Dev - Anyone from SE - Can we seriously please get a response to payment problems?

[BobbinT]

There was rixty which I was paying for 3 other accounts but it was removed when Ultimate Pay was removed.

Think what @Afania meant was the exclusive game time card like the 60 days time card that XIV produces, not the 3rd party game card.

[Mnejing]

Think what @Afania meant was the exclusive game time card like the 60 days time card that XIV produces, not the 3rd party game card.

That would only work if you aren't planning to transfer servers or in 14's case rename characters, no extra retainers and etc.

[Jeanna]

Green mile.. that's pretty apt.. not to look a gift horse in the mouth but I'd be enjoying the free week and update a lot more if there wasn't the knowledge that at the end my accounts are gonna be off for good :/ Haven't been able to re-activate since my account turned off on October 2nd, I doubt that's going to change unless they fixed something.

I realize the reps on this forum are likely no more than messengers, but I hope you're somehow getting across just how shitty and terrible this is. Many people in my ls have quit and the rest of my friends are probably going to leave/move on to other things if I'm out of the game again for a long time. I don't really want to quit, but I feel like I'm being shoved out the door with it being slammed behind me. If paypal takes a long time to implement, there's likely not going to be a whole lot for people to come back to, me especially.

Seriously though, I hope the higher ups realize WoD is coming out this week (and they're doing an AMAZING job of marketing it, seen times square lately?) as well as other games and competition is fierce enough without many many players literally being forced to quit because they can't play :/

[Malphius]

Here's my question to SE. Shouldn't the people unable to pay because of the faulty payment options be playing for free until the issue is resolved? It's just hurting everyone. Some of those subscribers are bound to not return. It harms the company and the community. I've payed for FFXI for 12 years and have no issues paying now but for those that can't, they should still be allowed to continue playing. The community is not the ones at fault over this but they're the ones that pay the price.

[Jeanna]

I've been pushing for free game time while they fix this out, but it's just not something SE is ever, ever going to do... especially since they've been vague and often won't even take the blame for the errors. (Probably 75% or more of the time they try and say it's the fault of the person/browser/bank etc). Even though most companies would hand out something free no matter who's error/fault it was.. unfortunately SE just doesn't bend that way.

[Olor]

The thing that irritates me most about this is that SE could have warned people who relied on paypal through ultimate pay that they should stock up on currency. Instead they said only ultimate game cards were being discontinued, so many, myself included, were caught off guard. It would have cost them nothing to give people a heads up before pulling the rug out from under their paying customers. Sometimes I wonder if they even want subscribers.

[Jeanna]

Yeah, that was a pretty huge bummer. I wouldn't have had a problem stocking up on max crysta on my chars had I known. :/

[Jeanna]

Please have this fixed by the end of free week ;; you've had so much time to work on it already.

[Jeanna]

I went through an insane amount of trouble to go and get a different credit card that wasn't tied to my bank.

I either have some stupid, unreasonably long block on my accounts or something is seriously wrong with your system. Still get 401 while trying to buy crysta and 601 while trying to register.

Highly disappointing but looks like I am out for good at the end of free week if this isn't fixed

[Angrymithra]

Do you know what really annoys me, my account runs out of crysta last night and obviously I get another 401 error as I have on two other accounts, however the free login campaign is still ongoing but it won't let me login so everyone who hasn't paid in ages gets a week free to play and I don't because my crysta ran out last night and your silly system won't let me top up and no free week for me either how nice.

This is two of my accounts locked out now one is coming up to two weeks the other went last night and another one is due on the 17'th it's on the same se id as one of the others who I can't add crysta too, so once again i'm going to loose another account.

This is beyond a joke now you have had months to sort this issue but you would rather mess your customers around and the reply in this thread is no help "give us a little more time" how much time is a little time a day, a week or another two months ? It shouldn't take more than one day to add paypal to your own website but no, why do i get the idea you're looking for a third party company to take it through again. If you insist on this third party crap please make sure they take some form of payment card such as ukash or the ones mentioned above because ultimate pay used to also block paypal payments, I really don't get why this is taking so long or why a company is pushing it's own customers away but bravo se bravo you really how outshined yourselves this time.