So, what? Are they going to actually resolve account issues over email or will we be required to join chat, which is damn well nigh impossible to get into without being shady about it(using false reasoning for need to chat)

Support for this game has always been an abomination, and it has got even worse over the years. I'm shocked that they would end phone support. Did they really need to save a dollar so badly? I live in a 90 year old farm house with the top internet speed of 3 mb via DSL for like all time in this area. Do not tell me you need those extra few dollars every year so badly that you must stop phone service so those employees can fiddle their thumbs longer everyday.

I don't care for phone service. I prefer internet service. But it's meaningless if I can't get to chat support.

Email Support

Email Support requests are available 24 hour a day / 7 days a week. Please note that while you may submit a request at any time, email is responded to during normal business hours (Monday through Friday, 9:00 - 18:00 Pacific Time, excluding holidays).

Attention
◆ All responses will be sent to the email address provided. Please ensure that the email address you provided is accurate. Additionally, please check that emails sent from the square-enix.com domain are not blocked
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I just got this for basic support need for token replacement. This ain't going to work for me. That email will just tell me to contact via a non existent phone or to use chat, which I can't get to from here. I went through this for one account already and had to be shady about things to get into chat support just to get the token unlinked from account so the darn SE website would allow me to purchase a new token. I'd prefer the time I need to do this again to not be so damn difficult, FYI, SE inc, thank you very much, signed yours truly, one of hundreds of thousands of customers that to this day continue to pay full sub prices for a 10 year old game you abandoned full on support for 7 years ago.