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  1. #1
    Player Brigandier's Avatar
    Join Date
    Apr 2011
    Location
    Bastok
    Posts
    10
    Quote Originally Posted by Alhanelem View Post
    Also, just because someone isn't an SE rep, it doesn't mean they can't give an informed opinion.
    Thanks, I'll call SE support and tell them "Puck" sent me. I'm sure they'll stand by anything he said he read on alla.

    No offense to Puck, but a confirmation from a community rep would be nice.
    (0)

  2. #2
    Player Puck's Avatar
    Join Date
    May 2011
    Posts
    232
    Character
    Kheper
    World
    Ragnarok
    Main Class
    WHM Lv 1
    Quote Originally Posted by Brigandier View Post
    Thanks, I'll call SE support and tell them "Puck" sent me. I'm sure they'll stand by anything he said he read on alla.

    No offense to Puck, but a confirmation from a community rep would be nice.
    If you haven't noticed, community reps are trying to avoid all of this like the plague. What makes you think they're going to answer your thread just because you asked them to, when everyone on the forum are demanding answers for dozens of other questions regarding this whole billing fiasco? In case you didn't notice, there's kind of a sh*tstorm raging through the forums.

    Also, FYI, I called SE customer support myself and confirmed it. It's not something they can do immediately, and it requires escalation to higher tiers in the support team, but they CAN unlink POL accounts if you provide them with all the info for the account. Which means for every friend you let piggy-back on your account you'll need their first and last names, the addresses on their accounts, contact info they may have registered with their accounts such as phone number and e-mail address, and whatever other info they can give you about their POL accounts.

    I don't see why you're waiting for a community rep to back anything up when you can already take action. Call SE's support line, it's the only way to get anything done regarding your circumstances. I'm still waiting for them to actually complete my request, I have no idea how long it will take. So it'd be a good idea to get the process started as soon as possible.
    (0)