Regarding Destrier Beret Redemption Issues

[Rhannon]

Its going on Week 3 now, and I had high hope with the patch coming out today. Still nothing. No reimbursement, no hat sent in game, nothing. This gives a very very poor image to SE. "Come back and play and get a free hat to level up... JK, thanks for paying for the game and a subscription!"

[Continuity]

Has anyone been able to claim a Destrier Beret in the past month? It might help them narrow down the cause.

[Goegtoe]

The patch went through today. I am not able to get the hat from the Festive Moogle. Nor am I able to reenter the redemption code (Already been used).
Maybe it would have been a good idea to delay the patch a few days to resolve a known issue?
The hat baited me into buying this game on Steam. I don't want the low level grind.

And now my free month is wasting away. If this doesn't get resolved in the next few days, I'm going to be issuing a formal complaint to attempt to get this game removed from my Steam account and credited for the cost of the bundle.

[Ryea]

Has anyone been able to claim a Destrier Beret in the past month? It might help them narrow down the cause.

I have heard of several people who have gotten the Beret in the past month to present. I thought maybe it was only Amazon keys at first, then a lot of people said Steam keys didn't work either. I think the cause is a weird bug that only effects some people seemingly random and is why it's taking so long to fix.

[Lyriri]

I think there are two issues here.

First, that there is an issue delivering the Berets to those who should receive them.

And two, that those who write in about the issue aren't, or don't seem to be, given the item, but are simply told they must wait for the fix.

If there are so many instances of this that it cannot be managed at all for those who are writing in, because of the volume, then it seems as though a better solution should be addressed quickly, even if it is only a temporary fix. If the number of cases is small, then the issue should be looked into, of course, but those who are experiencing it shouldn't be forced to wait for something they've been promised.

[minilula]

same problem here ... I bought the game for about a week ... I have tried in all three countries ... nothing.

[Relm]

I also have the same problem, what is the official advice on this should we call GM report it here or just wait and cross finger?
Just a quick note, I brought 2 FFXI off stream one account for my sister and one for me and my sister got the beret but not me.

[Continuity]

I also have the same problem, what is the official advice on this should we call GM report it here or just wait and cross finger?
Just a quick note, I brought 2 FFXI off stream one account for my sister and one for me and my sister got the beret but not me.

There is no official advice other than wait, but you can post in a new thread in this sub-forum to have them "Add you to the investigation".

Interesting... Just some questions out of curiosity:

1. Did you both already have Square Enix accounts?
2. Did you both have other Playonline IDs associated with the SE accounts?
3. Were the character names of the recipient the same as a previous recipient of the Destrier Beret but perhaps a different world?

Or any other differences that you can think of between yourself and your sister regarding the game?

[Goegtoe]

My wife and I both purchased FFXI on Steam and made new SquareEnix accounts. Neither of us got the Beret.

[Continuity]

Even after the announcement that the issue has been fixed, I am still unable to claim my Destrier Beret...