Hey there, Ziyyigo-Tipyigo!
Thank you for taking the time to bring this to our attention. I do apologize for any inconvenience this has caused you. I will gladly escalate this matter for you to be investigated, however please fill out the template that I have included below with the information regarding this.
Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps:
1.
2.
3.
<*Add more steps if necessary.>