Thank You SE and Good-bye

[Octaviane]

"I notice that you are picking small holes in linguistics & yet totally ignore my point - people are getting kicked from the game based on their nationality".

False....the real issue for you is your IP address, which, regardless of how many UK CC's you have or any other come to that, simply states that the option to use C&B is not available in your region and has nothing to do with your Nationality. That is not racism. It is however, the fault of SE for not seeing the big picture and realizing that they would likely lose some of its customer base because of the options given not being available everywhere..

"AS for your "advice" on what details I reveal on Forums;

A) Im 40 years old & having been using computers daily since 1980. I'm guessing you haven't done this & as so I dont want or need your advice on how to use computers. The information I gave out : Im disabled, I have UK bank cards, I live in Thailand. This is NOT ID-Fraud template material".

My Employer is going to be really upset to find out that after all these years I am unable to use a Computer. Sarcasm intended.

Your disability has no bearing on your inability to pay and play and is the kind of thing that should be kept out of Forum discussions. You found it necessary to include it because the "Forum Troll" as you put it said something that offended you, eliciting exactly the response he was looking for.

Just because you have UK bank cards means nothing, people who live in the UK and have them are sometimes unable to pay via C&B using them, my sister is an example....go figure, she tried it, epic fail. At least you weren't asked to provide sensitive information such as copies of Driver's Licenses, Birth Certificates, Passports, length of toenails and fingernails, height, weight, hair and eye color to prove who they were. Just WHAT would you have said then? IF you HAD bothered to take note of any of the posts in the main thread addressing these problems you would know these details about C&B.

I don't think I said that your post was without merit, nor am I defending SE, but, your use of the "race" card is inappropriate and uncalled for. I find it interesting that when something goes wrong like this that there are just that certain % of people who will pull out a race or some other form of "poor me, I am being persecuted" card. There are many people here who COULD have used the same "race" card regarding the ability of JP to still use CC's and buy exact amounts of Crysta, but they didn't. There are many who could use the same "race" card all over the world because not all options are available in all countries or regions, but they didn't. There are Australians, Russians, South Americans, Canadians, British, Americans and many other Nationalities who for whatever reason don't have the options available that have been offered. Neither SEA nor any other region has been singled out as regions that are considered a bad risk. It is simply a matter of SE having their collective heads stuck in the sand and not realizing the consequences of their actions in their haste to implement changes to the payment system.

The bottom line is SE's bottom line, and, IF it is is substantially impacted by the choices/decisions thay have made, PERHAPS they will see the error of their ways. Please don't hold your breath though.

[Korpg]

Earnest question you are really ok with a company asking customers to jump through all those type of hoops to give them money? This is good customer service?

If these hoops are set into place for your protection, and (in this case) the hoops are one time only, then yes. It is excellent customer service, and anyone who is complaining about it really needs to open their eyes beyond the screen in front of them into a world of reality.

[Korpg]

Actually I said before, their actions of banning people from certain countries is a xenophobic act. They have chosen some countries, a lot of countries actually and said "you are not acceptable to be our customers" & that is xenophobia - prejudice against specific nations. The reasons given are non-existent. The Forum Troll here keeps saying it is banking regulations in South East Asia (also a racist comment since Bangkok Bank is one of the success storys of modern banking)but infact I am using UK cards/bank for S.E. Acc. and so my Thai residency should not have any relation too these "banking regulation" theories.

I notice that you are picking small holes in linguistics & yet totally ignore my point - people are getting kicked from the game based on their nationality.

AS for your "advice" on what details I reveal on Forums;

A) Im 40 years old & having been using computers daily since 1980. I'm guessing you haven't done this & as so I dont want or need your advice on how to use computers. The information I gave out : Im disabled, I have UK bank cards, I live in Thailand. This is NOT ID-Fraud template material.

B)Ironically in your haste to defend SE you are overlooking that Click&Buy are skimming ID-Templates from ppl who are then rejected for the service afterwards on xenophobic (country of nationhood) reasons. These ID-templates that may well be sold on for all we know. Ironically the only time I've had my CC hacked was not in Thailand or China or SEA or Africa, but in Europe in a high-street furniture shop where they were skimming ID-templates and card secures and selling them to ID-Fraud syndicate also based in Europe. And yet SE and C&B have not banned Euro or US ppl from registering, despite the credit-card scam industrys there.

To be honest, is your disability of yours preventing you from emailing customer service, assuming that you can't call and talk to them?

Also, I see a lot of hate in your life. I'm not going to ask what happened to cause you to be disabled, but I'm assuming that somebody caused it and you are resentful towards that person and pretty much all humanity because of it. Whatever it is, I'm sorry that you feel this way towards your fellow man. With time, you should come into terms with your disability and realize that whatever caused it was not intended. Unless the Mob did it. Then don't mess with criminals.

[Neonii]

If these hoops are set into place for your protection, and (in this case) the hoops are one time only, then yes. It is excellent customer service, and anyone who is complaining about it really needs to open their eyes beyond the screen in front of them into a world of reality.

I have worked in a job which has customer service aspects for over seventeen years. So I will respectfully disagree with you. My company does customer service surveys on a regular basis. I would suggest S.E. honestly acknowledge the the customer concerns and really address them.

They could post very clear step by step directions as to how to complete this process. Add a troubleshooting article. They could maybe have a special temp hot line with the number posted online dedicated to this process alone. Add customer service surveys even to check how they are doing.

It all comes down to how valuable a customer is to an entity IMO. Are your customers folks who whine and complain for no reason during a transition such as this? What would motivate them to behave in such a way? Do any of your customer have legit concerns? Folks don't like change and a good customer service department would anticipate the problems that come with transition and prepare for them.

What could have been done for the OP for example? S.E. could post a detailed statement addressed to those areas which were going to be excluded and explained the reason. They could make an apology and keep updating the customers on the progress they are making towards a remedy for the situation. Sure they did indicate it in a rather vague way but folks like details and to feel they are being heard.

It could go something like this:
To our valued customers in (insert area). Due to difficulties with (insert reason) we will be unable to offer service for (insert estimated time). We offer our humble apologies and are doing (insert actions) to remedy the situation. we have a special hot line to address your concerns (insert hot line phone number) ect.

Human nature being what it is imo its a bit much to expect customers to jump through hoops. It's up to the company to have an action plan and be accessible to customers. I have customers I have to walk through stuff all the time, sometimes more than once. But I do it with a smile over and over until they are satisfied. They are my customers and its my job to serve them not judge and ignore them.

[Maevia]

To be honest, is your disability of yours preventing you from emailing customer service, assuming that you can't call and talk to them?

Also, I see a lot of hate in your life. I'm not going to ask what happened to cause you to be disabled, but I'm assuming that somebody caused it and you are resentful towards that person and pretty much all humanity because of it. Whatever it is, I'm sorry that you feel this way towards your fellow man. With time, you should come into terms with your disability and realize that whatever caused it was not intended. Unless the Mob did it. Then don't mess with criminals.

I was born with multiple sclerosis in the brain and spine. I'm terminally ill. And you, you are a troll.

[Maevia]

"My Employer is going to be really upset to find out that after all these years I am unable to use a Computer. Sarcasm intended. "

Actually its REALLY patronising of you to offer a total stranger on the net "advice" on "safe posting in public forums", when you don't know that personmight be older than you and with many years more experience of the net than you. In addition, the details I divulged about myself were NOT in any way possible to be used by ID-fraud or any other online threat. So you were patronising me and for no reason.

[Darkwizardzin]

...This thread is fulled with so much hate. Maevia you can think what you want (that SE is being rasics/xenophobic) but tbh that doesn't make sence. SE isn't/wouldn't just make it so people in certant countys couldn't pay for the game just because they lived in so and so country without a reason. That is just throwing profits away...aka there money away and considering how the company is doing as a whole right now... that's incredibly stupid.

I don't aggre with this payment change (or the reasons for why they are doing it) but SE is a buzness... they run this to make as much money as they can. Cuting out countys solely based on them not being JP/EN/US does not make sence.

I get that your mad about your situation and you have a right to voice it... but claiming that SE is being xenophobic isn't going to make it that much more likly for SE to change there mind about the payment system.

[Neonii]

...This thread is fulled with so much hate. Maevia you can think what you want (that SE is being rasics/xenophobic) but tbh that doesn't make sence. SE isn't/wouldn't just make it so people in certant countys couldn't pay for the game just because they lived in so and so country without a reason. That is just throwing profits away...aka there money away and considering how the company is doing as a whole right now... that's incredibly stupid.

I don't aggre with this payment change (or the reasons for why they are doing it) but SE is a buzness... they run this to make as much money as they can. Cuting out countys solely based on them not being JP/EN/US does not make sence.

I get that your mad about your situation and you have a right to voice it... but claiming that SE is being xenophobic isn't going to make it that much more likly for SE to change there mind about the payment system.

I don't think it is racism personally, but in my opinion and I can only speak for myself a little more communication from S.E. would go a long way. Maybe they should explain in detail why certain areas are unable to pay. Knowledge is power and if folks have a logical explanation maybe they would be less likely to jump to conclusions. Even I have to admit S.E. does imo need to communicate more.

Edit: Me personally I think its frustration causing a lot of the rants on this thread my earlier ones included. Sometimes in situations like this folks need to get it off their chest.

[Korpg]

I was born with multiple sclerosis in the brain and spine. I'm terminally ill. And you, you are a troll.

wouldn't the UK be a better place for your disability then? You know, better medicine and facilities?

Or am I being a racist troll for suggesting otherwise?

[Revanchist]

I was going to comment again on your apparent condescending attitude etc Korpg, but now I think "Why bother?" You have your own opinion and disregard everyone else's opinion/view whatsoever. If that's what you enjoy doing, then 'keep on trolling'.

@Maevia : While I may agree with what you say, I do think you've given out too much information about yourself. All that's done, is given fuel to the trolls to use against you.