Petition: phone service

[Alhanelem]

Here's a thread (sorry the link wasn't an actual thread) where a rep (I assume) states



I have even spoken with Agent Jennifer, who said they have no plans to bring back phone support.

well in that case, apparently it means that the phone reps got laid off.

Of course, this reminds me of when Circuit City fired all their experienced (and more expensive) staff and replaced them with clueless new recruits. That cost cutting measure ended up sending them out of business..

First thing any company should know is cutting customer support staff is like shooting yourself in the foot.

[Dekar]

Of course, this reminds me of when Circuit City fired all their experienced (and more expensive) staff and replaced them with clueless new recruits. That cost cutting measure ended up sending them out of business..

Yeah if I recall that was when they switched away from commission and the former CEO's son took over. Guy ran the place into the ground. It was a shame, the original guy that ran it was amazing. Really took care of his employees.