SE and customer serivce

[Marianka]

I can only say that the US POL support is not only useless but employs people who lie rather then do their job. A friend of mine got banned for chargebacks from the cc company, but Visa has nothing on record. When checking back with pol for an amount/date they insist that only the big manager can actually unban the player after a written request, of which he has put in 4, all without reply. In the process he got lied to on more then one occasion when requesting status or confirming his adress. (ie support 1 says correct address, support 2 says it;s not, support 3 says it is).

[Rambus]

I can only say that the US POL support is not only useless but employs people who lie rather then do their job. A friend of mine got banned for chargebacks from the cc company, but Visa has nothing on record. When checking back with pol for an amount/date they insist that only the big manager can actually unban the player after a written request, of which he has put in 4, all without reply. In the process he got lied to on more then one occasion when requesting status or confirming his adress. (ie support 1 says correct address, support 2 says it;s not, support 3 says it is).

I was hit with that banning too, just before rebanning my mule, I was told a manager will contact me, I will post here again in a bit to tell you how it goes. I will wait because I do not know the situation with the quake and all

Square and customer service are not two words that go well together, I live in utter fear of anything going wrong with my account or char and having to contact Square. Really, friends that have had to do it had a horrible time and the one time I had an issue it was horrendous to sort it out.

I wonder if it would be better to just give up and quit if I had a serious issue, they are just that bad and seem to not give a care in the world about actually helping. Totally alien to contacting Blizzard with any problems, amazingly different infact.

bliz GMs are amazing! the onyl bad part is the wait time, 1-3 days but they at lest talk to you, I have made calls to GMS on FFXI where I never got a replay, no auto message or anything.

that is anther thing, the atuo messages are very unhelpful, when in word of warcraft when they have to leave you one it actally reacts to what you say, not a auto bot pit of selecting 4 messages or so. ( I think I got to see all of SEs different atuo messages in one day)

one basically tells you that you did not give enough information and to place a different call
one tells you that they do not handle it
one tells you that they cannot handle it and to go to xxx link to solve your porblem