Dev - Anyone from SE - Can we seriously please get a response to payment problems?

[Sfchakan]

Jeanna, you are a really nice person and skilled player in the game. I'm sorry this has happened to you and your ls. I did a few things with you guys previously and could see how this is devastating to your group of friends.

Unfortunately for me, I went to subscribe since the free week was ending today. I got hit with a 601. I googled 601, since there was no real information given.

I discovered an answer stating that it's usually when the billing address is incorrect. So I checked mine and found it was out of date. I corrected it and started getting 401 errors. Anyone following this thread knows what that entails and that I, of course, assumed I had incorrectly entered my credit card. So I entered it again. And a 3rd time. I scratched my head.

I tried my other credit card. Still denied with 401.

I browsed around and found I'm likely screwed from enjoying XI any time soon. A very large bummer, as not only was I going to return, but my significant other as well.

The very least Square can do before making other options available is EDITING THE ERROR TEXT TO MAKE IT LESS ESOTERIC. Please do so shortly so that more players aren't affected by this backwards system we are stuck using.

EDIT: And here's the really stupid thing. After reading about this issue for the past few hours, I came upon a few posts urging people to simply try buying Crysta through Internet Explorer, with no Add-Ons running. It worked like a charm first time. I was hesitant because I had received a few 401 errors and didn't want to block myself for 30 days. However, this all seemed ridiculous since I had paid for the game with this same card previously with no issues.

I noticed when I payed via IE, a GlobalCollect animation appeared that I did not see in Chrome.

Evidently, this error can happen when the server receives an incorrect value from the web browser. Why it's lumped together like it is with other issues is beyond me.

So if you are not seeing that animation appear, give a bare bones browser a shot.

[Xaphina]

So if you are not seeing that animation appear, give a bare bones browser a shot.

I just went and tried all of this. It worked this time. I was able to add 2600 crysta to my account.

[Seillan]

I just went and tried all of this. It worked this time. I was able to add 2600 crysta to my account.

I think that's the method I had read about on the XIV forums (using a barebones browser I mean) to circumvent the issue, but I figured it was only working for a select few. I'd say it's worth a shot for anyone dealing with this issue; assuming of course that your account isn't locked out due to SE's lack of transparency on the issue. You'd think the least they could do is add a freaking disclaimer alerting people that they'll be locked out if they continuously try to resubmit their information. The lack of punctuality and professionalism on this issue is truly baffling, especially for a company that went out of their way to bring a previously failed project (XIV) back from the brink of death after admitting their mistakes and rectifying them. Come on SE -- get with the program!

[Sfchakan]

I just went and tried all of this. It worked this time. I was able to add 2600 crysta to my account.

Glad I could be of any help!

"Bump" for the new page so more people might be helped:

EDIT: And here's the really stupid thing. After reading about this issue for the past few hours, I came upon a few posts urging people to simply try buying Crysta through Internet Explorer, with no Add-Ons running. It worked like a charm first time. I was hesitant because I had received a few 401 errors and didn't want to block myself for 30 days. However, this all seemed ridiculous since I had paid for the game with this same card previously with no issues.

I noticed when I payed via IE, a GlobalCollect animation appeared that I did not see in Chrome.

Evidently, this error can happen when the server receives an incorrect value from the web browser. Why it's lumped together like it is with other issues is beyond me.

So if you are not seeing that animation appear, give a bare bones browser a shot.