GM on the PCs that are stuck because they cannot even log on).

I am not used to using forums, especially as a means of Tech Support. I wish I could communicate to a real tech support person and get a reply and fix the problem. I bet you probably feel the same way.

[Karbuncle]

Only thing I can say is that it can't possibly be an issue our side. This many people reporting the issue, and I can tell you safely I have tried EVERYTHING possible to resolve the "Issue" on my end... I can't even find advice on what to do next from places like BG and such... Its something with Square, and its got nothing to do with frigging Internet Explorer. The problem even extends to FFXIV for me, but not to any other of my MMOs, Guild Wars 2 works perfectly fine.

Plus, I submitted a ticket for this issue Wednesday and they haven't even sent me an introductory email for more information.

[quantum]

Reading the Forums has led me to believe it is a problem with the game and not just us players (I cannot find anything in common other than the game). Everything worked fine until 3 days ago, and I did not make any changes to my system or hookup (some posts have said it started for them after the April update, so I may have been lucky. Have the ones who posted those earlier replies have found a solution? If so, I would like to hear it.).

You have done a lot more than I have to fix the problem on your end (I don't know most of the tech stuff you talked about, either). Since it happens on more than one computer, I don't think it is a corrupted file is the cause. Furthermore, at the same time I started getting a rash of error messages during logging on or play stating that the server is "busy" or "no response from server" and then being kicked back to an earlier login window. I think they are connected and that the server is having problems. The PCs that are stuck are all in Quetzalcoatl, but another member of my family is getting the same error messages while playing in Asura, and I get those errors while logging online for the first time from scratch after shutting down or rebooting, so it appears to involve all servers in the game (maybe, unless the log-in in POL automatically tries to connect with the last server that it was connected to. But then, why get the error messages while logged into Asura?)

There is so much I do not know about this that I cannot fix it on my own. I hope SE hears this and does something to fix it or they will lose us as customers (not going to subscrib to a game I cannot play).

Chin up! I think SE is working on it now and will have a fix soon (they should, at least).

[Karbuncle]

Furthermore, at the same time I started getting a rash of error messages during logging on or play stating that the server is "busy" or "no response from server" and then being kicked back to an earlier login window.

I've been having these exact same issues as well. Since i got booted the other night, almost every time I try to log into Playonline I have to "Retry" from one point or another because connection timed out and such. Seeing as how we are having almost the exact same issue...

[quantum]

It would be nice if SE would reply in some way to let us know that they are aware of the problem and are looking into it. That's what hurts the most -- not knowing if Tech Support is even listening to us.

[Karbuncle]

I'm definitely more angry at the fact SE is not informing us in any manner if this is a known issue or being looked into than I am anything else, thats for sure.

I've tried every connection in my house and I still cannot access the game, and this was a work-around that worked previously, I can no longer get on even plugging directly into my modem (which briefly solved the issue). Everytime I make progress on this issue it happens again almost instantly. After buying a new router I was able to enjoy the game for a good hour or two before zoning into Western Adoulin and hitting the Death screen of downloading data. Of course, my brother was still playing and my mule worked fine... then my brother zoned into Ru'lude and got disconnected and could not log in again... but my mule walked into Ru'lude JUST FINE, but when my mule entered Adoulin where my main disconnected? Its unaccessible now too.

Its completely f**king random and inconsistent between both my account and my brothers and we run the exact same connection... I've tried not to let it make me angry but I'm just so very upset that when I decide to come back to XI to enjoy it its f**king up so hardcore I CANT EVEN LOG IN. The one time in a long while i've had the itch to play XI and its completely killed my enthusiasm. Even if I could log back in now I'll just be afraid the next zone I walk into will be the new kill zone and I'll be screwed and back to angrily trying to figure out what the hell is causing the problem.

I know Camate did try to help a page or two ago with that link so theres that.

[quantum]

Another key point in this issue:

While using the AH and clicking on the sales history for an item, I frequently get the reply, after a wait, "Search Failed". I am also getting kicked out of the Delivery Box Window, stating that the lines are congested or busy. So the problem is deeper that logging on, for it also interrupts or delays other systems such as using the AH and the Delivery. My hypothesis is that, for some reason, the servers are overwhelmed or not able to communicate back fast enough, so the game is timing us out if the reply is not coming back from the server fast enough. That would explain the Error FFXI-3001 that says I am timed-out while trying to load the data for the zone I am entering. But why is it that it is not happening to all my PCs? I am getting the problems with the AH and logging on for all the PCs, but only 2 of them in Quetzalcoatl are locked out. The others can exit and leave their Mog Houses OK. (So far. I did have one that did lock out, but it came back later and now I can use it.)

[quantum]

I searched back over the replies and found one from Camate directing me to a post on possible ways to fix the problem. I have checked and PlayOnline Viewer is an exception to the Windows Firewall, but I cannot find how to make it an exception to the Security Program. Furthermore, it is beyond me in the part about setting the Router to allow certain packets to pass. (I made no changes to the router, which is new for about 2 months, so why would it start 3 days ago out of the blue for me?)

[YosemiteYogorockBlondelle]

I'm just curios as to which systems of play your all on with this Error happening?

It might be a good idea to include that in your post so more precise where your coming from into having more fellow players relate to your type's of problem with this related error code, Just a suggestion.



Edit: Just a thought and it's not much but just putting in that the windows company is no longer supporting Windows XP as it's an 12 years old out of date OS into which they've now scrapped that OS with less security/protections for newer OS's. This isn't really all that important but thought Id add it in anyways.